SSE

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • Line rental from £13.49 per month without paying upfront
  • Fibre broadband available
  • Same low prices wherever you live
  • Free UK-based customer service

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SSE Everyday Broadband with Talk Evening & Weekend
£19.50 for 18 months
£26.00 thereafter

No upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • Up to 17Mb download speed
  • Existing SSE energy customers can save £25 on their energy bill!
  • 18 months free subscription to Internet Security Suite
  • N-rated Wireless Router
  • Evening and weekend calling
  • Free connection
  • 18 month contract

Buy now

SSE Superfast Fibre Broadband with Talk Evening & Weekend
£33.50 for 18 months
£38.00 thereafter

No upfront cost

  • 18 months reduced price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Existing SSE energy customers can save £25 on their energy bill!
  • 18 months Internet Security Suite
  • N-rated Wireless Router
  • Evening and weekend calling
  • Free connection
  • 18 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - one of the cheapest providers in the UK
  • Low price monthly line rental - SSE's cheapest line rental beats other providers without the need to pay upfront
  • Phone bundles - bundles include weekend or anytime calls◊, other options available on request
  • 20 countries included in Anytime calls - if you opt for the £5 per month Anytime call plan, calls to landlines in 20 counties are includedºº
  • UK-based customer services - get support online or from a UK-based call centre
  • Stand-alone broadband available - give SSE a call to sign up without a call package, connection charges apply#

Possible downsides

  • Long contracts - all deals have an 18 month minimum contract term
  • Limited extras - the free router and security suite are the only extras
  • Budget provider - may prioritise low price over other considerations
  • Newer provider - despite being previously available to energy customers, there are relatively few customer reviews and ratings

Features at a glance

  • Up to 17Mb download speeds or up to 76Mb with fibreΔ

  • 18 month contracts

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free connection with phone bundles#

  • SSE Internet Security Suite free for 18 months†

  • Easy to set up 802.11n wireless router included

  • Weekend on standard bundles◊, Anytime available for an extra fee

  • Peer to peer and similar traffic may be limited during peak times to ensure priority is given to other traffic and not slow down other customers

3.2 stars
  satisfaction rating based on 1543 customer ratings since 2016-04-29. See more SSE customer ratings and reviews.

Details last checked on 2017-04-27

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars
  • Customer Service
    3.5 stars

Based on 1543 customer ratings since 2016-04-29

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Bunch of idiots. BB went down so spoke to customer service who done nothing to help other than tell to restart router and call back. I help for 25 minutes and gave up. Called again a few days later and said they'd be back in contact with me. Still heard nothing and that was a week ago. The woman I spoke to didn't even sound like she knew what fibre is. Just avoid and save your time. Bob the builder will be able to fix it quicker
Reading SSE  
This is an ISP company yet you can only communicate with them by phone and most often when they call you at THEIR convenience. Also, don't move house, otherwise you will have to renew at their latest prices and be tied in for another 18 months, or pay extortionate exit fees. It will also take over a week to speak to the department that can initiate the move, the timescale of which is 24 days. This is after someone has called you to ask if you want to move despite having emailed them to say you are moving and want to take it with you and then passing this nugget of information on to the Sales Team who will call you to start the 24 day transfer. This is to stay with the same company! Absolutely ridiculous.
  • Satisfaction
    3 stars
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    5 stars
Scotland SSE  
I can not find any thing good about this company.Broadband speed is very poor and so is the customer phone service. Fed up do not want to contact them any more as my contract will be ending soon.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds SSE  
Since we moved to SSE Phone and Broadband we have had nothing but problems, all reported and one fix at their end as Openreach confirmed there was no problem at our house. Upgraded to Fibre, and now can't use the internet at all unless you want to visit only the homepage of a website. Now trying to move away from them due to poor service (only been with SSE for 3 weeks) and they are charging me 12 months termination charges even though there has been problems on the line that they can not fix. Senior Management Team did nothing to help other than send a letter saying the complaint in now in Deadlock.

Don't Bother, complete waste of money and time.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Amble SSE  
Well pleased with SSE service, has been totally reliable and when I had difficulties at the start of my contract their support staff were excellent. Speed is not quite up to advertised maximum but is good and above all,consistant.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Northumberland SSE  
Shocking - total waste of money. Ultra Fast which can't even load an IPlayer stream when nothing else is connected to the router. Shocking throttling from their provider (daisy). SSE customer service is useless. Do not be sucked in by the cheap price, stay with BT!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Barnsley SSE  
Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Salford SSE  
I live in a rural are with slow braodband speeds. Having called Customer Service to report ridiculously slow broadband speeds of less than 0.25M I was asked to take 6 further readings at various times using an ethernet cable. I have no ethernet port on my laptop and for some reason SSE not happy with wireless speed testing. I can get wireless speeds eventually but I'd hate to think how my granny would. In the old days my previous supplier would contact Openreach who would fix the problem. Clearly SSE not happy with this additional cost to them, and will make it extremely difficult for their customers to get the service they will eventually (I hope) try to provide. I'd say if you live in a rural area, do not use SSE.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Strathtummel SSE  
Easily THE WORST broadband service we have ever had! And we had broadband many years ago with v21 who practically conned us out of money with contract issues. I would have them back any day over this dismal excuse for a broadband service.
Like other reviews, it started out ok. We signed up to the £21 fibre deal. Speeds were alright, with occasional drops, but we were told this was due to the broadband 'settling'. Well, 8 months, several emails, phone calls and letters later, it would appear that our broadband must still be 'settling'. Poor thing, feeling so unsettled!
The customer service just kept telling us that we had too many devices connected to our router, which is why the signal was awful, devices would lose connection completely for minutes and the speed would reduce to minimal kbps. I tried to explain that we had the same number of devices with o2 (BEST home broadband provider we ever had), sky and plus net and we've never had this number of issues.
Being a bit of an internet geek and doing lots of tests, I established that the router was dodgy, but they refused to agree with me or even try a new one or send out an engineer. Very poor indeed!!
Unfortunately, we are stuck with this terrible service for quite a few months... but the sooner we can get out of it, the better!! Plus net or BT here we come!!
I would avoid, but I understand that some people have had an excellent experience with SSE. I guess it's all down to luck of the draw!! Good luck people and long may we get a day when broadband is fast and free for everyone!!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Kent SSE  
I have been with SSE Broadband for 18 months now and for the price I pay it is brilliant. The speed is easily as fast as what I was getting with TalkTalk without all the hassle. I would highly recommend SSE but they don't have the fabulous offer I got 18 mths ago. I am dreading the time when my contract finishes, as there is nothing out there like what I am getting. I have only had to contact SSE twice in the time I have been with them and the issue was dealt with very quickly and the customer care was excellent.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Rochester SSE  

