TenTel

Competitively priced broadband packages with shorter contracts and a range of optional call bundles

  • 6 month contracts on standard broadband
  • Fibre broadband up to 76Mb on 18 month contracts
  • Unlimited usage allowances available
  • No contract options available on standard broadband
  • UK-based customer support

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TenTel Hello Broadband 5
£18.99 per month
6 month contract

No upfront cost

  • Roku TV from £24.99! Choose from 3 different devices to watch streaming services on TV
  • 5GB monthly usage
  • No contract option available
  • Only pay for the calls you use
  • Free connection
  • 6 month contract

Buy now

TenTel Hello Broadband Unlimited
£22.49 for 6 months
£28.99 thereafter

No upfront cost

  • Roku TV from £24.99! Choose from 3 different devices to watch streaming services on TV
  • Truly unlimited usage
  • No contract option available
  • Only pay for the calls you use
  • Free connection
  • 6 month contract

Buy now

TenTel Hello Fibre 100
£32.99 per month
18 month contract

£49.00 upfront cost

  • Roku TV from £24.99! Choose from 3 different devices to watch streaming services on TV!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • 100GB monthly usage
  • Only pay for the calls you use
  • 18 month contract

Buy now

Reasons to choose TenTel

  • Extremely affordable - superfast broadband up to 17Mb available from as little as £2.99 per month
  • Short contracts - six month contracts as standard on phoneline broadband packages with no connection fee
  • No-contract option - for just £35 setup fee, get phoneline broadband without a contract
  • Fibre packages available - TenTel offers unlimited fibre broadband with speeds up to 76Mb
  • Truly unlimited options - TenTel's packages without usage caps are truly unlimited with no traffic management
  • Available in rural areas - TenTel is able to provide the same service, at the same price, in rural locations where most cheap providers don't operate

Possible downsides

  • Low usage caps - the cheapest deals have usage caps as low as 5GB per month
  • No frills - the service includes a wireless router but no other extras. You may need to add your own security software, for example
  • Weaker wireless technology - an 802.11n router is provided, but it only supports 2.4GHz frequencies
  • Long contracts on fibre - the fibre broadband offerings from TenTel come with 18 month contracts
  • An unknown quantity - TenTel is a relative newcomer to the market, so long term performance is not fully known

Features at a glance

  • up to 17Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas

  • 6 month contracts on standard broadband, or pay £35 connection fee for no contract, just give 30 days notice to cancel at any time, 18 month contracts on fibre

  • Range of allowances from 5GB to Unlimited

  • Free connection for standard broadband, £35 for no contract, £49 for fibre

  • UK-based telephone support, available Monday to Friday between 9am and 8pm, Saturdays between 9am and 5pm

  • Free N-rated wireless routers with all deals

  • Line rental required on all deals, basic call package with no inclusive calls included, more plans available from £2.50

2.6 stars
  satisfaction rating based on 213 customer ratings since 2016-03-27. See more TenTel customer ratings and reviews.

Details last checked on 2017-03-24

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TenTel Hello Broadband 5 More Info

No contract option available + free connection
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
5GB 6
months
£228 £18.99

Go to site
TenTel Hello Broadband Unlimited (12 Month Contract) More Info

Special offer: 12 months reduced price + free connection!
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£228 £19.00
£27.00 after 12 months

Go to site
TenTel Hello Broadband 40 More Info

No contract option available + free connection
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
40GB 6
months
£255 £19.49
£22.99 after 6 months

Go to site
TenTel Hello Broadband Unlimited More Info

No contract option available + free connection
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
6
months
£309 £22.49
£28.99 after 6 months

Go to site
TenTel Hello Fibre 100 More Info

Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
100GB 18
months
£445 £32.99

£49.00 upfront cost

Go to site
TenTel Hello Fibre Unlimited More Info

Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£541 £40.99

£49.00 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-03-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TenTel.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    3 stars

