EE Mobile

EE - incorportating the Orange and T-Mobile brands - boasts the largest 2G, 3G and 4G mobile network coverage areas

  • By far the largest 4G network - 73% of the UK's population covered
  • Double speed 4G now rolling out to enabled cities and towns
  • Usage allowances of up to 50GB
  • 1 month rolling contracts available
  • Inclusive WiFi data including London Underground coverage

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EE Mobile Personal WiFi
£11.00 per month
1 month contract

No upfront cost

  • Double speed 4G on many plans
  • From 2GB to 50GB usage
  • Free mobile WiFi devices available
  • SIM only plans available
  • No upfront cost on many deals
  • 24 month and 30 day contracts

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EE Mobile Tablet Bundles
£29.99 per month
24 month contract

£29.00 upfront cost

  • Tablets with built in 4G
  • Android and iOS tablet options
  • 10GB monthly usage
  • Double speed 4G
  • Upfront tablet cost from £29.99
  • 24 month contract

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EE Mobile Highest Usage
£30.00 per month
24 month contract

No upfront cost

  • 50GB usage on a £60 per month for 24 months plan
  • Double speed 4GEE Extra
  • Free mobile WiFi device
  • Highest usage for SIM only: 32GB on a 30 day rolling contract

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Reasons to choose EE

  • The largest 2G, 3G and 4G coverage areas
  • Significant 4G headstart on other networks meaning that 60% of the UK is already covered
  • Confirmed to be the UK's fastest 4G broadband by RootMetrics testing, with double speed 4G now rolling out
  • The only way to access 4G speeds on the Orange and T-Mobile networks
  • The only mobile broadband provider to offer larger usage allowances equivalent to many fixed line services
  • EE Film offers a film store, discount rentals, free downloads
  • Inclusive WiFi on over 200,000 BT OpenZone WiFi hotspots, and on the London Underground
  • A variety of options available including 1 month rolling contracts and many different types of bundled hardware, or SIM-only
  • Fast Track Service for support allows you to access a specialist for your device when you press 33

Possible downsides

  • Largest inclusive usage allowances are expensive and only available on a 24 month contract

Features at a glance

  • Up to 40Mb, actual speeds achieved depends on signal strength and how many people are using the service in your area

  • 1 and 24 month contracts available

  • Up to 50GB on 24 month contracts

  • Free connection on some deals

  • Support online and via the phone, includes a Fast Track Service - press 33 at any time to go straight through to an expert who specialises in your type of device

  • Inclusive WiFi data on all deals, including coverage on the London Underground

  • USB dongles and WiFi personal hotspots available

  • Extra data can be purchased in the form of a data pass at £6 for 500MB or £15 for 2GB

3.2 stars
  satisfaction rating based on 638 customer ratings since 2015-12-08. See more EE Mobile customer ratings and reviews.

Details last checked on 2016-11-24

Pay As You Go

From £19.99 for the device and 2GB of data spread over 30 days

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Personal WiFi

From £12 a month with 2GB data, some devices free on longer contracts

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Sim Only

1 month contract from £12 for 2GB, nano SIMs available

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Double Speed 4G

All EE deals are 4G, double speed 4GEE Max on 32GB or higher plans

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Short Contract

30 day contracts from £12 with 2GB usage, £39.99 for device

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Dongles

From £14.99 for the device and 2GB of data spread over 30 days

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Highest Usage

64GB usage for £61 a month with free WiFi devices

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Tablet Bundles

From £29.99 on a 24 month contract to full price on cheaper tariffs

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Check Coverage

4G+ in London, 4G coverage 93%, 3G 98%, Advanced 3G 80%

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Details last checked on 2016-11-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE Mobile.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars
  • Customer Service
    3.3 stars

