Customer Reviews for Virgin Media National
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media National.
- Listing 13 reviews on 2 pages 1
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| Reviewer | Location | Package | Date | Ratings |
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I feel I should be provided with more speed (both download & upload) as I am currently getting approx 5mbs however I am paying for 10mbs with the proviso that it will go to 20mbs soon!!! |
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| Guy Brown | Dumbarton | 2009-07-29 | ||
the supplier billing system and service are the worset that i have experienced. |
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| Labied Razzaq | Northamptonshire | 2009-08-05 | ||
This company is crap. I do not normally swear. |
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| cooper | wiltshire | 2009-08-17 | ||
Customer service - rubbish |
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| jo | north yorkshire | 2009-09-04 | ||
Virgin comes very close to their 10mbs actual speed is 9.15mbs using the speed test therefore I would recommend Virgin media Broadband |
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| Robert Llewellyn | Swansea | 2009-09-06 | ||
Lost service for 3 weeks - called Virgin Customer Service several times, but they refused to accept that the fault was on the line or BT exchange. |
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| John Case | Thatcham | 2009-09-07 | ||
Had virgin cable broadband for a number of years before recently moving house but wish we hadn't bothered keeping them for the move!! |
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| Angie | Warwickshire | 2009-09-19 | ||
Speed is 5 times slower than advised by the customer service. The waiting time to get the broadband working was in total 7 weeks, the waiting time at the customer service line is about 20 minutes (I do not exaggerate!). |
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| Sarka | London, Canary Wharf | 2009-09-26 | ||
Very poor customer service. Only ever receive recorded messages. No one to communicate faults to. Speed is always far lower than they advertise. Sometime faster to use phone line. They do not make it clear that if you do complain about the bill and consequently give a reduced rate they put you on another 12 month contract. They do not tell you this. Will change to another supplier once contract fiinshes |
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| Fred Prior | Wickford, Essex | 2009-11-15 | ||
Sold 20 mbps broadband. It never is more than 10. |
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| Oliver Marlow | Stoke Newington | 2010-01-06 | ||
- Listing 13 reviews on 2 pages 1
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