Sky Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Speed
    2.3 stars
  • Reliability
    2.7 stars
  • Customer Service
    3.1 stars

Based on 35945 customer ratings since 2015-05-05 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

627 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
It is the worst! I am having internet connection problems since 3 months. I have contacted them and still it is not fixed. In addition, I cannot work from home due to the slow or no internet connection at all.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Huddersfield Sky  
2 weeks of no broadband and landline month ago still have had no reply to my signed for letter of complaints
should i contact Ombudsman now??
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
shrewsbury Sky  
omg how bad is this a year now i had sky the worst mistake i have ever made changing from virgin internet to these..phoned them loads a times about speed ,they say nothing wrong ,there is its shocking dips every min or 2..am pulling my hair out ....when i joined there was a sky dish out back so guy said can connect to that i was abit surprised as to not a new 1...also phone socket is years old didnt check that either,also lady down stairs said when she had hers put in the guy who is from a different internet company said he didnt need fit dish as 1 out back so she using mine too.i go to bed nearly every night with headach as it seems they are telling me fibs in fact i know they are ,,they saying nothing wrong ,,also you dont get your own IP address which is not good for some things on the internet,,,also if you like join bingo sites dont go near this it wont work correct at all..i am thinking of getting some 1 who isnt from sky to come an see what he thinks from connection i am owed some thing here for what i have paid an not getting ...as i say if you play on game sites do not join sky at all
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
plymouth Sky  
I would review this via my wifi but once again the Internet is not working - but hey I've only got another week left then my contract is finished - sky is appalling DO NOT HAVE IT! !!!!
  • Speed
    4 stars
Manchester Sky  
I had higher expectations from sky it seems don't can't reach it. The wifi strength is poor. If this carries on when my contract ends I'm going to have to change broadband.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bromley Sky  
Do not join sky at all lags an signal drops its the biggest mistake my life going from virgin to sky ..if you like online games o my this site is the worst ever an they lie an say you have best mps no you dont i promise you shocking
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
plymouth Sky  
Could not imagine a poorer broadband service. At best I see 4 mbps download..usually closer to 2. Speed is irrelevant however as the connection is not usually on long enough to get a measurement. Customer service is lovely and friendly, they just don't fix anything. Leaving for Virgin. Avoid Sky at all cost or do without.
  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Great Shelford Sky  
Having checked speed and found to be 0.24-0.39 Mbs DL (not fibre) expected up to 6mb!! contacted Sky, most helpful with all -- checked line OK, changed filters, re-booted, changed cord from router to master socket. Zilch!! On phone (mobile) for half hour plus going over the same things. At last managed to get an engineer appointment 2 weeks from now. Very helpful but pointless exercise. Unable to tell me what speed I should get for what I pay! Overall sympathize with customer service agent but after the test could not understand why loathe to send engineer. Seems to think something wrong with set up internally. However, same set up for last ten years and only discovered very slow speed when trying i-player and that kept buffering - has worked ok before. Sky are sending new filters and router cable. Fingers crossed or will be looking to switch but will give them a try.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    4 stars
Eastbourne Sky  
Sky joins Cadbury to make FUDGE! I raised a complaint that clearly showed a catalogue of issues that needed to be addressed. I had to chase for answers despite being promised a call back. They palmed me off with a £15 good will gesture and fudged every answer that needed answering. It left me feeling very unsatisfied and even makes me want to join TalkTalk, who are the worst of suppliers. My Sky TV has already been cancelled and I will very well be changing my service provider for Broadband come August. The customer service absolutely stinks on the Sky Fibre. A real shame, because I had good opinions about Sky for a long time.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
South Yorkshire Sky  
the speed they said i would get is no wear near what i am getting
barrow in furness Sky  
Very slow.Even the mobile internet will beat the fibre internet speed. Very worst and really disappointing . Waited so long for the internet and end up with disappointment.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Basingstoke Sky  
speed 5-10 times lower than promised

connection drops repeatedly

customers services - 30min wait for a "chat with Sky expert" (with connection that drops out) or 20 min with a "sky expert on the phone"

