Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Speed
    1.8 stars
  • Reliability
    2.1 stars
  • Customer Service
    2.5 stars

Based on 1944 customer ratings since 2016-03-28 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

358 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
After complaining about horrible speeds and then realising I had the phone cable plugged into the wrong place, customer service helped me out and my broadband is just as fast as the broadband I had with Sky. I assume it varies by location but I get good speeds here.
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
PENRITH Post Office  
Satisfaction - none
customer service - very poor
speed - worse than snail pace
reliability - completely unreliable
Hutton Post Office  
This is on behalf of my mum. she has been with these people for quite a few years now. The broadband speed has been pitiful throughout. However there was a period last year (late sept. to Feb this year) that she had no internet at all. They claim their systems had been hacked and a fix had been sent out. Mum was in hospital during the time of the fix so it wasn't fixed. The bill arrived, she paid it except for the £26 broadband portion as she had had no service. She has a lifeline system in case she falls at home (she's 82), regardless, they cut off the phone because of the £26! She had also rung them and talked about it and someone was supposed to be looking into it. The more I read about them, it makes me wonder how a bunch of callous thugs like this are allowed to remain in business. Caring Britain eh?
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Norfolk Post Office  
Without a doubt the worst broadband I've ever used. I would get better connection if I plugged the wires into a cereal box. The post office are literally getting money for nothing. DO NOT WASTE YOUR TIME OR MONEY
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Newcastle Post Office  
When we joined about 4 years ago, they were very good for service and price although the speed was slow. Have been asking them to do something about the wretched service for over a year. They say there must be a fault somewhere in the physical line before it reaches our house, and I can only assume the potential expense of locating it is the reason they do not bother. The helpline people are generally snarky and aggressive and nobody will take our complaints seriously. Shortage of alternatives is the only reason we are still with them. Forced to take unwanted landline as in very rural area. Internet drps off from anout 3.30, and is often unuseable at peak times in the evening.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Ludlow Post Office  
Unbelievable lows in respect of product and customer service. about 1.9mbps, may as well be dial up. Continually lie about giving you call backs to help sort out a solution. Mention cancel in contract and they immediately trot out that they meet OFCOM standards and as such there is nothing they can do. Clearly all agents are well briefed on this. Annoying thing is only under contract as moved house and remained brand loyal. Offered to put me on a fibre trial at more money to see if that helped. No guarantees offered though. I asked if this would start a new contract length, they said yes it would. So to attempt to get anywhere near a decent speed I have to pay more and gamble that it delivered, otherwise I am locked in longer to a more expensive white elephant.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Nottingham Post Office  
Broadband keeps going down. Not possible to watch programmes without continual interruptions. All phone calls to complain end with nothing being done. My daughter goes next door as she now refuses to use post office. Time to move.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
stoke on trent Post Office  
Switched to Post Office Broadband in 2016, as a response to BT continually upping their prices. I think I've made a mistake. The broadband is about as slow as it can get without actually stopping completely. Customer service is reasonable, once they've answered the phone - which can take some time.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    3 stars
South Lakes, Cumbria Post Office  
Slow speeds often under 0.90mbps, can't watch any video even tiny ones. Drops out several times a day. raised 5 tickets, each one says its been fixed but it hasn't. Not impressed, I will have to go back to plusnet as soon as i can escape, but took out 18month contract. When on phone to tech they seem very attentive and say they will call back but hey, they don't! poor - such a shame i had hoped they would surpass the giant BT but no, just cheaper..
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
dunsfold Post Office  
Received this broadband and have had a long unsatisfactory journey with the post office. Started with not receiving our router until day 15(one day after the cooling off period had ended) then had a further wait before the router would even work. In the meantime we had received our first bill for a service and product we couldn't even use.
Following this within a week we had called them up complaining about how slow the broadband was. They suggest doing a speed test. Attempting to get the details to carry out the speed test was like pulling teeth. Then finally we are told we need a laptop and have to hardwire it in order to carry out the speed test. We have I phones. We don't need or require a laptop and so don't own one. What's more we genuinely don't know anyone who owns one. We were met with a bit of confusion here as to what we had to do next.
