Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Speed
    1.9 stars
  • Reliability
    2.3 stars
  • Customer Service
    2.7 stars

Based on 1641 customer ratings since 2015-09-25 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

229 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Since joining up 12 months ago this has been nothin but a joke always low signal then paid my bill on Monday and took a week to turn it back on when it wasn't even late used all my mobile minutes ringing up all week wudnt recomend it to anyone I mean how hard is it to click a button !!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
accrington Post Office  
Signed up to P.O Broadband mid July 2016.....then.....it began.

How the ratings should read:

Customer Service - Shocking and Rude.
Broadband Speed - Good at night.
Broadband Reliability - Perfect.
Overall - Infuriating!!!

How can it be possible to mess up a good broadband service......with inefficient customer service agents!
BRAVO *claps*

Initial contract - 18 months @ £23 with FREE evening calls.

Contract I'm on - 18 months @ £18 all calls charged!

Now, I have the initial contract in front of me. Quite clearly states what package I'm paying for. However, when I received my first bill it was £53!
So, as anyone else would do; I called.

Run, run for the hills!!!!

Time on call - 1 hour, 52 minutes
Agents spoke to - 9
Query understood by - 3
Agents with fluent English - 3
Resolved - NO

Not one single person could solve the issue. I didn't want a refund (even though I'm entitled to it), I wanted to ensure the package was changed to the correct price plan. That's it!

Noone could resolve it for me, so I just didn't pay the bill. Now, I have no option but to pay the bill (in full) to restore my service and not adverse my credit file.

So, I paid the £53 bill on Tuesday 13th September. I was told on the phone it would take 24 - 72 hours to restore the service!!!

48 hours later as I type this review. Yes, I'm tethering to my own phone......to review my current broadband supplier!!!

DO NOT USE!

