Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.5 stars
  • Speed
    1.9 stars
  • Reliability
    2.3 stars
  • Customer Service
    2.7 stars

Based on 1469 customer ratings since 2015-06-24 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

180 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
I have been complaining about low speeds since December 2015, these are intermittent ,the lowest being0.005 ,usually 1.5, The highest 7.03,which was 11-30am
Spoken Post Office services, had Email from Mr Winston, Head of Operation, to say that the Technical Issue on my Broad Band and Home phone has been fixed on 6/6/2016,were has now the 15/6/2016
we are down to 1.5 is this the best I can expect, especially when doing btwholesale speed test, it still comes up there is a error some where
and have
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Derbys Post Office  
Absolutely appalling. I very often can even load a speed test. Far far worse than dial-up. It's not just our location (rural) because with Eclipse, we had no problem. So it is PO or BT or the both of them. We are so angry about it, I'd better stop to control my language.
North Devon Post Office  
Po broadband joke of a service numerous phone calls to clueless customer service nothing but drop outs i bought 2 different modem routers at expense to me problem still remains now they expect me to pay out 140 quid for a engineer to check line they can take a running jump can't wait to leave this crap service and I don't care who else they have to deal with I pay premium I want premium total crap broadband...
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Post Office  
The problems started when trying to buy the broadband package on the website, which had a technical problem. The next issue was difficulty in trying to speak to an advisor as the automated system wanted a land line number (we don't have one). We eventually got through to an advisor and we were then given a date and time for an engineer to visit our address. Two weeks later and the engineer failed to appear. Another call to the PO resulted in an assurance that an engineer would visit shortly. Yet another two weeks have passed and no engineer has appeared or any communication from the PO. Needless to say we have cancelled our order. Truly terrible service and it is amazing the PO is still in business if this is what the average potential customer experiences. Not happy.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh Post Office  
Avoid. The worst broadband service ever. You may save a few pounds but what's the point if your broadband speed is the slowest. I'm giving zero for everything.
Rugby Post Office  
I have had a nightmare regarding my dealings with PO in that there was no follow up telephone call to resolve my issues.I will seriously consider my provider next time
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Kilrea Post Office  
Extremely poor - previously 6-8 Mb with BT ADSL - same speed at 3am with Post Office but 'fair use' policy means struggles to reach 1 Mb and fairly unusable in evenings and weekends. Not recommended at all!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Portesham, Dorset Post Office  
Well was looking forward to getting this but engineer did not show when expected .i called them up to be told there was a problem with bt and it should be sorted by end of week .guess what end of week came no engineer or even a phone call to let me know what was happing .so i canceled it..if they want to keep customers they need to keep them informed .not impressed by the customer service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Carlisle Post Office  
It is not possible to communicate with these people. The have a customer help line!!! Hahah! No help, no accurate record of what is said, no possibility of speaking to someone who might understand why you are Nnoyed they have had a debt collection agency send you an email about an account for £15 they told you not to pay because your final account was being prepared. They don't listen. I would never use them again. From the appallingly low broadband speed to the four copies of every letter they sent coming through the post to the numerous phone calls. It is like banging your head against a wall. What makes it worse is they have been trained to say " is there anything else I can help you with today?" Hahah if it wasn't so bad it would be funny. Buy your service from somewhere else, whatever they give you free it just isn't worth it.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
West Sussex Post Office  
