Customer Reviews for Orange
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Orange.
| Reviewer | Location | Package | Date | Ratings |
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I recently contacted Orange in order to order their Broadband. I was basically only enquiring due to the fact that I was previously with BT. |
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| Chris | Rochdale | Broadband and Off Peak Calls | 2012-05-09 | |
I have been a customer of Orange for 12 months now and had no problems whatsoever, but I was offered what I thought was a much better deal by BT. I called the Orange call centre in North Tyneside and spoke to a camp chap called Neil. |
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| Gary | Northampton | 2012-05-09 | ||
Had nothing but problems and 3 weeks later still did not have broadband, but told if i wait anothr 10 days it (Should) be up and runnning! So cancelled contract dispite the very crafty attempt on Oranges behalf of trying to tell me i had no rights to.....Funny that, as i havent even been given a contract yet Mr Orange man!!. Only thing they did get right was installing the home line (which i was meant to pay for) but were very generous after hearing how poor a service they had so far provided, in cancelling all costs applied. Warning, they will try to talk the talk, but when informed that i work for a legal team they seemed then to change their mind on a few things and agree very nicely to cancel with no cost!!! |
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| Nikki | Harlow | Broadband and Off Peak Calls | 2012-03-22 | |
Recently signed up with orange, despite being advised not to..have been with orange for serveral months now and have been more than satisfied with the service. I used to be with BT and had nothing but problems, quite frankly they are overpriced for what they offer..my advice - move to orange! |
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| Ayaz Hussain | Glasgow | Broadband and Anytime Calls | 2012-03-10 | |
As an orange mobile customer I enjoyed a reduced price HomeBB package of £23/month .... one day they (their error) terminated my HomeBB connection ...they apologised but stated that they could not re-connect me to my old/existing package as it no longer existed ..but offered a new deal of £36/month ...be very very careful with this company ...~If you hate those customer service calls and lies that feel like they are shortening your like (stress) look elsewhere!! |
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| Peter W | Colchester Essex | 2012-02-24 | ||
I recently changed from a reasonably good Orange broadband service to a Simply Broadband service after being told by the Orange Sales advisor that I would get everything I already had but for less money each month. I said it was too good to be true and it was. I was also told I had a 14 day cooling off period but now I have been told it was a 7 days cooling off period and can't do a thing about it. I am stuck for the next 12 months with a crap router and a crap Broadband service. Roll on January 2013! Be warned, do not take this service! |
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| Liz | Belfast | Simply Broadband | 2012-01-29 | |
I live in London, zone 1, south kensington: don't ever sign a contract with these arrogant people.. they have been charging me for 4 months but never provided a service as they 'run out of capacity', so they asked me to wait 1 month to fix the problem, but they never did. I interrupted my contract but they want to charge me a 55£ cancellation fee! My internet connection has a steady download speed of 0.13Mbps! Their call centre is useless, they answer after 45 minutes in average when you call technical support, but answer immediately if you want to subscribe to their 'service'. you will be left alone without internet connection, and when you call them they'll keep you about 3 hours doing stupid things such as switching off and on the modem, even if you describe the problem in detail to them; you need to escalate your query to at least level 4 if you want to speak to somebody who actually understands something about a broadband link (and it will take you minimum 2 hours to get there ). They keep accepting customers without having capacity! They took 2 months to connect me when they promised to do it in 5 working days; they gave me 3Mbps for a few weeks at the beginning (while I had rights to interrupt my contract without penalties) and then they cut me down to 0.13Mbps permanently. Guys, don't do it. They have driven me mad all the times I called the customer centre, and their main objective when you call them is to hang out, with excuses such as "now i want you to watch the lights on your modem for 3 hours, and then ring me back", or "now you should do 3 speed tests in the next hour, and then ring me back". I HAVE INSTRUCTED MY LAWYER TO SUE THESE BASTARDS, IF ANYONE HAS SIMILAR PROBLEMS AND WANTS TO JOIN ME IN THIS, GET IN TOUCH. |
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| vito | london | Broadband and Off Peak Calls | 2012-01-22 | |
In October 2011 and last week (Jan 2012), I logged 3 phone calls per 'Outage' before Orange (Level 2 support) pressed the software buttons to reset my connection. Before then, well-meaning but ineffectual support engineers insisted on my rebooting my router - despite my comment that a message was telling me 'ASDL ppp server down'. The previous phone link to a UK engineer is not now offered. My previous 6 Mb/s (typical) seems to be limited to 1.9 Mb/s. The best I can expect at the BT copper wire green box is 8 Mb/s, though Mumbai emphatically expect that it should be twice this, typically 14 Mb/s. [YOUR TEXT BOX: Snails page or snail's pace?] |
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| Barry Mc | Eastbourne | Broadband and Anytime Calls | 2012-01-22 | |
Had an absolutly horrible experience with Orange, delays very common, wrong equipment sent, and at least 3 calls a week to the often non-informed staff. In the end we were charged a lot more than we were told in the beginning, and we were not helped and still charged. We did, however, get out of the contract free of charge after only three months. |
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| Maria | West London | Broadband and Off Peak Calls | 2012-01-20 | |
The netgear N150 router is very poor at both reception and bandwidth. There is NO cooling off period so you are stuck with a poor router and a poor service. The ten day line syncro is a joke. Wish I had stuck with BT or O2 - shockingly bad!! |
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| Andy | North West | Simply Broadband | 2011-12-21 | |
