Customer Reviews for TalkTalk
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
| Reviewer | Location | Package | Date | Ratings |
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Absolute rubbish,was with them since 2005, virtually no connection speed now starting getting worse 3 months ago and have been LIED to and fobbed off too many times do not use this filthy company.now on virgin no probs |
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| me | burslem | Essentials | 2012-02-07 | |
On average my speed is less than 1MB, totally useless! |
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| JS | North Norfolk | Essentials | 2012-02-07 | |
Rang Talktalk on 1st jan to change my package. Since then have sent 2 letters and they still havn't made the change and are still charging me for last years package. Customer service REALLY lets this company down. |
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| Lol | Hampshire | Plus | 2012-01-28 | |
We switched to TalkTalk and were guaranteed by the salesperson that we would never get less than 2Mb speed. To start with speeds were around 3.5 Mb, which was fine. Now, as with EVERY OTHER broadband service I've ever subscribed to, speeds have gradually dropped and dropped over the last 12 months. Now I'm regularly getting less than 0.5 Mb during the day. It's an absolute disgrace..and you know that if you ring up and complain, they will make you jump through hoops, checking a dozen technical things in your home, when you KNOW the problem lies with them and their policy of throttling back broadband speeds and giving priority to customers who pay more. It's blackmail really..pay more or be one of the mugs who gets slower speeds. |
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| Mark S. | cheshire | 2012-01-27 | ||
never never never ever use this company for phone or broadband if you value your sanity.the worst co. i have ever had the misfortune to deal with.customer service totally crap,they're not interested in helping and just cut you off or transfer you to someone else because they don't know what to do! |
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| john | bonnybridge | 2012-01-20 | ||
They were the worst Company I have EVER dealt with, everything was awful and listening to that tele hold song 'another brick in the wall' still fills me with horror every time I hear it. |
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| Gordy | Essex | 2012-01-17 | ||
Lost internet connection ISP end. phoned customer service. 'overseas' helper didn't have a clue, reading off a trouble shooter list. Claimed my router was incompatable (the one thats been working fine for years). Told me to get a Talk Talk branded one before they could offer anymore support. Internet resumes after 1.5 weeks of own accord (engineering works finished or something). Emailed to complain about service (lack of customer/internet service)compensation. Gave me £3 as they only calculated the time since I emailed them to complain, and not since I phoned/or actual time of loss of service. |
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| Bagged | Cambridge | 2012-01-12 | ||
Awful customer service, connection problems after 5pm every evening, still not fixed. Go elsewhere. |
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| GLEN | BOGNOR REGIS | Essentials | 2012-01-11 | |
Just had a phone cal from TT to 'review' my contract. Soon became apparent that "are you happy with the service" means "do you want to enter into a new, 24 month contract without actually being asked a direct question?" |
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| Richard | Shropshire | Essentials | 2012-01-09 | |
computor connection overall very slow to connect asked them in the past what mb they where providing theyre coment was the max the phone exchange could allow they reckon i was getting 5mb |
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| thomas bowen | 2011-12-08 | |||
