1,366 Customer Reviews over 35 pages
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- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2020-11-04
- Comments
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Worst broadband ever. The light goes red atleast 3 times an hour. I watch tv through the Wi-Fi so half way through watching something it goes off and is extremely annoying. Staff are no help. All they did was send out a new adapter. Hasn't done anything, WiFi is is still the worst ever. Can't wait until my contract ends!!!!!
- Location
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- Location
- County Antrim Northern Ireland
- Reviewing
- Post Office
- Date
- 2020-11-04
- Comments
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Have to reconnect to internet at least 4 times daily. Cant watch catch up tv as picture just stops. Post office also managed to lose my phone number when i moved address - a number i had for over 50 years. The service they provide is a joke. Keep telling me i need to upgrade my package.....I only want to watch tv and get e mails on my laptop without constant interruption. Avoid at all costs would be my advice
- Location
-
- Location
- High Peak
- Reviewing
- Post Office
- Date
- 2020-11-02
- Comments
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DO NOT USE POST OFFICE BRAODBAND!!! Terrible service. Connection kept droppong to point where broadband almost unusuable. Customer Service staff rude and unhelpful. Everything is too much trouble and they can't be bothered. I believe Shell has bought PO Broadband so hopefully yhey will improve matters.
- Location
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- Location
- LONDON
- Reviewing
- Post Office
- Date
- 2020-11-02
- Location
-
- Location
- London, UK
- Reviewing
- Post Office
- Date
- 2020-11-02
- Comments
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0 STARS. Save your sanity and stay clear! Nearly as bad as Barclays customer service!!
Post Office are the worst broadband provider overall. It is slow, drops out mutiple times a day and eventually gives up.
Left without internet for up to 3 weeks every time as they take about 2 weeks to get and engineer to the property and then another week to post a new WiFi box and adapter.
Been with them 12months and had 3 engineers out to my property only to be told it's a fault with the WiFi box and it's needs replacing which post office refuse to replace unless and engineer attends the property and tells them to.
Every customer service agent tells you something different - they don't know what they are doing. Or, they book engineer appointments only for them not to turn up and then you are told "no appointment was booked but hers one for another 10 days time".
- Location
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- Location
- Newcastle Upon Tyne
- Reviewing
- Post Office
- Date
- 2020-11-01
- Comments
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SCAM!!!! SCAM!!!! SCAM!!!! The WiFi was absolutely shocking for 12 months of contract me and my friend couldn’t even load the internet some days AT ALL has to use our 4G instead. If this wasn’t bad enough that the end of my 12 month contract I got charged £30 then another £15 because apparently ‘although your contract ended you still have an account with us so need to pay. Absolute jokers god awful WiFi, god awful customer service and day light robbery. Never again, do not recommend, pay a little bit more for someone more reputable than this shambles.
- Location
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- Location
- COLCHESTER
- Reviewing
- Post Office
- Date
- 2020-11-01
- Comments
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Went through topcashback, cashback denied. That was 50 lost. Internet drops out. Slow. Do not purchase.
- Location
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- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2020-10-29
- Comments
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Seemed to have parental content controls over my searches despite opting not to. Couldn't even see the lottery good causes pages. Couldn't log in to my account or get hold of anyone by phone. Now in the process of switching as my contract is up. Shouldve been 2 days ago. Post office however haven't relinquished my number despite a request from my new supplier 9 days ago. So my new service can't activate until they do. Funnily enough P.O. were on the ball enough to shut off my broadband 3 days ago though... stupid tactic as I usually return to good suppliers next time I switch. Not this time
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-10-27
- Comments
-
Drops out at least once a day, however speeds good when is working. Awful customer service.
- Location
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- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2020-10-26
- Comments
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I work from home, and lose connection at least once a day. When I contacted Post Office about this issue, they totally misinterpreted my complaint and thought I was complaining that the service was too slow, and simply haven't responded on the issue that I have been having.
Speed itself is generally fine when it's working (which it does >90% of the time), but I cannot recommend a provider whose service drops out at least once a day - often in the middle of important work calls.
