Customer Reviews for Plusnet

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

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Listing 22 reviews on 3 pages 1
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Reviewer	Location	Package	Date	Ratings
Was with Sky Broadband who advised I couldn't have more than 8Mb connection. Checked the BT Exchange who advised I could get upto 15Mb. Looked at Plusnet who advised that I could have 12Mb for £11.99 which has saved me £6 per month and almost doubled my connection speed. At best, I could only average 4-6Mb with Sky. I'd strongly recommend that people check-out Plusnet as they're realy good.				Satisfaction Speed Reliability Customer Service
Andy Turner	Sale, Cheshire	Extra	2010-10-25
Brilliant support team.All promises fulfilled				Satisfaction Speed Reliability Customer Service
bhj	Denbighshire	Value	2010-06-24
Regretfully I am obliged to award PN one star for all aspects of what it laughingly calls service. They deserve negative ratings all the way through. Appalling company with arrogant unhelpful support staff who couldn't give a toss about customer service. Now moving on after months of trying to resolve a problem. Good bye and good riddance to the most vile company I have ever dealt with.				Satisfaction Speed Reliability Customer Service
Broken man	Surrey		2012-03-20
Old fashioned very poor speeds, often reduced to similar to the old dial up speed. Used to be much faster but has slowed down in recent years. Thinking of switching to Virgin.				Satisfaction Speed Reliability Customer Service
Chris	Trystings Close		2012-04-14
On the face of it the speed is better than I was getting with Orange, which was barely over a dial up connection. The increase in speed with Plusnet is fairer but when I see adverts ofr speeds of up to 20mb, I feel a little cheated!				Satisfaction Speed Reliability Customer Service
Colin Brittain	Yorkshire	Value	2011-03-16
I would not give PlusNet any stars at all, but your rating system insists on providing at least one. I regret taking out a subscription to PlusNet. It is not broadband as I recognise it. Snailband would be a fairer description. Some of my dial-up subscriptions in the 1990s were faster. It takes up to a minute to load a simple web page. Ditto with opening emails. Opening even small attachments on emails can take even longer. The same machine and everything else worked perfectly fine with Tiscali and even better with BT Broadband. I have the impression PlusNet is working on the remainder bandwidth of a larger supplier. However, notwithstanding the foregoing, I must stress this is only my personal experience. Other customers of PlusNet may be more fortunate. There are local idiosyncrasies with every broadband supplier and none is anywhere near perfect.				Satisfaction Speed Reliability Customer Service
Dan	London WC 1	Value	2010-08-21
the worst mistake i ever made, 6 weeks of really poor service & call centre that's always putting you on hold. if you think it's too good a deal it probably is. think about the £65 you'll have to pay to get your mac code, expensive mistake which left me unable to afford any broadband service.				Satisfaction Speed Reliability Customer Service
darmcgar	S/W cotland		2011-06-07
Was with them for two years after leaving BT due to enjoying a month of downtime plus a customer care package earlier than Neanderthal. All fine so long as nothing went wrong - then Plusnet show their true 'colours' - "Tech Support" insist on you first purchasing new router, line filters and even suggested I should cart my systems 'to a neighbours' to prove it all worked BEFORE they would actually "DO" anything ! A useless set of plonkers - AVOID AT ALL COSTS is MY opinion ! If you have to deal direct and handle all your own repairs, then you may as well cut out the "Plusnet Middleman" and deal with BT ! I live in a small village away from a large city environment, so BT with all their vexatious "terms and conditions and exclusions running to 80 pages of microprint apply" and a "Helpdesk" in India can sometimes actually be the only option. The only "good" thing about Plusnet was the MAC code to LEAVE !				Satisfaction Speed Reliability Customer Service
David	Sidlesham	Extra with Home Phone Evenings & Weekends	2011-04-06
Paying for up to 8mb getting 2-3mb				Satisfaction Speed Reliability Customer Service
David Upton	Sutton Coldfield		2009-08-02
I have been with Plusnet over 10 years and can say they have got gradually worse as they got bigger. There finance section hasn't got a clue. At present they are billing me for a service i do not have. They have charged me twice as much for the service amount I am listed to pay and they are holding onto my money. They claim honest broadband from Yorkshire. As far as i am concerned there is nothing honest about this company.				Satisfaction Speed Reliability Customer Service
Doglistener	London		2011-12-28