Based on 213 customer ratings since 2016-03-27

Show all time ratings

Add your own review of TenTel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
On my broadband reliability I wish I didn't even have to click one star. The customer service either don't read the notes that are put on the system from the last person you spoke to or they have shocking communication skills! I had a promise to pay date and on that day I had about 5/6 calls from tentel that day. I paid my bill and haven't been able to use my internet since. I'm so angry that I've paid for something I can't even use!!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
TenTel  
Everything worked well with Tentel, I've never had a problem with their service. Would not hesitate to recommend them.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Edinburgh TenTel  
Not good at all. I would not recommend the broadband service. It is extremely slow and very frustrating trying to get it started up everytime. If I had a choice I would not select this service at all. I will have to look at others now.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London TenTel  
Always nice customer service. Good that you don't have to sign up for 12 months.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Swansea TenTel  
If only i could give half star to all of the above
I have had so do many problems with setting up my internet, phone line and broadband
I signed up in October 15th for a 6 month deal 17mbps promised speed if only that was true
They stated that my connection would start on the 25th October if only that was true
After weeks and weeks of speaking to management i finally received my internet 2 months later Christmas Eve i finally had it all set up then 3 days later what happens internet breaks they say it's probably a problem with the phone line that they fitted , the soonest they could send out an engineer was 3 weeks later, i was furious 3 months later i have had my phone line fixed 4 times with an average monthly cost for 4g has been around 35 on top of my Tentel fixed price of 5.99 per month ( but ofcourse that's not what they charge md, they charge me 30 a month and expect me to pay it then threaten me to cut if my service if not payed within a week
May not seem a lot for most people but i am a terminally ill man who is retired due to sickness i barely recurve 10 to myself after carers bills and what noy, the treatment they give you is unacceptable and they do not make you aware of this cost until the money doesn't come out if your account.
Believe me i promise you it will be the worst decision you ever make in your entire life
You will only get 0.5mbps upload speed (7mbps promised) and 4mbps download speed (17mbps promised)
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wolverton TenTel  
Finally said goodbye to Tentel today after what has been a horrendous half-year contract. Speeds never went above 1Mb and I got tired of the random additional charges in my bill from very early on. Never once got billed for the correct pre-agreed monthly amount.

If you are looking at these jokers because they provide short-term contracts, stop now and go and get a 4G Mifi router with a sim-only rolling 30 day contract. It's simpler, cheaper and about 100 times faster. No brainer.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
TenTel  
Super fast and easy to set up. Very friendly and helpful staff.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Moffat TenTel  
BAD SERVICE!!!!!!!!!!
We are waiting for 3 weeks now to have internet at home, the customer service is not able to give any information, no help at all
I dont know how much longer we have to wait (we already paid in advance)
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh TenTel  
Professional quick installation. Very good and friendly service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Hamburg TenTel  
Please take my advice and avoid at all costs. Pay that little bit extra for a reliable and true to sold speed. We're paying for 17 and getting a maximum (on the rare occasion) of 2, but unfortunately most of the time we get around 0.5. Eventhough im paying for broadband and wireless. I'm using my phones 4g as it is faster and more reliable.
Customer services is full of con artists and the whole aim of the company is to trap you into a contract and not provide anywhere need the speed you pay for. After receiving the awful broadband for 3 days after waiting for over a week for the router and even longer for the connection to go live. When asking for help and then to cancel we were told the maximum they could give us was 2mb, even though ypto 17 was gaurenteed. Then after wanting to cancel as we considered that we were still in the cooling off period. They said we were out of the cooling off window and were unwilling to help.

Just avoid at all costs. Absolutely awful serivice, speed and experience
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kent TenTel  

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TenTel Buyers Guide

Can I get TenTel broadband?

TenTel's phoneline broadband services are available at all UK telephone exchanges (excluding those in Hull) and don't vary in price depending on where you live.

Instead of installing their own equipment in telephone exchanges, many smaller broadband providers resell the networks of a larger providers, this can mean that their products are only available where those providers have installed their equipment, or that they're more expensive outside of those areas. TenTel uses a combination of both of TalkTalk's low cost network and the larger BT network.

Savings of the cheaper network are spread out so that all customers enjoy the same low prices regardless of where they live. This gives the company wider coverage across the UK, and enables it to provide the same standard broadband features in rural and remote areas as it does in urban areas, at the same price.

TenTel's fibre-optic service, is less widespread, currently only available on streets where both the telephone exchange and the Openreach telecoms street cabinet have been activated to support fibre to the cabinet br. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

What packages are available?

TenTel offer a range of packages across a range of speeds and prices:

  • TenTel Hello Broadband 5 - ultra low-cost standard broadband with speeds of up to 17Mb and a 5GB usage cap
  • TenTel Hello Broadband 40 - a mid-range offering with 40GB usage cap
  • TenTel Hello Broadband Unlimited - truly unlimited standard broadband up to 17Mb
  • TenTel Hello Fibre 100 - up to 38Mb speed fibre broadband with a 100GB data allowance
  • TenTel Hello Fibre Unlimited - the premium offering, with speeds of up to 76Mb and truly unlimited usage

TenTel's three standard phoneline broadband offerings all provide speeds of up to 17Mb. Various factors affect the speed, including the time of day and your distance from the nearest telephone exchange.

The standard broadband packages are sold with short six month contracts as standard, or you can get them without a contract by paying a £35 connection fee, just give 30 days notice when you want to leave. Unlike some other providers' no contract options, this doesn't increase the monthly price.

