Customer Reviews for Zen Broadband

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Zen Broadband.

Reviewer Location Package Date Ratings
over the years i have had all sorts of different broadband packages, Zen is by far the best, the customer service is second to none and the speeds are exactly what they told me they would be, personally i am very happy with the full service that i am getting from Zen.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
david lee oldham Fibre Pro 2012-04-17  
Nothing negative. Every thing good. Have been with ZEN since 2005 with no problems until last week. This problem was identified as being a BT problem. Zen could not have been more help and resolved the problem with BT very quickly. Cannot praise Technical Support enough, excellent and friendly service throughout. How many other companies can one say this about these days? Many thanks Zen!
  • Satisfaction 4 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
Snapshot Anglia Lite 2012-04-06  
Great service, great technical support and break neck speeds up and down. You couldn't ask for more (well you could) and offices in UK (including techies). Keep it up Zen
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Graham Abbey Wood 2010-10-22  
I have never attained anywhere near 2Mb since I started. 750 Kb is the average. Once I got 1.2 Mb for a short period, but it sometimes drops to 120 Kb which is not practical - worse than dial up.
  • Satisfaction 3 Stars
  • Speed 3 Stars
  • Customer Service 3 Stars
William Coward Hereford 2010-01-30  
excellent all round serice
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
mcallaghan hailsham 2009-09-30