Bt line speed report?

Hi all,

a month ago I was employed and had a business managed landline into my house. A BT line spped prediction returned consistenly and 8MB connection capability. (Indeed an openreach engineer confrimed that if all the 'stops' were off the line could receive at 10.8MBs. Exchange is 130 metres away.)

I was with this connection cosistently achieving 7.5MB download.

Ladt month I was made redundant and took over ownership of the business line. (no wire changes just a direct transfer.) instantly the predicted line speed is down to 6.5Mbs.

So can anyone, preferably from BT?, explain why. This seems like BT is line throttling so I can never achieve 8MBs whoever I go with. Why should they be allowed to do this?

Does anyone know a phone number in BT I can use to further my complaint? (Dialing the standard numbers doesn't get you very far.)

regards,

bon

[Admin]

It's our experience that BT's residential checker reports almost all ADSL Max lines rated at maximum speed as '6.5Mb or higher'. We run significant amounts of checker look ups when performing consultations and have only seen one 8Mb result recently, and only then when including a phone number. Postcode only searches have all maxed at '6.5Mb or higher', even when we know the particular line achieves maximum sync speed in practice.

It's likely that you're simply experiencing the difference in how the business and residential checkers report ADSL Max speeds over 6.5Mb. You should experience equivalent sync speeds on the line as it did previously when rated as a business line.

Just found this site - could you help please?
I am in my 60's but not technical. All I know is my Broadband with Orange (Freeserve before) did not cause problems.
Now I have used BBC Iplayer in past without any problems. Suddenly in the past few months I have gone to watch something and it is insufficient streaming. Thought maybe busy time and tried again - same problem.
I have been onto Orange and my speed is .256 and they said that is the best I can get.
I did phone a BT number and they said it could be .5 I thought they said and I should go back to Orange, Well that has been a nightmare and have got no-where - done all the Tests and reported it and today got the text from Orange to say my line is fine. So ....where do I go from here?
BT said they tested my line and it is .256 but what i would like to know is how can I find out if my speed has been reduced by someone?
Or - is it more people are having braodband in my village, we are about 3 miles from excahnge, and we are just having to share?
Any thoughts would be appreciated.

I've had a significant reduction in my Orange broadband download speed. I did all the usual things to test and improve my system but was still only getting a max of 128 kbps, so I put my phone number into the BT line checker and it came up with a max line speed of 256kbps, that's right 0.256Mbps for all those grumbling about 2Mbps connections. I'm sure when I did the test in the summer it came out with a max of 1.5Mbps and a download speed check was giving me 1.0Mbps, so I'm getting 0.125 of that now. I'm not a huge downloader so I only noticed when I tried to use BBC iplayer and wasn't able to stream even on the low bandwidth setting. I haven't used the iplayer for a few months, but haven't had this problem before. So what can I do? Changing ISP won't help as it's BT who have reduced the line speed and they won't talk to users directly and Ofcom's as useful as a chocolate teapot.
I'm about 3 miles from a rural exchange without LLU and and there's no 3G coverage, so mobile broadband is not an option. I'd like to know why it's happened and I think BT should reduce the charge to the ISP for such a pathetic service and that should be passed on to the customer.

I see from Samknows broadband that my exchange changed to 21CN in Q4 2009, is that likely to have had an effect?
The service checker comes up with:

BT Land-Line Broadband Service Availability (NOTE: 1000Kbps = 1Mbps)
■YES - Standard ADSL @ up to 2Mbps (BT Wholesale IPStream / Datastream)
Estimated Best Speed (Kbps): 256
LineCode: RAEC


■YES - ADSL MAX @ up to 8Mbps (BT Wholesale IPStream / Datastream MAX)
Estimated Best Speed (Kbps): 250
LineCode: REAEGEC


■NO - ADSL2+ @ up to 24Mbps (BT Wholesale Broadband Connect / 21CN)
Estimated Best Speed (Kbps):
(Estimated speed only shows for supporting exchanges or those with an activation date)


■NO - SDSL @ up to 2Mbps (BT Wholesale IPStream / Datastream Symmetric)
Estimated Best Speed (Kbps): 0


Any suggestions?