Customer Reviews for Sky Broadband

Broadband keeps breaking down and they're not even aware of it until you call them. Terrible Customer Service. Speeds are extraordinarily low. Take ages to fix. Absolute crap. Stay away!

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Hi i have been with sky for 10yrs recently had my 1st hic-up in broadband service from them,they have sorted the matter out now,but i do advise speaking to sky customer solutions team instead of call center staff as they are mostly not I.T or broadband specialists,i am receiving the full 20meg as i only stay a short distance from exchange. I would say one incident in 10yr is outstanding very pleased with Sky...

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Worst service ever. Staff put you on hold while they ask how to do job. Clueless! Speed and reliability no more than average. And don't try and leave!!! - they will continue to charge you you and refuse to disconnect broadband telling you only new supplier can do it. After 30 minutes on call (being charged) - magically they can do it!!

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high variation on acheived speeds but never in excess of 3.34 in and 0.3 out. Usually at 1.9. Complaint usually acheives an increase for a while

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After some discussions with different Sky help centre staff over a few days my speed has been increased from avge 1.7Mb to 3.1Mb.
Line seldom drops.
Speed about best I'm going to get this far from exchange over copper wires.
Now that call centres back in UK I found staff very helpful but as usual some better than others at actually helping out.

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Absolutely rubbish. Quoted 11 - 18 mbps, signed up and receive 2.72 - 4.30 mbps, will be switching to virgin fibre optic now for £5.00 less per month

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having moved from a sky network area getting a great service speed and unlimited download for a lot less money.moved 6 miles up the road and was put onto sky broadband connect for £17 for 40gig download cap is a ripoff when you get to your limit getting onto the internet is a nightmare will be changing as soon as my contract is up

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Pretty poor. The service is slow. They once sent out an update which somehow managed to break my modem. The then sent out a disc to manually fix the update which didn't work, then they sent out a new modem which they wanted me to pay for. Eventually I got a new modem for free of charge but I was without any internet for 2 weeks and I didn't get refunded.

Every so often the service cuts out and customer services are pretty poor.

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why has our internet been interrupted on many occasions in such a short period of time?.
why have we been informed that it is because of BT works?,it isnt,i have checked Why have i had to demand a managers call back within 24 hours.why did i have to contact the ombudsman?.would i recommend sky to anyone?,no i would not,i would however strongly recommend that they go elsewhere for their tv,telephone & broadband. 29july2011,our internet has been off for 10 hours,you keep saying that bt are working on the exchange,what did they do,knock the building down & start from scratch?.isnt it funny that when the internet is down,when i phone up it reconnects in seconds.you lot are taking the mickey! STILL waiting for manager call.I have written a formal letter of complaint to Mark Anderson asking him to investigate this matter & why sky operators consistantly fail to record notes on customer accounts.my broadband is still going off,as you are aware & have been for the past two weeks!

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broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T

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