Can only speak from personal experience. I had a problem with broadband dropping off at various times rang post office and to be it took a few weeks to sort out but they were helpful and courteous did everything to sort out had engineers attend the property but couldn't find anything wrong. Eventually they put the line on 24 hour watch and did discover dropouts on the line. Post office were great at ringing me to keep me up to date so no need for me to keep ringing them, post office did all the leg work to correct the fault which eventually turned out to be a fault on the line from the green box to the exchange which bt corrected and now have a nice clear broadband. So to sum up it does take time as post office have to deal with bt and talktalk but it did get sorted, eventually.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
Oldham Post Office  
Ordered Post Office Broadband Unlimited and Phone after changing from Sky Broadband. Well I can tell you this it's been perfect, my set up was fast only took around 14 days to get online from first order. Everything works as it should do never had any problems and even getting a better speeds than Sky. So pleased saving money every month love it. Very Happy with the service no billing issues or connection problems even my NOW TV works perfect in every room with post office broadband.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Sheffield Post Office  
sent me a bill including missed appointment charge which was incorrect, they had full access but failed to keep appointments themselves. Wrote to them in March giving chapter and verse, they ignored my letter and sent me a threatening reminder. Sent a copy of my March letter by recorded delivery, they ignored that and cut the line off. Took an age to get through to customer support who were completely useless. Didn't have any record of my letters and just wanted me to settle the outstanding bill. Do not go anywhere near this shower, avoid at all costs
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    4 stars
Aldeburgh Post Office  
Avoid at all costs. Total mess up Placed an order and we were given date and waited 2 weeks for engineer and on the day no one turned up Had to phone to find out why he hadn't turned up Supervisor told me that the problem was sorted and promised we would be on line within a week. Should have been connected yesterday I have spent over 2 hours on the phone to try to get this sorted and although l had been assured by Supervisor that he would sort the problem out we have been told that l would have to start another order and have to wait nearly 3 weeks We have had 3 routers delivered
stow on the wold Post Office  
Went to the post office for two postage stamps after waiting in line for about tem minutes I walked to the clerk . I was informed by the clerk that she did have change for a $5 bill and told me to go to the next clerk. I walked out after getting back in line and waiting for another 15 minutes with only two clerks at the windows and about 12 people waiting to be serviced. This post office really need to hire more people and get their workers to work more efficiently. The clerks really need to improve their customer service etiquette because without the customers you would not be working at the post office. The waiting in this post office is extreme.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
900 Market street Post Office  
8 days after my go live date still no broadband (thank goodness for tethering)still not got my own phone number just one they give me. I have never spent so much time and money (over £20 so far) on the phone in my life trying to sort it out. I have never spoke to so many people and passed from person to person and department to department its The biggest mistake Ive ever made since the dial up days. And now i was told this evening someone will contact me as they cant put me through to the person dealing with my case/problem and all this hassle to save £1.90p per month ...
  • Satisfaction
    1 star
  • Speed
    1 star
Birmingham Post Office  
I has taken 8 minutes to do a speed test. Post Office broadband is the slowest of everyone I know
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
bb1 2sd Post Office  
Initally up to 6 Mb/s, but deteriorated since and recently as low as 0.3 Mb/s which is practically unusable. Costs less than BT but very much a case of 'you get what you pay for'
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
Hanley Swan Post Office  
Given zero stars for all 4 categories.
Didn't expect great speed, but I can't even stream iplayer; often it doesn't provide any connection at all. It's been over a year trying to get some fix in place. All they do is send an Openreach engineer - they have no other option to offer. They outsourced customer service to a new group (Talk Talk) - no difference. I've made appointments & they haven't turned up. They've turned up when I hadn't made an appointment. Absolute joke.
Arbroath Post Office  
From the outset of my broadband order this has been a comedy of errors, why I ever decided to stick with it I don't know. Perhaps it was their degree of flexibility over the term time and the ability to leave after three months without incurring any termination fees as I was already a landline customer. The landline service was pretty good.

