Quote:
Originally Posted by being ripped off
The questions that I have are
1) How do I find out my “usage”, so that I don’t over the new limits that they have set out?
2) Is it allowed for one company to have a monopoly on broadband in any area?
3) Is it allowed for a company to “confirm” a connection speed but not deliver it?
4) Are there any legal loopholes that would allow me to use another company?
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Hi There,
I understand completely your gripe with Kingston Communications and Karoo, but here are the "legal" answers to your questions:
1): Get a free download monitor such as Netmeter.
2): Karoo don't have a monopoly in the sense that no other provider is allowed by law to provide services in the Kingston Communications area, any ISP is legally allowed to setup in the area, it is just that so far none have chosen to do so.
3): If you read the small print on the speed confirmation there will be a clause related to the word "could" that will state that this speed can be affected by a number of external factors out of the control of the ISP, such as interference from electrical equipment in your property for example.
4): Until another ISP decides to setup in your area then there are no legal loopholes to exploit as there is physically no other fixed line supplier to take.
You do have an alternative in
mobile broadband, which is available in the Hull area, this is not delivered via the fixed line network, it uses the mobile network instead. Take a look at our
mobile broadband guide for more details.
I hope this helps, the onus really is on another ISP to delve into the Kingston Communications area and provide some competition.