Following this we are met with the cold shoulder. We were hung up on twice when we attempted to tell them we wanted to leave the post office as the service was shoddy,unreliable and slow. The internet would switch of and on. The router would just do its own thing really. Then we are told that we would have to pay the full fee of over £200 in order to cancel our contract with them. We told them they hadn't delivered on their service and wouldn't be paying it. They have since contInued to follow on with their actions and have sent us letters asking for the full amount!!! They have got to be joking!!!!
DO NOT EVEN CONSIDER HE POST OFFICE!! USELESS UNRELIABLE AND SNEAKY
Newcastle northern ireland Post Office  
Moved from BT as thought a better deal for unlimited broadband. Speed is very slow and I keep getting disconnected. Cannot access my account on line by my IPad as I do not have adobe flash player installed! Why do I need Adobe when all I want is to access my account and go paperless etc. Would not recommend and will change provider at end of contract
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Paignton,Devon Post Office  
Speeds at less than 1 mbps at peak times and still advertising 16 mbps useless customer service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Ashkirk Post Office  
I got Post Office broadband in on 9th December,and as I write this review today on the 5th February I still don't receive a service. I have lost count of the number of times I have phoned up for assistance,only to be fobbed off. I have been told three times that an engineer would be sent out within 3 working days.... I'm still waiting! If anyone is thinking of signing up to this service,my advice would be DO NOT EVEN CONSIDER IT. Pathetic service and pathetic customer care,and that's me being kind.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Carnlough Post Office  
I have been with post off broadband for about 3 years and haven't had any significant problems. customer service has always been excellent broadband speed and reliability has always been great. thanks to everyone at post office for a fantasic service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
halifax Post Office  
The most awful broadband supplier ever. A month of speeds at 0.3Mbps, before they agreed to allow me to leave without charge. Still they are trying to send me a bill of £220 for early termination. I have paid for broadband for 4 months now and they refuse to refund the broadband charges I have paid. I now have approx 30Mbps with Origin Fibre for the same price (exactly the same telephone socket!)
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Gloucestershire Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Home Post Office  
Awful internet... the worst I have ever used. Cuts off constantly, 10-15 seconds to load a web page, can never watch anything online... Have been less that useless when phoning to see what I can do, wont allow me to cancel so am having to pay ectra to use my 3G phone internet for streaming... how can they get away with this?! Awful
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Gloucestershire Post Office  
I would highly recommend NOT using post office broadband, I am sick to death of the wifi going off every 10 minutes, it's slow, unreliable and I can honestly say it's the worst, absolutely appalling, I pay everything on time and I'm still having to cope with a rubbish broadband. I am a student and it is vital that I have good internet access with all of the assignments I have to do. I definitely will be going back to BT, it may be expensive but you get what you pay for!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Home Post Office  
There isn't a barge pole long enough. Steer well clear. Evenings and weekend speeds remind of dial up internet.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Argyll Post Office  
Cannot wait for contract to end. Internet virtually unusable in evenings an at weekends due to slow speeds. Can never get through to customer service as always put on hold. Avoid at all costs!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Warwickshire Post Office  
been with them since the 9 of this month Internet slow keeps cutting off been calling them loads of times with no help telling you to turn off reset over and over upload is about 1mb they keep saying its our phone line box which was just new last year with EE we going over to talk talk in 7 days but this service is a joke I read so many bad reviews on it I regret it charging to them they changed me £35 only been with them 2 weeks with a not working broadband yours love taking money £140 for someone to come check don't think so don't go with them
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
saltcoats Post Office  
How I wish I had read these reviews before signing up in August last year! The broadband speed is appalling. I have phoned several times to complain, the latest being last week when I was advised to submit three speed tests per day for a week through their support website. I followed this to the letter, phoned today and was told none had been received! Was also informed would have to pay £140 if I wanted an engineer to come out to check. In five months I have rarely been able to watch anything through my android box.Terrible service. Avoid at all cost.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Newark Post Office  