Based on 638 customer ratings since 2015-12-08

Show all time ratings

Add your own review of 4GEE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this.
So I rang up again and said I'd lost it, the said they where 'too busy' and to ring again the next day.
I rang again and they said the exact same thing, now I'm getting annoyed. Finally they said my phone was Insured after be telling them 10 times and they said they would drop a new one off the next day, said it would come between 8am - 6pm
There's no one in my house so I had to sit in miss work and wait all day, 4:50 they finally came. With a phone with a scratch on and no SIM card. I rang and they said they couldn't do anything about it. And now I've gone over a month with no phone and basically lost my job as I need my phone for my work. I have no way of contacting anyone unless I make a 15 minute trip to my mums house to use her computer, worst of all I'm still paying £60 a month for this phone and I don't have one. Worst company I've ever dealt with. Furious
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Liverpool EE Mobile  
I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wembley EE Mobile  
A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town.

Two months ago I decided to change my mobile telephone contract and spoke with a member of staff at the company with which I have held an account for nineteen years. Unfortunately, when the new SIM card arrived it didn't work. It wasn't the end of the world; these things happen. I called the company back and spoke to another member of staff, slipped down the rabbit hole and entered the excrutiatingly exasperating(TM) world of Customer Services.

Apparently the instructions with which I had peen provided by the original call handler were incomplete. Days later, after countless utterly fruitless calls I eventually got through to someone who sounded like they understood my problem. I grasped hold of this individual, clinging to their words as a drowning mariner clings to a fortuitously passing piece of driftwood. Speaking in soft, calming tones, my saviour explained the situation: it turned out I should have been told about a fourteen day period during which their internal 'systems' would process the order. Talking me gently back from the ledge upon which I was precariously perched he assured me – assured – that he had effected the necessary change and that my phone would work once again in a maximum of fourteen days. He lied.

At this point it would have been useful to contact this person again but it proved impossible. I hadn't been allowed to take his name because of 'security'. Security – the handy catch-all that in a post-9/11 world lets anyone in a call-centre completely off the hook. My incorrectly identified saviour hadn't lied out of malice, he just didn't give a toss. Failure to do his job properly, to provide a customer with service, would have absolutely no consequence to him whatsoever. Nothing. Zip. Nada. Knowing this, he simply didn't care.

Eventually, after two letters to the CEO, the company's high-level complaints office admitted there is nothing they can do. I have been offered seventy pounds by way of compensation and some more money off a new phone. I didn't want a new phone. I didn't want compensation. All I wanted was for someone to take some bloody responsibility and stop treating us, the paying customers, with the maddening indifference to which we have all become accustomed.

I had a similar situation with an insurance company earlier in the year, another intransigent berk who couldn't do her job. They gave me fifty quid in compensation too. I now need another insurance policy. I won't be going back.












