2,278 Customer Reviews over 57 pages
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- Location
- Great Shefford, Berkshire
- Reviewing
- Sky
- Date
- 2009-07-29
- Comments
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Since moving to SKY from BT we receive on average a download speed of 500kbps and upload of 300kbps. This is slower than BT which was able to deliver between 6MB - 8.2MB. Sky state that the ADSL extension cable we use is not supported and will not deal with it until it's removed. Once removed there has been no improvement on speed with regular daily speed tests. Who knows what will occur now. Tech support are patronising and unhelpful.....also not very technical. I believe the modems provided are sub-standard and poorly configured. The modem stats report speeds of 7MB on average and this is so far from the truth. I WISH WISH WISH for Tele2 or a decent fibreoptic connection. I have no confidence that SKY will resolve this. They have escalated it to BT. IfI left BT why would BT like to improve Sky's service. Something dodgey is afoot with these LLU connections.
- Location
-
- Location
- East Yorks
- Reviewing
- Sky
- Date
- 2009-07-30
- Comments
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Never seem to get over 2mb these days when I should be getting much more, often its around 1 or less. Complained about it but to no avail. Evenings is the worst when kids are home from school and the network just drops off.
- Location
-
- Location
- Doe
- Reviewing
- Sky
- Date
- 2009-07-31
- Comments
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One word will describe this service, disgusting. It is not the kind of 'Broadband' speed I was expecting at all, and to think I had to wait 2 months for them to actually activate this poor, poor excuse of a service. My advice.... AVOID!
- Location
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- Location
- atherstone warwickshire
- Reviewing
- Sky
- Date
- 2009-08-03
- Comments
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It's far too slow and Sky have always told me it's the best I can expect as I am too far away from the exchange. What they failed to tell me as your test has proven is that its the best I can expect from them.
- Location
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- Location
- Sudbury, Suffolk
- Reviewing
- Sky
- Date
- 2009-08-04
- Comments
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Difficult Customer service.
- Location
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- Location
- warwickshire
- Reviewing
- Sky
- Date
- 2009-08-04
- Comments
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I signed up for a download speed of 8mb. I had a new phone line fitted and was expecting a download speed of aprox 6.5mb. All I get is an average speed of 0.45mb !!!! All sky say is that between the hours of 5pm and midnight the speed will be a lot lower than is expected, but this download speed is the same no matter what time of day I check! They have no interest in this fact and my pay as you go three dongle is faster than the speed from sky !!!! I'm now locked into paying for a download speed of 8mb when in reality its less than 1 !!!!!! should have just stayed with the dongle !!
- Location
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- Location
- Adderley
- Reviewing
- Sky
- Date
- 2009-08-04
- Comments
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Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10.
- Location
-
- Location
- ewell
- Reviewing
- Sky
- Date
- 2009-08-08
- Comments
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highest speed 2.5 should get 4.5 in our area. Slows drastically busy times every day.
- Location
-
- Location
- Kilrea
- Reviewing
- Sky
- Date
- 2009-08-10
- Comments
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At first Sky was fantastic with great speeds actually exceeding my recommended bandwidth but within two weeks and several pointless phone calls later, Sky slowed down to worse than Dial up. I actually used my iPhone on EDGE which was faster at home, and am forced to write this review on it. Eventually after complaining to Sky about my diminishing speed I requested a MAC code only to find my connection terminate entirely despite the fact that I had not even opened my MAC address letter. I did not instruct cancellation, which they said they couldnt do until the contract was up anyway. Essentially Sky do not fulfill their contactual obligations to their customers and eventually in my case are charging me for a service ghat is totally inoperable. Rubbish!
- Location
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- Location
- newcastle upon tyne
- Reviewing
- Sky
- Date
- 2009-08-13
- Comments
-
I was buying the 8Mb service (mid) and I was only getting 2Mb so I downgraded to the 2Mb service and now I'm getting 864Kb - crap! ripped off whatever you do - isn't there a trade descriptions act?
- Location
-
- Location
- Cambuslang
- Reviewing
- Sky
- Date
- 2009-08-31
- Comments
-
Very slow download speeds, i'm getting 1Mb most of the time. When I first joined i got 2Mb, that dropped to 1.6Mb and now only 1Mb download for the unlimited broadband package at £15 per month.
- Location
-
- Location
- Tunbridge Wells
- Reviewing
- Sky
- Date
- 2009-09-14
- Comments
-
Not satified at all they fail to answer e mails in a reasonable time and charge national call rates on their telephone helpline.
