Primus

Customer Reviews

No problems at all with Primus. Excellent overall package. Reliability, value, service, all first rate.

M Partridge - Torquay

We started off with Primus phone, No problems what so ever.
Our contract had come to an end with BT Business broadband and they were not prepared to offer much of a discount to stay with them. Switched the broadband to primus ( Talk Talk Business ) It was connected on the day they said, speeds a bit low but stable. Using a high end router it showed that the line was enabled for 24+mb but had been shunted at 8mb giving me a down speed of about 6400Kbps. Following a phone call to Primus Tech they said that they will look into it. Within 3 hours they were on the phone saying that the speed had been increased and that was the max that the line will take and be stable ( now running at 9.7mb ) this is still some way of the speed that BT had provided. Please look at the following figures.
BT Business Router: 1207Kbps Down 1000 Kbps Up ( BT Business Broadband )
Draytek Router: 14020Kbps Down 1120Kbps Up ( BT Business Broadband )
Cisco / Linksys Router: 11.5 Down 1020 Up ( Primus Max )
Primus Router 9743Kbps Down 1020Kbps Up ( Primus Max )
Draytek Router: 12045Kbps Down 1020Kbps Up ( Primus Max )
The Bt speed was when we were with Bt all other readings are with Primus.
We have found that like all companies Primus can make mistakes and so far they have corrected them without complaint so at the moment they get a 9 / 10 from us.
What I will now add is that after extensive problems with our many years with BT the engineers have visited our premises many times only to find that all faults are / were exterior of the building, the last engineer who came commented that this was probably one of the best lines in the area and based on theoretical charts I should be able to receive based on a line speed of 24000Kbs around about 15000Kbs to 16000Kbs.
Our next step will be to contact primus and ask where they received there information from and to please prove to us the line speeds which they say are at the max that the line will support. One basic rule applies when dealing with companies who believe that they are in control: Never ask a question without already knowing the answer before you start.

Duncan - Kidderminster

I would like to warn people to avoid Primus Broadband at all costs. They messed up two installs, Are trying to charge me for those missed appointments when they did not give BT the full correct address in the first place and have suspended my services. In addition they have no technical support whatsoever, Very rude staff and quite frankly they are a shame to the industry. Avoid these con artists, you will be burned.

A. Abraham - Birmingham,

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Based on 87 customer ratings since 2011-02-04