TenTel

Competitively priced broadband packages with shorter contracts and a range of optional call bundles

  • 6 month contracts on standard broadband
  • Fibre broadband up to 76Mb on 12 month contracts
  • Unlimited usage allowances available
  • No contract options available on standard broadband
  • UK-based customer support

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TenTel Broadband 5
£19.00 per month
6 month contract

£7.50 upfront cost

  • 5GB monthly usage
  • No contract option available
  • Only pay for the calls you use
  • Free connection
  • 6 month contract

Buy now

TenTel Broadband Unlimited
£27.00 per month
6 month contract

£7.50 upfront cost

  • Truly unlimited usage
  • No contract option available
  • Only pay for the calls you use
  • Free connection
  • 6 month contract

Buy now

TenTel Fibre Unlimited
£29.00 for 12 months
£35.00 thereafter

£35.00 upfront cost

  • 12 months reduced price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • 12 month contract

Buy now

Reasons to choose TenTel

  • Extremely affordable - superfast broadband up to 17Mb available from as little as £19 per month
  • Short contracts - six month contracts as standard on phoneline broadband packages with no connection fee
  • No-contract option - for just £35 setup fee, get phoneline broadband without a contract
  • Fibre packages available - TenTel offers unlimited fibre broadband with speeds up to 76Mb
  • Truly unlimited options - TenTel's packages without usage caps are truly unlimited with no traffic management
  • Available in rural areas - TenTel is able to provide the same service, at the same price, in rural locations where most cheap providers don't operate

Possible downsides

  • Low usage caps - the cheapest deals have usage caps as low as 5GB per month
  • No frills - the service includes a wireless router but no other extras. You may need to add your own security software, for example
  • Weaker wireless technology - an 802.11n router is provided, but it only supports 2.4GHz frequencies
  • Long contracts on fibre - the fibre broadband offerings from TenTel come with 12 month contracts
  • An unknown quantity - TenTel is a relative newcomer to the market, so long term performance is not fully known

Features at a glance

  • up to 17Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas

  • 6 month contracts on standard broadband, or pay £35 connection fee for no contract, just give 30 days notice to cancel at any time, 18 month contracts on fibre

  • Range of allowances from 5GB to Unlimited

  • Free connection for standard broadband, £35 for no contract, £35 for fibre

  • UK-based telephone support, available Monday to Friday between 9am and 8pm, Saturdays between 9am and 5pm

  • Free N-rated wireless routers with all deals

  • Line rental required on all deals, basic call package with no inclusive calls included, more plans available from £2.50

2.6 stars
  satisfaction rating based on 225 customer ratings since 2016-05-01. See more TenTel customer ratings and reviews.

Details last checked on 2017-04-25

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TenTel.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    3 stars

Based on 225 customer ratings since 2016-05-01

Show all time ratings

Add your own review of TenTel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Was told I had to pay £65 for a line installation fee was nowhere to be seen when I was joining up once I had paid the installation fee the engineer did not turn up on the date he was supposed to I did not even receive a hub then I made a complaint about this they told me they would make another date for the installation engineer to come out and fit a phone line that I already the date was a month later that means I was without Internet for 2 months cancel the whole lot ask for the money back absolutely ridiculous who waits 2 months for Internet to be fitted did not even receive a Wi-Fi box worst service ever
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Aylesbury TenTel  
Ok.Here's the thing. I agreed a six month deal with Tentel last October 2016. It is now veering towards May 2017. During this time I have moved to a different flat as a result of a fire. I communicated with Tentel via email and the whole thing ran like accurate clockwork. The little known about company dealt with everything which needed to be processed during the move. I was almost a month without a service simply beause i had nowhere that I would be settled for nearly 4 weeks. Tentel worked out a pro rata on my account and in fact balanced it to allow for my time without broadband as a zero balance. So I didnt pay for the moves transition period. The only time Ive had to speak to customer service is when my direct debit has failed. Not their fault. Mine for having insufficient funds. Again these guys have gone out of their way and ensured that they helped resolve in the best way. To finish off Tentel is cheap. The broadband service runs smoothly. ilI will remain as a customer indefinitely. Without any doubt
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    5 stars
Caerphilly TenTel  
I took up a 6 month rental broadband because it is advertised as the "easy" and "simple" company. All was okay, I didn't expect great quality as it really isn't a good company but the internet speed was extremely slow to the point a simple Google search webpage could take 30 seconds to load and at many times would have to reset the router because it simply would not load anything.
When it came to cancel there is no simple way to do this online, and no obvious instructions on website at all.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Glasgow TenTel  
I only wish I'd listened to some of the reviews on here before signing up for tentel broadband. I still have not been connected over a month after I placed the order. Tentel take 48 hours to pass the fault to their own 'technical' support team, who then pass the fault to the line provider (actually talk talk), who then raise the fault with openreach. Their inefficiencies have cost me weeks without broadband and numerous hours wasted. I've STILL not been connected. They have taken the first month bill up-front, told me to purchase a phone to check dial tone, and now say I can't cancel as my 14 day cooling off period has expired. If I want to leave, I owe them 12 months money!

