Talktalk, unfortunately

[Broadband011]

Well…..

1) Customer service is that bad it’s actually unreal. I’m not just being ‘English’ about this, but you really can’t understand a word they say. Oh and you’re on hold for 20 minutes before someone picks up and tells you to phone another number.
2) Took us over a month to be connected to broadband
3) Lost count of the number of disruptions to the service.
4) Been with them over 18 months


That’s that out of the way.

Now.

We are looking at moving from them. Been looking about at various providers, discovered virtually none of them use British call centres, oh joy. But anyway to the point, we are looking at sky, already had tv off them for donkeys years and couldn’t hoped for a better service.

I phoned them up today to iron a few details out. And apparently according to a woman on the phone, they’d be unable to transfer our line rental to themselves, and said I had two options. Wait 30 days for them to put a new line in via openreach, I asked if we’d have a new number etc she said yes (what a ridiculous option anyway). Or have our line rental off BT (hopefully theyd be able to switch it from talktalk), it doesn’t actually make much difference price wise having it off bt or sky but we'd be subject to a 12 month contract with them.

So. I guess we’ll see whats what with bt etc, look at the prices etc. That’s my two pence worth anyway

Why cant they just switch our line rental ?
Will we run into this problem with every other provider ?