Customer Reviews for Virgin Media National

Had virgin cable broadband for a number of years before recently moving house but wish we hadn't bothered keeping them for the move!!

• Speed
• Reliability

Promised upto 13Mbps hardly getting 8-9 Mbps. Add to that frequent connection drops specially in the evenings. Was provided with DLink DSL-2640R g-router which although does the work but no extra features. XL package comes with free week-end calls to other virgin numbers which we never use.
Just waiting for the contract to over.

• Satisfaction
• Speed
• Reliability
• Customer Service

This company is crap. I do not normally swear.

• Satisfaction
• Reliability
• Customer Service

Very poor customer service. Only ever receive recorded messages. No one to communicate faults to. Speed is always far lower than they advertise. Sometime faster to use phone line. They do not make it clear that if you do complain about the bill and consequently give a reduced rate they put you on another 12 month contract. They do not tell you this. Will change to another supplier once contract fiinshes

• Satisfaction
• Speed
• Reliability

I feel I should be provided with more speed (both download & upload) as I am currently getting approx 5mbs however I am paying for 10mbs with the proviso that it will go to 20mbs soon!!!

• Satisfaction
• Speed
• Customer Service

Very expensive for the speed I get (30% of contract). There needs to be a more proportioned costing to reflect achievable speed.

• Satisfaction
• Speed
• Reliability
• Customer Service

Customer service - rubbish

• Satisfaction
• Speed
• Customer Service

Lost service for 3 weeks - called Virgin Customer Service several times, but they refused to accept that the fault was on the line or BT exchange.

• Satisfaction
• Speed

the supplier billing system and service are the worset that i have experienced.

• Satisfaction
• Speed
• Reliability
• Customer Service

Sold 20 mbps broadband. It never is more than 10.

• Speed
• Reliability