- Location
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- Location
- Durham
- Reviewing
- Sky
- Date
- 2009-09-24
- Comments
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When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
- Location
-
- Location
- Birmingham UK
- Reviewing
- Sky
- Date
- 2009-10-10
- Comments
-
When first signed up for 16Mb I actually received 7.1 for almost a year with occasional drops to 6 Mb. After that the speed has been greatly variable in range 3 - 6 Mb
- Location
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- Location
- scotland
- Reviewing
- Sky
- Date
- 2009-10-14
- Comments
-
the service is very poor in all accounts
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2009-11-03
- Comments
-
With a connection that is a tenth of what the company is advertising and have informed me that I could obtain this is very poor however the issues are due to line quality which rests entirely with BT who dispite thier billions have still to invest in fibre optics as promised some 12 years ago.
- Location
-
- Location
- East Ardsley , Wakefield
- Reviewing
- Sky
- Date
- 2009-11-10
- Comments
-
Don't buy it ! It's crap ! . Unfortunatly it's no better than BT or the other Shylocks out there . They promise a lot deliver little and help not at all . To be absolutely fair they are helped a lot by BT who provide a land line that is only PHYSICALLY capable of 512kbps and cable who are not laying any lines any more . For a new building developement where I live this is criminal . BUT ! Check the speed out for your area because if you haven't got cable then you are limited in speed by the distance from the exchange FACT . NON FACT ( Lies ) able to provide a service up to XYZ kbps when physically they can't .
- Location
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- Location
- grimsby,lincolnshire uk
- Reviewing
- Sky
- Date
- 2009-12-10
- Comments
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on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects
- Location
-
- Location
- ta13xl
- Reviewing
- Sky
- Date
- 2009-12-17
- Comments
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promised a speed of 2mb!! Connection has been bad for at least 6 weeks with a speed of 0.33!! Has established its self now speed up to 1.77!
- Location
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- Location
- Pontefract
- Reviewing
- Sky
- Date
- 2009-12-18
- Comments
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Promised 2 Mb but never anywhere near it, used to get 4.9 Mb with Pipex homecall, but now i`m stuck with 12 month SKY contract, shouldn`t have listened to sales hype
- Location
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- Location
- nr shepton mallett
- Reviewing
- Sky
- Date
- 2009-12-22
- Comments
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absolutely shocking service. I mean 10 hours on helpdesk ffs!!!
- Location
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- Location
- mottingham
- Reviewing
- Sky
- Date
- 2010-01-03
- Comments
-
we were surpose to be getting up to 10mb but since we been on air we are only getting up to 2.6 and we are paying for up to 10mb and we seem to take long time to connect sometimes up to 1hr then goes off after two minutes . thank you
- Location
-
- Location
- Denham
- Reviewing
- Sky
- Date
- 2010-01-05
- Comments
-
According to SKY's own estimate, my telephone line supports 5Mb, but they informed me that their Broadband Connect product offers only 2Mb, i.e. despite their claim on their website they are actually capping my connection to 2Mb!!!!!!
- Location
-
- Location
- Dodd
- Reviewing
- Sky
- Date
- 2010-01-06
- Location
-
- Location
- Nth Wales
- Reviewing
- Sky
- Date
- 2010-01-06
- Comments
-
I have been told that we would not get the 8mb
- Location
-
- Location
- Dumfries
- Reviewing
- Sky
- Date
- 2010-01-11
- Comments
-
Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT.
- Location
-
- Location
- FENHAM, NEWCASTLE
- Reviewing
- Sky
- Date
- 2010-01-11
- Comments
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EXCELLENT BROADBAND SPEED, BETTER THAN THE EXPECTED, THANKS
- Location
-
- Location
- Swindon
- Reviewing
- Sky
- Date
- 2010-01-15
- Comments
-
I am on Sky Broadband Connect, Paying £17.00 pcm for abysmal speeds, and regular disconections,loss of server you name a broadband problem I get it. They advertise upto 8Mb (i think on this package) but because it's an old BT package and it's so over subscribed the sheer ammount of people trying to use the internet at popular times it becomes pointless sometimes even trying to open a basic webpage, let alone try to upload pics/movies etc to things like FB or photobucket. For example i did a speedtest recently and the average i was getting was 0.08Mb DL / 0.07Mb UL. the only time i got a decent speed ie: 6Mb was about 3am and tbh i am usually in bed by then.
- Location
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- Location
- liverpool
- Reviewing
- Sky
- Date
- 2010-01-18
- Comments
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total rubbish i am on the unlimited downloads and 20mb speed, i am getting lest them half a mb .42mb
- Location
-
- Location
- Stroud
- Reviewing
- Sky
- Date
- 2010-01-25
- Comments
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Moving to Sky from Vodafone broadband has been a very disappointing experience. I am a graphic designer and depend on good connections speeds. I cannot understand how organisations can get away with boasting 8Mbps and delivering, at best 3Mbps. In any other industry this would be damned as misrepresentation.