Communication from Post Office is simply diabolical. They simply don't have the decency or energy to follow it through. It took approx 6 weeks to get my home connected and in the end I decided against it. Not even was the router delivered on time.

Communication is their BIG downfall, no one knows who anyone is; they don't follow requests through, you have to chase it.

While the prices may seem attractive especially if you have their landline service, don't expect a sterling service with broadband connection if your experience any difficulties.

I cancelled the broadband service altogether and the landline will be going soon as well. They now wish to chase me for cancellation fees after all of the difficulties I have experienced.

Unfortunately their brand has been severely damaged as a result of this and I see Post Office as a wide range provider of different services. The small independent shop owners with post office counters will suffer even more because of comments of poor service from utilities like this. Best avoided if you can.
  • Satisfaction
    1 star
  • Speed
    1 star
Northamptonshire Post Office  
I am highly frustrated and regret this service...a total waste of money.
I turned overnight technician as their reps make me giggle wt everything myself each time I called to complain!

Since February activation....I hv not had a whole half an hour internet connection..my 2 yr old son is more frustrated as he couldn't do anything on his tablet and always crying for internet! My girls go to the library to do work on the computer and I am paying for a service not being used...they threatened me wt 250+ pounds for cancellation if I leave! I am totally sad!
Wolverhampton Post Office  
I have been with the post office several years and have had very little problems with them, until the last year. They have put the prices up, I tried to speak to customer services to speak to them about the cost, but a machine told me the call rate was so high I would be better to hang up because the chances are I would be cut-off. So I e-mailed them and asked them to call after 17.00, but they never they left a message to ask me to call back. I e-mailed again but no response. Over the Easter weekend we had no e-mail tried to phone again, same response. I am seriously considering looking for another provider but I have looked at the reviews for most providers and all of them have more negative then positive reviews. Are there any providers out there who are any good?
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Norfolk Post Office  
I cant comment on broadband speed or reliability as it was never fitted, they gave me 2dates never seen them or a modem. When I cancelled because they broke the contract they want cancelation fee, and threaten you with debt collectors, they are the most evil inefficient disgusting company I have ever had the misfortune to deal with. And I will fight on keep away from it at all COST
  • Satisfaction
    1 star
  • Speed
    1 star
ayrshire Post Office  
This would be a no star review if that were possible.

The broadband speed was so slow it was practically non-existent and I have never experienced such poor customer service (for anything). Avoid at all costs.
London Post Office  
AVOID! I cannot believe I am writing this! It took a week to get connected and now it is connected it's off more than its on! Customer services are pleasant when you call. But clearly reading through a tick off list! Several times now I have had to unscrew my connection box to try second plug! Engineer replaced faulty cable that was in my starter pack! Every day at least 6-7 times connection is lost. Sometimes for hours! It's a terrible service!
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
newcastle Post Office  
Months of horror. Turns out despite checking before hand that infact an IP stream was only available so after taking my money, which I am still trying to get back, I could only get 0.3 Mbps . Disorganised customer service, endless waiting, line going dead, complaints just in a circle of nothing and no conclusions. Can't complain enough.....dreadful from being to end and still out of pocket. Don't touch the post office, even my parents are out of pocket and very upset....worst company to deal with probably in this country
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Exeter Post Office  
Had no e mails for 5 days, reported it , customer services useless and no help whatsoever, they could nt care less. they dont know (or seem to care) when we will start receiving e mails again. wish Id never gone to post office and I am going to change my provider
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Grimsby Post Office  
I have been without email since last Thursday afternoon. When I contacted customer service no-one seems to know anything or if they do they are not telling. Some of theoperators were quite rude. I am changing my operator.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Trowell, Nottingham Post Office  
I have stopped receiving emails for the last three and a half days to date. PO Broadband customer service said that it is due to maintenance and should be fixed within 24 hours. Some hope! They haven`t even informed their customers what had happened either via email or on their website. Absolutely abysmal service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Dorset Post Office  
If you like to leave messages and no answers NO EMAILS FOR DAYS you would be better with a two cans and string because both give no answers. 4 days no emails and no answers they should have stayed with BT and not changed to talk talk I suppose cheaper is better.I suggest everyone contacts OFCOM do not speak to post office they are useless,if they told you what problem was you might have sympathy but you can not because they keep it a secret.Has someone attacked system.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
cornwall Post Office  
Email has now been unavailable since Thursday 24th March. Customer support are useless and arrogant. Apparently customers will just have to wait until Tuesday after the Easter Holiday weekend to have it restored.