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SSE Buyers Guide

Can I get SSE?

SSE are a relative newcomer to the broadband and phone market but are well established in the energy sector, trading in Scotland as Scottish Hydro, South England as Southern Electric, Wales as SWALEC and Northern England as SSE.

Despite only selling energy services in particular regions, SSE broadband is available wherever there's a BT telephone exchange. They offer the same prices regardless of where you live.

In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live. Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Everyday Broadband + Talk Weekend - up to 17Mb speeds with unlimited usage and weekend calls to UK landlines◊
  • SSE Superfast Fibre + Talk Weekend - up to 38Mb speeds with unlimited usage and weekend calls to UK landlines◊
  • SSE Ultrafast Fibre + Talk Weekend - up to 76Mb speeds with unlimited usage and weekend calls to UK landlines◊

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest BT telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

If you want to stick with your current phone supplier, SSE offer packages without line rental at an extra cost of £10 and additional upfront connection charges. Give them a call to sign up for this service.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

SSE packages cover a range of needs for the budget user, and all packages come with free connection. Ultimately your choice will be based on how much you make use of your landline, how big an allowance you need, and if you think a superfast fibre connection is something you would benefit from.

If you're a frequent downloader, rely on Cloud storage or make heavy use of HD video streaming services like iPlayer, Netflix or NOW TV, or you need to make a lot of calls during the week, then the Everyday Broadband option may be a better choice.

For those looking for higher speed fibre packages, the Superfast Fibre package offers unlimited broadband at fibre speeds. Be sure to get a speed estimate before you sign up, if your predicted speed isn't much higher than Everyday broadband, it may not be worth the extra cost.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Inclusive wireless router - SSE Broadband customers receive a free, easy to set up, N-rated wireless router when they sign up to help manage their connection.
  • SSE Security Suite† - The SSE Internet Security Suite includes antivirus, firewall and parental controls, free during the 18 months of your contract, then an extra £2 per month. Users must download the application to receive these benefits, the subscription may be cancelled at any time.
  • Free connection - SSE offer free installations on all their broadband and phone packages#, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - One of SSE’s main selling points is the low cost of their packages, making them one of the cheaper providers on the market, offering broadband at budget rates.
  • Low cost line rental - On the Simple Broadband package with weekend UK landline calling, SSE offer line rental for only £13.49 per month, beating other provider's monthly landline cost and even most upfront line rental saver monthly equivalent costs.
  • Free UK-based technical support - SSE’s customer support is based in the UK and provided online or via a free 0800 number, meaning that you don’t have to pay to be on hold if things go wrong.
  • 20 countries included in Anytime callsºº - The £5 Anytime calls option comes with inclusive calls to landlines in 20 countries: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, USA.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some broadband providers, SSE do not offer shorter 1 month or even 12 month contracts. Their deals come with 18 month contracts, which can be an issue for those who do not want such a long-term commitment and need greater flexibility, such as those on short tenancies or students. However, SSE are at least available at all broadband-enabled BT exchanges, so you will usually be able to take your contract with you when you move home.
  • Few extras - SSE currently only offer a free router and Internet security software with their broadband packages, and lack extra incentives in comparison to many other providers. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours and the typical ADSL headline speeds. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.
  • Newer provider - As SSE are relatively new to the broadband market, there's yet to be a large number of customer reviews and ratings, this could make it harder to compare them to other providers.

Δ The estimate of your download speed is a guideline of what you're likely to experience using the broadband service. Your actual speed may vary due to other factors, such as your home environment, the weather or network capacity.

# 1.Free connection is available to new broadband customers purchasing a fixed term talk and broadband bundle. 2.Customers buying stand-alone broadband will be subject to a connection charge which will be applied to their first bill. 3.Subject to availability. SSE have the right to withdraw this offer at any time.

† Internet security suite includes antivirus, firewall and parental controls to restrict internet access to minors. Customers have to pro-actively download the application to benefit from these features. Subscription can be cancelled any time by contacting SSE's customer service line. After the 18 month initial term, the subscription price is £2 per month.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

ºº For more information see the Call Charges and Tariff Information PDF available from SSE product pages.

Broadband.co.uk