"everything seems to be fine, no faults registered" is the only thing I could hear.
"restart your router" the only advice I get.
"we will investigate this matter" - promises, promises...

resolution: AVOID AT ALL COSTS (unless free of charge)
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Maidenhead Sky  
We're with Sky Fibre Optic. We're supposed to get 34mbps and we do on rare occasions. Most of the time, we get between 3mbps-12mbps. We've phoned Sky dozens of times and each time we're forced to endure tedious and time consuming troubleshooting checks. An engineer has come out 5 times, blaming the problem each time on static. Oddly, our speed always goes back up to 34mbps after they've been (and made the phone call) and then the speed drops again after a week. Once, someone at customer support admitted that we had been capped and only a manager could uncap us. Only a few more months of the 18 month contract to go.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Essex Sky  
I missed to pay my bill just for a day and they turned off my broadband . I paid it after a day and then i had to call hundred of times to customer service just to get the internet back, i am really disappointed with their customer service. I didn't have my broadband turned on for a days even after paid my bill, because they are not interested in customer queries and the call centre is obsuletly unhelpful. I have had really bad experience with sky.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Coventry Sky  
I have been with Sky around 3 years ( when they took over o2) and find them very good. I get though in a couple of minutes to a friendly uk call center and they always have managed to solve any problems I have had ( mostly speed- I probably expect too much but I do get aroun 39mbs). The internet does drop out now and again ( maybe every couple of months ) but only for seconds or sometimes minutes. When the router went wrong they sent a new one straight away. I would not go to another ISP based on the reviews of some of them
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Essex Sky  
Totally appalling. Very slow Internet, and after doing a home move with them my billing was changed without being informed at the time and now I am wanting to leave due to misleading information and they will charge me to end my contract. For anyone looking at getting sky think first and see if you can get a better deal somewhere else. Sky really is not worth what you pay
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
Yeovil Sky  
It's been an nightmare to be on Sky Broadband - my current download speed is 0.1 Mbit!
Horrible experience, it happens so often. It is not possible to work from home at all being on Sky Broadband. Avoid. I DO NOT RECOMMEND IT!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
KT33HU Sky  
avoid at all costs!
speed much slower than promised (4 times!)
connection drops all the time
never able to contact customer services (always busy).
When I finally contacted - all I heard was "you did not let us know when there was a fault".
Is there a some kind of regulator body that can launch an inspection of how they deliver what they promise (and revoke their licence if there is enough grounds)? I am sure it won't come to that, but they clearly do not care for customers, so might care about a regulator.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Berkshire Sky  
Absolute garbage. 'You will get 7mbps download' which is rubbish anyway but to make it worse we only get 0.3-2 download and 0.6-0.7 upload! 'We won't slow you down at peak times' every night after 20:00 it drops to nothing. When i am home alone it is semi-decent but when my family is recording something on the tv, or watching something on the computer, it cuts down to 20% ish. We pay £100 a month but we get terrible speeds.
Bromsgrove Sky  
12 o clock at night and still too slow two stream a film, the worst internet provider ever stay well away
Sky  
Absolute trash of a service. Opted for the 40mb/s optic fibre plan and for the past year or so, I have NOT even reached close to the advertised speed. To add further insult to the injury, the speeds I am getting is 2-5 mb/s and fluctuates and changes more often than Donald Trump changes his mind. The customer service does not help at all. They simply deny any mishaps on their side saying the connection seems stable on their side. Stable my arse. DO NOT GO WITH SKY! Easily the most regretful decision of my life.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Boyega Sky  
couldn't find a worse broadband than this, i hooked some tin foil up to a potato and had faster download speed, get your act together sky.
never mind that Sky  
Avoid Sky internet at all costs.. We pay £100 a month for the package and get terrible internet. It cuts out all the time, we have had engineers out, new routers, new filters, changed internet channels regularly and numerous phone calls. We shall be leaving Sky with their unreliable,useless internet
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kent Sky  
Speeds are so unreliable and slow when streaming video. As soon as more than two items connect speed drops significantly.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
Somerset Sky  
This is by far the worst internet and cable tv provider I have ever had the misfortune of using in the last 8 years. Our internet stops working on average once every two weeks, it then takes them 2-3 days to come round and determine the fault is not with our system (it NEVER is) and then a further 4-5 days to get the fault fixed (someone unplugging a connection somewhere in the street). It is beyond annoying and completely useless. As soon as we have time to research a better provider, we are switching. Oh wait - can't do that either, since the internet is down again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Islington Sky  
only getting average of 10 mb/s was promised 12 to 17
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
inverkeithing Sky  
all ways getting disconnected
delayed when playing ps4 online
1st year with them no issues 2nd year crap
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
hill of beath Sky  
8 engineers in 2 1/2 months and still not got broadband for most the day. Lucky if it is on 4hours a day. Insulting £10 Tesco voucher as goodwill gesture stuff that I pay them God knows how much not to mention external services that rely on their internet. Try refunding your customers for loss of services even bloody TV service relies on the internet if u want to use box sets or movies. Final straw engineer for 7 hours yesterday no joy getting sky broadband up and running but low and behold he sticks bt infinity box on and it's all working 2 sky routers not. He leaves 10 mins later I arranged to have BT installed sky can stick their crap services where sun don't shine
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Corby Sky  
I don't recongine the company I deal with from these reviews, I've always found them to be great. I get through to a british call centre and I never have to wait long until I speak to someone.