- Location
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- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2020-10-23
- Comments
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Can't log in to account phoned up 3times to change password still keeps saying details wrong just given up now so frustrated
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-10-23
- Comments
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This is the worst broadband i have had in past 7 years of being in UK across cities. The broadband was not working for weeks and then it keeps hanging. every week i had to calla nd they will ask me to take actions and it will recover and then next week start over again. The customer service is a lottery someday good someday bad. PLease avoid at all cost.
- Location
-
- Location
- Aboyne, Aberdeenshire
- Reviewing
- Post Office
- Date
- 2020-10-21
- Location
-
- Location
- Crawley
- Reviewing
- Post Office
- Date
- 2020-10-20
- Comments
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Customer advisor sitting at home are clueless, My go live date i was told to stay home from 8am to 1pm ,I called them by 1pm & was told engineer might have fixed from exchange & I need to wait till midnight than called again in the morning was again given date after 3 days for engineer to come , pathetic service
- Location
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- Location
- Lowestoft
- Reviewing
- Post Office
- Date
- 2020-10-19
- Location
-
- Location
- GRANTHAM
- Reviewing
- Post Office
- Date
- 2020-10-19
- Comments
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After using many broadband providers i am sorry to say post office broadband has been the worst for speed connection and customer service. After almost 12 months i called to say i would not be renewing my contract and told post office about the poor speed and loss of connection, i was asked if it could be improved would i stay. Yes certainly so was put through to someone technical .working from home had to complain about the rapping music as i could not hear the lady. She put the phone down on me before i had fi ished speaking to her. I was asked to put a different filter in the phone socket box which didnt make a difference and when i called back After 2 days to cancel and explained again why i was told that the filter i was asked to put in the socket wouldnt have made the slightest difference and couldnt understand why i was asked to put this in. Thank you to the man who told me this and took my cancellation notice. Now that i have cancelled it seems that the internet is cutting off more than ever and believe it to be due to cancelling. I have never really complained so i think this tactic is not good for future reference.
I strongly advice not to use the post office broadband it may be cheaper but is not very good and bottom of the list of my previous broadband providers
- Location
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- Location
- Bath
- Reviewing
- Post Office
- Date
- 2020-10-19
- Comments
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Charged me £40 after my contract expired and I had moved out and wouldn't refund it
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2020-10-17
- Comments
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Nearly 2 years with postoffice broadband, I can safely tell you its rubbish, modem goes red, no internet, either it's dead slow we keep losing connections message comes up, called them many times, they say no fault found or we fixed it but fault remains like that, AVOID
- Location
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- Location
- Didcot
- Reviewing
- Post Office
- Date
- 2020-10-17
- Comments
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Post office is absolutely amazing ive had an incredible experience and I left because vodaphone brought me out and I spoke to Muhammad on post office customer service and he was so amazing and I felt at home talking to him what a lovely guy! Thanks Muhammad and thanks post office people who have left bad reviews are absolutely full of .... post office I highly recommended them there really good ans customer service is great 10/10 im sad to leave them.
- Location
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- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2020-10-13
- Comments
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Not nearly as fast as majority of other providers. Inept customer service. Spend £5-10 more per month to get something worthwhile. The Post Office is an institution that deserves to fail
- Location
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- Location
- North London
- Reviewing
- Post Office
- Date
- 2020-10-13
- Location
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- Location
- Rawtenstall
- Reviewing
- Post Office
- Date
- 2020-10-13
- Comments
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I see all of you complaining and I don’t understand, I also got ripped by the post office, I cancelled and sure enough they sent me early cancellation fee, I went on line to the Onbudsman and they had it sorted in two days, no fee to pay and a bonus of one months fee returned
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-10-13
- Comments
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The most awful and dissatisfactory customer service team ever. The phone staff clearly suffer from some medical problems since none of them was able to send me my router for over 2 months after I called 4 time! This whole time I was getting cahrged for the service which I could not use due to not having received my router.
When you try to cancel your contract due to their poor and useless service, they try and make it really hard for you and first threaten you saying that it may not even be possibe to cnacel the contract. Then you are promised a refund for the period which you did not recieve any service, but don't get your hopes high, you are not going to see that refund!