I wanted to support small Scottish business, but this cowboy outfit have taken the absolute mick. If i had the time, I'd be asking Ofcom to do something about it, absolutely criminal.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow TenTel  
Generally okay, the one time I have contacted them they were polite and helpful. However the internet seems very unreliable, switching off for extended periods and the router provided seems quite poor quality.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Edinburgh TenTel  
DO NOT USE THEM! This company is a bunch of scam artists. Don't use them. They are not a litigate company. They tricked me into an account that didn't work and then tried to charge me. They are now trying to charge me for a router I never received. DO NOT USE THEM!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh, U.K. TenTel  
Very disappointed that I have never received the services promised when I signed up. Speed is very slow wouldn't recommend to my worst enomy
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
South witham TenTel  
Lovely people and price but the throughput collapses under load. Easter Sunday as awful. 2 seconds round trip ping to Coventry.
  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Leamington Spa TenTel  
My ten tel service is very good I am very satisfied and it actually started earlier than they first told me it was ment to start on the 15th but few days before I got a txt from them informing me that it will start a day before I got free router plugged it and it connected straight away the speed is also good no problems at all so I don't know why people are negative about them I guess they don't know how to use a pc properly or aren't patient enough I was with talk talk before and it was bad not good poor speed loss of connection bad customer service but ten tel is really good would reccomend it really satisfied works better than I thought it would
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Aberdeen TenTel  
Very bad internet connection, not enough to complete a Skype conversation without interrupt!
I don't suggest it to anybody.
Trust me and don't subscribe with them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
TenTel  

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TenTel Buyers Guide

Can I get TenTel broadband?

TenTel's phoneline broadband services are available at all UK telephone exchanges (excluding those in Hull) and don't vary in price depending on where you live.

Instead of installing their own equipment in telephone exchanges, many smaller broadband providers resell the networks of a larger providers, this can mean that their products are only available where those providers have installed their equipment, or that they're more expensive outside of those areas. TenTel uses a combination of both of TalkTalk's low cost network and the larger BT network.

Savings of the cheaper network are spread out so that all customers enjoy the same low prices regardless of where they live. This gives the company wider coverage across the UK, and enables it to provide the same standard broadband features in rural and remote areas as it does in urban areas, at the same price.

TenTel's fibre-optic service, is less widespread, currently only available on streets where both the telephone exchange and the Openreach telecoms street cabinet have been activated to support fibre to the cabinet br. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

What packages are available?

TenTel offer a range of packages across a range of speeds and prices:

  • TenTel Broadband 5 - ultra low-cost standard broadband with speeds of up to 17Mb and a 5GB usage cap
  • TenTel Broadband 40 - a mid-range offering with 40GB usage cap
  • TenTel Broadband Unlimited - truly unlimited standard broadband up to 17Mb
  • TenTel Fibre Unlimited - up to 38Mb speed fibre broadband with truly unlimited usage
  • TenTel Fibre Ultimate - the premium offering, with speeds of up to 76Mb and truly unlimited usage

TenTel's three standard phoneline broadband offerings all provide speeds of up to 17Mb. Various factors affect the speed, including the time of day and your distance from the nearest telephone exchange.

The standard broadband packages are sold with short six month contracts as standard, or you can get them without a contract by paying a £35 connection fee, just give 30 days notice when you want to leave. Unlike some other providers' no contract options, this doesn't increase the monthly price.

The fibre optic broadband offerings are only available on 12 month contracts. The cheapest fibre option is half the speed but is still truly unlimited.

