TenTel

Competitively priced broadband packages with shorter contracts and a range of optional call bundles

  • 6 month contracts on standard broadband
  • Fibre broadband up to 76Mb on 18 month contracts
  • Unlimited usage allowances available
  • No contract options available on standard broadband
  • UK-based customer support

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TenTel Hello Broadband 5
£18.99 per month
6 month contract

No upfront cost

  • Roku TV from £24.99! Choose from 3 different devices to watch streaming services on TV
  • 5GB monthly usage
  • No contract option available
  • Only pay for the calls you use
  • Free connection
  • 6 month contract

Buy now

TenTel Hello Broadband Unlimited
£22.49 for 6 months
£28.99 thereafter

No upfront cost

  • Roku TV from £24.99! Choose from 3 different devices to watch streaming services on TV
  • Truly unlimited usage
  • No contract option available
  • Only pay for the calls you use
  • Free connection
  • 6 month contract

Buy now

TenTel Hello Fibre 100
£32.99 per month
18 month contract

£49.00 upfront cost

  • Roku TV from £24.99! Choose from 3 different devices to watch streaming services on TV!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • 100GB monthly usage
  • Only pay for the calls you use
  • 18 month contract

Buy now

Reasons to choose TenTel

  • Extremely affordable - superfast broadband up to 17Mb available from as little as £2.99 per month
  • Short contracts - six month contracts as standard on phoneline broadband packages with no connection fee
  • No-contract option - for just £35 setup fee, get phoneline broadband without a contract
  • Fibre packages available - TenTel offers unlimited fibre broadband with speeds up to 76Mb
  • Truly unlimited options - TenTel's packages without usage caps are truly unlimited with no traffic management
  • Available in rural areas - TenTel is able to provide the same service, at the same price, in rural locations where most cheap providers don't operate

Possible downsides

  • Low usage caps - the cheapest deals have usage caps as low as 5GB per month
  • No frills - the service includes a wireless router but no other extras. You may need to add your own security software, for example
  • Weaker wireless technology - an 802.11n router is provided, but it only supports 2.4GHz frequencies
  • Long contracts on fibre - the fibre broadband offerings from TenTel come with 18 month contracts
  • An unknown quantity - TenTel is a relative newcomer to the market, so long term performance is not fully known

Features at a glance

  • up to 17Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas

  • 6 month contracts on standard broadband, or pay £35 connection fee for no contract, just give 30 days notice to cancel at any time, 18 month contracts on fibre

  • Range of allowances from 5GB to Unlimited

  • Free connection for standard broadband, £35 for no contract, £49 for fibre

  • UK-based telephone support, available Monday to Friday between 9am and 8pm, Saturdays between 9am and 5pm

  • Free N-rated wireless routers with all deals

  • Line rental required on all deals, basic call package with no inclusive calls included, more plans available from £2.50

2.7 stars
  satisfaction rating based on 208 customer ratings since 2016-02-25. See more TenTel customer ratings and reviews.

Details last checked on 2017-02-24

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TenTel Hello Broadband 5 More Info

No contract option available + free connection
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
5GB 6
months
£228 £18.99

Go to site
TenTel Hello Broadband Unlimited (18 Month Contract) More Info

Special offer: 6 months reduced price + free connection
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
18
months
£234 £16.00
£22.99 after 6 months

Go to site
TenTel Hello Broadband 40 More Info

No contract option available + free connection
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
40GB 6
months
£255 £19.49
£22.99 after 6 months

Go to site
TenTel Hello Broadband Unlimited More Info

No contract option available + free connection
Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
6
months
£309 £22.49
£28.99 after 6 months

Go to site
TenTel Hello Fibre 100 More Info

Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
100GB 18
months
£445 £32.99

£49.00 upfront cost

Go to site
TenTel Hello Fibre Unlimited More Info

Watch streaming services on your TV with an optional Roku device from £24.99!
Add a call plan to your package from only £2.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£541 £40.99

£49.00 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-02-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TenTel.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    3 stars

