Utility Warehouse Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.

Recent Customer Ratings for Utility Warehouse

  • Satisfaction
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    3 stars
  • Customer Service
    3.7 stars

Based on 1556 customer ratings since 2016-04-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

36 Customer Reviews for Utility Warehouse

Reviewer Location Reviewing Date Ratings
Excellent value for money on the package we have. Customer service are always friendly, helpful and efficient. Have had very few problems, and they have been sorted promptly. Intend to stay with them for many years to come!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Barnsley Utility Warehouse  
Acceptable level of connectivity for my particular usage.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Lincoln Utility Warehouse  
It doesn't help if broadband is lost at the weekend that customer service is closed. Broadband does not always fail during business hours. Not impressed.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Woking Utility Warehouse  
Well pleased with your service you provide on all subjects
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Kettering Northants Utility Warehouse  
Is excellent: just works, no matter how many of us are using internet in the house. perfect for a family home
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Blackpool Utility Warehouse  
Very happy so glad I changed over
  • Satisfaction
    5 stars
Warrington Utility Warehouse  
A great broadband service at a great price.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Southminster Essex Utility Warehouse  
Speed more than sufficient for my limited needs. Reliable without any significant loss of speed at peak times. Costs are satisfactory. Small problem with spam soon rectified by changing filter settings. Been with them for many years.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Hastings Utility Warehouse  
Having recently upgraded to ultra super-fast broadband I can Definitely recommend it, It is almost instant on my Apple Air.
Download speed has almost trebled.
Selby Utility Warehouse  
On the whole Utility Warehouse are excellent. Very helpful staff. The routers for broadband aren't very reliable. We're on our third in 3 years but on the whole i think the service is outstanding.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    3 stars
Hazel Grove Utility Warehouse  
broad band speed is useless keeps dropping off at night when busy.
its all due to the distance the optic fibre is away .
countless engineers have tried to improve the speed to no avail.
Bt need to get the all the lines updated we are paying for rubbish phonelines etc.
  • Satisfaction
    3 stars
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
clenchwarton, kings lynn,norfolk Utility Warehouse  
no complaints, get what I want whenever, very pleased
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Southampton Utility Warehouse  
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
Sorry about incorrect email!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Leicester Utility Warehouse  
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Leicester Utility Warehouse  
Mostly very happy with UW. Our Broadband speed is diabolical, but so is everyone's around here, reliability is not so hot either. Website is a bit annoying, very often have to put my password in several times before getting through. I dont compare prices, but depend on UW to keep them as low as possible, and I think they do. I get all my utilities from them and am very happy at the present time.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    2 stars
  • Customer Service
    3 stars
North Essex Utility Warehouse  
I don't know why but twice a year the phone line gets noisy and the broadband becomes painfully slow. Sometime they send technicians from BT to fix this other times they can fix it from the street distribution boxes.
Overall the broadband connections is very slow anyway with download speed of about 8Mbps and upload speed of about 0.5Mbps. Last time I checked we were in 2017... not 2005.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Utility Warehouse  
My broadband experience has been shocking.ive had to chase up utility warehouse over the past 6 weeks to get the line installed. I had to chase up the router several times.staff were rude and unhelpful. The broadband is really slow.i wouldn't recommend to family or friends.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Gloucester Utility Warehouse  
Broadband speed is very good & the other services I use are excellent. I have a Double Gold tariff which saves me money and I have always had great service when I need help or advice.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
The Wirral Utility Warehouse  
Impressive service. Haven't felt the need to go to Fibre broadband yet - the speed they have is fine for my usage (family of 4, daily usage, occasional streaming and gaming).
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Enfield Utility Warehouse  
Very good service. Speeds fine to work from home. Any problems sorted quickly and efficiently.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Worthing Utility Warehouse  
My service is poor and my mobile reception is terrible.
I could not even finish my call to customer service as the man on phone just took some notes. Told him am getting my phone missed calls two days later!!!
Am always missing mobile calls as it hardly ever connects and when it does connect it ends before I have finished talking.....
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Sherborne , Dorset Utility Warehouse  
Often have to re-set the router as the red light appears on the Internet connection.Recently had a problem with the phone and broadband. It was dealt with promptly when I notified Utility Warehouse. No complaints with their service and attention. Good company to be with.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
Lymington Utility Warehouse  
Brlliant Company been with them for many years they are excellent with Gas Electricity Broad Band and Free Land Line





