Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Speed
    1.9 stars
  • Reliability
    2.2 stars
  • Customer Service
    2.7 stars

Based on 1795 customer ratings since 2015-12-08 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

303 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
To say this broadband was garbage would b an understatement, stay away if u value your sanity !!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bootle, Merseyside. Post Office  
I got no broadband service from Post Office during the 5 mths I was with them as they never managed to get the BB up and working. It cost me hours of time calling them, lost bookings for a holiday cottage, (with no wi-fi people cancelled) and time travelling to try and sort out the problem. In all it was very stressful. Please DON'T go with the Post Office. In the end they only gave me a refund of £50 which didnt even cover the DD bills they had already charged me for this.
Trefor Caernarfon Post Office  
Well where do i start maybe nov7th when broardband went live ,yes great came on when they said and since the8th nov on /off and this last week off , phoned the support number and calls may be recorded message and thats all i got for 6 days probely 6hrs on call in a que
POST OFFICE GET YOUR ACT TOGETHER
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Southampton Post Office  
The broadband is shocking and there customer service is just as bad. Avoid at all costs. Also there very crafty in the fact that there cooling off period ends on the go live date. So if you end up not liking the service your stuck for the whole 18 months
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Grimsby Post Office  
Rubbish, have had no internet for 3 days, has taken me 3 evenings to get through to them only to be told id have to wait 2 working days for even any help at all, and it being Friday they don't work weekends!! asked if I could get a refund and finish my contract as they were at fault was told at a large cost I could !! RUBBISH !
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
wadhurst Post Office  
When you have a problem, no one to talk to....on 4th call land and 40 minutes later, as by magic, help at the end of the phone, problem solved in two minutes. I would like to give negative stars for customer service The tickets that you can raise on line to request call back are worthless, raised 2 but NO call back. I bet the CEO do not use Post Office for his/her broadband. Cannot wait for contact to finish, the bye, but who to??? Grumpy.,
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Kings Lynn Post Office  
absolutely furious 3 days hanging on phone to listen to that dreadful durge'no internet proper for nearly 2 weeks ,time wasted waiting for response, still got nowhere, reckon customer is important in that case answer our calls and prove it, internet required desperately for 3 people with mobility issues, that aside this is disgusting
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
cornwall Post Office  
Disaster!
I should have gone live a week ago before the the very cheap looking router they sent was faulty. Spent an hour on the phone and they agreed it must be the router. Send me another then I said. Nice, policy is near the to do anything on the good live day, even though they agreed ed that the router was at fault. So had another hour on the phone having the exact same conversation. Eventually they agreed to send another router but it could take 3 working days to arrive. Bear in mind that this is the post office!
After a week no router so another marathon phone call. I'm told that they aren't sending a router but an engineer has tried to call me. I have no missed calls! I eventually realise I'm getting nowhere and ask to speak to a manager. I'm cut off!
Been trying to reconnect for 1 hour and 14 mins. "We are sorry for keeping you waiting, we will answer your call as soon as possible". What a big mistake I have made!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Cornwall Post Office  
Worst broadband ever i ever had i wish if i knew anything or asked any 1 before signing up
1) 0800 no not free
2) router you have to reset 10 times a day
3) customer service waist of time
4) price increase every month without any notice
You lucky to to get 1mb
5) speaking to c/service talking to a wall minimum 45min waiting time
6)please please don,t join post office broad band
7)no good and its not cheap will cost you more then sky
All i can say don,t take my words for it just think before you join these cos if you do they will rob you every day and you will regret it day and night for rest of your life if i say biggest mistake of my entire life it would be POST OFFICE BROADBAND
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
SHEFFIELD Post Office  
I wish I'd never suggested this broadband provider to my partially disabled Mum. A nightmare from the beginning setting it up, and now we are into day 7 and she still has no broadband as they said that there is a BT outage problem affecting not just them, but other main broadband providers. I am going to negotiate trying to come out of the contract for her, all she needs it for is to send me an email and to do her food shopping. Very very poor experience, we are going to another provider.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Buckinghamshire Post Office  
Probably the worst decision I have made to switch providers to PO. Was totally fed up with BT especially after they hiked rates and couldn't/wouldn't enable fibre to our house after they advertised that our exchange (400 yards away) had been enabled. At least with BT I could stream Netflix which I can't with PO. Sometimes better the devil you know!
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Swansea Post Office  
The worst decision ever to sign a contract with post office. Moved my flat and requested customer service to change my connection and they tolfd me that it will take atleast 6 months that was a complete joke and I have to pay £200 which I agreed to pay but they were short of staff to change my connection. Yesterday i paid £194 to recovery company. If you want to join post office internet please put some extra cash in your account to pay.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Birmingham Post Office  
Switched to them about 3 weeks ago but unfortunately they have not managed to get broadband working. Currently only getting under 1mb and often not even that. Having to switch to another provider shortly. I must say customer service staff have been extremely helpful, patient and courteous at all times, unfortunately let down by the technology.