Technical problems are dealt with efficiently. I did have a major problem at first with reliability so they sent an engineer round and traced the problem to wiring in my house which he fixed and my internet spped doubled to 3.9mbps (BT could only offer me a maximum of 1)

Over the last couple of days I've had problems with the router and they said they would have to send a new one but it would cost me £30. The technical guy I was speaking to agreed with me that it did seem a bit of a cheek to ask that of a loyal customer and advised me to give them a ring in the morning.

Today I spoke promptly to customer services who were most apologetic, and as I was out of contract they said that they would upgrade me to fibreoptic for £10 a month (a fiver LESS than I'm paying now) and no set up fees.

In terms of customer service, I really don't see how it could be bettered.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Chichester Sky  
This is the worst broadband i have ever had it goes off every 5 minutes then when you ask them to sort it out its good for 1 day the goes terrible again this is unbelievable i need to change.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Swansea Sky  
We recently moved, and because of the area had to make Sky or broadband/telephone/internet provider. We went for Sky fibre which promised the earth. Whilst the speeds are pretty good, the supplied router struggles when more than one device wants to stream. Example, when NOW TV is streaming in one room, a playstation is online gaming in another and someone is online somewhere else, it's all too much for the sub standard router. So, I bought a new router. It wasn't until I tried to connect it that the useless broadband tech adviser pointed out that in the small print it states that you cannot use a different router than the one supplied on their fibre package. Which means I'm stuck with this sub standard junk for the remainder of my contract. Clearly Sky don't want you taking full advantage of your fibre network with a decent router.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
cardiff Sky  
Their idea of broadband is two underpaid pensioners sitting in the basement and pulling cables to tell the other pensioner at the telephone exchange to phone up China Post and request a packet via carrier pigeon. And when you phone to complain about the rather terrible speed of 1Megabytes/s (typically at 950Kilobytes/s) with an upload max 60kilobytes/s which if maxed out at peak times typically kills the connection, horrible ping at peak times (>150ms) with >30% packet loss, horrible hardware (and software) that has been designed by a nursery child or the fact that you internet has dropping consistently throughout the day you not only have to pay but also put up with the most mundane check list diagnosis that you've tried many times but also the lack of any fix.