  • Satisfaction
    1 star
  • Speed
    1 star
UK EE Mobile  
ABSOLUTELY AWFUL. INCOMPETENT AND DISHONEST!!!. After calling to upgrade a sim only contract, the sim never arrived, and it turned out that they had not changed anything apart from the cost of my current contract which had increased! They then didn't change bank details correctly which meant that instead of switching payments from my mother's bank account to mine, they started debiting both accounts! Lastly, when my sister upgraded she gave me her old iphone, which ee said they could not unlock because it was no longer registered to anyone...I then took it to a phone shop where i paid £45 to unlock it, and despite me paying upfront my sister got a bill charging her for it (so much for 'it can't be done')!!!
They always put up the prices mid contract too!
DO NOT USE EE!!! I REPEAT, DO NOT USE EE!
Birmingham EE Mobile  
Last month I exceeded my voice allowance, not by a little in reality, some 400 minutes over my 1000 minute call allowance and was supplied with a very extortionate monthly bill of circa £225 (normal bill is just £27). FYI, I have never exceeded my call allowance in the past, nowhere even close. Normally my usage is somewhere in the region of 400-500 minutes per month. I do however regularly get close to my data allowance and when I get close to it I receive text alerts happily reassuring me that EE will keep me informed as to my proximity to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I always know where I stand with my data. I always assumed the same would hold for voice (never having got even remotely close it was only an assumption and a very flawed one at that it seems). It seems that EE in their infinite and ever greedy rational have decided to offer this as a service but only as an opt-in service (3 of the operators did not even know this service existed by the way so how do they expect the customer to know?) whereas the data allowance alert seems to be set for all (at least I never opted in for it). I can only see one argument for making this an opt-in service and that it to benefit EE with the ability to present customers with huge bills when they exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to chase a response, 2 attempts to raise said complaint only to find the first attempt was not even logged and I finally get a call some 8 days later by an operations manager telling me basically tough!!! Apparently, EE are very happy to have charged me some £200 pounds for exceeding my allowance and they will not compromise on the amount. Now, I know they can and they do compromise, it just seems to be a lottery as to whether or not they will. In my case they are not prepared to budge. I offered to pay twice my monthly contract rate which would easily have covered the minutes I used but no, they are not willing to entertain that as an option with me. I have used EE for in excess of 10 years now. Guess what, not anymore! As soon as my contract is up then it is a wave bye bye to EE along with the other family owned contracts – I have a big family btw! Told EE this as well, guess what – they did not give a monkeys!
  • Satisfaction
    1 star
  • Speed
    1 star
Luton EE Mobile  
EE are basically extorting me at the moment as they will not unlock my phone handset from their network. They are telling me it will take them 2.5 months to perform this simple task. This is exactly the same as clamping your car. The phone is my property and they are preventing me from using it. This has to be criminal behaviour.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE Mobile  
Here is something I think you should all realise. EE markets themselves very well, which is probably where all their money goes to, instead of focusing on the quality of their products and support. They call themselves the fastest and biggest network, which really means nothing as common sense would suggest that if a company buys two company's (Orange and T-Mobile) then obviously the buying company would obtain a large customer database, their 4g coverage is no different to other networks so they are not anymore reliable or better. When EE first came about, I made the switch, which went considerably smoothly. That's the catch you see. We could award EE with 5 stars for anyone making a switch from their current provider to EE, as EE greatly accepts any customer joining them, (their sales team are relentless), and makes the transition as smooth as possible. BUT this is where their service ends. Once you are swayed by the bright lights and fancy gimmicks they do not care about your needs or support. They have this tendency to extort as much money from you as possible, and even more so if you decide to leave them. Their customer service is mostly outsourced which means you will be speaking to someone abroad who is merely reading from a script, and not understanding the customers individual needs. That's if you even get through as it's not uncommon to be given the run around and left on hold, or even worse just be randomly cut off after holding for a considerably long length of time, not to mention a lack of people skill from their staff. EE DO NOT CARE about their CUSTOMERS and for the sake of your mental well being, do stay away from them, the amount of negative reviews are astounding and for good reason. I am now in the process of moving from EE to O2. Wish me luck.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE Mobile  
I upgraded my T-Mobile mobile broadband - to EE. I agreed £15 pcm for 10GB with a free Eagle. Now being charged £125.91 + VAT! I have spoken to T Mobile and they said they would speak to EE! No one called me back - call centre service is very poor.
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Co Durham EE Mobile  
After sales is a joke. I visited the Coventry precinct store to top up my dongle, £15 for 3 months (10G). when i tried to use it I had content block applied. The only way to resolve it was to return to the shop who took my card and told me it was now unblocked. But alas it was not so. I rang the help number and was kept waiting until my credit finally ran out. I wont be using or recommending this company to anyone again. Why bother when there is so much choice.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Coventry EE Mobile  
I have had an issue of my CC being deducted for a PAYG top up and not then showing on the mobile account. 6 calls with a call centre in India - phones being put down - lied to about what would be done and when - 2 weeks of not having a phone working and clear evidence supplied of money being paid to Orange/EE, I called the CEO office - all resolved immediately. PAK code etc etc all done immediately and credit to be paid in 14 working days (?). Call 0800 0790032. But what a shower of a company.
  • Satisfaction
    1 star
  • Speed
    1 star
Sussex EE Mobile  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

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National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

EE Mobile Buyers Guide

Can I get EE mobile broadband?

