Customer Reviews for Vodafone Mobile Broadband

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Reviewer Location Package Date Ratings
I got this PAYG dongle in November 2010 as I've moved house and needed broadband. This was a great deal at only £15 a month with 3GB allowance. Sadly, Vodaphone have reduced the monthly allowance to 2GB from 1st February 2011 so I'm desperately trying to find another provider to change back to 3GB. WOULD NOT RECOMMEND THIS IF YOU NEED MORE THAN 2GB PER MONTH.
  • Satisfaction 3 Stars
  • Speed 2 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
Heather Yorkshire Very Occasional User (PAYG) 2011-02-02  
Keeps losing connection and very slow. Tech support bad.
ME North Yorks 2GB Broadband with Acer Aspire One D257 Laptop 2010-04-22  
Although the package was sold as "up to 2.2Mps" i think that i have only ever seen the speed hit 2.1 Mbs once in the 6 months that i have had it. I would like to see providers state a guaranteed minimum speed before selling the "best case" scenario as fact.
  • Satisfaction 3 Stars
  • Speed 4 Stars
  • Reliability 3 Stars
  • Customer Service 4 Stars
robert vevers witherley, atherstone 2009-11-30  
After being with this company for almost 2 34 months It is time for change, the network has become worse, the service is terrible and the reliability is useless on average i have to call their customer services atleast once a month to get them to fix something, i have already had 4 dongles in 2 18 month contract periods due to the dongle breaking (not my fault) pluss you cannot open your nat types for use with Xbox 360 (i have tried everything). if you want mobile broadband dont get it from Vodafone
  • Satisfaction 3 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 2 Stars
Shane London 3GB Occasional User (18 month contract) 2010-06-06  
I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Steve Arpo Stoke-on-Trent Very Occasional User (PAYG) 2010-11-19