Based on 208 customer ratings since 2016-02-25

Show all time ratings

Add your own review of TenTel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Awful experience so far .went live a week ago and still waiting as seems to be some sort of a fault after going through the same procedure on the phone for a few days and got no further, now waiting an outcome as they only raised a fault 24 hours ago!!! How I wish I'd of come on here and checked out the reviews first.all the waiting game not great when a member of family depends on this as they're housebound .Not impressed
  • Satisfaction
    1 star
  • Speed
    2 stars
TenTel  
Horrible customer service. Not trained correctly. Don't know what they are talking about. Promise me a refund for all the days the service was not active, LIES! No internet almost every month for a week always happening on weekends. They are defenitly taking advantage of people in need of a short contract, STAY AWAY like the pleg you will be better off going with SKY where you only pay for line rentals.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London TenTel  
I would like to give a shout out to Gavin on the sales team at Tentel for his excellent customer service yesterday! After shopping around and speaking with other brands like Talk Talk and Sky I decided to go with Tentel as Gavin's gift of the gab was brilliant! I didn't feel pressured into going with Tentel. He gave me the deals; short, sweet, kept it simple and gave me all the information needed. He even let me go away and think about it for a minute without jumping down my throat and giving me 15 missed calls. I didn't feel rushed and had a good, easy conversation. Definitely 10/10 for his enthusiasm at 7.30pm from start to finish on the call.

My broadband hasn't yet came as I only bought yesterday but I am looking forward to seeing how it goes. He done a line check and said what my speed was good and how many devices could possibly link up to it. For £19 one year, unlimited broadband including line rental I can't complain! Fingers crossed - Let's hope the service is as good as the initial conversation with the sales rep as that went a long way!
  • Satisfaction
    5 stars
  • Speed
    5 stars
Liverpool TenTel  
Tentel, you need ten telephone calls to resolve one simple issue. STAY CLEAR, CON MEN AT WORK.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Livingston TenTel  
Customer service team are a joke. Some adolf type called Gina had taken a dreadfull time to resolve a simple billing error that was fixed by speaking to a more senior membr of staff. Just a sham team behind the phones that seem to have the hold button superglued to their finger throughout the call. A bit customer rapport wouldnt go amiss with this lot. Train your staff as they seem to have pulled baboons off the street.
London TenTel  
Issues with tentel and openreach. Very bad comunication between both of them and still no broadband. One guy helped from customer srevice but was unable to sort the problems or come up with a resolution. Going back to sky now.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow TenTel  
Overall a good service. I did have a problem with broadband dropping out but when I rang about this, rather than try to fob me off like so many other firms, they immediately changed the router settings remotely and the problem never recurred.
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Aberdeenshire TenTel  
very good experience, I had to ask IT colleague to support installation but besides this I had no issues at all.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
London TenTel  
My experience of TenTel has been excellent. Their customer care and service has been exemplary and I would highly recommend them to anyone.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Durham TenTel  
Whatever you do in life DO NOT USE THIS COMPANY.They are call centre cowboys a complete sham of a company.So many hidden charges,a non existent signal,not One engineer visit in Six months!This company has cost me time and money for an appalling service.Never ever ever consider using them.And i thought BT were poor,Tentel are verging on criminal.Never use them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
UK TenTel  

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TenTel Buyers Guide

Can I get TenTel broadband?

TenTel's phoneline broadband services are available at all UK telephone exchanges (excluding those in Hull) and don't vary in price depending on where you live.

Instead of installing their own equipment in telephone exchanges, many smaller broadband providers resell the networks of a larger providers, this can mean that their products are only available where those providers have installed their equipment, or that they're more expensive outside of those areas. TenTel uses a combination of both of TalkTalk's low cost network and the larger BT network.

Savings of the cheaper network are spread out so that all customers enjoy the same low prices regardless of where they live. This gives the company wider coverage across the UK, and enables it to provide the same standard broadband features in rural and remote areas as it does in urban areas, at the same price.

TenTel's fibre-optic service, is less widespread, currently only available on streets where both the telephone exchange and the Openreach telecoms street cabinet have been activated to support fibre to the cabinet br. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

What packages are available?

TenTel offer a range of packages across a range of speeds and prices:

  • TenTel Hello Broadband 5 - ultra low-cost standard broadband with speeds of up to 17Mb and a 5GB usage cap
  • TenTel Hello Broadband 40 - a mid-range offering with 40GB usage cap
  • TenTel Hello Broadband Unlimited - truly unlimited standard broadband up to 17Mb
  • TenTel Hello Fibre 100 - up to 38Mb speed fibre broadband with a 100GB data allowance
  • TenTel Hello Fibre Unlimited - the premium offering, with speeds of up to 76Mb and truly unlimited usage

TenTel's three standard phoneline broadband offerings all provide speeds of up to 17Mb. Various factors affect the speed, including the time of day and your distance from the nearest telephone exchange.

The standard broadband packages are sold with short six month contracts as standard, or you can get them without a contract by paying a £35 connection fee, just give 30 days notice when you want to leave. Unlike some other providers' no contract options, this doesn't increase the monthly price.

The fibre optic broadband offerings are only available on 18 month contracts. The cheapest fibre option is half the speed and has a 100GB limit.

