Customer Reviews for BE Broadband

You get what you pay for- no shaping, no throttling, and I've never known it slower than the 17 megabits that I get.

Highly recommended.

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Overseas support, disconnections, regular faults with connection, phone support which cuts you off as its overseas and VOIP based, a web support ticket system that thinks your message is Java code, Live chat system that cuts off midway, Proxy system in place that regular blocks entire sites. DNS servers that are slow and known to have outages.

Yes there is no capping, or throttles, though with all the issues they have it would be preferable.

Ring 0808 101 34 30 and choose option 6 before you join ask a few questions just to get a rough idea how the rest of the product is.

A monkey and a bit of string would give you better broadband service and support.

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Be Broadband is pricey compared to other packages, but the main advantage is they do not use traffic shaping, meaning although my speed is about 4.5mbps, I get that literally anytime of day or night. No lag, ping sits at 30-40, and no drop in service. Reliable, quick enough, and rock solid.

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A reliable and economic broadband ISP but there are cheaper landline companies

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Brilliant service, superb UK based customer service. Very reliable in my experience. Great value for high speed unlimited broadband. Couldn't be happier. Highly recommended.

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been with many ISP's and bethere is one of the best!

updates via sms and email which is very handy.

the speed as i live outside of the 2K radius (i'm 2.5K) i get what they said i would (about 7.5meg). never had any less and its always been up with a few downtimes for upgrades.

always put through to somebody on the phone when needed help and always been able to help me.

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I wanted agood upload speed this is not what I get. There are very few times that I get the upload speed of 1.2 mbs and is very often below 100kbs download is also very much like a see saw as soon as my contract period is up I`m off.
Previous ISPs have been been far superior I changed due to price offer all I can say is the bargan price was not a bargain

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speed up to 24meg is never reached, todays test is 600kb, not what i pay for.

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Switched over to BeThere in June as I had had several technical support issues with my old provider that I had been with for over 5 years. After a lot of research I decided to choose BeThere as they had recently become available in my area and the reviews I had read were good. I am really pleased with the speed of the service, the SMS messages for billing information and service interuptions is great (only had one over night interruption due to equipment upgrade) and the online forums and community are great and Be have a regular input into what customers say. You can have a static IP address if you wish at no extra charge and they provide you with a BeBox router (Thomson 585v7). The router is ok I would suggest upgrading to the latest firmware as this seems to remove all the niggles that were on the box when I joined. If you can get Be and you don't mind paying that little bit more you deffinatly get what you pay for.

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I have been with Be for a couple of years and have not had any problems with them. I have contacted customer service once when I couldn't get a webpage (but it turned out it wasn't their fault) and they rang me within a few minutes of getting my email.

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