For all limited packages, excess data usage is charged at a rate of £1.50 per GB. TenTel line rental is required but included in the monthly cost. This pays for your phone line, with no inclusive calls. Low cost call bundles are available during the current half price call plan offer, starting from £2.50 per month. Unusually, these are based on the number of free minutes to UK landlines rather than a time of day such as evenings or weekends. £6 per month currently gets you 200 landline minutes while £7.50 gives you unlimited minutes.

Which package should I choose?

With low cost and short contract packages, TenTel is best seen as a no-frills provider of particular interest for light users and those who need a great deal of flexibility.

While most service providers compete on speed and extra features, which can often leave you with a more powerful service than you need, or tied in to a longer contract than you wanted, TenTel’s focus is on the absolute basics with minimum commitment.

If your internet use is limited to things like email, browsing, shopping and banking, then the entry level package with its ultra low usage allowance of just 5GB may be sufficient. If you use streaming services like YouTube, BBC iPlayer or Netflix then you will need the mid or top tier standard broadband offerings. The speeds of up to 17Mb is the same in each case.

If you need a short contract, perhaps due to only being in the country or in solo accommodation for part of the year, the option of cheap 6 month or 30 day broadband contracts can be very attractive, especially when other providers may charge considerably more for short contract broadband.

The fibre offerings from TenTel are not as aggressive in either contract length or price, but are comparable to the rest of the industry. If short contracts are important, you may be able to find shorter contract fibre broadband by shopping around elsewhere.

Points to consider before you choose

  • Do you want to avoid being tied in to a long-term deal?
  • Do you download a lot of music, use streaming services or backup files using cloud storage services?
  • How many people will be using the internet connection? The more there are, the larger usage allowance you’ll likely need.
  • Is low price your main priority?

Compare all TenTel broadband packages

What do I get when I sign-up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras.

  • Free wireless router - TenTel provides all customers with a free wireless router. On standard broadband packages this is a Technicolor TG582n, and for fibre packages it is a Technicolor TG589vn v3. Both are N-rated routers, however they are limited to 2.4GHz networking. This has the speed benefits of N-rated networking but may have a shorter range be more susceptible to interference.
  • Free connection (standard broadband only) - Connection is free on the standard broadband deals with six-month contract.
  • Free UK-based tech support - TenTel offers free customer service between 9am and 8pm weekdays, and 9am to 5pm on Saturdays.

What are the benefits of TenTel?

What are the main reasons why you should consider buying a package from TenTel?

  • Unrivalled flexibility - With unusually short contracts on its standard broadband packages - or the ability to have no contract at all by paying a £35 connection fee - TenTel offers almost unrivalled levels of flexibility. It’s ideal if you’re wary of making a long-term commitment or know you'll only need broadband for a few months.
  • Ultra low cost - The standard phoneline broadband packages offer fast speeds at very low prices. Do be sure to take note of the low usage allowances, though.
  • Good speeds - TenTel offers standard broadband at up to 17Mb, and fibre at a maximum up to speed of 38Mb or 76Mb. All of these speeds are in line with the rest of the industry. The unlimited packages are truly unlimited, with no restrictions on use and no traffic management.
  • Available in rural areas - Unlike many providers that charge more in rural and remote areas or have no service at all outside of low cost areas, broadband from TenTel is available in both rural and urban areas at the same price.
  • Flexibile call plans - Unusually, TenTel's call plans are based on the number of inclusive UK landline minutes you buy, not calling at particular times of day. If you make calls at different times of day, but not in enough volume to justify an anytime calling package, TenTel could work out as good value.
  • Static IP addresses available - if you need a static IP for working from home, then you can request one for £1.50 a month.

What are the drawbacks of TenTel?

Nothing’s perfect. What potential downsides to TenTel should you be aware before you sign up?

  • An unknown quantity - We’d normally recommend checking reviews and customer feedback on a broadband provider. At the time of writing there's limited information available the company and too few ratings to draw any conclusions.
  • Potential slowdowns - Some low cost providers don’t invest enough in network capacity, which can cause slowdowns during peak usage periods. We don’t yet know if TenTel will be affected in this way — leave us a review if you have already tried the service.
  • Long fibre contracts - The fibre broadband offerings from TenTel are only available on 18 month contracts. Many competitors offer fibre on 12 month contracts.
  • Expensive fibre activation charges - Fibre activation costs £49, compared to free connection on standard phoneline broadband.
  • Few extras - The absence of any extras beyond a wireless router highlights TenTel’s position as a no-frills provider.
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