Plusnet
Plusnet are one of the UK's oldest ISP's. Since forming in 1997 Plusnet have gained an enviable reputation as one of the UK's best broadband suppliers. They are particularly well known for their high levels of customer service, for which they regularly win consumer awards. They pride themselves on offering good, honest broadband.
They offer a great range of deals with some of the cheapest packages in the country. Plusnet's Pro add-on is ideal for gamers or people who work regularly from home. It provides a prioritised service so that you have a speedy connection at all times of the day, even at peak times. The add-on also has a flexible 1-month contract, so you can switch back to your regular Extra broadband package at any time.
For those looking to bundle you can include homephone and line rental packages if you wish.
Why Plusnet?
- up to 16Mb download speeds
- No contract options available if you pay for your router and connection up front, give only 10 days notice to cancel at any time
- Download allowances from 10GB to 60GB, free overnight usage between midnight and 8am, additional usage £5 per 5GB
- Free connection if you sign up for one of PlusNet's Homephone bundles, £25 otherwise
- UK-based 24/7 telephone support
- Unlimited email addresses
- Broadband firewall and spam protection
- Free wireless router with all deals
- Phone bundles with line rental available
- Price Promise to never be beaten on price for standalone basic broadband in your area
Customer Reviews
I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
Also you can have broadband only or include home phone in your package. I have not had any problems with them.
Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.
woodburn636 - United Kingdom
Speed can fluctuate but that is more a fault of the Openreach exchange capacity always at maximum than Plusnets fault. Lost a point on customer service if only because first line do not always listen to a technical report but then I am a telecoms engineer so that is not necessarily fair, second line are very clued up and on the ball.
Rafael - Potton
Regretfully I am obliged to award PN one star for all aspects of what it laughingly calls service. They deserve negative ratings all the way through. Appalling company with arrogant unhelpful support staff who couldn't give a toss about customer service. Now moving on after months of trying to resolve a problem. Good bye and good riddance to the most vile company I have ever dealt with.
Broken man - Surrey
Customer Ratings
- Satisfaction
- Speed
- Reliability
- Customer Service
Based on 5300 customer ratings since 2009-04-02
Awards
Here's a few things worth shouting about
PC Advisor Best Budget Broadband 2012
The respondents of PC Advisor's survey highlighted Plusnet's prices and customer satisfaction, achieving a 97.3% overall satisfaction.
uSwitch Best Customer Rated Broadband 2012
Plusnet averaged 3.9 out of 5 in the ratings collected by uSwitch's broadband speed tests in 2011.
uSwitch Best Value Home Broadband 2012
Plusnet was the customer favourite in the uSwitch customer survey, indicating 77% of those surveyed were satisfied with Plusnet's prices.
uSwitch Most Reliable Service 2012
More than 80% of customers surveyed by uSwitch were impressed with Plusnet's reliable service.
uSwitch Most Recommended 2012
77% of uSwitch customers were happy to recommend Plusnet based on customer service and reliability.
Visit PlusnetOr call 0800 073 1120
Packages from Plusnet
| Package | Speed | Usage | Contract | 1st Year Cost | Monthly Cost | |||
|---|---|---|---|---|---|---|---|---|
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Plusnet Extra Fibre with Talk Anytime More Info
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up to 38Mb |
120GB |
18 months |
£378 |
£31.49 Or sign up by phone |
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Plusnet Extra Fibre with Talk Evening & Weekends More Info
|
up to 38Mb |
120GB |
18 months |
£336 |
£27.99 Or sign up by phone |
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Plusnet Value Fibre with Talk Anytime More Info
|
up to 38Mb |
40GB |
18 months |
£318 |
£26.49 Or sign up by phone |
|||
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Plusnet Value Fibre with Talk Evening & Weekends More Info
|
up to 38Mb |
40GB |
18 months |
£276 |
£22.99 Or sign up by phone |
|||
|
|
up to 38Mb |
120GB |
18 months |
£313 |
£21.49 Or sign up by phone |
|||
|
Plusnet Extra with Pro Add-On More Info Prioritised traffic, ideal for home working or gaming
|
up to 16Mb |
60GB |
12 months |
£223 |
£16.49 Or sign up by phone |
|||
|
|
up to 38Mb |
40GB |
18 months |
£253 |
£16.49 Or sign up by phone |
|||
|
|
up to 16Mb |
60GB |
12 months |
£163 |
£11.49 Or sign up by phone |
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Plusnet Extra with Home Phone Anytime More Info Online exclusive: 12 months half price broadband + £25 cashback!
|
up to 16Mb |
60GB |
12 months |
£111 |
£9.24 Or sign up by phone |
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Plusnet Value with Home Phone Anytime More Info Online exclusive: 12 months half price broadband + £25 cashback!
|
up to 16Mb |
10GB |
12 months |
£81 |
£6.74 Or sign up by phone |
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EDITOR'S CHOICE - BEST VALUE BROADBAND Price Promise Cheapest Stand Alone Broadband
|
up to 16Mb |
10GB |
12 months |
£103 |
£6.49 Or sign up by phone |
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Plusnet Extra with Home Phone Evenings & Weekends More Info Online exclusive: 12 months half price broadband + £25 cashback!
|
up to 16Mb |
60GB |
12 months |
£69 |
£5.74 Or sign up by phone |
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Plusnet Value with Home Phone Evenings & Weekends More Info Online exclusive: 12 months half price broadband + £25 cashback!
|
up to 16Mb |
10GB |
12 months |
£39 |
£3.24 Or sign up by phone |
|||
Wired Router
Wireless Router
N-rated Wireless Router
Phone Call Plan
Television Service
Line Rental
Mobile Broadband
Mobile Broadband Router
LaptopDetails last checked on 2012-05-08
Plusnet deals have three tier pricing. If your telephone exchange has been unbundled by 4 or more LLU suppliers it is classified by Ofcom as high competition, allowing cheaper prices for wholesale broadband. Plusnet passes these savings on to customers meaning lower introductory prices continue indefinitely. Customers in urban areas are more likely to qualify, use the checker on Plusnet’s site for confirmation. Due to Plusnet's Price Promise to never be beaten on the price of their standalone basic broadband, in some areas that are not high competition but have one or more LLU suppliers offering cheaper that Plusnet's standard price, Plusnet offers a cheaper than standard middle pricing level after the introductory period ends.
