Customer Reviews for Virgin Media
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.
| Reviewer | Location | Package | Date | Ratings |
|---|---|---|---|---|
I am completely satisfied with VMs service especially now we have 5Mb upload just around the corner. Customer service has always been good. There have never been any outages and speeds are virtually always at or slightly above 50Mb. |
|
|||
| Vince | Coventry | Premiere Collection | 2010-11-27 | |
I'm on 20meg service and have just tested it with three different speed tests. Lowest was this website at 14meg, other two were 18 meg and 19.5meg. |
|
|||
| Anonymous | Hampshire | 2010-01-31 | ||
Don't know why other customers complain about virgin costing so much to contact as they use a free phone service, i have no complaints get 48 - 49mb regularly on a hard wired connection & using wireless it drops due to it changing priorities on the wireless router as hard wired gets main use for ps3. I am very satisfied & problems ( 3 )i've had over the last 10 years have been dealt with promptly. No real complaints other than them insisting on installing the 50mb modem for an extra £35 when i could have done it myself. |
|
|||
| Paul | Aylesbury | Size XXL plus Phone Weekends | 2010-04-03 | |
Virgin Media are so reliable and have free customer service to call direct from your house phone. Always sort out your queries when you call. Very professional and polite. |
|
|||
| N Sarkar | South Yokshire | 30Mb Broadband plus Phone Weekends | 2011-02-22 | |
I pay for 'up to 60mb broadband, it has never dropped |
|
|||
| steve b | gloucester | 60Mb Broadband | 2012-05-01 | |
I get a max of 49.7Mb out of a 50Mb connection. Customer service has also improved significantly since the old NTL days |
|
|||
| Paul | Reading | 2009-10-30 | ||
Best provider i have been with. Problems although i have had few if there are any are dealt with promptly. Customer service is great always very polite. Broadband speed very fast normally and usually get speeds just under 20 mb which is what i pay for. |
|
|||
| Loribabes84 | Falkirk area | Premiere Collection | 2010-09-06 | |
Overall a great experience, I got burned by them a few years back and sweared never again but i'm now back as I want higher speeds and that's what I got, i've even had 100.02Mbpps on a few of the tests! |
|
|||
| fatriff | preston | 100Mb Broadband | 2011-07-27 | |
Unbelievably fast broadband on desktop and laptop (getting over 40mb on both. Kids love the Xbox360 and always host as they always have fastest connection. Good customer service as well. |
|
|||
| Bob | Edinburgh | 60Mb Broadband plus Phone Weekends | 2010-04-30 | |
Am pleased with Virgin's fibre optic broad band service with speed usually up to 19 mbs on up to 20mbs service level |
|
|||
| Charles Thompson | Glasgow | 2009-08-04 | ||
