Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Speed
    1.9 stars
  • Reliability
    2.3 stars
  • Customer Service
    2.7 stars

Based on 1536 customer ratings since 2015-07-28 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

198 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Goes down 30+ times a day. Customer service failed to reply to complaint. Telephoned them and got a recorded message they are experiencing high calls, call back, then the call cuts off. The product is sub standard, the customer service non existence. I will never endorse anything the post offers offers again. They really do not give a damp.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leatherhead Post Office  
DO NOT GO TO PO broadband. Like all other reviewers I have learnt lesson hard way and wish I had read reviews first!! BB speeds download 0.5 upload 0.3mb With Plusnet and BT Hub I could download TV catchup and watch whilst downloading within a few minutes. Downloading via PO takes overnight for one hour program SD. However looking at other reviewers I appear to be fortunate I can do this. Had BB since January and tied in to 18 month contract. Unable to use smart TV or stream from internet. Took about an hour this morning to watch 2 minute video for work pension purposes as kept buffering. Paid phone line 12 months advance. Customer services tells you to check your own internet speeds. Thought that was their job. I agree they are reading from script. Too complicated for me and I imagine it would be then be I would have to pay for engineer etc. I will try a better router as PO one cheap and nasty. I actually used BT hub router for plusnet plusnet operator talked me through setting it up as delay receiving it. Wish I'd kept it! Don't say I didn't warn you......
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
dunkeld Post Office  
After 4 months of complaining about the speed no joy, my neighbours all get 20mbs and I get 5mbs, on my last call they said they probably pay more!! So the speed according to the PO is based on what you pay not location. Trust me use another provider that has a customer service that is worth a call.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Bedford Post Office  
NEVER EVER GO NEAR THE POST OFFICE FOR YOUR TELECOMS.

I recently decided to change my internet & phone provider from The Post Office.
Primarily this was because on several occasions I had tried to contact them with regard to switching to an advertised better deal than the one I had been supplied. At one point even going into a Post Office to see if they could contact the appropriate office. No luck there either.

My new provider contacted the Post Office as a matter of course when 'switching'.

Which was why I was surprised when some time later I received an invoice from the Post Office, but for amounts in the future.

I telephoned them and Lo & Behold I actually got to speak to a human. I explained the situation, and was assured I would receive an updated invoice - which duly arrived with a 'pay by' date on it.

Why was I leaving I was asked – because your customer service is non existent, I replied, and was never offered a better deal even though I class myself as a loyal customer - No response to that.

I therefore arranged via internet banking to pay on the date they required, and it was duly paid on that date according to my internet statement.

Some days later I received a text from a company using 3 letters as a logo? I had never heard of, requesting I contact them urgently about a financial matter. Another scam I thought. I received several more 'urgent' requests over a period of days, so decided to 'play' and see what it was about, only to be told (I paraphrase here) the information required was of a delicate nature about a close friend – who? I inquired – 'we aren't allowed to release that information' – then I'm not going to speak to you, I reply!

A couple of days later I receive a snotty threatening debt collectors letter about proceedings that will ensue if I don't pay the outstanding debt (bearing in mind I have paid monthly on the dot for the last 6 years, I thought this was a bit rich).

I telephoned them, only to be told the debt was cleared. I know I said so why are you sending snotty letters dated after the payment date? It's paid now so it doesn't matter, says the operative.

All this because the Post Office are too incompetent/stupid/lazy/inept to liaise with anyone, let alone their debt collectors – what a bunch of unmitigated cretins – JUST NEVER GO THERE FOR YOUR TELECOMS.YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    3 stars
Devon Post Office  
I would give the customer service a 0. What a joke of a service false information worst customer services I've ever come across. Anything else I can help you with? Is all you get back from these people.useless
  • Customer Service
    2 stars
Post Office  
Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)
  • Satisfaction
    2 stars
  • Speed
    4 stars
Devon Post Office  
It’s never the Post Office’s fault, is it ?
A few months ago my Post Office broadband service was up and down like a yo-yo. Customer Service (LOL) blamed the phone connection, my router, my wireless software, the position of my computer, the thickness of the walls, you name it. In the end it turned out to be a nationwide problem with BT servers, and was featured on the TV news. Fat lot the Post Office staff knew.
Having improved after the BT failure, the service is now dropping out on almost a daily basis for short periods, every time it rains heavily – and it’s being doing a lot of that lately. When I first reported it, the filters were blamed and I was talked into buying two new ones. I changed them – no improvement. When things got better for a short time, I put the old filters back and the service was fine – I’ve kept them in. Then I began to get static on the home phone service as well. After a month or so that disappeared, but the drop-outs continue in wet weather. If I had to rely on PO broadband, I would have abandoned it long ago.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Surrey Post Office  
Worst broasband ever... It stops working all the time for very long periods! Never again
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Norwich Post Office  
no points... they have miss sold the product to me knowing full well i had problems with talk talk over a contract that i had cancelled only to find out they are post office broadband partners...as for the product itself it is shocking no internet connection on a regular basis the router zyxel is pathetic the internet speed is atrocious anyone thinking of buying this product THINK AGAIN !!!
rotherham Post Office  
Lets be frank here...

My wife signed up for Post Office Broadband and Home Phone, and was quoted £21 a month by the sales rep in the town center.

Sounds like a great deal BUT they did NOT tell her that this DI NOT INCLUDE LINE RENTAL - Which pushes the real cost up to £50 a month...

Fortunately, There is action being taken on this and soon all Home Phone and Broadband providers will have to display costs WITH LINE RENTAL!!!!

Then there is connection, The Supplied modem is AWFUL! It has frequent issues and needs to be hard rebooted on a regular basis.