  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Winslow Bucks Utility Warehouse  
Useless customer service. Painfully slow to get anything sorted out. Seems it's still the 1970's with this company. Avoid!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kent Utility Warehouse  
Utility Warehouse Ultra fibre gives me a download speed of 13kbts and upload 0.6kbts. Looking to going elsewhere.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Christchurch Utility Warehouse  
not working very well
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
york Utility Warehouse  
Started off ok with broadband speed and it has been so slow now for a long time and the answer is always going through the same process of switching off this that and the other made no difference and we now have a speed of 0.59 which is ridiculous, never had a problem with Zen and their speed was always good. We live in a town with good speeds! Need to move now.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
leamington spa Utility Warehouse  
Service at the beginning and change over went fine but then the cracks appear.............. Started having issues with broadband and after 2 visits from an engineer they still couldnt fix it so we we considered going onto fibre broadband if it could be agreed that the switchover charge could be removed as they could fix our normal broadband which was more than adequete for our needs/use. Along with this we had a few queries on a bill which we had been overcharged, the staff member we dealt with was extremely rude and unhelpful.

When signed up we were not told you get charged for the cashback card each month nor that there was a charge when you topped up or that there was a minimum amount that you were able to put on.
Along with this we were not aware that although they say no contract or exits fees well there are! £30 for broadband and £25 for each electricity and gas. So watch out.

After cancelling with this company as we agreed to pay all the exit fees to get out, we had received and paid our final bill or what we thought was our final bill. Then they kept coming even being told by numerous staff members that the account was closed and clear so cancel your direct debit. Low and be hold we were getting bills and messages saying your account was overdue etc. So they ended listening to the previous call to confirm we had been told this. Low and behold yes that's fine all paid and clear and closed. 2 weeks later yes you can guess we got another bill. And so it goes on.....

The logic behind the whole 1 bill thing is great and they were a little cheaper but they're useless when there are issues.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hampshire Utility Warehouse  
I moved over from BT for price and have found fibre broadband to be excellent. Have been a customer for almost a year now and I have a busy home with teenage boys on xbox and netflix etc and we never have a problem. Wonderful
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Essex Utility Warehouse  
Connection is rubbish. I cannot even do the speed test because it times out. Waste of money. I am leaving this as soon as possible. Anyone reading this I suggest NEVER join this company. Absolute Scam!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Reading Utility Warehouse  
was on the phone for 3/4 of an hour, using my Mobil,
Just needed them to test how fast my internet was.
chatting and asking questions only to be told they cannot check at the moment as the machine had broken down, could I ring back tomorrow.
Hopefully it. will be up and running then, forget it I`m switching.

  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
SHREWSBURY Utility Warehouse  
Appalling service currently. 0.1 Mb Varias between 0.8Mb at best to nothing! If I lived on the top of a mountain it would be understandable but I am just 4 miles away from a major town in Powys. BT have installed a pole opposite my house with cables already for Fibre-optic broadband but will not connect until July 2017! Broadband is worse now than the old system !
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Llanwern nr Brecon. Powys. Utility Warehouse  
slowest broadband i've ever had.
my mobile phone network is quicker.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Atherton Utility Warehouse  
Good for the first few weeks.Then running 0.15MB instead of getting 20MB.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Utility Warehouse  
I used to be with TalkTalk and that was good. I changed because I thought it was a better deal. I know it's early days, but I expected more from them. I run a desk top and a lap top, the desk top was ok, but the laptop was very slow. Whereas with TalkTalk, it was as fast as the desktop. I may have shot myself in the foot.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
WN7 Utility Warehouse  
Really good, always English call centre. Bit more expensive though + on the outset they said it would be anytime calls - 2 months into the contract they withdrew this offer and said we would have to pay compensation if we left. Cant fault the rest of the package though - just not as cheap as they make out.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Weymouth Utility Warehouse  
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