P.S Thanks for reading
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    5 stars
North of England Post Office  
seriously. DON'T DO IT! Broadband speed is appalling. Customer service is apalling. They are also dishonest. The router is awful. No point spending any money on this ISP. Better to spend a little more and at least you get something for your money. (Zero stars doesn't seem to be an option)
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wick Post Office  
I had the misfortune of getting PO broadband, in June, I have complained numerous of times regarding the speed and having NO wifi if im not sat in front of the router, can not get wifi anywhere in my home, what a complete load of rubbish
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
middlesbrough Post Office  
Possibly the worst experience I've had with a company in my whole life. On signing up with the post office I was told that I would have to pay three months up front as they weren't able to preform a credit check. They then gave me a "go live" date, in which a technician would come to fit my internet which would take two weeks. The technician was cancelled as I already had all the fittings I would need to "go live". On the day I was purpose to "go live" my internet never worked, so I called the post office the explain that it might only connect at 12 that night. So I left it on for a extra day before contacting them again to explain it wasn't working. The first girl I spoke to didn't have a clue what she was talking about and said it wasn't there problem and I would need to right my landlord. After ring my landlord and them telling me it's not there problem I contacted them again. The man was increadly rude, and told me they would charge me to have a technician sent out. Which they had cancled because apparently I didn't need one. In the end I had call them 11 times that day and I still had no internet. I called them the next day and spoke to a lady who was lovely and manged to sort it all out and said that some one would be I contacts to arrange a technician to come out free of charge. In the end I missed the call and received a voice mail which asked me to call them again to arrange an oppointment. I've have just called them and they woman so sooo rude, saying they have already arranged an time, I asked her about getting my go live date changed as I didn't want to pay for a service that I haven't had for over a week. She told me that the Internet is free so no you can't. I then explained that although the Internet is free I'm paying for the line rental so it's not intirely free. She then replied with well I that case we will refunded it when it comes to your next bill, which I've paid three months in advance. I would in no way shape or form recommend the post office as an internet provider. There service and customer service is so shocking its unreal. Even if it is the cheapest deal at the time, you might as well pay a bit extra to deal with company who actually knows what they are doing.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wigan Post Office  
Used the home move service for home phone and wished to add broadband at same time. Was then told incorrectly could not add this until 15 days had passed from 'going live' with the home phone. Very inconvenient for us as use internet used for lots of things that are very important. Made numerous calls to customer service staff who kept saying there was an internal error on the line whatever that meant. In the end last Sat the router arrived and guess what - it does not work, furious with the PO as was assured we could get broadband here, and we have been credited with an insufficient amount considering the stress this has caused. We have decided to go with another Provider on the advice of a PO team member who told us that the PO was not reliable or up to date with their equipment! Have been trying to ring them just now to get an address to complain but I just get 'cut off', cant wait to get rid of them their home phone was fine but they are now mixed in with Talk Talk and that just says it all. Avoid Post Office apart from buying stamps!
Somerset Post Office  
Until very recently I had been a subscriber to P.O. broadband but living in a quite remote area the speed and reliability were never that good. Halleluja!! we now have fibre optic and I have hooked up with Sky for my telly broadband and phone - went live on 5th August. I had still retained my email address with the Post Office and all was well until a couple of days ago when out of the blue and without as much as a by your leave I have been prevented from accessing my emails. I have subsequently changed my email address to sky but am frustrated because I have lost all the details of my address book and contacts. So it's a "thanks a bunch" to the PO cause that's what you get for several years of service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Presteigne Post Office  
Complete joke. Was with them for years but changed recently due to appalling service. The service got worse over time and the connection speed with it. Absolutely disgusted by customer service completely incompetent. Would not recommend to anyone!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Post Office  
Not satisfied with speed, especially during school holidays and peek usage times. Continual lack of band width and buffering when streaming tv.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Saxmundham Post Office  
I dnt have words and the ones I have are not suitable for this forum. I applied for post office braodband connection on the 2nd of August and was told that someone from post office would be coming and my connection would be running in no time. I received an sms on the 15th telling me the name and contact number of enginer. waited till 16:00 and called helpline and was informed that the engineer did vsit my place and no one was home and the description given by engineer was no way near my place. anyways i was told someone else is going to visit me the same day and yes the next appointed engineer did turn up but we have a problem again. the pole from where the connection was to be taken was not tested by BT for safety so he couldnt climb it. Was told that some BT guy will come to sort it out. It took them another 2 days to come and when the line was connected no broadband service... I contacted postoffice helpline again and was told that a technical member of the team will visit me on the 24th of August to solve this problem. when I contacted helpline i was told that an engineer is scheduled to visit me on the 25th. now this morning i received another call from helpline saying that the engineer is scheduled for 13 of september. I asked then why was i given a date of 25th and there was no answer. so thought of availing this opportunity and requested that my connection request may please be cancelled and money refunded and Thank you very much for wasting my time. If installation process of this company is so poor, how bad would the service be??? Totally disappointed. I hope their refund policy is not as bad as their connection service because am going to take them to court for this even if i have to spend more than what i get back.
102 Acregate Lane, Preston Post Office  
I'm only writing this review because there are so many poor reviews. I'd normally only bother to write a review if I had a problem (and it wouldn't be very complimentary!).

The Post Office provides me with a very reliable, reasonably quick service for not a lot of money. I'm with them on price only, there are no frills, the router is basic, I've no idea if I have web space included and I don't use a service provider email address for myself. Oh, and the website is really basic too - but I'd rather have it this way rather than be faced with flashing X-Factor adverts and the like!

The speed is exactly the same as it was on Talk Talk (which became expensive) - not a surprise really, the Post Office uses the Talk Talk equipment in the exchange.

All in all a reasonably satisfied customer - just don't put the prices up - or start charging me for not paying by direct debit. Please!
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Rural Lincolnshire Post Office  
Shocking. Rural area customer who regularly received 7mb with BT. I only receive that in the middle of the night with the Post Office, with evening speeds of less than 1mb.

Advised that they did not have the necessary equipment in the exchange to cope with demand, so I am able to leave my contract.

