Customer Reviews for TalkTalk
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
| Reviewer | Location | Package | Date | Ratings |
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Terrible service and customer service. Impossible to communicate with anybody in customer service and tech support. |
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| Craig | 2012-05-21 | |||
I was with Tiscali when bought by Talk Talk. Tiscali were poor but cheap, Talk Talk are poorer and cheap. Line speeds vary from dial up speed to 4Mb/s, up and down like a donkey's gallop! Worst feature line reliability: sometimes the line drops several times a day - very annoying if you are in the middle of on-line banking! Second worst feature: customer service - utterly dreadful. Moral: buy cheap, buy twice. |
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| Docgk | Southampton | 2012-04-05 | ||
Have recently moved home with Talk Talk and was cut off within 23 days with no warning or explanation. They had confused me with the previous user who had an unpaid bill. Our direct debit payments were up to date. I have had nothing but difficulty trying to get this sorted out experiencing only being bounced from one incompetent to another. We will never recommend that anyone uses them and are currently seeking repayment of what is owed to us and compensation for a totally dire and upsetting experience. |
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| Richard | London | Essentials | 2012-03-23 | |
an awful company, you dont know how much they have troubled us, they charge extra and its their own fault. a stupid company, i must say. dont go to this company because you will waste money and time. talk talk think because you pay direct debt you wont see how much you pay and can charge you money which will eventually make you poor. trust me, they are MONEY BEGGING LOSERS. thankyou and take account this review before you buy talktalk services and become POOR. |
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| amannnnnnnn | london | Essentials | 2012-02-27 | |
Just had a blazing row with Talktalk. They took over Pipex for our business phone. Said we need do nothing. Next thing they've cut the phone off saying we haven't paid. We see the money still going out to pipex. spend over two separate hours getting pushed around from pillar to post. Phone put down us . Out of sheer frustration changed supplier - now they are trying to charge us £300 cancellation fee. Notice they've been red hod in chasing that up though. |
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| Scott Wood | Leeds | 2012-02-16 | ||
It's a shame, the telephone & broadband service are just like any other basic packages on the market but sadly they seem to suffer from poor customer services & a lack of communication. I have had a number of issues with them & they have never been sorted out properly & one being I had 2 payments taken from my bank account to which the promised to return the funds in 14 days, this never happened so I had to turn to the bank to reclaim the charges. I have also had an awful lot of cold calls from them altering packages which they say will benefit me, I have found out today they had miss informed me of a change made. They phoned me from India & told me after they have looked through my account I would have a significant saving with my current profile but this was contradicted by there representative in the UK who told me there was no benefit at all looking from my past profile but stopped short of agreeing it was miss sold to me but said he was sorry. I have also had other cold calls offering me better deals later on & on my last one around October/November in 2011 they tried to tie me into a new 18 month contract & I made it clear I was no interested they then said they would do this without any contract so I could see for my self the benefits & would be happy. I agreed to this but the customer services in the UK had no record or any amendments to my policy. I have dug out my customer complaints e-mails from last year with all the issues & will be going through the motions of there complaints procedure again. Talk Talk could be a good service but it seems the left hand doesn't know what the right hand is doing, the comments I make here are only the tip of the ice berg & much more has gone on by far so this only reflects my personal views on there service. |
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| Troy | Birmingham | Plus | 2012-02-13 | |
Absolute rubbish,was with them since 2005, virtually no connection speed now starting getting worse 3 months ago and have been LIED to and fobbed off too many times do not use this filthy company.now on virgin no probs |
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| me | burslem | Essentials | 2012-02-07 | |
On average my speed is less than 1MB, totally useless! |
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| JS | North Norfolk | Essentials | 2012-02-07 | |
Rang Talktalk on 1st jan to change my package. Since then have sent 2 letters and they still havn't made the change and are still charging me for last years package. Customer service REALLY lets this company down. |
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| Lol | Hampshire | Plus | 2012-01-28 | |
We switched to TalkTalk and were guaranteed by the salesperson that we would never get less than 2Mb speed. To start with speeds were around 3.5 Mb, which was fine. Now, as with EVERY OTHER broadband service I've ever subscribed to, speeds have gradually dropped and dropped over the last 12 months. Now I'm regularly getting less than 0.5 Mb during the day. It's an absolute disgrace..and you know that if you ring up and complain, they will make you jump through hoops, checking a dozen technical things in your home, when you KNOW the problem lies with them and their policy of throttling back broadband speeds and giving priority to customers who pay more. It's blackmail really..pay more or be one of the mugs who gets slower speeds. |
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| Mark S. | cheshire | 2012-01-27 | ||