For all limited packages, excess data usage is charged at a rate of £1.50 per GB. TenTel line rental is also required at £15.99 per month. This pays for your phone line, with no inclusive calls. Low cost call bundles are available during the current half price call plan offer, starting from £2.50 per month. Unusually, these are based on the number of free minutes to UK landlines rather than a time of day such as evenings or weekends. £6 per month currently gets you 200 landline minutes while £7.50 gives you unlimited minutes.

Which package should I choose?

With low cost and short contract packages, TenTel is best seen as a no-frills provider of particular interest for light users and those who need a great deal of flexibility.

While most service providers compete on speed and extra features, which can often leave you with a more powerful service than you need, or tied in to a longer contract than you wanted, TenTel’s focus is on the absolute basics with minimum commitment.

If your internet use is limited to things like email, browsing, shopping and banking, then the entry level package with its ultra low usage allowance of just 5GB may be sufficient. If you use streaming services like YouTube, BBC iPlayer or Netflix then you will need the mid or top tier standard broadband offerings. The speeds of up to 17Mb is the same in each case.

If you need a short contract, perhaps due to only being in the country or in solo accommodation for part of the year, the option of cheap 6 month or 30 day broadband contracts can be very attractive, especially when other providers may charge considerably more for short contract broadband.

The fibre offerings from TenTel are not as aggressive in either contract length or price, but are comparable to the rest of the industry. If short contracts are important, you may be able to find shorter contract fibre broadband by shopping around elsewhere.

Points to consider before you choose

  • Do you want to avoid being tied in to a long-term deal?
  • Do you download a lot of music, use streaming services or backup files using cloud storage services?
  • How many people will be using the internet connection? The more there are, the larger usage allowance you’ll likely need.
  • Is low price your main priority?

Compare all TenTel broadband packages

What do I get when I sign-up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras.

  • Free wireless router - TenTel provides all customers with a free wireless router. On standard broadband packages this is a Technicolor TG582n, and for fibre packages it is a Technicolor TG589vn v3. Both are N-rated routers, however they are limited to 2.4GHz networking. This has the speed benefits of N-rated networking but may have a shorter range be more susceptible to interference.
  • Free connection (standard broadband only) - Connection is free on the standard broadband deals with six-month contract.
  • Free UK-based tech support - TenTel offers free customer service between 9am and 8pm weekdays, and 9am to 5pm on Saturdays.

What are the benefits of TenTel?

What are the main reasons why you should consider buying a package from TenTel?

  • Unrivalled flexibility - With unusually short contracts on its standard broadband packages - or the ability to have no contract at all by paying a £35 connection fee - TenTel offers almost unrivalled levels of flexibility. It’s ideal if you’re wary of making a long-term commitment or know you'll only need broadband for a few months.
  • Ultra low cost - The standard phoneline broadband packages offer fast speeds at very low prices, starting at just £2.99 per month. Do be sure to take note of the low usage allowances, though.
  • Good speeds - TenTel offers standard broadband at up to 17Mb, and fibre at a maximum up to speed of 38Mb or 76Mb. All of these speeds are in line with the rest of the industry. The unlimited packages are truly unlimited, with no restrictions on use and no traffic management.
  • Available in rural areas - Unlike many providers that charge more in rural and remote areas or have no service at all outside of low cost areas, broadband from TenTel is available in both rural and urban areas at the same price.
  • Flexibile call plans - Unusually, TenTel's call plans are based on the number of inclusive UK landline minutes you buy, not calling at particular times of day. If you make calls at different times of day, but not in enough volume to justify an anytime calling package, TenTel could work out as good value.
  • Static IP addresses available - if you need a static IP for working from home, then you can request one for £1.50 a month.

What are the drawbacks of TenTel?

Nothing’s perfect. What potential downsides to TenTel should you be aware before you sign up?

  • An unknown quantity - We’d normally recommend checking reviews and customer feedback on a broadband provider. At the time of writing there's limited information available the company and too few ratings to draw any conclusions.
  • Potential slowdowns - Some low cost providers don’t invest enough in network capacity, which can cause slowdowns during peak usage periods. We don’t yet know if TenTel will be affected in this way — leave us a review if you have already tried the service.
  • Long fibre contracts - The fibre broadband offerings from TenTel are only available on 18 month contracts. Many competitors offer fibre on 12 month contracts.
  • Expensive fibre activation charges - Fibre activation costs £49, compared to free connection on standard phoneline broadband.
  • Few extras - The absence of any extras beyond a wireless router highlights TenTel’s position as a no-frills provider.
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