  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Hilmarton Post Office  
Shocking customer service!!!
Left me without internet for over 4 weeks in total(over a 3 months period) and still made me pay bill....without a sorry or compensation .
download speeds are dreadful.....it's quicker to light a fire in your back garden and send smoke signals instead.
. when you do phone them they will keep you on phone for nearly an hour every time.
Hold your heads in shame po... shocking customer service!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Telford Post Office  
Nothing to worry about really, I changed back to Post Office after a couple of years with Talktalk, never had any major probs until this weekend, when, along with everyone else (or so it seems) intermittant router failure to connect with the system. I too have been cut off by them when trying to phone. I notice someone else managed to speak to them and was old it should be back to normal in 72 hours - hey ho !!
  • Satisfaction
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
East Dorset Post Office  
Feel Conned ! If I had known that Talktalk provide the Post Office with their internet service I never would have agreed to contract. Feel completely conned. Have filed a complaint but apparently the Post Office are within their rights not to make it apparent that they are in fact Talktalk ! Service staff really incompetent and rude and even told they couldn't help as I was contracted with Post Office. Ever feel you are going round in circles? Anyone out there considering PO broadband - don't do it!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Putney Post Office  
Broadband speeds of between 3.43 and 5.52
Thinking of buying a carrier pidgeon to get extra speed!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Fife Post Office  
I already had homephone with the PO which worked fine. I have a new Panasonic Smart TV and thought it would make sense to set it up so I can watch Netflix. The order went through, and a small flimsy router was sent through. To cut a long story short, it didn't work. The TV connected to the router fine, but the router didn't have the power to do anything further. The instructions didn't include Smart TV (only laptop, mobile, etc) so I assume it was never intended for it. I also discovered that the router needs to be near the TV - it was in the hall, but even with the door open there was still no signal. One instinctively knows when something isn't going to work and after three days I gave up. 10 phone calls later I finally managed to find someone intelligent at the PO cancelled the broadband on the basis that I was mis-sold it and that I had paid for something that could not be used, and that it was not fit for purpose. I believe what the PO offers is not suitable for Smart TV's and it should be explained at point of purchase. I also should have read the reviews prior to receiving the router - I had two weeks to do this, but didn't think I would have to, as I trust the PO. Not so much now, I have to say. Very disappointing.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Post Office  
From day one the Internet speed has been rubbish connection dropping almost every day even had a new router sent decided to change provider and guess what Internet has gone down phoned them to see if they had cut us off to early they said no that they where having problems nationwide.absolutely terrible service could not and would not recommend
Prescot Post Office  
I wish i had read these reviews before i jumped head first into a contract with this broadband provider. I get less than half of the promised internet speed they said i would receive. Most nights its only just capable of checking emails, if i want to steam a movie then i have more joy hot-spotting my mobile phone as the home broadband cant even load the initial intro.

the fact that your right to cancel the service if you are not happy expires the day before you go live is an absolute joke. This does not allow you to even see or use the internet to make an informed decision on their product.

i have now been in a three week post office battle and i feel this could go on much longer as i refuse to pay £200 to get out the contract when i falsely sold it in the first place.

