Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Speed
    1.9 stars
  • Reliability
    2.1 stars
  • Customer Service
    2.5 stars

Based on 1976 customer ratings since 2016-01-23 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

338 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Cannot wait for contract to end. Internet virtually unusable in evenings an at weekends due to slow speeds. Can never get through to customer service as always put on hold. Avoid at all costs!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Warwickshire Post Office  
been with them since the 9 of this month Internet slow keeps cutting off been calling them loads of times with no help telling you to turn off reset over and over upload is about 1mb they keep saying its our phone line box which was just new last year with EE we going over to talk talk in 7 days but this service is a joke I read so many bad reviews on it I regret it charging to them they changed me £35 only been with them 2 weeks with a not working broadband yours love taking money £140 for someone to come check don't think so don't go with them
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
saltcoats Post Office  
How I wish I had read these reviews before signing up in August last year! The broadband speed is appalling. I have phoned several times to complain, the latest being last week when I was advised to submit three speed tests per day for a week through their support website. I followed this to the letter, phoned today and was told none had been received! Was also informed would have to pay £140 if I wanted an engineer to come out to check. In five months I have rarely been able to watch anything through my android box.Terrible service. Avoid at all cost.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Newark Post Office  
First off, Iv'e been with broadband for many years (Since 2009/8) Which, i will admit was easy going and no issues up until around 2014. The speed's is Horrible, and Should not be sell able in my opinion. I have given chance after chance. (My speed Fluctuates well below 1mbps and 0.09 Upload) Im disgusted at this service, Avoid this service And go to a better provider. The router also decided to stop working at random intervals. and has to be rebooted. Im going to be swicthing over to BT Infinity in the coming weeks to get away from all this. The only decent thing about PO Broadband is the fact that you may, if your lucky enough will get someone who can actually help and NOT waste your time! Also, if you go over your usage limit your speeds drop horrendously! I mean, they give you Horrible speeds when not capped, and they have the cheek top cap you lower, even though your already under 1mbps. Im absolutely done with this company! Avoid like the plague
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Scotland Post Office  
The availability of Internet services is so limited it unbelievable. After suffering for nearly two years with limited services and no actions taken by the Post Office I can only say avoid the broadband it's worth paying a little more with another provider. Customer services have several stock phrases and rarely deviate from it. Do not consider this supplier.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
nantwich Post Office  
Very poor customer service. They just send automated reply to complaints and no other response. A 1 star ratting is too much. Deserve zero rating on all categories. Worst broadband provider in my experience.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wrexham Post Office  
I have had no internet for a while now. I was late paying my bill. But it was paid in full on friday 13th january 2017. for the amount of £48.70. It was paid by visa so it was an instant payment. I have rang your VERY rude customer service twice. once on saturday 14th january and once on monday 16th january on saturday i was told it would be back on with in 36 hours. When i rang monday i was told i was still going to have to wait further. Most possibly until wednesday 18th january 2017. WHY do i have to wait 5 days to get resumed service? Most companies have it back on with in 24 hours. When my bill comes at the end of the billing month i want those 5 days payments refunded. I do not see why i should pay for almost a week of having no connection. This is not acceptable. Yes i was late with the bill as i had cash problems. But i still paid the bill as soon as i could and i think this is discusting service. I have had this problem before having to wait 3 days to get my service resumed. I made no complaints as i know i was late. That being said. I can not help if i have had cash flow problems. I HAVE ALWAYS sorted things as soon as i could and i want that to be recognised. I completeley understand the restriction and cut of service until a bill has been paid. That is common sence for a company. But i also believe as soon as your customers side of the bargain has been met. In which MINE HAS BEEN. they should be treat as well as any other customer. I could not help my circumstances. You may not understand that. Your probably a millionaire with no cash worries at all. But i am not. I am just an ordenary person in an expensive society trying to make the best of a bad financial situation. i need reconnecting the internet is mostly the only form of communication i get as i have MENTAL HEALTH issues which stop me from from going out and communicating. I have nervous breakdowns when im in public situations that i can not handle. Saying this. i still need to communicate or i would be compleatly alone. I do not appreciate this at all and i seriously want every day you have made me become a social leper by having no internet refunded off my bill total at the end of the month. your company is disrespectful and so is your call centre. This is not acceptable.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Worksop Post Office  
The worse broadband I've ever had, and very bad customer service. It actually shocked me how bad and ignorant the customer services was. Should of sticking with sky for the extra few pound.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Post Office  
Please friends dont go for post office boarband and phone .They hided everything and cheated us anytime calls what they added to my account without my agreement and they charged me £120 extra and the boarband speed is rubbish.The Customer service peoples are so rubbish and head weighted peoples .They should change train those peoples to speak politely.I hate the time the time we wait for them to answer us and the way they response is not acceptable.please dont go for it
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Winchester Post Office  
the broadband really bad not even 2 weeks with them it keeps cutting off going slow preamble alter problem the custom help line not any better its the worse broadband out I can see with so many reports on them I have changed but my first bill is £35 and I only been with them 1 week that's shocking you internet not been working since it went live just last week 2017 people don't go with them avoid them you be dissepiment
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
saltcoats Post Office  
I don't know what's happened to the Post Office, but I certainly would recommend AGAINST choosing them in future. Initially, 2 years ago, I dealt with mostly good Call Centre staff, (excluding their insistence on paying by DD, which I refused, having already been paying by S/Order instead, perfectly efficiently).
