Customer Reviews for Virgin Media National
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media National.
- Listing 13 reviews on 2 pages 1
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| Reviewer | Location | Package | Date | Ratings |
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Promised upto 13Mbps hardly getting 8-9 Mbps. Add to that frequent connection drops specially in the evenings. Was provided with DLink DSL-2640R g-router which although does the work but no extra features. XL package comes with free week-end calls to other virgin numbers which we never use. |
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| Anshul | EH10 5EN | Size XL | 2012-02-18 | |
Very expensive for the speed I get (30% of contract). There needs to be a more proportioned costing to reflect achievable speed. |
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| Irby42 | Wirral | 2010-06-18 | ||
Iam getting a very fast up & down speed for my area. overall its not too bad at all |
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| steve | stoke-on-trent staffs | Size M & Phone M | 2010-04-01 | |
Sold 20 mbps broadband. It never is more than 10. |
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| Oliver Marlow | Stoke Newington | 2010-01-06 | ||
Very poor customer service. Only ever receive recorded messages. No one to communicate faults to. Speed is always far lower than they advertise. Sometime faster to use phone line. They do not make it clear that if you do complain about the bill and consequently give a reduced rate they put you on another 12 month contract. They do not tell you this. Will change to another supplier once contract fiinshes |
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| Fred Prior | Wickford, Essex | 2009-11-15 | ||
Speed is 5 times slower than advised by the customer service. The waiting time to get the broadband working was in total 7 weeks, the waiting time at the customer service line is about 20 minutes (I do not exaggerate!). |
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| Sarka | London, Canary Wharf | 2009-09-26 | ||
Had virgin cable broadband for a number of years before recently moving house but wish we hadn't bothered keeping them for the move!! |
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| Angie | Warwickshire | 2009-09-19 | ||
Lost service for 3 weeks - called Virgin Customer Service several times, but they refused to accept that the fault was on the line or BT exchange. |
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| John Case | Thatcham | 2009-09-07 | ||
Virgin comes very close to their 10mbs actual speed is 9.15mbs using the speed test therefore I would recommend Virgin media Broadband |
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| Robert Llewellyn | Swansea | 2009-09-06 | ||
Customer service - rubbish |
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| jo | north yorkshire | 2009-09-04 | ||
- Listing 13 reviews on 2 pages 1
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