Even better there is no fibre optic , atleast in this block until BT or Virgin get their bottoms in gear, (although BT says that they're 'rolling out' a couple meters of cable for a while now; about 6 months) I'm sure I'll never get the Sky package as if there is anything to be gained from this 'experience' is that their 'fibre optic' plan is shining two key chain lights down a gutter.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Edinburgh, Leith Sky  
DO NOT use Sky for your broadband. Their customer service is shocking! After trying to cancel our account due to moving home we have had nothing but problems. From Sky cutting off the internet in error for 2 weeks, taking over a month to process a refund for an over-payment (caused by their error) to refusing to refund the 'goodwill' gesture they gave for their mistakes and every time you speak to an advisor there is a different response.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Manchester Sky  
Absolutely the worst broadband in the whole world I hate sky it's soo slow the worst I'm even paying extra for faster internet guess what I'm paying extra for no reason as the broadband is still slow as hell. Do NOT GET SKY AS YOUR BROADBAND trust me it's the same as not having any internet.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
England Sky  
without any shadow of a doubt the worst internet provider ive ever had at!!! speed is reasonable is actually getting a stable connection that is the main problem. Upto two to three weeks of good connection then between two and five days of constant disconnection every few minutes. disconnects every night at 2:10 am, EVERY NIGHT. Have finally completed my 12 month contract and you couldn't pay me ennough to stay!! the final three months have been particulaly painfull. literally every online event has been interupted or plain stopped as a result.

TL:DR The worst with constant disconnects
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
huddersfield Sky  
We had a day of internet on and off and they said it was probably a connection in our house, the next day every thing working again and speed raise to 8mb which was great, we noticed the speed dropping and when it got to 6.2mb we call to ask why. Sky made a few remote control adjustment and it went to 9.8mb which is even better, over the next week I took 52 reading every day and guess what back to 6.6mb. So Sky have the ability to raise our internet speed to 9.8mb when questioned and allow or lower it when they think we are not looking. Not good enough Sky.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
Camberely Sky  
Don't use sky !
We pay for fibre optic minimum download speed 30 we get 14 ! Moving ASAP
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Arbroath Sky  
Worst internet I've ever had to use!
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Oxford Sky  
by far the worst provider known to mankind. been with them 6 months and been on the phone to them minimum 5 times per month!!! service is appalling and signal is as good as nothing. they sent engineer after engineer but till today the issue isn't resolved!!! can't wait till the end of the contract i'll be gone in a flash!!!!!!!!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Luton Sky  
Really disappointed with Sky, thought because they were such a big name that they'd be semi confident but I'm pretty sure that the lies that they told me were sufficient to not be entirely legal.

I rang up for technical support after not being able to access an online deal. They told me that I was ineligible for the offer because a line wasn't present in the property (not true) and so I needed to go for a worse deal (not true) and I had to book an engineer to come round (not true).

I then had to switch my appointment and it took at least 30 minutes to arrange that, staff were polite but unhelpful and the automated conversations were very, very long. A week later and they cancelled my appointment because low and behold I didn't need a new line.

Someone arranged to call me back after work (and cancelled), we rearranged to call back before work (he missed the time and rang while I was working and so couldn't take the call) and then he went on holiday.

I spoke to someone else and he offered me a new and really great deal. Which he didn't deliver. He told me he had put in the switch request (a lie) and a couple of days later I got a confirmation for an engineer appointment that I didn't arrange.

I called back and was told that I definitely needed a new line (which I was annoyed about because they cancelled my old one and it takes two weeks to book an engineer and I would have to find cover/take time off work etc etc).

Spoke with someone else to confirm and they said they'd checked and I did need a new line (a lie).

I checked with Plusnet and actually I didn't. I called up Sky again and they confirmed I didn't.

This process took two and a half weeks and would have needed a further two weeks to actually come to fruition. They told me the calls I made were free (a lie again) and so I've wasted over three hours of time speaking to customer services, have not had wifi or landline for weeks and was genuinely worried that I'd given my card details to their employees as they seemed to make bookings that I hadn't agreed with them.

Very frustrating customer service (why don't you go online was a common suggestion- if I could I wouldn't be ringing in the first place), very slow and you never know what you've bought. Was really disappointed by the poor quality and I've now switched to Plusnet.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds Sky  

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