Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.3 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 100 customer ratings since 2021-12-03 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

182 Customer Reviews over 5 pages

  • Reviewer
    Location
    huoVPQOpze
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    zvGHTLpjNqhmWCV
  • Reviewer
    Location
    GTbpeIfLAwOUPot
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    HavZuthOeWJMy
  • Reviewer
    Location
    bUqDMHQoacefX
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    vOXjhgYL
  • Reviewer
    Location
    gfWGRoLIp
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    rYDgdeEnMI
  • Reviewer
    Location
    North
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We switched from BT when our 12 month Infinity 1 contract was ending. They offered us Infinity 1 again on a 2 year contract for £44 a month. We said no thanks, as that seemed expensive, and we hadn’t found their customer service all that great either.

    We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.

    Our broadband didn’t work on the switchover date so we rang Vodafone the next day. It turned out this was because BT had transferred the wrong phone number across. A very patient and helpful Vodafone engineer sorted everything out over the phone that morning.

    The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. broadband.co.uk's website says Vodafone broadband is unlimited not truly unlimited, but Vodafone’s online documents say traffic management doesn’t apply to fibre, and that is borne out by our experience.

    The Vodafone Connect router is fine, but we live in a large house with thick walls, and the wifi signal had been a little bit better in the room furthest away from the router using the BT Smart Hub, than it was with the Vodafone router. We asked Vodafone for our broadband username and password using online chat and were given them no problem, but then the Smart Hub wouldn’t accept them. We’ve still managed to use the Smart Hub to transmit wifi around our house however, by connecting it to the Vodafone router with a network cable, after following some very simple instructions in an online expertreviews article about using a BT Home Hub with another ISP. This resolved the issue at no cost, but the option was there to use a different router instead if we’d wanted.

    BT charged us a £66 equipment fee for cancelling their contract 4 days early, but Vodafone have said they will cover the cost of that, after their 30 day trial period expires.

    Vodafone have been excellent, and we highly recommend them.
  • Reviewer
    Location
    Hythe, Kent
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We switched to Vodafone from BT, who turned out to be just as awful as TalkTalk before them. The switching process went wrong. For some reason BT declined to release our number after we expressly said we wanted to keep it. BT weren't interested iunless we signed another 24 month contract and then with no guarantee we'd get our number back. I contacted Vodafone, who were (a) concerned, and (b) absolutely brilliant. They requested the number from BT, who immediately said it was available! So after a couple of days with a rogue number, Vodafone had us back on with our old number. NIce work guys!

    The router is great. It's easy to set up and seems robust. Although we can access the wifi from most places in the house, adding range extenders was child's play, so now we have a solid signal everywhere.

    Speed is impressive. We're some distance from the roadside box but we still consistently see in excess of 50MB. Unlike our previous two providers, there's no evidence of traffic shaping with Vodafone, and our speed remains stable even at peak times.

    We get a discount because our mobiles are with Vodafone. The online billing is informative and convenient. The broadband app for Android makes controlling our home network easy, and for us a real benefit is the ability to have a secondary family or guest network.

