Originally Posted by Unregistered

we have had a problem with our e-mail. The BT call centre staff told us that we had set up a gmail account and that all our emails were being forwarded to the gmail account, We told them that we had not heard of gmail and that either our account had been compromised or that there must be a technical problem, A call centre manager or he says he was told my wife that she should disregard what his collegue had said as it was untrue. all this took a frustrating 6 [six] hours only saving grace calls were free, We also experience the fall off in speed about the same time in the evening. we will be away from BT as soon as possible probably to Virgin as we are with them for tv