Customer Reviews for Direct Save Telecom
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save Telecom.
| Reviewer | Location | Package | Date | Ratings |
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I have been with DST since 2007 and have had a very reliable service with just one outage, due to a fire at a London exchange. |
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| Iain | N Ireland | Basic with Free Anytime Calls | 2012-01-31 | |
Dreadful company. With them 4 years and they were initially ok but has gone down in terms of pretty much anything you'd want to judge a provider on. |
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| Tom | Orpington | 2011-11-21 | ||
DST are best avoided. I signed up in 2007 and was initially pleased with their efforts to improve my broadband speed although they never got it better than about half a meg without the line dropping out constantly, but at least they tried and customer services were reactive. When the line went down completely last winter it took weeks to fix with dreadful service levels in response to the problem and now I'm struggling to get anyone at their end to recognise that the fact that I gave notice to cancel service means that I shouldn't have to pay a charge for cancelling without notice. |
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| Tom | Orpington | 2011-11-07 | ||
I was promised that the "service" would be connected on 20th May 2011. On 27th May 2011 I returned home (I was away for a week) and the line rental was with DST, but the broadband was not working. It seems they botched up and it has been delayed till 2nd June. |
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| Jonathan Sklan-Willis | Manchester | Family with Free Evening & Weekend Calls | 2011-05-30 | |
