Virgin Mobile broadband don't accept prepayment

[arthur2]

The website offers 1GB mobile bb to Virgin Media customers at £5/mo. One applies for it via Virgin Mobile .

Following serious illness and disability, I have minimal income, but my wife is employed. I have a very poor credit rating, and am paying pre-disability debts on a negotiated reduced basis.

We have all three Virgin Media services and pay by DD, as we have done for over ten years. We have never had a DD payment to them fail. I also have a PAYG mobile with Virgin Mobile . When I asked Virgin Mobile to add mobile broadband at £5/month they said the credit score check had failed:

"Unfortunately, we're sorry to say that your application to set up a Direct Debit has been unsuccessful. But there are still 4 other ways to pay.

If you're sick of messing around with vouchers, then you can grab an E-top up card. You can top up in loads more places. Plus, it's quicker too.

Or better still, register your credit card online at virgin.com/mobile and you
can top up straight from your sofa, day or night."

So we decided to pay in advance, and did a top-up of £20 by debit card immediately, to cover the first four months. We could have paid the full year just as easily.

They now say one has to have a Virgin Mobile credit account before they can set up a DD (though we already have a DD with Virgin Media for landline, TV and normal BB), and that they can't set up mobile broadband without a DD:

"Unfortunately, paying for the contract in advance is not an option as the contract can only be added once the credit score has been passed and the Direct Debit has been set up."

I am advised on another site that as they offered to accept prepayment, and I complied, a de facto contract exists! I am waiting to see how they try to wriggle out of it now.

[arthur2]

This problem has been resolved...

After they said I could not have prepaid mobile broadband, I referred the matter to Neil Berkett, CEO, who passed it to one of his staff.

The DD problem was apparently a deficiency of the link-up between Virgin Media and Mobile, and established Virgin Media customers who are reliable payers should be pre-approved for Mobile DD - which in fact I was, but somehow their computer failed to notice - until yesterday. I now have a DD showing as set up on their system.

This same very helpful lady has been dealing with a couple of other cockups within Virgin Media too, and it now just leaves a bit of administrative tidying-up on the Virgin Media side.

Cheers

--
Arthur

[kamagra]

Problem resolved.. good to know hat