Customer Reviews for Plusnet

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

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  • Listing 22 reviews on 3 pages 1
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Reviewer Location Package Date Ratings
I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
Also you can have broadband only or include home phone in your package. I have not had any problems with them.

Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
woodburn636 United Kingdom Value 2011-11-10  
Had plusnet 3 yrs no problems great service . speeds average will be better when BT get their act together and put in better phone lines etc .
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
TGunn Norfolk Value with Home Phone Evenings & Weekends 2011-06-19  
For the price it is top rate ISP and i got the first 6 month's free and in general far better the Virgin which i left after 12 years.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
TONY T MANCHESTER,CHORLTON M21 7RW Value 2011-08-16  
Was with Sky Broadband who advised I couldn't have more than 8Mb connection. Checked the BT Exchange who advised I could get upto 15Mb. Looked at Plusnet who advised that I could have 12Mb for £11.99 which has saved me £6 per month and almost doubled my connection speed. At best, I could only average 4-6Mb with Sky. I'd strongly recommend that people check-out Plusnet as they're realy good.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Andy Turner Sale, Cheshire Extra 2010-10-25  
Brilliant support team.All promises fulfilled
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
bhj Denbighshire Value 2010-06-24  
Good service for the price. Yes, it is managed but unlimited from midnight to 8am. Much better than my previous supplier - Talk Talk.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
Paul B Nottingham Value 2010-04-03  
Speed can fluctuate but that is more a fault of the Openreach exchange capacity always at maximum than Plusnets fault. Lost a point on customer service if only because first line do not always listen to a technical report but then I am a telecoms engineer so that is not necessarily fair, second line are very clued up and on the ball.
  • Satisfaction 5 Stars
  • Speed 4 Stars
  • Reliability 3 Stars
  • Customer Service 5 Stars
Rafael Potton Extra with Pro Add-On 2010-04-23  
On the face of it the speed is better than I was getting with Orange, which was barely over a dial up connection.
The increase in speed with Plusnet is fairer but when I see adverts ofr speeds of up to 20mb, I feel a little cheated!
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 2 Stars
  • Customer Service 3 Stars
Colin Brittain Yorkshire Value 2011-03-16  
Slow connection at peak times.Speed as measured never ever reaches claimed speed.typicaly 1.5 mbps.No where near 8 mbps !
  • Satisfaction 3 Stars
  • Speed 3 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
Henry Richardson UK 2009-07-31  
Paying for up to 8mb getting 2-3mb
  • Satisfaction 3 Stars
  • Speed 4 Stars
  • Reliability 1 Stars
  • Customer Service 4 Stars
David Upton Sutton Coldfield 2009-08-02  
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