The fibre optic broadband offerings are only available on 18 month contracts. The cheapest fibre option is half the speed and has a 100GB limit.

For all limited packages, excess data usage is charged at a rate of £1.50 per GB. TenTel line rental is also required at £15.99 per month. This pays for your phone line, with no inclusive calls. Low cost call bundles are available during the current half price call plan offer, starting from £2.50 per month. Unusually, these are based on the number of free minutes to UK landlines rather than a time of day such as evenings or weekends. £6 per month currently gets you 200 landline minutes while £7.50 gives you unlimited minutes.

Which package should I choose?

With low cost and short contract packages, TenTel is best seen as a no-frills provider of particular interest for light users and those who need a great deal of flexibility.

While most service providers compete on speed and extra features, which can often leave you with a more powerful service than you need, or tied in to a longer contract than you wanted, TenTel’s focus is on the absolute basics with minimum commitment.

If your internet use is limited to things like email, browsing, shopping and banking, then the entry level package with its ultra low usage allowance of just 5GB may be sufficient. If you use streaming services like YouTube, BBC iPlayer or Netflix then you will need the mid or top tier standard broadband offerings. The speeds of up to 17Mb is the same in each case.

If you need a short contract, perhaps due to only being in the country or in solo accommodation for part of the year, the option of cheap 6 month or 30 day broadband contracts can be very attractive, especially when other providers may charge considerably more for short contract broadband.

The fibre offerings from TenTel are not as aggressive in either contract length or price, but are comparable to the rest of the industry. If short contracts are important, you may be able to find shorter contract fibre broadband by shopping around elsewhere.

Points to consider before you choose

  • Do you want to avoid being tied in to a long-term deal?
  • Do you download a lot of music, use streaming services or backup files using cloud storage services?
  • How many people will be using the internet connection? The more there are, the larger usage allowance you’ll likely need.
  • Is low price your main priority?

Compare all TenTel broadband packages

What do I get when I sign-up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras.

  • Free wireless router - TenTel provides all customers with a free wireless router. On standard broadband packages this is a Technicolor TG582n, and for fibre packages it is a Technicolor TG589vn v3. Both are N-rated routers, however they are limited to 2.4GHz networking. This has the speed benefits of N-rated networking but may have a shorter range be more susceptible to interference.
  • Free connection (standard broadband only) - Connection is free on the standard broadband deals with six-month contract.
  • Free UK-based tech support - TenTel offers free customer service between 9am and 8pm weekdays, and 9am to 5pm on Saturdays.

What are the benefits of TenTel?

What are the main reasons why you should consider buying a package from TenTel?

  • Unrivalled flexibility - With unusually short contracts on its standard broadband packages - or the ability to have no contract at all by paying a £35 connection fee - TenTel offers almost unrivalled levels of flexibility. It’s ideal if you’re wary of making a long-term commitment or know you'll only need broadband for a few months.
  • Ultra low cost - The standard phoneline broadband packages offer fast speeds at very low prices, starting at just £2.99 per month. Do be sure to take note of the low usage allowances, though.
  • Good speeds - TenTel offers standard broadband at up to 17Mb, and fibre at a maximum up to speed of 38Mb or 76Mb. All of these speeds are in line with the rest of the industry. The unlimited packages are truly unlimited, with no restrictions on use and no traffic management.
  • Available in rural areas - Unlike many providers that charge more in rural and remote areas or have no service at all outside of low cost areas, broadband from TenTel is available in both rural and urban areas at the same price.
  • Flexibile call plans - Unusually, TenTel's call plans are based on the number of inclusive UK landline minutes you buy, not calling at particular times of day. If you make calls at different times of day, but not in enough volume to justify an anytime calling package, TenTel could work out as good value.
  • Static IP addresses available - if you need a static IP for working from home, then you can request one for £1.50 a month.

What are the drawbacks of TenTel?

Nothing’s perfect. What potential downsides to TenTel should you be aware before you sign up?

  • An unknown quantity - We’d normally recommend checking reviews and customer feedback on a broadband provider. At the time of writing there's limited information available the company and too few ratings to draw any conclusions.
  • Potential slowdowns - Some low cost providers don’t invest enough in network capacity, which can cause slowdowns during peak usage periods. We don’t yet know if TenTel will be affected in this way — leave us a review if you have already tried the service.
  • Long fibre contracts - The fibre broadband offerings from TenTel are only available on 18 month contracts. Many competitors offer fibre on 12 month contracts.
  • Expensive fibre activation charges - Fibre activation costs £49, compared to free connection on standard phoneline broadband.
  • Few extras - The absence of any extras beyond a wireless router highlights TenTel’s position as a no-frills provider.
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