AVOID THEM LIKE THE PLAGUE!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hereford Post Office  
Only had broadband two weeks and it's absolutely non existent. Was told when I switched from BT that the speed would be the same. Approx 6.5-7mb. It was nowhere near. Most of the time it was 0.75 or lower. These people make promises and fail to keep them. I was lucky in that I was able to opt out. At a cost of £120 though!!
I have now gone back to BT and have infinity. It's going live next week. This is an experience that I would rather forget.
I advise people to seriously consider the Post Office when choosing Broadband. At the end of the day you get what you pay for.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Norfolk Post Office  
Disgusting service in all areas ,lies and unreliable modem. Was on 4mb but even then struggled to get nywhere near 2mb, the modem turned off numerous times a day and needed a reboot which took 5 mins. When i asked about upgrade to better modem i got told september ,no as they said no plans to get it my area untill new year which was not right .... Basically stay away from these lot , signe dup with Plusnet they are brilliant professional and an amazing speed too
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Liverpool Post Office  
Truly awful. Rarely do we get 1 Mb/s - just tested here as .75 Megabits and then 0.53 Megabits. They are a Fraudband Provider. Email often can't be received, online banking hangs. Can't call it a joke as we're stuck with them till the contract runs out. Hah, How can it be a contract when they aren't providing what was agreed?
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Cumbria Post Office  
Worse broadband service I've ever had I asked to cancel and they told me I have to pay over £200 cancellation How is that fair when they're not giving me the service I contracted for?
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Post Office  
Updating of service should happen during out of normal working hours e.g. after midnight.
Updates tend occur during daytime working hours and can last the entire day - no notice is given prior to updating. This is extremely annoying and most inconvenient, as the email service etc. is out of reach during these periods of updating.
I have tried to contact Customer Services to establish how long before there is access to the service, but only a recorded message advising that the system is being updated is available to the customer - that adds to the frustration.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Sherborne Dorset Post Office  
I really think reviews on this site should only be comparative, i.e. relative to the competition.

We used BT for 2 years with average but acceptable speeds (ranges from 15-35 mb/s with hardly any drop outs). But their bills went from about £25 a month to £40 so I switched to P.O. which is costing me £20 a month. I was told when I did this (by both BT and P.O. actually) that they all use the same line unless you pay for fiber optic so there should be no difference in service. I can say after 2 months use this is completely accurate. My broadband speeds have not been affected at all.

In addition to this, P.O. sent me out a router and switched me over on the date they said they would, without me having to do anything after the initial phone call. It was incredibly easy, one month my bill was from BT the next it was from P.O. And the online account BT gave me works perfectly as well, for changing settings and such.