Over the last 6m-1yr, my internet speed, accessibility and freezing has become progressively worse, to the extent that I have lost very important work, missed priority deadlines and been unable to access valid pages when necessary.
The latter response of their Call Centre has been "change the white 'adaptor' socket lead", "unscrew the wall socket and plug into the socket inside" (which also happens to reveal bare wires in doing this), "run the speed test websites yourself" (despite not having internet access), "borrow someone else's pc/laptop" and "if we have to send an Engineer out, it will cost you £140"! (This doesn't count the times they tell you to do the standard reboots, checking of leads, turning power off, unplugging and putting your pen in the hole in the back of the router... ). I have still been left with no access, have had to pay to visit local Internet Cafe, missed deadlines for online payments and applications, (NEVER received an apology,) nor received replies to numerous e-mail queries when fed up of calling "Support". Think they must have moved Call Centre overseas as nowadays there is a distinct lack of communication too! I shall now, reluctantly, have to seek phone and broadband elsewhere.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Exeter, Devon Post Office  
I have had post office home phone and broadband package for over a year now and I can honestly say I can't fault them.My installation was free and was sorted out very quickly with text message updates.The landline is great and I have chopped and changed my call package several times (via my on-line account) currrently I pay £4 extra a month to have free anytime overseas phone calls....amazingly good value!! The broadband router looked a tad flimsy and cheap when it arrived but astonishingly it has provided consistently reliable internet (we watch Netflix every night).....am I the ONLY satisfied customer on here?!!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Torquay Post Office  
Terrible service with atrocious speeds; avoid at all costs!
Cornwall Post Office  
Just awful. Every day it drops out for hours on end. I've had a few days in a row where it does not work at all. Every day I have to reboot it several times. Customer support was good. They reset it from their end, gave me a new router and even got BT to change the telephone wire. However it just never works properly. Avoid at all costs.
  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    1 star
Dunstable Post Office  
Hopelessly slow and intermittent. To cap it all when the router failed they refused to replace it as I was "out of contract".
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Anglesey Post Office  
Changed to Post Office Broadband in the end of October and really regret doing it. The connection is unreliable and almost everyday I have to restart the router. It's very slow also, PO promises between 2 and 4 Mb/s but it's very rare that I get a bandwidth greater than 1 Mb/s.
The support is a joke, it's very difficult to get through to someone, usually it takes more than 15 min before we get to an engineer and they are not prepared nor technically skilled for the job.