- Location
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- Location
- bungay
- Reviewing
- Sky
- Date
- 2010-01-25
- Comments
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we have the combined sky tv and internet and paying £40 per months and getting not even 1mb download speed
- Location
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- Location
- Scotland
- Reviewing
- Sky
- Date
- 2010-01-31
- Comments
-
Sky Broadband is US i am lucky to get 500 kb
- Location
-
- Location
- stockport
- Reviewing
- Sky
- Date
- 2010-04-01
- Comments
-
fast reliable connection.i get 9mb connection speed all the time.i had a problem with a noisy line rang sky and they got bt out to put a new line from the pole to my house within 24 hours without charging for it.very happy with them.
- Location
-
- Location
- Arbroath
- Reviewing
- Sky
- Date
- 2010-04-07
- Comments
-
Sky started off pretty well, but the last few months have been nothing but trouble.
My line is capeable of 10mbit. When I had Pipex in the early days, it ran happily at that. When I moved to Sky they informed me that my maximum was 8. Not true, but at that speed, fine, I'll just live with it.
Not long after that they mysteriously upped the cost of my broadband, with no warning. I phoned and asked what was going on and the Indian man (who claimed his name was John, HA) insisted this was correct. I then mentioned we have a letter that guaranteed the price until January 2010. He quickly changed the price back down and apologised. However, come January 2010 they immediately put the price back up.
During this time I have had constant periods of disconnection. These range from 2 minutes (enough to disrupt a game) to 2 hours (enough to disrupt an entire work schedule). Upon phoning tech support and speaking to 'John', the Indian man on the other end, we spent 35 minutes diagnosing the issue. He was not interested in the exact error (which the router supplied), but the colour of the blinking light. Eventually he said there was a line fault and a BT engineer has been dispatched. Why couldn't we have gotten to this in the first place, rather than resetting routers and looking at blinking lights?
More recently Sky has taken to giving me horrendous quality connections. Whilst the speed is fine once connected (sometimes), connecting to games, videos and even websites is an utter nightmare. Ping tests showed my ping to be a full 1 second (1000ms). Upon phoning Sky they insisted it wasn't on there end, and offered no help to resolve the issue.
Eventually I had had enough and phoned and demanded my MAC address. They put me through to an English speaking call centre (how nice of them to only give you English speakers when you want to leave) who said they could not fix the errors with my line, but would offer me £5 off and match O2s price. But then I'd still have a broken connection, for the same price as my preferred ISP?
Eventually they decided to post me my MAC, rather than email or SMS it, I presume to keep me on the service for that extra few days.
To sum up: Avoid. Connections aren't fast, quality is terrible, customer support is incompetent and doesn't speak English.
- Location
-
- Location
- Whitstable
- Reviewing
- Sky
- Date
- 2010-05-01
- Comments
-
Changed from demon to sky ,and very pleased my speed has increased from 1.2 (demon) to 4.2 (sky ) , no cap on downloads , help desk used to configure wireless settings , very helpful .. and first 6 months free.
- Location
-
- Location
- Camberley
- Reviewing
- Sky
- Date
- 2010-05-13
- Comments
-
Good speed and reliability but pray you never need to get hold of customer service...
Been with them 2 years but ticked off that new customers are getting better deals, so I might change.
- Location
-
- Location
- carlisle
- Reviewing
- Sky
- Date
- 2010-05-20
- Comments
-
good service overall seems speedy enuff and no major connection problems....only gripe is the email service...keep getting requests for username and passwords and it gets very annoying....sky told me its rare but it happens all the time with me....but going to sky.com/unlock and follwing thru that page usually sorts it out...apparantly its something to do with skymail being supplied by google....gets annoying tho that they cant seem to sort it....heyho
- Location
-
- Location
- Basildon, Essex
- Reviewing
- Sky
- Date
- 2010-05-26
- Comments
-
Awesome service. 13Kb/s here all day every day. Can get a bit slow when downlaoding big files @ 1.14 MB/s and surfing but that's fine. All day everyday local calls to 01,02 and 03 and a lot of country's worldwide thrown in. Netgear router at first was awful but now got Skys Sagem F@st 2504 and never looked back. Been with Sky for nearly 20 years, no need to change.
- Location
-
- Location
- conwy
- Reviewing
- Sky
- Date
- 2010-08-02
- Comments
-
absolute rubbish and they blame my comp,worked great with BT before i changed to sky a major rippoff especially as they know you will get poor performance.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2010-08-02
- Comments
-
Sky Broadband in Central London is dismal at best. Due to the high volume of usage at exchanges and them being oversubscribed, Sky fails to get a.) ay respectably fast speed in current times, and b.) and consistency in speed. Furthermore, as Sky does not have their own equipment the exchange, Sky Broadband users are forced to pay higher costs... obscene due to the substandard service provided. I really do regret taking up a contract with Sky, something I only went for due to their high standard television service (which I cannot faulter on price or quality whatsoever). It's a shame that as a relatively new entrant to the broadband market, they cannot apply some of their expertise to this industry. Overall rating: Dismal.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.