Customer Reviews for Virgin Media

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

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Reviewer Location Package Date Ratings
i pay for 20meg i usually get less than 10meg sometimes less than 2meg occasionally more than 19meg
  • Speed 3 Stars
h.maxted gravesend 2009-07-29  
I am very pleased indeed with our Virgin package.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 4 Stars
Frankie Joyce Letchworth Garden City 2009-07-29  
Generally pretty good but for some reason very very slow with problems when it rains
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Peter Wiltshire 2009-07-29  
Broadband speed below expected, considering monthly charge.
  • Satisfaction 3 Stars
  • Speed 3 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
MickP Stafford 2009-07-29  
supposed to be up to 10 mb its a question if I can get 5 mb
  • Satisfaction 3 Stars
  • Speed 3 Stars
  • Reliability 1 Stars
  • Customer Service 4 Stars
graham stoke-on-trent 2009-07-29  
Cable broadband rocks!, Ok I'm a little old to say "rocks" with any real conviction, but at least it works how it's supposed to, I pay for 10mb and get 9.8 (which is, lets face it, close enough).
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Dom Rivers Gosport 2009-07-30  
never get the speed as they offer
  • Speed 3 Stars
  • Reliability 1 Stars
  • Customer Service 3 Stars
peter wirral 2009-07-30  
i cant get any programs after 6.00pm
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 1 Stars
denis birchall bickershaw 2009-07-31  
after speaking to my broadband supplier the speed miraculously increased to 17meg on a 20meg paid for service - However it is useful to point out that this is "Throttled down" during peak periods- approx 6pm to 11pm evry weekday night
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 5 Stars
  • Customer Service 3 Stars
David J Reeve Derby united kingdom 2009-08-01  
Never reached what I'm paying for in all the time I have been a customer. Stopping tomorrow
  • Speed 3 Stars
Eric Carbis 2009-08-01  
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