Utility Warehouse Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.

Recent Customer Ratings for Utility Warehouse

  • Satisfaction
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    3 stars
  • Customer Service
    3.7 stars

Based on 1548 customer ratings since 2016-06-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

50 Customer Reviews for Utility Warehouse

  • Showing page 1 of 2, skip to page 1
  • 2
Reviewer Location Reviewing Date Ratings
Very disappointed with broadband speed and reliability.
  • Satisfaction
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Christchurch Dorset Utility Warehouse  
Very poor customer satisfaction regarding broadband speed and making OpenReachBT step up their rollout of Fibre to premises.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Jones Utility Warehouse  
We did not realise that one of our e mail addresses was not portable, and have had to pay the previous provider to keep the address, after e mails stopped arrive. Advance notice of this as an issue would have been helpful, as its taken a while to sort.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Stroud Utility Warehouse  
Broadband speed here is just rubbish, but this is due to my location. Your support team and the expertise of the local Tech. services have provided us with the best we can hope for at present. So thank you.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    3 stars
Clawton Utility Warehouse  
Broadband speed slower than neighbours. Have had one or two breakdowns in broadband but very satisfied with customer service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Wrexham Utility Warehouse  
My broadband still goes off every so often just as it did with BT. Very annoying.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    2 stars
Milton Keynes Utility Warehouse  
I have been a customer of Utility Warehouse since 2013. Since that time I have been genuinely delighted with their customer service, and offers. As I live in a very rural area, my Broadband service is very slow and nothing any Broadband service can alter that until new lines are installed. I'm told that there is no plans for that in the near future however. I have been offered help from Utility Warehouse as I am a pensioner with costs and meter readings etc. Now I have received a smart meter so no more readings are required. I have had all my light bulbs changed for LED bulbs free and the offer of a 'new' for 'old' bulbs' if or when a bulb goes. Recently I did have a problem with my broadband but I phoned customer service who solved the problem immediately and the agent told me how to do this myself if it ever happened again. I can honestly say that I am delighted with all sections of their service. The bills are so easy to read, the costs are low due to me being a 'GOLD' customer (I have phones, gas, electricity etc from the same firm) and everything I spend at certain shops gives a discount which is taken off my bill. However, there is one minor downside (which I have found with EVERY energy company I have ever been with) - when I phone Customer Services, the wait can be far too long. The phone call is free but my time is precious. Other than that, I have found this is the best Energy company I have ever experienced for prompt, efficient service, There has never been any cause for the smallest of complaint. (I hope I don't have to eat my words if the prices escalate!)
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    5 stars
Warwickshire Utility Warehouse  
New here, still evaluating but all seems good.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Epsom Utility Warehouse  
Broadband ok. Other services not so good as prices keep creeping up, small, but they add up to unacceptable levels.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Northampton Utility Warehouse  
Recent problem at the exchange dealt with speedily and super efficiently. Good follow up.

I would recommend this wholeheartedly.