First off, Iv'e been with broadband for many years (Since 2009/8) Which, i will admit was easy going and no issues up until around 2014. The speed's is Horrible, and Should not be sell able in my opinion. I have given chance after chance. (My speed Fluctuates well below 1mbps and 0.09 Upload) Im disgusted at this service, Avoid this service And go to a better provider. The router also decided to stop working at random intervals. and has to be rebooted. Im going to be swicthing over to BT Infinity in the coming weeks to get away from all this. The only decent thing about PO Broadband is the fact that you may, if your lucky enough will get someone who can actually help and NOT waste your time! Also, if you go over your usage limit your speeds drop horrendously! I mean, they give you Horrible speeds when not capped, and they have the cheek top cap you lower, even though your already under 1mbps. Im absolutely done with this company! Avoid like the plague
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Scotland Post Office  
The availability of Internet services is so limited it unbelievable. After suffering for nearly two years with limited services and no actions taken by the Post Office I can only say avoid the broadband it's worth paying a little more with another provider. Customer services have several stock phrases and rarely deviate from it. Do not consider this supplier.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
nantwich Post Office  
Very poor customer service. They just send automated reply to complaints and no other response. A 1 star ratting is too much. Deserve zero rating on all categories. Worst broadband provider in my experience.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wrexham Post Office  
I have had no internet for a while now. I was late paying my bill. But it was paid in full on friday 13th january 2017. for the amount of £48.70. It was paid by visa so it was an instant payment. I have rang your VERY rude customer service twice. once on saturday 14th january and once on monday 16th january on saturday i was told it would be back on with in 36 hours. When i rang monday i was told i was still going to have to wait further. Most possibly until wednesday 18th january 2017. WHY do i have to wait 5 days to get resumed service? Most companies have it back on with in 24 hours. When my bill comes at the end of the billing month i want those 5 days payments refunded. I do not see why i should pay for almost a week of having no connection. This is not acceptable. Yes i was late with the bill as i had cash problems. But i still paid the bill as soon as i could and i think this is discusting service. I have had this problem before having to wait 3 days to get my service resumed. I made no complaints as i know i was late. That being said. I can not help if i have had cash flow problems. I HAVE ALWAYS sorted things as soon as i could and i want that to be recognised. I completeley understand the restriction and cut of service until a bill has been paid. That is common sence for a company. But i also believe as soon as your customers side of the bargain has been met. In which MINE HAS BEEN. they should be treat as well as any other customer. I could not help my circumstances. You may not understand that. Your probably a millionaire with no cash worries at all. But i am not. I am just an ordenary person in an expensive society trying to make the best of a bad financial situation. i need reconnecting the internet is mostly the only form of communication i get as i have MENTAL HEALTH issues which stop me from from going out and communicating. I have nervous breakdowns when im in public situations that i can not handle. Saying this. i still need to communicate or i would be compleatly alone. I do not appreciate this at all and i seriously want every day you have made me become a social leper by having no internet refunded off my bill total at the end of the month. your company is disrespectful and so is your call centre. This is not acceptable.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Worksop Post Office  
The worse broadband I've ever had, and very bad customer service. It actually shocked me how bad and ignorant the customer services was. Should of sticking with sky for the extra few pound.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Post Office  
Please friends dont go for post office boarband and phone .They hided everything and cheated us anytime calls what they added to my account without my agreement and they charged me £120 extra and the boarband speed is rubbish.The Customer service peoples are so rubbish and head weighted peoples .They should change train those peoples to speak politely.I hate the time the time we wait for them to answer us and the way they response is not acceptable.please dont go for it
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Winchester Post Office  
the broadband really bad not even 2 weeks with them it keeps cutting off going slow preamble alter problem the custom help line not any better its the worse broadband out I can see with so many reports on them I have changed but my first bill is £35 and I only been with them 1 week that's shocking you internet not been working since it went live just last week 2017 people don't go with them avoid them you be dissepiment
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
saltcoats Post Office  
I don't know what's happened to the Post Office, but I certainly would recommend AGAINST choosing them in future. Initially, 2 years ago, I dealt with mostly good Call Centre staff, (excluding their insistence on paying by DD, which I refused, having already been paying by S/Order instead, perfectly efficiently).
Over the last 6m-1yr, my internet speed, accessibility and freezing has become progressively worse, to the extent that I have lost very important work, missed priority deadlines and been unable to access valid pages when necessary.