The connection is at best slow, and not the speed promised - So again, False Advertising!

Then having a slight income issue, Her bill was just £27 behind - She had a letter about it but had missed phone calls due to being out at work - On receiving the letter, she raked together the extra £30 - Payed at the Post Office assured by the staff that paying in cash would mean her payment would be registered straight away...

But with her Broadband and home phone being cut off - She called them and was told this was incorrect and that this would have been quicker has she paid by debit card.

I have worked in a call center so again I know that this is total BS!They just have a record on their computers that a payment is pending - It takes 3-5 working days to receive that payment.

From Dodgy Equipment, to false sales and seriously poor customer service - THIS COMPANY NEEDS TO BE SHUNNED!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lowestoft Post Office  
Ordered a new phone line & broadband had an engineer date but he never came. Called customer services several times waste of time and 0345 money on my landline. Still don't have a date or reason why except blaming Open Reach. My advise steer well clear wish I had never bothered.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Norwich Post Office  
Connection unusable at peak times (fails completely sometimes)
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
DERBY Post Office  
I switched to the landland and broadband package a little over a month ago. The landline deals are great as they offer international calls so its convienant to talk to my family back home. However the broadband is pathetic. I have never had such a slow connection, very sporatic and alot of the times it doesnt connect at all an so i have to turn off the box and rebute it. Its impossible to use my computer outside of the room in which the broadbad box is. I read the reviews and wasnt expecting a 4 star service but even a 1 star service would be welcome. I see now why the price is so competitive because of the disappointing reliablility of it is disgraceful. Lets hope it improves or i see them losing alot of customers.
Leeds Post Office  
Signed up for Broadband, engineer was supposed to come and connect the line on the 27th, phoned them when he was a no show, got my router in the post then they called back claiming the appointment had not gone through. So now they want another £6 delivery for a new router even thought i have a brand new one in the box and i now have to wait another 2 weeks for an engineer to come out.
Should have listened to the reviews and went with someone else.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Alnmouth Post Office  
Appalling. I live ina rural area and previously had Plusnet. How I wish I had not switched. I had an excellent servive from Plus Net. Have been complaining to Post Office since installation over a month ago Download speed today 0.85. Avoid
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Somerset Post Office  
They failed to live up to their extravagant claims about their broadband service, which was non-existent. It would take us 1/2 an hour to get on to our bank account then it lost the signal part way through the transaction. Trying to get on to any websites , say to look at holidays, was impossible.They claim download speeds of about 14mbps which is simply not true. On the tests they did on our behalf, after I complained, the speed was less than 0.5 MBPS. So they agreed to cancel the contact.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
East Midlands Post Office  
post office broadband is a great option for anyone who wants to stream videos and download some programs. post office broadband comes with a crappy zyxel router which is trottled by post office themselfs so i installed my own gateway router and it boosted the speed from 5MBPS to 12MBPS which i was promised. overall great company good speeds for my usuage anyway.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
Armagh Post Office  
Had PO broadband for several months with no problems,running 2 NOW TV boxes in different parts of the house,suddenly had problem with wi-fi signal getting progressively weaker over a couple of days until I could only get it on my phone in the room with the router. Tried to explain this to customer service, asking for a new router. Spent 20 mins speaking to someone who was unable to understand this, told me I needed wi-fi repeaters....at one point she asked "how thick are your walls?" ...resisted replying "not as thick as you" and demanded to speak to a manager. Result,was sent new modem, problem solved. Told manager if I wanted this level of customer service I would go back to Talk Talk !!
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Croydon Post Office  
I have been complaining about low speeds since December 2015, these are intermittent ,the lowest being0.005 ,usually 1.5, The highest 7.03,which was 11-30am
Spoken Post Office services, had Email from Mr Winston, Head of Operation, to say that the Technical Issue on my Broad Band and Home phone has been fixed on 6/6/2016,were has now the 15/6/2016
we are down to 1.5 is this the best I can expect, especially when doing btwholesale speed test, it still comes up there is a error some where
and have
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Derbys Post Office  
Absolutely appalling. I very often can even load a speed test. Far far worse than dial-up. It's not just our location (rural) because with Eclipse, we had no problem. So it is PO or BT or the both of them. We are so angry about it, I'd better stop to control my language.
North Devon Post Office  
Po broadband joke of a service numerous phone calls to clueless customer service nothing but drop outs i bought 2 different modem routers at expense to me problem still remains now they expect me to pay out 140 quid for a engineer to check line they can take a running jump can't wait to leave this crap service and I don't care who else they have to deal with I pay premium I want premium total crap broadband...
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Post Office  
The problems started when trying to buy the broadband package on the website, which had a technical problem. The next issue was difficulty in trying to speak to an advisor as the automated system wanted a land line number (we don't have one). We eventually got through to an advisor and we were then given a date and time for an engineer to visit our address. Two weeks later and the engineer failed to appear. Another call to the PO resulted in an assurance that an engineer would visit shortly. Yet another two weeks have passed and no engineer has appeared or any communication from the PO. Needless to say we have cancelled our order. Truly terrible service and it is amazing the PO is still in business if this is what the average potential customer experiences. Not happy.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh Post Office  
Avoid. The worst broadband service ever. You may save a few pounds but what's the point if your broadband speed is the slowest. I'm giving zero for everything.
Rugby Post Office  
I have had a nightmare regarding my dealings with PO in that there was no follow up telephone call to resolve my issues.I will seriously consider my provider next time
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Kilrea Post Office  
Extremely poor - previously 6-8 Mb with BT ADSL - same speed at 3am with Post Office but 'fair use' policy means struggles to reach 1 Mb and fairly unusable in evenings and weekends. Not recommended at all!!
  • Satisfaction
    1 star