    I accept that not everyone has the same experience, and people are quick to complain about a poor one. I think it important to offer a balancing viewpoint though; switching to Vodafone for phone and broadband was the best decision that we've ever made.
  • Reviewer
    Location
    tyiCDBIRY
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    ChNMqoBdaXJw
  • Reviewer
    Location
    northern ireland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    got 76 mb conected today have no complaines so far it going as quick as bt still have bt conected will test for 30 days to see how vodafone goes all the complaintes seem to be in england about this
  • Reviewer
    Location
    Grosmont
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed to VD Fibre 76 from BT Infinity 2 in order to save 60% on the price. Excellent communication prior to the change with plenty of explanation. Router arrived a couple of days before activation allowing me to set it up. VD was up and running 10 minutes after connecting the router and has provided solid connection at the same speed as BT. Absolutely no complaints and I'm enjoying the financial savings!
  • Reviewer
    Location
    South London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
  • Reviewer
    Location
    BFeJdNKjXYuGcHto
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    XlaWLGHRxtBsg
  • Reviewer
    Location
    Lisburn
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from sky, was getting 8mps and a connection that was constantly dropping. Now on 40mps and a flawless connection.... no complaints at all, switching was easy and it was cheap as chips!!! Love the UK call centre too
  • Reviewer
    Location
    FHMPtLgYkExoWXf
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    bIJmEviXTnL
  • Reviewer
    Location
    FqSfnApsXrTKlQ
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    xlSKoRDaJ
  • Reviewer
    Location
    Romford
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The best broadband switchover I've ever had. We had to switch from the appealing BT broadband service even though we were on "BT Infinity" package at the time. The switchover was excellent with no interruption other than changing over routers. Days later when I mentioned the connection occasionally dropping out, a U.K. Customer service rang back almost straightaway to talk me through switching the channel to 5Ghz. At the moment, I'm gobsmacked by the sheer perfection of service and the product and just hope it lasts! I would highly recommend Vodafone Beoadband
  • Reviewer
    Location
    Brora, Sutherland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Move from BT due to increasing costs and variable download speed. We were away for the actual switch over but left the Vodafone router plugged in and switched on. On our return the internet download speed had jumped from 6 Mbps to a constant 37 Mbps at less than half the cost of the BT service and free landline to U.K. Mobile calls. So far, no outages. Brilliant - highly recommended.
  • Reviewer
    Location
    Horley Surrey
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, My Sky stopped working on this day but VF BB did not start working, many phone calls later and it was all finally working BB and phone 6 days later, I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky box did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41%
  • Reviewer
    Location
    Shaftesbury
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    SWitched from BT which never worked more than 1 to 2 hours at a time.Went for £30 per month deal with Vodafone so far so good. Early days but seems V fast and has stayed on since installation.
  • Reviewer
    Location
    Livingston, Scotland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been using Vodafone Broadband now since I changed over from BT on 20th March. So far my connection has been constant with no drops at all. On BT, my sky Q mini box had to be restarted about 3 times a week after losing connection with my BT hub. To date my sky mini has lost connection once in 4 weeks from my Vodafone hub. I am sitting out in the back garden writing this review and my hub in in the front room, my connection has only lost one bar. All my Sonos products, my 2 TVs, my Sky and mini box, 2 mobile phones, 2 iPads, printer, laptop and other little wifi devices are all connected and running perfectly. I have had 2 conversations with Vodafone customer services and found them extremely helpful.
    This is my experience, so far, with Vodafone broadband. I see that others have had not such a good experience but I certainly have.
    Oh and no, I don't work for Vodafone, I'm a retired Police Officer. Would I recommend it, yes.
  • Reviewer
    Location
    Perthshire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have?
  • Reviewer
    Location
    Surrey
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, my Sky stopped working on this day but VF BB did not start working, some phone calls later and it was all finally working BB and phone 6 days later. I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router, although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky router did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41% so it would seem the router coping well with the more than average demands I put on it. All this for £20 a month, a bargain in my opinion. Its a shame it was a bad start. I found the VF support line helpful and courteous if not very technical. Openreach were very helpful the engineer gave me his mobile number so I could ring him directly if any more problems occurred with their side of things. Can't think of any other relevant points, I am now a happy VF customer, mind you its only been up and running for 4 days.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I took the plunge and switched from Sky Broadband Unlimited to Vodafone 38 Fibre. I was very happy with my Sky service but Vodafone had a deal that meant I got fibre cheaper than Sky were giving me standard ADSL for.

    The switch over was painless. I was provided their new super duper router and given an activation date in which to hook it all up. They handled everything else with Sky.

    My activation date came, hooked up my router before 8am as directed. By the time I came home from work, it wasn't working (although both green lights were on the top). I rebooted the router and everything sprang into life.

    I was getting a good 37Mbps down and 8-9Mbps up, so I'm happy thus far.

    I've had enough experience with 5GHz (dual band routers) to know 5GHz is a big cause of constant WiFi cut offs, etc. So I switched that mode off and used 2.4GHz only. Signal is great, stability is great. The 2.4GHz speeds are still over and above the 38Mbps internet speeds anyway.

    I had read the many bad reviews and so the switch was not an easy decision. However, I have always had a good experence as a Vodafone Mobile customer and I have been happy with the Broadband so far, but it is early days. I will review again after an extended period.
  • Reviewer
    Location
    Epsom
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I gave up on Virgin after yet another fault with agent restarting my router for the 5th time and claiming my slow bandwidth was due to having wifi disabled. Also when I cancelled they claimed Netflix would buffer with anything less than 100mb. Terrible! Got my Vodafone router through the post. Plugged it in on the date. Got my advertised download and upload speeds on the date I was told. Can't give all full marks as not had it that long but to date very good.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I've had vodafone fibre for just under a year. They have just increased the price mid-term but when I rang them up they offered me the initial rate (which is still being offered to new customers) straight away. My only grumble is I think its a bit cheeky in the first place to increase costs for existing customers whilst still offering the lower cost on their website.

