496 Customer Reviews over 50 pages
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- Location
- Lowestoft
- Reviewing
- SSE
- Date
- 2022-10-07
- Comments
-
If I could give them no stars I would. Customer Service is non existent, they talk down to you and think they are better than everyone. Just set up with another company. My advice, I honestly wouldn't bother if you are thinking of going with SSE... DONT!
- Location
-
- Location
- Cupar
- Reviewing
- SSE
- Date
- 2022-10-03
- Comments
-
I have been with them for years now. I got a call
today nice caller but waste of time. Was not told
they are now talk talk which I did not sign up for
and said I had an unpaid phone and broadband
bill from last time. I really do not understand this
Also sone recent bills no details of calls. Very strange
company.
- Location
-
- Location
- Prrston
- Reviewing
- SSE
- Date
- 2022-09-29
- Comments
-
I have the Unlimited Fibre and it is rubbish i cant not have tv and phone wifi on at the same time.
My account online says inactive and £0 due.
- Location
-
- Location
- Gillingham Kent
- Reviewing
- SSE
- Date
- 2022-08-26
- Comments
-
SSE customer service is literally non existent. We have been with them over a year for electric and broadband and had very little reason to contact them. Until this month when we didn’t get the usual email that our bill was due. I pay every month on time without fail. This month no email so I went onto the account to pay when we didn’t get the email and it says account inactive and we owe £0 and does not allow me to make a payment. Our internet is still up and running mind you. For over a week I have tried every single contact method available and have not once got anywhere. Live chat agent told me to call and ended chat. WhatsApp tells me to call. Email they provide on invoice is defunct and says to call. So I call and call and call and call. I complain and they immediately close the complaint. Honestly I’m sick of trying to pay them now and will just switch. Honestly don’t bother. The speeds are good but god forbid you ever need to contact them.
- Location
-
- Location
- Richmond
- Reviewing
- SSE
- Date
- 2022-08-25
- Comments
-
Cowboys & liars. Do not understand a thing about broadband . Their technical support engineer told me to open the sockets on the wall myself in order to run the checks.
However, I just been told that they been taken over by another dreadful company
TALK TALK which I dealt with 12 years ago and as usual dreadful people to deal with
Please I do not want to deal with you anymore
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2022-08-10
- Comments
-
Please consider carefully before you use SSE for your broadband. My mother is 85 and uses the internet to live stream her favourite programs. This is her life line. We had problems with SSE from the start. We upgraded in the hope it would change. The customer service when you have a problem is a shambles. We have been paying a DD for months with no service. No emails have been replied to. I have switched provider and am prepared to go to any lengths to not pay another penny to SSE. I have spent valuable hours trying to find a resolution that they seem unable to provide.
- Location
-
- Location
- Plymouth
- Reviewing
- SSE
- Date
- 2022-07-04
- Comments
-
Diabolical for gas and electric. They aren't helpful we chased them. As our pay as you go box ain't working. So we can't see what's on it. We rang them loads very unhelpful
- Location
-
- Location
- Bridgend
- Reviewing
- SSE
- Date
- 2022-06-21
- Location
-
- Location
- Pitsea
- Reviewing
- SSE
- Date
- 2022-06-20
- Comments
-
Haven't been with SSE Broadband since 18th April, and keep getting emails welcoming me back, you've set up a new direct debit without my consent, and 3 Mondays running ive had to phone you to sort it, to no avail. You were crap when I was with you and even worse now I'm not!
- Location
-
- Location
- Shrewsbury
- Reviewing
- SSE
- Date
- 2022-06-16
- Comments
-
Been with them since November constant bad connection they said it was fine on their reports sent an engineer who advised receiver was faulty had to constantly chase them had a new receiver that wasn't working phoned and they advised fault outside property been without broadband for 2 weeks offered 20 goodwill but that's an insult as had a faulty receiver no aftersales care restrict your service if a week late paying my lateness was due to the crap broadband connection and paying more to connect TV through phones don't touch this company with a bargepole very very bad they ignore emails etc now referring them to the ombudsman or offcom now they should stick to the energy providing not broadband.
- Location
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