Customer Reviews for Virgin Media
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.
| Reviewer | Location | Package | Date | Ratings |
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I pay for 'up to 60mb broadband, it has never dropped |
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| steve b | gloucester | 60Mb Broadband | 2012-05-01 | |
Having recently switched to the 60mb Broadband deal, I am more than disappointed that I not not been able to achieve anywhere near this speed. I have completed several test over the past few days at different times of day with wildly varying results, however non of these come anywhere near the 60mb max. offered by my supplier. |
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| Grahame Wildon | Blackpool | 60Mb Broadband | 2012-04-19 | |
I am supposed to have 10 meg broadband. Every time I try to download a film from iTunes - the line is throttled. Right now Monday lunch time my broadband speed is 1.25 meg. However, this problem only happens with films from iTunes. Is it that Virgin don't like competition? |
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| Harvey | Wlatham cross | 2012-03-19 | ||
when they say virgin media is best provider then they are lying to you. first few months you will be smiling while serfing the web or playing games online. after 2 or 3 months later you wil forget when you last smiled. when you call them and complain , speed go back to normal as promised, after few min later it goes back to crap again. |
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| hassan | sheffield | 60Mb Broadband | 2012-03-10 | |
This is really a very poor service wouldn't buy it again, phoned to complain eventually goet through to someone and she promised quicker braodband service if we renewed our contract. Load of TOSH should have known!! Now have to keep it for another year. |
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| Paully | Perth, Scotland | 2011-11-28 | ||
was working fine to begin with then the problems started with my speed dropping dramatically phoned them and talked with there tech support and was told there was packet loss and they are going to be fixing the issue by the 15th of nov and helped me get £20 of my next bill but it has now just got worse and worse phoned them again and again and there customer service is now telling me different things than there tech guy so if not fixed then will be going to a different provider as the speedy gonzalez is not true!! |
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| iain strachan | slough | 60Mb Broadband plus Phone Weekends | 2011-11-12 | |
I had been with NTL/VIRGIN for going on 12 years,but left last month as the cost was to much and there overseas helpline is the worst you could have. |
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| TONY T | MANCHESTER,CHORLTON M21 7RW | 30Mb Broadband | 2011-08-16 | |
Overall a great experience, I got burned by them a few years back and sweared never again but i'm now back as I want higher speeds and that's what I got, i've even had 100.02Mbpps on a few of the tests! |
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| fatriff | preston | 100Mb Broadband | 2011-07-27 | |
I has changed from 10mb to 30mb package, but speed is maximum 1kb to 4 mb. Very Poooooooooor!!!Very dissapointed ----- :( in my phone gprs is faster than Virgin broadband.... |
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| Andrey | Peterborough | 2011-07-23 | ||
My experience has been second to none. I get my full 50Mb any time of day and night and have never had an outage in 24 months on this package. My upload is always 4.7Mb+. My connection has no packet loss and 0 jitter most of the time. |
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| Vinny | Coventry | Size XXL plus Phone Weekends | 2011-06-24 | |
