Customer Reviews for BT Business Broadband

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT Business Broadband.

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Reviewer Location Package Date Ratings
CONS:
1) BT Business Broadband has been very unreliable.
2) When problems occur there is no one to talk to AND when you get through your passed to so many people and each one requiring me to explain the problem repeatedly.
3) BT Screwed up the billing. After repeated calls they did resolve it.
4) Additional charges have been added to account but no explanation. I have given up now.
5) The broadband continually stops working at least once a day for 15 minutes. No explanation is ever given.
6) The Broadband 460 Router is totally rubbish. The signal fluctuates so much I end up using my 3 Mobile Broadband. So forget the WIFI. No wonder its given away free.

PROS:
1) At least you'll eventually get the problem resolved.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
S.Amirtanandha Harrow 2011-05-07  
We pay top and get very a unreliable service and only rarely contact anyone at BT to report faults. Even after reporting a fault nothing is done. The service has got much worse as more people are added to the line in this area. It is far worse than I could get if I move out of the UK.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
John TRipp Dunira 2010-11-30  
We switched our line supplier but kept the broadband with BT and the speed, which was already slow and unreliable, has dropped significantly.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
Ruaux Photography Bolton 2010-05-04  

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