You can figure I am now in the process of switching ISP.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Scotland Post Office  
I am not awarding any stars because in the 5 months I have been with the Post Office I have not received a reliable service and they have done nothing but lie to me about the issues. They refuse to visit the exchange even though they've established there are no problems within my house or where the connection enters my property. Managers are never available and return calls when you've told them you will not be available. I have tried to appeal to them on a humane level- that the stress is causing me chest pains but it makes no difference.They have my line rental up front asit was cheaper to pay it in this way so they have me tied in. AVOID AT ALL COSTS.
Somerset Post Office  
Barely ever get more than 1 megabit download or upload speed, worst internet service provider i have ever come across, customer service was ghastly and there is a huge fee to cancel service
DO NOT join this service you will almost instantly regret it
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lurgan Post Office  
Post Office Broadband has been a complete Disaster.

Firstly they state the switchover date but the line goes dead all day and douse not start working until midnight the next day.

Secondly and more importantly the slowness of the service is so slow that my 2g mobile phone is twice as fast at openi g web pages than the post office broadband. Nothing works anymore, I can't log into anything on any mobile devises unless I stand next to the router and switch everything else off, even then sites crash, time out and drop wireless conectivity and when they do connect any wide connections crash.

My opinion is that the service is not fit for purpose and I do not beleave the technical help desk when they say the service will get faster, I need it to work now, not next year.
norfolk Post Office  
Avoid this provider at all costs. The speed is consistently slow, the company does not reply to correspondence or complaints and fails to resolve technical matters. It provides defective hardware. It takes money from your account without explanation and fails to repay.
We have now changed to a company that provides the promised speed and reliability, is always available on the phone and by email to answer any questions and all within the agreed price.
The PO has ignored the fact that we have closed our account and keeps on sending bills for service it has not provided and now has instructed debt collectors to harass us for money that it is not owed.
The PO customer care is non-existent and incapable of actualy speaking with customers in a reasonable, effective and curteous manner. It produces inaccurate bills and keeps on sending bills weeks after we had moved our account elsewhere. It provides defective routers and then asks you to pay for the defects.
In short this provider is nothing but hassle to deal with, it is unreliable and untrustworthy.
If you wnat to avoid troubles and want speedy relaible and inexpensive internet connection and courteous customer service do not go to the Post Office.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Post Office  
Because BT perform maintenance for the PO, their website is often down and therefore you are unable to access your e-mail account - sometimes losing this service for a whole day!
The Post Office are antiquated and have useless, unknowledgable custmomer service operators.
I'm going elsewhere
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Limcolnshire Post Office  
Im am discusted with the service i have receives had it since december but regreted it after the first 2 months as theg had cut the services and only after 3 weeks of bars on the açount and getting told to wait 24hrs each time i asked for a new router witch came after 6 days and to my suprise still no service it was only when i hade threatend to leave my services had resumed and no letter of how sorry they were or anything if i could rate minus i would DONT GO WITH THIS COWBOY COMPANY worst thing you can do
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
doncaster Post Office  
I regret this decision so much, we joined with them 6 months ago, our router was delayed getting here then they set back our date for another 2 weeks despite me pleading that I am starting Uni and need internet, then for the price and hassle they offer the slowest internet it seems in the area and the router is so unreliable we have to reset it every other day.

We;re leaving now but then we have a huge cancellation fee to pay up on which I think is ridiculous
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
ABERDEEN Post Office  
Can't add anything that hasn't already been said. AVOID at all costs! Absolutely dreadful, slow, non existent internet... only given service 2 stars as the staff were always polite and tried to be helpful, not that anything that was suggested made any difference. Kept telling me their tests showed we had an average speed of 4mg, well why the hell is it unusable then!! Have just tried to cancel contract but told would have to pay £200 to leave! I thought PlusNet were a little slow but how I wish I'd never moved. Look elsewhere, don't touch with a bargepole!!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
North Sheffield Post Office  
Slow rubbish lagging disconnecting all the time 0 out of 10 sack your self leaving this crap behind
sheffield Post Office  
Was with PO for phone line. When 12 month free offer came up for broadband I called them. They checked my area connection=great. Sent router (idiot proof) set it up. Online. Not had ANY issues with speed or connection. (have waited a couple of months, still not dropped in anyway) Only thing is password given is wrong for new email, cant access my account online. Called for new password, got in, then next couldnt. Havent been anle to access post office email since. However everything else is fine. I would say call them, no complaints here.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
south Post Office  

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