EE mobile broadband should work almost anywhere there's EE mobile phone coverage, but the speeds possible will vary greatly based on what type of network coverage is available.

EE provides a coverage checker which should allow you to enter any postcode and see 4G, 3G and 2G data coverage strength. In some areas coverage will only be strong if you're connecting from outdoors or near a window, while in others you may be able to connect from inside buildings.

When you can't get faster services, your connection should automatically switch to the next fastest available protocol.

Even when you can't get a signal, EE also offers you access to over 200,000 BT Openzone WiFi hotspots, and you can even connect to WiFi from many London Underground stations!

If you're not certain whether you'll have good coverage in all the areas you'll need to be online, EE offers a 14-day money back guarantee, allowing you to return your device and cancel your contract within the first two weeks of use, so you can try before you're tied in for a longer contract.

4GEE

EE has the largest 4G network covering considerably more cities and towns than any other provider.

This is thanks to having around a year's head start on setting up their 4G network on their existing spectrum share before any other provider was allowed to bid on the 4G mobile spectrum frequencies freed up by the switch off of analogue TV.

Unlike other providers, all of EE's deals are 4G enabled, as are all the tablets, dongles and mobile WiFi devices they sell. This means you don't have to worry about looking for '4G Ready' deals or equipment, everything they sell is designed for 4G and will work wherever there's coverage.

EE mobile broadband devices

EE offer a range of mobile broadband devices to suit your needs.

EE's mobile WiFi devices allow you to share your double speed 4GEE mobile broadband with up to 10 devices and are free with 24 month contract:

  • Osprey - Rugged design in a choice of colours, from free on contract or £59.99 upfront on pay as you go
  • Kite - Slender and stylish personal WiFi device, from free on contract or £79.99 upfront on pay as you go
  • Buzzard - Designed for in car use and also functions as a USB dongle, from free on contract or £59.99 on pay as you go

EE's tablets start from £29.99 upfront cost on a 24 month contract:

  • Eagle - EE's own Android tablet is ultra slim and high spec for a great low price
  • iPad Air and Mini - the latest Apple tablet devices available with EE's double speed 4GEE
  • Latest Android tablets - Nexus, Samsung and Sony tablets all available with 4GEE

4GEE is also available SIM-only on 30 day rolling contracts, for use with your own device.

EE Film

EE Film can be a great bonus for film lovers, offering discount film downloads.

An attractive extra perk of opting to go with EE (or their 3G brands, Orange and T-Mobile) is that you get access to their EE Film features which let you access the latest releases in the EE Film Store, and rent a top title every Thursday for only 99p.

All EE Film Store data used to download or stream will be included free in your service until 31st of December 2013.

EE WiFi

All EE mobile broadband comes with inclusive EE WiFi, giving you access to hundreds of thousands of WiFi hotspots around the country.

EE WiFi gives you access to BT's OpenZone hotspots in over 200,000 locations and also Virgin Media's WiFi network in over 100 London Underground stations.

There's a free EE Wifi app for Android and iOS to make it hassle free to get online whenever there's a WiFi hotspot available, or you can simply connect to a BT Openzone hotspot as normal and then enter your EE acount name and password to gain access.

To access WiFi on the underground, you just need to register once at any time using a text message. This sends you the password to use for access next time you're on the Underground. You should only need to enter this once on each device.

Largest mobile usage allowances

EE now offer 32GB and 50GB usage allowance on some 24 month contract deals making their 4G service a viable alternative to a fixed line home broadband package for many users.

There's no separate line rental for mobile broadband so when making like-for-like comparisons with fixed line broadband remember to add the £13.50 to £18 line rental changes to the fixed line figures before comparing with mobile prices.

If you don't use your landline for calls and you get good quality 4G connection from EE, switching to EE mobile broadband could free you from the need to pay for a landline.

Broadband.co.uk