Customer Reviews for Sky Broadband

I was originally with Be internet, and was very happy eith them, but they just took way too long to upgrade to fibre, which they still not done.

So I waited and heard about sky fibre.

I contacted them via their web chat, asked a ton of questions, and after a good talk decided to try them.

They made changing over very easy, did most of the work for me, took me through the sign up process too.

Now I have been with sky since 08/may/2013.

{I do get a little down time once every now and then, think longest was 2 hours, which I called them, and by time I got through to them, and started to ask them to check line etc, it came back on.

I do get the odd quick time out, say a few minutes and notice my ip has changed, so I am guessing it their hardward refreshing all the ip address's, which is quite normal when on a dynamic ip.

I would say I have a 98% to 99% uptime, and service is usually always fast too.

I have used it to run a shoutcast stream to secondlife, a web server, downloaded heavily, watched so many hd clips and concerts off youtube, all with no problems.

My only one real gripe is that they won't allow thier customers to have their details for the router, so your stuck with the one they provide, so home networks are limited speed wise.

But overall I am very happy with my service.

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we are in an unfortunate location - but we are avereaging 0.43mgb which is way below what we were advised we should get - really slow and on/off need to find a faster supplier up here

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After being a long suffering TalkTalk broadband customer we switched to Sky Talk and unlimited broadband. Wow, am I impressed. Firstly the level of communication from Sky prior to and during my migration, fantastic. Connection happened on the day as promised and line is still being tested for stability, speed at beginning was 4Mbps as Sky advised and each day it goes up a notch or two..now up to 14.8Mbps, a speed never seen on our line before. Looking forward to tomorrow to see if it increases further, already it's bordering on double what TalkTalk achieved when it worked. Even the call clarity on the line is better..no crackles like TT. Supplied Sagemcom router works great too with a better range than the range max netgear router it replaced. I can honestly say I am extremely impressed..and can find no room for improvement at all..first class!!

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Utter rubbish, download speeds they quote are nowhere near to what i am getting. The connection drops out atleast 6 times a day for just a couple of seconds and when i contact sky thay give me the usual check list rubbish. Thay have replaced modem 4 filters still rubbish. They have no idea why it keeps dropping out, very very poor service.

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wot can i say apart from utter rubbish after being convinced to change my internet provider by a sky sales door rep i was told the speed i should get complete lies sky dont want to know when you ring them they just tell you to do pointless tests web pages dont load up properly if they even load up at all never had this problem with my old provider,got to be the worst internet provider out of them all,ive had to resort to using my mobile phone as a modem as the speed with vodaphone is much faster 6.5 mb i would advise anybody thinking of changing to sky CAUTION STAY WELL CLEAR YOU WILL BE VERY DISSAPOINTED

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Having been with demon for a number of years ,the max speed was 1.5 meg then they put on a download cap , so decided to change to sky unlimited , have to say its very cheap compared with demon and is truly unlimited , they stated a speed up to 3 meg ,from day one got 4meg and just recently the speed has increased to 5.5meg , so a very happy bunny .The supplied modem/router is not very good , the wireless signal is very poor , so now using a different modem/router.
The tech help is very patchy and l only call them as as last resort.

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Broadband keeps breaking down and they're not even aware of it until you call them. Terrible Customer Service. Speeds are extraordinarily low. Take ages to fix. Absolute crap. Stay away!

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Hi i have been with sky for 10yrs recently had my 1st hic-up in broadband service from them,they have sorted the matter out now,but i do advise speaking to sky customer solutions team instead of call center staff as they are mostly not I.T or broadband specialists,i am receiving the full 20meg as i only stay a short distance from exchange. I would say one incident in 10yr is outstanding very pleased with Sky...

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Worst service ever. Staff put you on hold while they ask how to do job. Clueless! Speed and reliability no more than average. And don't try and leave!!! - they will continue to charge you you and refuse to disconnect broadband telling you only new supplier can do it. After 30 minutes on call (being charged) - magically they can do it!!

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high variation on acheived speeds but never in excess of 3.34 in and 0.3 out. Usually at 1.9. Complaint usually acheives an increase for a while

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