Such a relief to avoid BT
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Kirkcudbright SW Scotland Utility Warehouse  
Don't seem to have any problems
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Derbyshire Utility Warehouse  
Very good customer service. Competitive gas and electric costs. Don't feel we could get better service with any other service provider.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Whittington Utility Warehouse  
Utility Warehouse customer service is up there with the best how ever the broadband connection keeps cutting off, the router is in my kitchen and sometimes I struggle watching Netflix etc. in the living room. I have the standard broadband and would have to pay £5 more a month to upgrade which I am resentful to do as I am already paying £5 more than I was with sky which worked ok.
  • Satisfaction
    3 stars
  • Speed
    5 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Accrington Utility Warehouse  
Internet kept cutting out almost immediately after transfering from bt
After 5 visits from bt engineers who each could not locate the problem i decided to cancel service.. the staff at UW all blamed bt and after each visit said problem was fixed..they are possibly the worst company i have ever dealt with..DONT GO WITH UTILITY WAREHOUSE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
rhyl Utility Warehouse  
Excellent value for money on the package we have. Customer service are always friendly, helpful and efficient. Have had very few problems, and they have been sorted promptly. Intend to stay with them for many years to come!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Barnsley Utility Warehouse  
Acceptable level of connectivity for my particular usage.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Lincoln Utility Warehouse  
It doesn't help if broadband is lost at the weekend that customer service is closed. Broadband does not always fail during business hours. Not impressed.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Woking Utility Warehouse  
Well pleased with your service you provide on all subjects
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Kettering Northants Utility Warehouse  
Is excellent: just works, no matter how many of us are using internet in the house. perfect for a family home
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Blackpool Utility Warehouse  
Very happy so glad I changed over
  • Satisfaction
    5 stars
Warrington Utility Warehouse  
A great broadband service at a great price.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Southminster Essex Utility Warehouse  
Speed more than sufficient for my limited needs. Reliable without any significant loss of speed at peak times. Costs are satisfactory. Small problem with spam soon rectified by changing filter settings. Been with them for many years.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Hastings Utility Warehouse  
Having recently upgraded to ultra super-fast broadband I can Definitely recommend it, It is almost instant on my Apple Air.
Download speed has almost trebled.
Selby Utility Warehouse  
On the whole Utility Warehouse are excellent. Very helpful staff. The routers for broadband aren't very reliable. We're on our third in 3 years but on the whole i think the service is outstanding.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    3 stars
Hazel Grove Utility Warehouse  
broad band speed is useless keeps dropping off at night when busy.
its all due to the distance the optic fibre is away .
countless engineers have tried to improve the speed to no avail.
Bt need to get the all the lines updated we are paying for rubbish phonelines etc.
  • Satisfaction
    3 stars
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
clenchwarton, kings lynn,norfolk Utility Warehouse  
no complaints, get what I want whenever, very pleased
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Southampton Utility Warehouse  
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
Sorry about incorrect email!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Leicester Utility Warehouse  
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Leicester Utility Warehouse  
Mostly very happy with UW. Our Broadband speed is diabolical, but so is everyone's around here, reliability is not so hot either. Website is a bit annoying, very often have to put my password in several times before getting through. I dont compare prices, but depend on UW to keep them as low as possible, and I think they do. I get all my utilities from them and am very happy at the present time.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    2 stars
  • Customer Service
    3 stars
North Essex Utility Warehouse  
I don't know why but twice a year the phone line gets noisy and the broadband becomes painfully slow. Sometime they send technicians from BT to fix this other times they can fix it from the street distribution boxes.
Overall the broadband connections is very slow anyway with download speed of about 8Mbps and upload speed of about 0.5Mbps. Last time I checked we were in 2017... not 2005.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Utility Warehouse  
My broadband experience has been shocking.ive had to chase up utility warehouse over the past 6 weeks to get the line installed. I had to chase up the router several times.staff were rude and unhelpful. The broadband is really slow.i wouldn't recommend to family or friends.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Gloucester Utility Warehouse  
Broadband speed is very good & the other services I use are excellent. I have a Double Gold tariff which saves me money and I have always had great service when I need help or advice.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
The Wirral Utility Warehouse  
Impressive service. Haven't felt the need to go to Fibre broadband yet - the speed they have is fine for my usage (family of 4, daily usage, occasional streaming and gaming).
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Enfield Utility Warehouse  
Very good service. Speeds fine to work from home. Any problems sorted quickly and efficiently.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Worthing Utility Warehouse  
My service is poor and my mobile reception is terrible.
I could not even finish my call to customer service as the man on phone just took some notes. Told him am getting my phone missed calls two days later!!!
Am always missing mobile calls as it hardly ever connects and when it does connect it ends before I have finished talking.....
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Sherborne , Dorset Utility Warehouse  
Often have to re-set the router as the red light appears on the Internet connection.Recently had a problem with the phone and broadband. It was dealt with promptly when I notified Utility Warehouse. No complaints with their service and attention. Good company to be with.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
Lymington Utility Warehouse  
Brlliant Company been with them for many years they are excellent with Gas Electricity Broad Band and Free Land Line





  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Winslow Bucks Utility Warehouse  
Useless customer service. Painfully slow to get anything sorted out. Seems it's still the 1970's with this company. Avoid!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kent Utility Warehouse  
Utility Warehouse Ultra fibre gives me a download speed of 13kbts and upload 0.6kbts. Looking to going elsewhere.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Christchurch Utility Warehouse  
not working very well
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
york Utility Warehouse  

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