Customer Reviews for TalkTalk

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

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Reviewer	Location	Package	Date	Ratings
I originally signed up with the Freedom-to-Surf, ISP but they were absorbed by Talk Talk. Some months ago, I started to get problems with losing sync on my ADSL modem, and this happened nearly everytime I picked the phone up. Talk Talk customer services said the line was absolutely fine, and it was 85% probable that the problem was with my equipment or home wiring. After many calls getting nowhere, I eventually replaced my modem/router and microfilter at significant expense. No change. Eventually they sent an Openreach engineer who confirmed it was wiring problems on the BT side of the Master Socket. After the BT engineer went away the sync problem was solved BUT I was back to dial-up speeds. More calls to customer services, and they said it would settle down in a couple of days. It didn't. More calls, and the equipment at the exchange was "manually reset". Since then I get 6Mb/s during the day, but in the evening the download speed falls off a cliff, and I cannot even stream audio without constant buffering problems. The download speed frequently falls as low as 0.5Mb/s. Many more calls to customer services. First they blamed BT, then they blamed the fact that it was an old Freedom-to-Surf account and promised to move me to a hopefully more reliable account with 7 working days, and I would be sent new login details and password. After two weeks nothing had happened, except the service had deteriorated further, so I called customer services again, and a very brusque agent told me nothing had happened and nothing would happen unless I personally applied for a different account through their sales team, as what I had been told previously was not part of their business process. He did not seem to grasp the fact that their broadband service was faulty and it was their responsibility to sort it out! At that point I asked for my MAC code. This company are a complete shower. In my experience their attitude to customers is, quite honestly, utterly shocking.				Satisfaction Speed Reliability Customer Service
RobN	South CAmbs		2012-12-10
TalkTalk's customer care is, in my experience so far (repeated calls over two or three weeks), utterly abysmal, appalling. Where's Esther Rantzen when you need her??				Satisfaction Speed Reliability Customer Service
Peter G	Lerwick, Shetland		2012-11-22
Talk talk we were with tiscali and just got taken over we have had months and months of complaints and rubbish speed and connection dropping contantly and wireless router keeps booting people off all the time, so constantly having to re set it. Now speed is fine through day 5-6 mb when nobody is home using it but as soon as kids come home and want to use internet speed drops bellow 1/2 mb making streaming and xbox use practically unusable. Constant complaints and then it will be ok for a week and it will all start again so when you phone up you get the same reply and they want you to unplug everything and spend the next few days testing everything and it all starts again like you go round in a circle, Hopefull not too much longer left on contract now and we will change and hope get better service elsewhere				Satisfaction Speed Reliability Customer Service
cp	north yorks	Essentials	2012-11-09
I've been with talktalk for about three years now and apart from customer service - which has improved greatly- I've been really happy with them. You even get a discount on your broadband for being a 'loyal customer', which is great. But - for the past two months I only have reliable or useable internet from Monday to Friday. At the weekends the signal drops continually and there is zero chance of, say, completing a Paypal transaction or logging into my online bank without losing the signal halfway through. Everything is fine again come Monday morning, but I'm about to renew my contract with Talktalk and am more than a bit reluctant to shell out for what is now only a five-day-a-week service. By the looks of what I've read elsewhere online, contacting them will only result in lengthy and unnecessary discussions about the reliability of my equipment etc, all of which works just fine from Mon-Fri. I just can't face all that hassle :(				Satisfaction Speed Reliability Customer Service
Liz Templar	Derby	Essentials	2012-10-13
If you don't need to contact Taltalk, everything is OK! My Mother-in-Law was moved to a care home. She wrote to cancel the contract & cancelled the direct debit. Nothing happened. She emailed them. I emailed them - twice. They - after 2 months - disconnected the phone. 4 months later she is still getting bills - including advance line rental! If you phone them - the call centre is in India and their accent makes them almost um-intelligable. They just read from a check list and are stumped if you ask them something that is not on their answer sheet. When this is (eventually) sorted, I abandon my own Talktalk contract. Trouble is, no one else gets a much better rating!				Satisfaction Speed Reliability Customer Service
Wooster	Epsom, Surrey	Plus TV, Broadband and Phone	2012-10-07
Talk Talk are little more than a bunch of crooks. I'd been with Tiscali since 2002, and had thus been out of contract for years when Talk Talk took them over. About 6 months after this I tried to cancel my account - only to be told that I was in an 18 month contract?? They claimed I had arranged this over the phone, this was absolutely untrue. Moreover I'd never had any paperwork from them to actually tell me I was in a contract. So clearly its a system error, but they would not discuss it over the phone, and instead made me write to customer services. I did so twice, supplying the information they asked, and requesting proof of this alleged contract arrangement. In the end they told me they could go through their phone recordings - for a fee. Also they pointed out that not all calls are recorded so the alleged phone call might not be found (what a suprise). So basically I was unable to argue with them. Only option would have taken them to county court but frankly I've got better things to do than waste time with idiots like these. So I just waited for the this foisted upon me contract to expire, and then cancelled immediately. AVOID THESE PEOPLE THEY ARE LIARS.				Satisfaction Speed Reliability Customer Service
Rob	North West		2012-10-04
I am a carer for man with disabilities and mental health problems. They had rang him up and got him to agree to a mobile phone contract that he didn't need as he is with Orange PAYG which suits his needs. I rang them along with himself and after an hour while sorting this out after many departments got cut off. I then decided to email them explaining about these mental health problems where he's vulnerable. They replied saying I needed 'Power of Attorney' and to get a lawyer. We then rang up again and explained the situation together with him giving me authorization to talk to them. After him being with them for 4 years they told us his address wasn't right after both of us repeating it about 6 times! Then how is it we have all these papers from you with these details on in front of us. The representative was rude so I insisted he gats his supervisor on Manager there as I didn't like his attitude..trying to start a fight with me and to get this sorted. Firstly he said they weren't.It's only when I demanded to see them that he got a manger who continued to say his address was wrong! They said they'd sort this out but we'll wait and see. Don't have much faith as he obviously doesn't exist unless there's money to be had! Apart from this we find the broadband OK here. They seriously need to work on their customer service...also not to lie about things on your bill and how it will 'be cheaper for you'...I checked the bills and it would have cost more. I also do not like being mislead into thinking their directories are free also. One person said they are completely free and the next not. We are asking for a vast improvement in customer service and honesty which should be expected.				Satisfaction Speed Reliability Customer Service
melly666	West Sussex		2012-09-26
Hopeless broadband speed. Only 0.34 in city centre. Had been fairly decent before but have suffered slow speeds for last few months. Bought new top range Belkin router but made no difference. Spoke to helpdesk but they only interested in signing me up for 18 month contract. Seriously thinking of changing to BT.				Satisfaction Speed Reliability Customer Service
Ed	Edinburgh		2012-07-27
TalkTalk have been steadily improving the speed of their service. 8Mbps in a rural location is commendable. Well done TalkTalk!				Satisfaction Speed Reliability Customer Service
Maurice Durbin	Winsor		2012-06-10
This company phones you then changes your deal with out telling you and Conns you. they are scum who rip off there customers ,my contract is Al most up and so they can shove it and having a big sign put on the back off my can warning people about this firm, try and and have me I,LLC cost you thousands				Satisfaction Speed Reliability Customer Service
mr abbot	toquay		2012-05-26