Very poor service overall and I really recommend to stay away from PO broadband.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Maidenhead Post Office  
Changed to post office a month ago since then I have experienced nothing but trouble with my internet speed I cannot do anything with it. I rang their helpline to no avail after about a 15 minute wait each time the person(s) that I spoke to hadn't got much idea first person I spoke to told me to dismantle my incoming telephone socket & if that didn't work go on the internet and do a speed check 3 times a day for the next week and forward it on to BT . The second person informed me that she would do a line test which I was informed it was ok then I was told she had increased the speed to a much higher setting so I did a line test and it was no different from the 2.5 I have been receiving all along,I was also informed that if an engineer had to attend there would be a charge of £140 of which I would have to pay if I wanted to resolve the problem. I think I was told this in order to stop me complaining too much . If anyone is thinking of changing to post office for their internet (DONT BOTHER ) I cannot believe I've got to endure this poor service for the next 18 months until my contract is finished.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edingale staffordshire Post Office  
Rubbish - unreliable connection - slow -
Routers which dont work
cannot connect to my email
Voicemail is unreliable
Hidden connection costs

The only reliable thing is they never fail to collect the money

I would not reccommend this service and I have the premium package!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Rhydlewis Post Office  
Just been without a landline or internet for 16 days, all without explanation or adequate compensation. It took 13 days of recorded messages ("thank you for your patience") before we got through to a real person on the "customer care" line and an engineer was called.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Ceredigion Post Office  
We've been with the Post Office for over two years now and contrary to many other reviews, we haven't really had any problems (touch wood, I hope I'm not jinxing myself here!). We're in a small town. We regularly stream Netflix, Amazon Prime etc. on the TV or PC with no problems; downloads on the PC are fairly speedy; and my son plays hours of online gaming such as League of Legends generally with no problems. He has complained about unacceptable lag if he is in a game and we try to watch Netflix but otherwise no issues. We regularly have two laptops and a PC running at the same time, all watching YouTube or skyping etc. I've only given four stars for reliability because we have had the occasional short period (a few minutes up to 20 minutes) of either very slow running or total unavailability for no apparent reason, but this only happens 3 or 4 times a year and hasn't really been a problem. In general we are happy enough with it. I haven't had to deal with Customer Services but don't recall having any trouble getting it installed in the first place.
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Northamptonshire Post Office  
I am astonished by how bad the customer service is. Can't comment on broadband and phone as it still isn't working
Bromley Post Office  
The worst broadband supplier I have ever had.
Customer service non existent they do not understand the meaning of service.
Broadband speed less than I used to receive in the 1990s on a dialup service.
Broadband reliability is a joke, There is no reliability. and it seems the Post Office could not careless about service or customers.
I have complained since the start of the service about the speed and power or lack of it of the wifi router supplied, no one bothered to contact me to resolve it, since then complained via resolver had a pathetic reply that they had problems affecting thousands of customers and they were in the process of getting things sorted but giving no idea of how and when, no apology no offer of compensation, The complaint was made via resolver on the 1st Dec 2016 and is still not sorted, In my opinion the Post Office is the most useless broadband supplier in the country.
The service is so poor I would not recommend the Post Office for anything.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
plympton Post Office  
Charged unknowingly. Terrible stability.
Run by talk talk so has the same rubbish as talk talk. nothing is different. Worst rubbish ever.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Barton Upon Humber Post Office  
Broadband has been slow from the outset but accepted this as we live some way from a town. it appears that other providers are much quicker, even in our area too.
Customer service is also very, very hazy with disinterested and aggressive call staff.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
east yorkshire Post Office  
Do not go for Post Office Broadband - prices are put up as soon as you are in a contract the coverage is very very poor - go with BT and get a good service for the cost you will end up paying with the Post Office unfortunately I read the reviews after I entered into a contract which was a very stupid bad move.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Powys Post Office  
Utterly disgraceful service. Nothing but problems since day one. the technichal helpling is a joke as the staff have little or no training. They constantly mess up bills and take more money then meant to. And to top it all off, the internet provider isnt actually Post Office at all it's Talk Talk. If they had been honest about this from the start I wouldn't have joined them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Ayrshire Post Office  
Absolute rubbish! I've had 5weeks of intermittent service now and it's a joke! Sometimes I can stream movies and tv and then seconds later I cannot even open a Watsapp! I've made numerous calls and spoken to lots of useless staff who, quite frankly, don't care. Youre constantly put on hold and required to do stupid 'routine' tests EVERYTIME (Even told to 'turn it off and back on again' because clearly I wouldnt think of that!) Put on hold for 40 mins at least each time before you can speak to anyone and then they constantly threaten to charge you for callous fees. Thank goodness my contract expires in a months time because I will be cancelling and (attempting to) get back some of my losses... I had to increase my mobile data and stay at work late to enable my kids to use work computers to complete coursework etc. And as I have no landlines I had to call from my mobile! They are absolutely rubbish! I cannot recommend them enough-steering clear, that is!