    Secondly when I started having some issues with my broadband cutting out I feared the worst reading some reviews. In fairness they were really good. They could track on my account what times it had cut out so that wasn't in dispute, and then talked me through some basic changes which immediately sorted the problem.
  • Reviewer
    Location
    Kettering
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
  • Reviewer
    Location
    Kettering
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from BT Infinity 2 to VF as I've had my mobile contracts with them and they were very competitive with their Fibre deals. Sign-up was painless, however the line take-over was an utter shambles. Phone went over on day of switch, but no BB? At all. It eventually took 12 phone calls and 9 days to get it sorted - with VF blaming Openreach and vice versa. HOWEVER, now that I am connected, we're consistently getting 70 - 80Mb, however that does suspiciously appear to slow to 40(ish) in the evenings (- congestion??). We get a strong and consistent wi-fi signal with the smart-looking VF Hub (better than my old BT HUB4), and so far no disconnects - even with 7+ devices all connected at once (via dual band). The Hub 'BOOST' feature is excellent - allowing you to boost signal to a single device (i'e' for streaming / gaming). Re. their helplines, their staff answer the 'phones quickly (all 12 calls answered within 20 - 30 seconds or so), but I'd argue they need more training regarding how helpful they can be. They were always sympathetic and polite - just couldn't really give me any answers. Overall - now that I'm FINALLY up and running, I'm quietly impressed. Would have given 4 - 5 stars IF they hadn't have left me 'internet-less' for 9 whole days...
  • Reviewer
    Location
    East Sussex
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    I signed with Vodafone on the strength that they had a comprehensive international calling add-on particularly as it includes UAE - it doesn't and that was a great disappointment and why I left (I may as well get free European football with an alternative provider)

    For those who dont need the international option I actually rate the broadband and the very helpful UK based support team.

    A couple of installation teething problems were resolved quickly and compared to some providers (especially those who have weak security systems) Broadband speed was almost double for download and 4 times faster for upload.

    If I can get a better international deal I will stay with them
  • Reviewer
    Location
    Newmarket
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have just switched from BT to Vodafone and switch-over went exactly as Vodafone said it would go. I plugged in the Vodafone router before 8am on the switch over day, waited until midnight and the next morning it was working (after a router restart). So far, so good. I already had fibre broadband with BT so suspect some of the issues people have reported have been as a result of also changing from standard broadband to fibre.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have Fibre 76 and I'm happy.
    After EE services Voda feels like at heaven.
    Good Things.
    1. Voda sorted VDSL. Now I have 61 Downstream, EE fobbed me off with 51 MBps
    2. Voda guarantees Minimum speed of 58 Mbps and NO traffic management (I don't feel any)
    3. Online TV was struggling with EE, with Voda 2 TV's sets pumping live video at 1080p, no buffering.
    4. Cheapest and best value.Pay attention - NO traffic shaping (Virgin, BT and EE do have)
    5. Router seems more powerful

    Bad things

    1. Ping increased from 9ms to 15ms due Gateway at C&W. I can feel it when gaming. Some jitter present
    2. Customer services... sort of fobbing and following process. However you will need to spend time to get through, but you will. be patient.
    At last not getting lies as from EE and getting chat transcription to refer
  • Reviewer
    Location
    witherley, atherstone
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Although the package was sold as "up to 2.2Mps" i think that i have only ever seen the speed hit 2.1 Mbs once in the 6 months that i have had it. I would like to see providers state a guaranteed minimum speed before selling the "best case" scenario as fact.
  • Reviewer
    Location
    north-west
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    No hassle with USB dongle and connecting up from standard Vodafone box. Pay as you go was fine for three years.There was a monthly expiry date and so I'd buy a £15 voucher from shop and from the box would simply type-in the number and I was again connected up to the internet. Then Aug 2013 they brought in data packs, upped the price to £20 and I had to open an online account. I couldn't manage the top-up and went round in circles and always ended up having to get their help in converting my voucher to data. I then had to wait up to an hour (usually) for internet connection.I wondered why they just couldn't tell how it wa done and they kept telling me they were going to update the website. I'd visit the shop and they'd spend 15 minutes connecting up my laptop! Then they advised me to get the tech team to do it by phone. Then it was customer services who did it. Then 14 months later I was told that I couldn't do it online/account top-up myself, that I would ALWAYS have to ring up monthly for them to convert my voucher (or card payment) into my usual 3GB data. As my mobile phone wasn't with Vodafone I had to pay for this at UK rate. I was put through to Indian, African and Scottish people, all friendly and with helpful attitude but have never once got an immediate response to my call (usually all-back) or internet. This month (Nov 2014)they couldn't get me on the internet for two days! This is a long review. It's been a long time frustrated and inconvenienced and I just want you all to be warned. It's PAYG dongle works just dandy ...once you're finally connected!
  • Reviewer
    Location
    Not Applicable
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very fast 4G connection, terrible technical support.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Speed
      3 stars
    Comments
    I'm not usually one for writing reviews unless something really pisses me off; this is one of those cases.

