Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 355 customer ratings since 2014-03-05 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

10 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
I'm sorry I can't give NO stars. I've been a customer for years and they were good. However late last year (2014) something changed. Constant drop-outs, evening speeds below 1 and customer services who (when you can get through) blame you for the poor service. It must be your PC, your wires, something inferring with the router.

BT open-zone checked it out and there was no fault in my home, so I didn't have to pay the £140 as threatened. This is simply a capacity issue. The ISP market is designed to fail. Post Office rent the lines, servers, exchange capacity from BT - whose customers get a good speed, while PO customers get below 1.0. Anyone smell a rat.

There is some internal issue with the PO broadband at present and their customer service has now fallen to a level no money-paying customer should have to tolerate. So on balance, they used to be good, but now they are unable to provide a decent service - so for the avoidance of disappointment and stress - do not opt for Post office HomePhone and Broadband
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Dave Cornwall Post Office 2015-02-07  
Excellent price at 8pcm, plus 15 for line rental which is less than the line provider (BT) charges. Shows how much BT rip people off. Reliability is 100%, speed 6-8mb as I'm less than 1m from the exchange.
Package has got worse, as they've removed components such as free evening calls to landlines, free weekend calls to mobiles and some international numbers; they now sell this as a separate 5.75 add on, which is disappointing but at a total price of 28.75 would still be bearable, considering you're not financing a media scum mogul who (apparently) hacks murdered schoolgirls voicemails. And TalkTalk regularly have the worst customer service known, only rivalled by Orange & BT.
Post Office customer service is mostly good, although they did leave my 80 year old mother cut off for days, despite promising me that they'd get her reconnected within hours. That and the fact that they never even called me back to explain, when they'd promised to, means that they lose 2 stars and my respect. At least their customer service hasn't been relocated, a la Dyson/Orange/Sky, to a far flung place where you have problems understanding and being understood.
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
david NP22 Tredegar Post Office 2015-01-17  
unreliable and most the time very slow, cuts out at least twice a day and lately getting worse. starting to look around for better deals.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Graham H hertfordshire Post Office 2015-01-07  
Ok for basic service but dont expect any support.
  • Satisfaction 3 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Ian S Epsom Post Office 2014-12-22  
Until recently, a useable service but it has become vitually unuseable and their tech support are both clueless and useless. Every call mights as well be the first and I have wasted hours, with nothing more than frustration to show.

I understand that they have changed from BT wholesale to Talk Talk - need I say more.

I pay for a premium unlimited service yet frequently I get less than 1Mbps and during evenings and weekends, the connection repeatedly fails. Absolutely hopeless.

I have just requested MAC code to leave. AVOID like the plague.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Esmerelda Sussex Post Office 2014-01-17  
The first week was really bad but after that i've had no problems, but i know 2 people in my street that have, one of them changed to bt
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 3 Stars
john barrow in furness Post Office 2010-04-24  
Started off well but speed has dropped over the first 3 months of my contract - now intend to complain - we'll see what transpires!
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 3 Stars
  • Customer Service 5 Stars
J Gilderoy Fencehouses, Tyne & Wear Post Office 2010-04-14  
ok
  • Satisfaction 3 Stars
  • Speed 3 Stars
  • Customer Service 3 Stars
kevin cwm-y-glo Post Office 2009-11-05  
Speed completely unreliable.
neil telford Post Office 2009-10-24  
i cannot get any satisfaction
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
margaret home Post Office 2009-08-05  
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