Customer Reviews for Virgin Media
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.
| Reviewer | Location | Package | Date | Ratings |
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Don't know why other customers complain about virgin costing so much to contact as they use a free phone service, i have no complaints get 48 - 49mb regularly on a hard wired connection & using wireless it drops due to it changing priorities on the wireless router as hard wired gets main use for ps3. I am very satisfied & problems ( 3 )i've had over the last 10 years have been dealt with promptly. No real complaints other than them insisting on installing the 50mb modem for an extra £35 when i could have done it myself. |
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| Paul | Aylesbury | Size XXL plus Phone Weekends | 2010-04-03 | |
Reliability poor, Promised upto 20Mb, but still 10Mb. Cust paying more for L package and get same speed as M cust. Indian call centres are a joke. Poor english, lack understanding, read from scripts..... why do they pretend to be called 'David' or 'Simon' ... to make us believe they are in uk? Complete joke. |
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| s | b | 2009-11-28 | ||
Existing Virgin Media customer paying twice the price as the new deal for the 10Mb line for a 2Mb line that is constantly 'throttled back' to 1Mb |
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| Graham Collier | Belfast | 2009-09-12 | ||
Brilliant speed and value for money WHEN ITS WORKING! Very unreliable. |
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| Stephen | Belfast | 2009-11-24 | ||
I am paying for 20mbps. I struggle to get above 6.6. The Modem was replaced 6 months ago and again its messing around. Customer service is automated system with an average of 45minutes hold listening to brain damaging music. When you get through they want your home wired network pulled apart and the modem plugged in directly. |
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| Al in Belfast | Belfast East | 2009-11-08 | ||
i cant get any programs after 6.00pm |
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| denis birchall | bickershaw | 2009-07-31 | ||
recently lost Broadband connection. Spent best prt of a day trying to sort this out with a useless number of Virgin staff who were adamant the fault was at the router end which I knew it wan't. Eventually 3 hours later , lost days work it turned out to be a fault at their box causing a very high S/R ratio. This occured on the Tuesday Morning and no engineer available until Friday. I am now unable to work from home having to travel into the office costing me additional travel costs on top of the already lost days productivity and another half day at least on Friday.... Not an appology or anything Awful Customer service.... |
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| Mark Long | Birmingham | 2010-01-21 | ||
when speaking to a customer adviser you find you are speaking to somebody abroad they dont seem to understand English and after 20 minutes on the phone i gave up |
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| steven bolton | blackburn lancashire | 2009-11-26 | ||
Having recently switched to the 60mb Broadband deal, I am more than disappointed that I not not been able to achieve anywhere near this speed. I have completed several test over the past few days at different times of day with wildly varying results, however non of these come anywhere near the 60mb max. offered by my supplier. |
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| Grahame Wildon | Blackpool | 60Mb Broadband | 2012-04-19 | |
The only problem is that their antivirus is not available on Win 7 - (Yet)- when it is then this is the only supplier to be with. |
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| F Ward | Bracknell | 2010-01-19 | ||
