Customer Reviews for Tesco Broadband

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Tesco Broadband.

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Reviewer Location Package Date Ratings
I have just been told by Tesco technical support that 2.3Mb download speed 'should be enough' even though they told me that I should get between 6 and 9Mb when I signed up!! I had 7Mb with Talk Talk only two weeks ago. Tesco are supposedly 'looking into it' but if this doesn't improve I will be signing up elsewhere asap!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Fob10 Yorkshire Anytime 2012-03-29  
I am about as happy finding a paper cut with lemon juice and chillies signing up with Tesco.
Be wary of their broadband speed and their customer services.
The speeds are a trickle at best and their customer service are clueless! If this is what you're looking for then you go and have fun with them... I left after 7 days with them!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
blackghostuk London Evening and Weekends 2012-03-27  
Two weeks into a contract with Tesco for braodband and line rental to be advised by e-mail that the cost I agreed to and that they offered is going up in March seems to say the least a bit disappointing. No wonder when I phoned to complain I was told that may other customers were on the lines complaining too. Just a word of caution; what you think you are signing up for may not be what you think.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
M Irish Hartlepool Evening and Weekends 2012-02-11  
Seldom get 2Meg.
Origional download about 1.8 1,5 Meg.
Nowc an be anything from 350kto 1.40Meg
With a good wind giddy heights of 1.8Meg can occassionally be reached
Loss of connection common at certain day periods and evening,
Conclusion a lousy BT line and too many users on a limited link to exchange about 2 miles away.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Bernard Poole Norfolk 2011-06-05  
Occasionally the broadband speed drops down to practically nothing and the internet connection is broken but comes back again after a short delay - this is quite frustrating. Normally I am quite satisfied with the Tesco Broadband
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 3 Stars
Tom Kinvig Kilsyth Scotland Anytime 2011-02-14  

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