Customer Reviews for Virgin Media
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.
| Reviewer | Location | Package | Date | Ratings |
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just dont seem to be getting any help and have had to take 3 days off work |
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| elizabeth adair | coatbridge | 2009-09-28 | ||
20mp connection. The only time I get the speed I'm paying for is early hours of the morning. |
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| John Malpass | Bristol | 2009-09-25 | ||
Enquired re slow optical speed. Received a very lenghty email asking me to do various tests including entering DOS. Unbelievable !!! Sent a Email back expressing my disbelief but unsurprisingly I have not received a reply. |
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| Bob Hunt | Washington | 2009-09-23 | ||
Having spend countless hours trying to resolve an issue with intermittent broadband connection for more than two months, we eventually got an engineer to confirm that my equipment was not at fault and that there was an outdoor fault somewhere. A temporary cable was installed to bypass a suspect cable under the garden. He arranged for another crew to attend in October to replace the cable for which they are hoping (misguidedly) to dig up the concrete path. They go under the path or not at all and I don't believe the fault is there or the temporary cable would have cured it! |
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| Paul Cooper | Loughborough | 2009-09-22 | ||
Existing Virgin Media customer paying twice the price as the new deal for the 10Mb line for a 2Mb line that is constantly 'throttled back' to 1Mb |
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| Graham Collier | Belfast | 2009-09-12 | ||
i pay for 10mb but get an average of 2.5mb |
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| dave smith | stockport | 2009-09-08 | ||
i have wasted lots of times calling about the poor speed of my broadband and been promised several times that it would be upgraded but still not done |
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| j mccloskey | derby | 2009-09-03 | ||
Happy enough... |
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| Craig G | Newcastle upon Tyne area | 2009-08-29 | ||
tried for 3 weeks to get upgrade from 2mg to 10mg,its now 4mg,it seems no mater who i get in touch with no one gives a damn so long as your money is still going into their bank account. |
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| jsaxton | manchester | 2009-08-23 | ||
The fibre optic speeds never reach 20MB which I have paid for, but averages between 10-13MB (download speeds) but about 10MB over wireless. It is expensive for the speed paid for. Should be cheaper by £5 or so per month. Reliability of service is not good as BT but of a sufficient standard that you live with especially if you have to work from home sometimes. |
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| gursharan virdi | london | 2009-08-20 | ||
