I have been with Prodigy Networks on Broadband for about 3 years and am now planning to move to BT.
I have spent the last 3 weeks trying to contact them for a MAC code, but all avenues of contact (phone, e-mail, text have been totally ignored. The numbers for support or customer service on their site are left to ring and not answered.

Is there any way I can retrieve my MAC code from my account details, or have you any suggestions of a way forward to get hold of it.
If I cancel, then I will be charged neartly £40 by prodigy to cancel, and still have to get the broadband connection re-instated.

Please can you help.

Si Wagner