    Vodafone broadband is the strangest broadband I have ever had, the internet connection is always there, the speeds are always ok (though not what was quoted) but this broadband decides what it wants to load and when it wants to do it, it will either load something in a flash or not at all, almost as if it has an opinion and just decides to deny me of what I want to load, it's like it has a mind of its own, I honestly cannot begin to comprehend how this works, like I said the internet connection is always working and the speeds are always ok, it just decides when it wants to load something and when it doesn't. Realistically the only explanation I can come up with is that the router is doing some sort of security check before loading a page and something goes wrong and it gets stuck, if I close the app and start again it will work, I'm not just talking about one app so please don't think it's a problem with the app, I'm talking about Safari, YouTube, eBay, Amazon, etc. ALL SORTS OF DIFFERENT UNRELATED APPS. IT CAN BE NOTHING BUT THE BROADBANDS FAULT. Not happy with this service in any respect but it's strange that the least of my problems is the download speeds, all other broadbands I have had it has been the speeds that have been the biggest problem. What a strange and unacceptable service Vodafone has to offer.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Purchased a £15 a month contract with Vodafone while living in the UK. I've only just found out two months later I'm being charged nearly £80 extra during this period for a few calls to Ireland, something I did not realise incurred extra charges.

    While I maybe should have considered this beforehand, I received no kind of message informing me of these extra charges, and no form of sympathy while speaking to Vodafone about the issue. I will definitley not be renewing my monthly contract.
  • Reviewer
    Location
    Devizes
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Setting up the account didn't work first time, they then sent three routers so the internet wouldn't work until they sync the correct router serial number. Customer service is awful. Have had to reset account every time I try to log in. Now log in doesn't work if you use Safari (Apple) browser
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I got this PAYG dongle in November 2010 as I've moved house and needed broadband. This was a great deal at only £15 a month with 3GB allowance. Sadly, Vodaphone have reduced the monthly allowance to 2GB from 1st February 2011 so I'm desperately trying to find another provider to change back to 3GB. WOULD NOT RECOMMEND THIS IF YOU NEED MORE THAN 2GB PER MONTH.
  • Reviewer
    Location
    lancashire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Beware of this ISP if you wish to connect wirelessly to the router! My broadband was OK for the first few months. Now, with no additional equipment on the system and nothing extra to cause interference, the wifi is totally unreliable. It randomly disconnects from phones, tablets etc then the next day different items won't connect. After a hard reset it lasted 2 days before having problems again. I have tried every channel but nothing helps. Vodafone's official view is that -to quote - 'your contract is for wired broadband. The wifi is not included in this and we have no duty to ensure you can connect wirelessly to your router' They also advised me to switch off the wifi on all phones, tablets etc except when it is being specifically used because the router cannot cope with too many devices at once! Obviously it is only suitable for single people or technophobes!
  • Reviewer
    Location
    Norwich
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    I was with PlusNet for a number of years but noticed a drop off after the BT takeover. Once they'd hiked their ADSL to £30 I decided to switch to Vodafone Fibre as they were offering the whole kit for £26.

    Initially impressed with the 50Mbps quote as I was getting 47Mbps. Sadly I can now only get around 26Mbps in the mornings. Average evening speed is now 4 - 7.9Mbps at best and can drop to Kbps.

    The frustrating part is that I would never get below 12Mbps with PlusNet on ADSL so I've saved a few quid but crippled my internet connection.

    Now the hassle of trying to get out of contract. If you want high speed fibre Vodafone is not the place to go.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    After being with this company for almost 2 34 months It is time for change, the network has become worse, the service is terrible and the reliability is useless on average i have to call their customer services atleast once a month to get them to fix something, i have already had 4 dongles in 2 18 month contract periods due to the dongle breaking (not my fault) pluss you cannot open your nat types for use with Xbox 360 (i have tried everything). if you want mobile broadband dont get it from Vodafone
  • Reviewer
    Location
    Plymouth
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service quite poor i wouldn't recommend them. With one or two exceptions i was promised call backs that never came ,was given information that was wrong and simple problems took an age to sort out.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.