AVOID THIS COMPANY!
- Location
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- Location
- Stockport
- Reviewing
- Post Office
- Date
- 2020-10-09
- Comments
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When the service was live there was no problem. Connectivity suddenly dropped off and engineers were able to identify it was a faulty hub. Waited for over a month for new parts. Customer services kept promising me but nothing materialised. Still waiting.
- Location
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- Location
- wisbech (cambs)
- Reviewing
- Post Office
- Date
- 2020-10-08
- Comments
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in last month of 18month contract, been paying 19,50 all in incl paper bill, just recieved last bill its 25,97 WHY...
not been able to access anything on TV setup for 4months now no solution offered or found, out of action during lockdown could not get re,imbursed as no access to online complaint, unable to log in when running again, missed cut off time to claim, situation never resolved, completely and utterly useless staff on phone, they blatantly lie you when they cant help and worse still they dont offer to help.
NEVER NEVER NEVER USE
- Location
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- Location
- Lossiemouth
- Reviewing
- Post Office
- Date
- 2020-10-05
- Comments
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Customer service was absoloute joke - passed to three different people to ensure this account was cancelled as they enroll you month to month apparently...paid account in full for year and here i am still paying for a service a dont wish to have...they are now saying that it cant be cancelled for a further 2 weeks and i need to post router back to them???? staff very abrubt...avoid at all cost!.
- Location
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- Location
- Manchester City center
- Reviewing
- Post Office
- Date
- 2020-09-29
- Comments
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Awful... never reached the predicted speeds, not even close couldn't even run 2 devices at once. Closed the account and was advise if I didn't return my router I would charged. I no longer live at the property and no longer have access and I have never been told I have to return a router with any other provider before; especially when you pay for it upfront? Also tried to upgrade due to the package never reaching it's advertised speed and I would have had to sign up for another years term.... and that was NOT happening.
Didn't bother with customer support knew from many reviews it would waste my time but was average when I called to close the account. Online chat is never available and the fact I couldn't close my account online like so many other utilities providers allow you to do now was hard with the hours I work clashing with their call centres more often than not.
- Location
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- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2020-09-29
- Comments
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Broadband reliability appalling. I'm working from home and it goes off 4 or 5 times a day. Not good when I'm doing wages. I've been having problems viewing my bills online (I use Mozilla Firefox). I was told by a customer representative that you can only access your account if you use Internet Explorer!I wouldn't bother with them - absolute shower
- Location
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- Location
- Kingswood
- Reviewing
- Post Office
- Date
- 2020-09-28
- Comments
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Please please please please please please please please please please aviod, useless service provider, useless WiFi, useless modem, useless internet, useless customer service, useless technical support. I don't have internet for a month now, they can't even solve the issue. Not trust worthy, customer service is a bunch of liers and rude gangsters.
Stay away
- Location
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- Location
- Mandfield warsop
- Reviewing
- Post Office
- Date
- 2020-09-26
- Comments
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Omy mother pays her bill every month with the post office of voice recording services. My mother is diabled and can not pay it any other way. I live with my mum over her diability which is bad. She had paid her bill 3 weeks ago as she does every month and its on her bank statement i pay for her vi her phone so i no this. And today we had a letter saying she is in debt with this by£105 which i no she is not as i rang the voice service to pay a £158 bill 3 weeks ago and always make sure its paid evety month. I make sure of that and it came up on her bank statement too. And always paid on time. Noy happy with this as now being threatnening to cut of our wifi and phone if we dont contact them asap.
- Location
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- Location
- Pl253ph
- Reviewing
- Post Office
- Date
- 2020-09-21
- Comments
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Absolutely abysmal. Post Office Broadband are actually directly dishonest with you. They tell you there are no limitations. Yet when i tried to use Morpheus and other streaming services - they would not allow me to use it. Um - thatis MY chouce to make. NOT THEIRS!