This is why I have given them 5 stars for everything. As a service provider you can only work with the tools available, people like the Post Office aren't generating broadband in a factory, they are just connecting us to the line. Relative to the area that I live in, P.O. are doing a great job for me and I am super glad I changed over.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
BS40 Post Office  
Stay away from this and spare yourself from a lot of frustration. Internet is completely unpredictable and don't even bother contacting customer service they're no use. Worst internet provider we have ever used and we've tried a few.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Einthoven Post Office  
This possibly the worst company I have dealt with. I thought that the post office with its history in communications would be a good choice. Their customer service is non existent and they take ages to answer queries. There on line billing cannot be viewed on an iPad as it needs adobe flash
Avoid this company as they won't be in business for long
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Argyll Post Office  
Whatever you do avoid these idiots. Bad service all round. I had to call an engineer four times then they tried to charge me £168 for replacing a wire which was outside my property and not my liability. To make matters worse, their phone operators don't know what they are doing and couldn't care less.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
suffolk Post Office  
new to Wi-Fi and broadband .post office services I thought I could rely on .also the 18 month deal won me over.i am glad to have read reviews of a seriously intermittent wi fi and internet service. Nothing i have done .and it seems the po. not helpful.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
dorking Post Office  
I joined post office broadband and this was to be a huge mistake.The connection was absolute rubbish and after many phone calls nobody could make the connection better, one call operator even snapped at me saying "we are doing our best.I asked for paper bills and never got them, i couldn't even log into my account online and my emails would never send. In the end i bought myself out at a big cost.please di not use the post office, they are a one big waste of time.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Worcester Post Office  
cons sounds cheap but nasty avoid they good selling stamps not f internet
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
bolton Post Office  
Impossible to stream movies, can check emails etc at a push. By the time it has loaded up an app I could have posted a lettter with them to santa!
Tamworth Post Office  
DO NOT LET THE CHEAP PRICE OF BROADBAND INFLUENCE YOU ! What a grave mistake getting P.O. Broadband, the unreliable and poor speeds are NOT acceptable, I ordered P.O. Broadband on the 12th and received router etc on the 26th, phoned and complained of the speed etc from the very 1st day, only to be told I only have a 12 days to cancel, tried to explain I if the broadband was up and running on the 12th it would of been canceled immediately as it is not fit for the purpose (DO NOT GET ANY SPEED) but as 12 days have lapsed since I ordered it I am not in my rights to cancel etc. ABSOLUTE RUBBISH.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Middlesbrough Post Office  
I joined POBroadband in 2012. The speeds are not good but then I accept that I live very rural. The first router was crap with terrible wifi. I complained that I was getting a better wifi signal from my neighbours routers than the one they supplied. They changed the channel and I no longer had the problem from other routers but wifi was still crap so I had another moan and paid £30 for a more powerful router. This was marginally better but not great. I noticed that when I returned from a weeks holiday the service was intermittent so I rang again and they suggest I see a different IP address than the router. This turned out to be less secure on WPa and not WPA2 so my iPad showed a security error. Back on the phone and they blame the iPad update. So I tried to ngo into the router and change the security but the password had been deactivated. Then the prices went up this Sept for users nand at the same time I took a holiday and came back once again to an intermittent service. So I decide to jack them in after nearly four years. All I can say in their support is that the staff I spoke to were very helpful but were never really able to get to th ebottom of th crap wifi and intermittent service. I think that the PO are not moving forward with their service, not looking at its shortfalls and improving and certainly not providing decent routers. I have move to Sky on 7/11/2016 with fingers crossed for a better service. Customer care so far has b en encouraging.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Lincolnshire Post Office  
Horrific experience !Worst telecom of all time.They are the most incompetent unreliable,absolutely hopeless company I've encountered.If you want to avoid stress,time wasted,being overcharged,faulty equipment,dreadful service (in every respect),steer clear of these losers.
london Post Office  
Dont use them .tried it first time .a bunch of effortless people .sent a parcel with my sons medicine to a bording school who has 24 hours security and at the gates .they didnt make any effort to contact anyone rather just posted a card to say missed you .never use this company .
  • Satisfaction
    1 star
  • Speed
    1 star
Luton Post Office  
My mum wanted cheaper wifi and to save money so bought this one - constantly makes me frustrated as I cannot do homework effectively from home with awful connectivity. (Have been waiting to send a snapchat for 20 mins, will play no videos without buffering etc) - I am 16 and would rather her spend my pocket money on decent wifi rather than this, and usually resort to using 3G or 4G at home rather than out and about

Please only get this if you have deep seated internal anger and you feel like you need to have a viable reason for smashing something in your immediate vicinity. Only good for posting letters.
  • Satisfaction
    1 star
  • Reliability
    1 star
Kent Post Office  
I singed up to an 18 month contract I should have none that the first three letters of the world contract spells exactly what it is a con, should never have cost me more than £23 a month its now at £26-99 a month and when i've phoned to complain, I've been told to read the small print in the CON tract, can charge anything they want. Can't wait to get out of it
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
co xurham Post Office  
Really, anyone thinking of using this company should think again because they are appalling. I have just been forced to leave them. Our phone and broadband has been going down for weeks on end, again and again. The fault is always with them and never in our home. They have tried to charge me £120 for a non-existent engineer call, for a fault they corrected (yet again) in their exchange or wherever. Their speeds are hopelessly slow. The phone keeps fading. You cannot even talk to their customer services on a clear line. They are rude and abusive. They do not respond to complaints. They could not apply called display nor other phone features such as witheld number barring. They charged for it for half a year, but couldn't apply it! And refused to refund the wasted costs. Frankly, this is a company that just cannot run itself. They haven't even given me an impasse letter to pass on to Offcom, because something as simple as this is beyond them. They never reply to letters. A useless company that should be avoided at all costs. Very expensive once you get to the truth of their costs.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Plymouth Post Office  

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