Honestly! Just don't bother, unless you want to waste your life on hold and frustrated!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Clacton Post Office  
So many negative reviews on here!!
I joined 5 months ago and have had no problems. So many people don't understand how broadband works saying slow speeds etc! Its BT openreach who cap speeds, if you're on the talktalk technology you will have better speeds as it's new. same speeds as talktalk, sky, plusnet etc it's all the same network!

Customer service is good, could be better, it's cheap, reliable, and pleased with how much it costs me. Can't complain! :)
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Essex Post Office  
Lost broadband çonnection and rang their customer services?Put on hold for one hour.Gave up and tried again a couple of times with the same result.You have to pay for this.Sent them a letter.No reply.They are a sick joke and can't understand how they can get away with it.Dont go anywhere near this company.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Plymouth Post Office  
Shockingly slow "Premier Broadband". Used to get 4Mbps from BT, now getting 0.8Mbps from Post Office. It really limits what you can do. Customer service is non existent. Spent hours on the phone listening to their so called "music". Gave up in the end. No response to my emails either. I would strongly recommend one of the slightly more expensive options.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Gloucestershire Post Office  
I really wish i had read these reviews before taking PO broadband, they completely mirror my experience. I too have had to pay to get out of the contract as the service was not fir for purpose, how can they keep getting away with this? it has been a very frustrating time all round. AVOID, AVOID AVOID!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bramcote Post Office  
I wish I could leave zero rating for all the above. Only been with them for 4 months and have nothing but trouble with the broadband. Customer service or not service as the case may be is more or less inaccessible the averge waiting time for an adviser is 48 min's an absolute joke. I had to go into work to EMAIL them and they don't even bother to acknowledge you. I wish I'd rwas the review's. Counting down till Sept so I can get a new provider
Manchester Post Office  
Wow, thanks everyone, ordered it last week, now cancelled it, reviews are horrendous, glad I took the time to read it. Got 20 GB for £20 with o2 SIM only deal, might as well keep on tethering. Thanks again.
Bromley Post Office  
When I first began with PO a few yrs ago they were ok...a helpful Welsh customer service. This yr my internet has been off for 4 out of 12 months with no compensation. It takes TWO HOURS to get thro' to them by phone. They NEVER return calls. They ask you if you want to do a customer survey after the phone call. I always press YES, but there has never been a customer survey...I'm not surprised they don't want to hear the truth about their appalling service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    2 stars
Newton Stewart Post Office  
I wish I could leave zero stars. Broadband speed pathetic and variable. In evening it is impossible to get a satisfactory speed to watch a film on Amazon Prime
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Northallerton Post Office  
To say this broadband was garbage would b an understatement, stay away if u value your sanity !!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bootle, Merseyside. Post Office  
I got no broadband service from Post Office during the 5 mths I was with them as they never managed to get the BB up and working. It cost me hours of time calling them, lost bookings for a holiday cottage, (with no wi-fi people cancelled) and time travelling to try and sort out the problem. In all it was very stressful. Please DON'T go with the Post Office. In the end they only gave me a refund of £50 which didnt even cover the DD bills they had already charged me for this.
Trefor Caernarfon Post Office  
Well where do i start maybe nov7th when broardband went live ,yes great came on when they said and since the8th nov on /off and this last week off , phoned the support number and calls may be recorded message and thats all i got for 6 days probely 6hrs on call in a que
POST OFFICE GET YOUR ACT TOGETHER
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Southampton Post Office  
The broadband is shocking and there customer service is just as bad. Avoid at all costs. Also there very crafty in the fact that there cooling off period ends on the go live date. So if you end up not liking the service your stuck for the whole 18 months
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Grimsby Post Office  
Rubbish, have had no internet for 3 days, has taken me 3 evenings to get through to them only to be told id have to wait 2 working days for even any help at all, and it being Friday they don't work weekends!! asked if I could get a refund and finish my contract as they were at fault was told at a large cost I could !! RUBBISH !
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
wadhurst Post Office  

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