Customer Reviews for Plusnet

On the face of it the speed is better than I was getting with Orange, which was barely over a dial up connection.
The increase in speed with Plusnet is fairer but when I see adverts ofr speeds of up to 20mb, I feel a little cheated!

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This is an absolutely terrible broadband service provider! I was shocked at how poor all aspects of the service is. From customer service where they did not even run routine tests to check what the problem was, and led to us having to repeatedly call up and not having internet for the 1st 3 months we were paying. The broadband keeps dropping out and is unbelievably slow - I paid for 20mbs not 60kbs! So far we have only had ONE week of decent service in the 5 months we have been paying.
I am unfortunately stuck for another 7 months a I foolishly took out a contract for 12 months.
DO NOT TAKE THIS SERVICE PROVIDER!
Pay a little more for much better service.

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Was with Sky Broadband who advised I couldn't have more than 8Mb connection. Checked the BT Exchange who advised I could get upto 15Mb. Looked at Plusnet who advised that I could have 12Mb for £11.99 which has saved me £6 per month and almost doubled my connection speed. At best, I could only average 4-6Mb with Sky. I'd strongly recommend that people check-out Plusnet as they're realy good.

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Router shows a connection speed of 6MB but download is rarely above 2MB. In the past and with Nildram download speed was over 5MB.

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I would not give PlusNet any stars at all, but your rating system insists on providing at least one.

I regret taking out a subscription to PlusNet. It is not broadband as I recognise it. Snailband would be a fairer description. Some of my dial-up subscriptions in the 1990s were faster.

It takes up to a minute to load a simple web page. Ditto with opening emails. Opening even small attachments on emails can take even longer.

The same machine and everything else worked perfectly fine with Tiscali and even better with BT Broadband.

I have the impression PlusNet is working on the remainder bandwidth of a larger supplier.

However, notwithstanding the foregoing, I must stress this is only my personal experience. Other customers of PlusNet may be more fortunate. There are local idiosyncrasies with every broadband supplier and none is anywhere near perfect.

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Brilliant support team.All promises fulfilled

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The broadband never worked. It's really cheap, but you get less than you pay for.
Its always going down and the speed at nigh times goes no further than 800 kbps sometimes when you are lucky it comes up to 2000, but this happens on 31st of February.
When you call the support they say that is fault of the computer, the socket, the filter, the TV, the weather... every time is a different and also very creative excuse for the broadband that not works.
If you like to suffer, please sign up with them, they really don't give a s... if you are getting a good service or not.

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Speed can fluctuate but that is more a fault of the Openreach exchange capacity always at maximum than Plusnets fault. Lost a point on customer service if only because first line do not always listen to a technical report but then I am a telecoms engineer so that is not necessarily fair, second line are very clued up and on the ball.

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Good service for the price. Yes, it is managed but unlimited from midnight to 8am. Much better than my previous supplier - Talk Talk.

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Since being with PlusNet my lady wife knows how to reset the router, I will be requesting the MAC code very soon. Never mind their Blurb just think of the Money and the word Throttle, which is what I'd like to do with Plusnet.

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