Utility Warehouse Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.

Recent Customer Ratings for Utility Warehouse

  • Satisfaction
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    3 stars
  • Customer Service
    3.7 stars

Based on 1579 customer ratings since 2016-03-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

12 Customer Reviews for Utility Warehouse

Reviewer Location Reviewing Date Ratings
Utility Warehouse Ultra fibre gives me a download speed of 13kbts and upload 0.6kbts. Looking to going elsewhere.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Christchurch Utility Warehouse  
not working very well
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
york Utility Warehouse  
Started off ok with broadband speed and it has been so slow now for a long time and the answer is always going through the same process of switching off this that and the other made no difference and we now have a speed of 0.59 which is ridiculous, never had a problem with Zen and their speed was always good. We live in a town with good speeds! Need to move now.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
leamington spa Utility Warehouse  
Service at the beginning and change over went fine but then the cracks appear.............. Started having issues with broadband and after 2 visits from an engineer they still couldnt fix it so we we considered going onto fibre broadband if it could be agreed that the switchover charge could be removed as they could fix our normal broadband which was more than adequete for our needs/use. Along with this we had a few queries on a bill which we had been overcharged, the staff member we dealt with was extremely rude and unhelpful.

When signed up we were not told you get charged for the cashback card each month nor that there was a charge when you topped up or that there was a minimum amount that you were able to put on.
Along with this we were not aware that although they say no contract or exits fees well there are! £30 for broadband and £25 for each electricity and gas. So watch out.

After cancelling with this company as we agreed to pay all the exit fees to get out, we had received and paid our final bill or what we thought was our final bill. Then they kept coming even being told by numerous staff members that the account was closed and clear so cancel your direct debit. Low and be hold we were getting bills and messages saying your account was overdue etc. So they ended listening to the previous call to confirm we had been told this. Low and behold yes that's fine all paid and clear and closed. 2 weeks later yes you can guess we got another bill. And so it goes on.....

The logic behind the whole 1 bill thing is great and they were a little cheaper but they're useless when there are issues.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hampshire Utility Warehouse  
I moved over from BT for price and have found fibre broadband to be excellent. Have been a customer for almost a year now and I have a busy home with teenage boys on xbox and netflix etc and we never have a problem. Wonderful
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Essex Utility Warehouse  
Connection is rubbish. I cannot even do the speed test because it times out. Waste of money. I am leaving this as soon as possible. Anyone reading this I suggest NEVER join this company. Absolute Scam!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Reading Utility Warehouse  
was on the phone for 3/4 of an hour, using my Mobil,
Just needed them to test how fast my internet was.
chatting and asking questions only to be told they cannot check at the moment as the machine had broken down, could I ring back tomorrow.
Hopefully it. will be up and running then, forget it I`m switching.

  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
SHREWSBURY Utility Warehouse  
Appalling service currently. 0.1 Mb Varias between 0.8Mb at best to nothing! If I lived on the top of a mountain it would be understandable but I am just 4 miles away from a major town in Powys. BT have installed a pole opposite my house with cables already for Fibre-optic broadband but will not connect until July 2017! Broadband is worse now than the old system !
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Llanwern nr Brecon. Powys. Utility Warehouse  
slowest broadband i've ever had.
my mobile phone network is quicker.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Atherton Utility Warehouse  
Good for the first few weeks.Then running 0.15MB instead of getting 20MB.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Utility Warehouse  
I used to be with TalkTalk and that was good. I changed because I thought it was a better deal. I know it's early days, but I expected more from them. I run a desk top and a lap top, the desk top was ok, but the laptop was very slow. Whereas with TalkTalk, it was as fast as the desktop. I may have shot myself in the foot.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
WN7 Utility Warehouse  
Really good, always English call centre. Bit more expensive though + on the outset they said it would be anytime calls - 2 months into the contract they withdrew this offer and said we would have to pay compensation if we left. Cant fault the rest of the package though - just not as cheap as they make out.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Weymouth Utility Warehouse  
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