Secondly, when using my Firestick (i only have this and two mobile phones) and stream my favourite shows/films there - PO Broadband deliberately strangle your wifi, repeatedly interrupting your viewing, slowing it right down and causing problems with buffering, ie: no buffering at all, even if you leave it for 5 minutes.
They are sneaky, dishonest and underhanded. The internet speed also mysteriously slows right down, if you are late paying your bill.
No company should have the power to do this. This infringes on consumers' personal greedom of choice and it's disgusting.
But many companies do do this, lying to consumers that they have no control, which is utter horsefeathers.
I am in the process of reporting this to Ofcom and to Watchdog. Others should do the same.
Post Office is as bad as EE!
- Location
-
- Location
- Banbridge
- Reviewing
- Post Office
- Date
- 2020-09-20
- Comments
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Worst broadband we have ever had. Customer service is terrible. No interest in trying to address issues. Does not achieve anywhere close to average speed we signed up to. They get around it by claiming the speed will be achieved if you attach device you are using to router with an ethernet cable. Totally impractical with young children. It is so bad we just rely on mobile data. Avoid post office internet at all costs!!!! TERRIBLE!
- Location
-
- Location
- Salford
- Reviewing
- Post Office
- Date
- 2020-09-18
- Comments
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Best broadband provider and service ever! Stay well clear! It is unreliable, inconsistent and slow. On the website they specified a 4-8/Mbps download speed for our package: it hardly ever even reaches the 4/Mbps level! Sometimes, for many consecutive days it stays well under 3/Mbps. The worst part is that the connection keeps dropping out EVERY SINGLE DAY, at least 3 times a day! When I contacted them about these issues, it took them a week to respond and even then it was an automated email, saying that I should try to restart my router and sit closer to it! Like I have not tried that before a thousand times...Both their broadband and customer service is absolutely horrible, I can't wait for my contract to end and switch to another provider! Under no circumstances give your money to this company, please!
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2020-09-15
- Comments
-
WORST WIFI EVER. Never works. Can not stream a single episode without consistent buffering. It drops out atleast 5 times a day. Never works in the evening. Often not even enough to send an email. We have rung post office countless times and they always just say it seems to be working fine to them and there is nothing they can do. Counting down till we can change provider. Avoid this wifi. Absolutely terrible.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-09-14
- Comments
-
If I could give this broadband no stars I would. Definitely the worst WiFi ever. Unreliable is definitely the only way to describe it. We have had problems for months. And when we try to get it sorted the customer service team tell us sorry but that's about it. We loose WiFi every night between 8-10 and are told that that's because it's a peak time, but that shouldn't matter, oh and they are also bumping the price up to 37.99 which is a joke, we got this service because it was a bit cheaper and meant to be reliable but it is a joke of a service. If you connect too many devices (more than two) the whole thing shuts down. Do not use this service you will be ripped off
- Location
-
- Location
- Tadworth
- Reviewing
- Post Office
- Date
- 2020-09-14
- Comments
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Please avoid, total useless company, customer service are shocking and rude. They will disconnect the phone while you talking. I had my post office broadband modem just for decoration.
- Location
-
- Location
- Aylesbury
- Reviewing
- Post Office
- Date
- 2020-09-13
- Location
-
- Location
- Chesterfield
- Reviewing
- Post Office
- Date
- 2020-09-12
- Comments
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Worst broadband ever. Disconnects randomly at least 5 times a day. Been a nightmare whilst trying to work from home. Complained to customer service who claimed there was no fault. Bizarrely then started to improve and only disconnecting 2-3 x day, before we informed them that we were not renewing when the contract was up, for it to be worse than ever. Been a nightmare for a year. Absolutely avoid avoid avoid avoid avoid!
- Location
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- Location
- Tottenham Court Road
- Reviewing
- Post Office
- Date
- 2020-09-09
- Comments
-
This broadband must the most ******** broadband in the whole world. Don’t waste your time even thinking of getting PO broadband. I rather use my phone data than use the PO internet. It is a waste of money and time.
- Location
-
- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2020-09-05
- Comments
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Absolutly the worst broadband service i have ever come accross. Internet never works. Cannot wait till this contract is over. Aviod this company there useless
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.