The latter response of their Call Centre has been "change the white 'adaptor' socket lead", "unscrew the wall socket and plug into the socket inside" (which also happens to reveal bare wires in doing this), "run the speed test websites yourself" (despite not having internet access), "borrow someone else's pc/laptop" and "if we have to send an Engineer out, it will cost you £140"! (This doesn't count the times they tell you to do the standard reboots, checking of leads, turning power off, unplugging and putting your pen in the hole in the back of the router... ). I have still been left with no access, have had to pay to visit local Internet Cafe, missed deadlines for online payments and applications, (NEVER received an apology,) nor received replies to numerous e-mail queries when fed up of calling "Support". Think they must have moved Call Centre overseas as nowadays there is a distinct lack of communication too! I shall now, reluctantly, have to seek phone and broadband elsewhere.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Exeter, Devon Post Office  
I have had post office home phone and broadband package for over a year now and I can honestly say I can't fault them.My installation was free and was sorted out very quickly with text message updates.The landline is great and I have chopped and changed my call package several times (via my on-line account) currrently I pay £4 extra a month to have free anytime overseas phone calls....amazingly good value!! The broadband router looked a tad flimsy and cheap when it arrived but astonishingly it has provided consistently reliable internet (we watch Netflix every night).....am I the ONLY satisfied customer on here?!!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Torquay Post Office  
Terrible service with atrocious speeds; avoid at all costs!
Cornwall Post Office  
Just awful. Every day it drops out for hours on end. I've had a few days in a row where it does not work at all. Every day I have to reboot it several times. Customer support was good. They reset it from their end, gave me a new router and even got BT to change the telephone wire. However it just never works properly. Avoid at all costs.
  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    1 star
Dunstable Post Office  
Hopelessly slow and intermittent. To cap it all when the router failed they refused to replace it as I was "out of contract".
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Anglesey Post Office  
Changed to Post Office Broadband in the end of October and really regret doing it. The connection is unreliable and almost everyday I have to restart the router. It's very slow also, PO promises between 2 and 4 Mb/s but it's very rare that I get a bandwidth greater than 1 Mb/s.
The support is a joke, it's very difficult to get through to someone, usually it takes more than 15 min before we get to an engineer and they are not prepared nor technically skilled for the job.
Very poor service overall and I really recommend to stay away from PO broadband.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Maidenhead Post Office  
Changed to post office a month ago since then I have experienced nothing but trouble with my internet speed I cannot do anything with it. I rang their helpline to no avail after about a 15 minute wait each time the person(s) that I spoke to hadn't got much idea first person I spoke to told me to dismantle my incoming telephone socket & if that didn't work go on the internet and do a speed check 3 times a day for the next week and forward it on to BT . The second person informed me that she would do a line test which I was informed it was ok then I was told she had increased the speed to a much higher setting so I did a line test and it was no different from the 2.5 I have been receiving all along,I was also informed that if an engineer had to attend there would be a charge of £140 of which I would have to pay if I wanted to resolve the problem. I think I was told this in order to stop me complaining too much . If anyone is thinking of changing to post office for their internet (DONT BOTHER ) I cannot believe I've got to endure this poor service for the next 18 months until my contract is finished.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edingale staffordshire Post Office  
Rubbish - unreliable connection - slow -
Routers which dont work
cannot connect to my email
Voicemail is unreliable
Hidden connection costs

The only reliable thing is they never fail to collect the money

I would not reccommend this service and I have the premium package!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Rhydlewis Post Office  
Just been without a landline or internet for 16 days, all without explanation or adequate compensation. It took 13 days of recorded messages ("thank you for your patience") before we got through to a real person on the "customer care" line and an engineer was called.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Ceredigion Post Office  
We've been with the Post Office for over two years now and contrary to many other reviews, we haven't really had any problems (touch wood, I hope I'm not jinxing myself here!). We're in a small town. We regularly stream Netflix, Amazon Prime etc. on the TV or PC with no problems; downloads on the PC are fairly speedy; and my son plays hours of online gaming such as League of Legends generally with no problems. He has complained about unacceptable lag if he is in a game and we try to watch Netflix but otherwise no issues. We regularly have two laptops and a PC running at the same time, all watching YouTube or skyping etc. I've only given four stars for reliability because we have had the occasional short period (a few minutes up to 20 minutes) of either very slow running or total unavailability for no apparent reason, but this only happens 3 or 4 times a year and hasn't really been a problem. In general we are happy enough with it. I haven't had to deal with Customer Services but don't recall having any trouble getting it installed in the first place.
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Northamptonshire Post Office  

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