I found out after I ordered that a few other people on my street had ordered and cancelled due to poor speeds, so my biggest gripe is that they happily accepted my order, knowing they could not provide a service.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Devon Post Office  
absolutely awful avoid. My speed is less than 1Mb/s.at times. They blame BT.for limiting the amount or data they can snd down the line. About time Offcom, ASA and Trading Standards woke up
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    3 stars
ystrad meurig Post Office  
The speeds were slow (300ms to London servers).

The second we started any kind of real usage such as downloads or streaming video we had instant packet loss & pings upto a few seconds.

On phoning post office about this they insisted the problem was likely with our internal wiring, had us switch to the master socket 'to test it' and then the connection got better.

Interestingly this happened even if the connection was already on the master socket when we phoned them!

On attempting to transfer away from them we were told there would be an exit fee until we challenged them on having changed our call charges.

After that they then told us we had canceled our transfer, which we had not. On phoning them they told us to talk to the new ISP as their system had no record of them initiating the cancellation.

The new ISP said they had received no cancellation, when confronted with this the post office admitted the cancellation was entirely inside their own system.

DO NOT USE THIS ISP.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Southampton Post Office  
Didn't deliver service at all, avoid at all costs.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Highland Post Office  
Try using their Home Move service. I gave then 6 weeks notice. I then needed to change the engineer appointment and tried to contact them over 10 days ago. Despite repeated attempts I could not get through. I then sent them an email which was duly ignored
I finally got through today and they cannot send out an engineer till the 5th Sept. This is the day I start work in my new job - hopeless.
At the beginning of this year I was cut off for 3 weeks, a BT engineer had pulled my wire out of the exchange box. I have still have not had a refund.
Hampshire Post Office  
Awful service.... I went away for a month forgot about the £16 bill... all my information was passed on to a debt collection agency (totalled £32)
So now I have constant cold callers and random ppi companies telephoning me.

THIS COMPANY IS A FARCE!
DO NOT BOTHER WASTING YOUR TIME/EFFORT.

Massively unsatisfactory service all around, from the customer service 'help' to the utterly diabolical connection.

I would much prefer old school dail up... I could sit through hours of the dail up tones if it meant I would never again have to deal with 'The post office'
Manchester Post Office  
Connection is never done dropping out and most of the times when it comes back on I get 0.8 download speeds compared to the 5-6 I was promised.... Now changing to plusnet would advise anyone to stay well away from post office broadband.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Craigavon Post Office  
What a complete waste of time, the Broadband is worse than the old dial up, the WiFi can only be accessed 10'0" from the router then disconnects, absolute RUBBISH. Now have to pay full cost amount to get out of contract, what I did was order P.O. broadband on the 12th July to have installed on the 28th, after connecting and after 2 days I rang to have it disconnected but, here is the best bit, I had 14 days to cancel, but from the day I put the order in etc, therefore I could not get out of the contract as the 14 days only took it to the 26th before I even had it installed, my argument with them was, HOW would I know it was not fit for the purpose until it had been connected etc.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Middlesbrough Post Office  
Changed to post office up to now the customer service we have received has been appalling , lie after lie , no one ever calls you back lied about the number being the same ..... And we've only been with them 4days so I'm not hopeful
  • Satisfaction
    1 star
  • Speed
    1 star
Liverpool Post Office  
Yet another unsatisfied customer with poor speeds and dropped connection throughout the day, customer services are not much help keep changing router settings and say monitor for a few days if no improvement contact us again (and wait in a queue usually for 15+ minutes) Lesson learnt, free broadband means crap speeds and connectivity
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Devon Post Office  
Live less than 200mtrs from exchange but speed drops off to 1.8 for most of the day
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
DENHOLM Post Office  
Customer service okay. Router signal weak and really flaky. Connection speed utterly abysmal, verging on unusable. Worst broadband performance I’ve ever had. Service from previous providers has been fine at same address. Couldn’t wait to leave and left at first opportunity. Won’t be going back.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Worcestershire Post Office  
PLEASE AVOID AT ALL COSTS...was with bt many years when contract ended i moved at same time had no broadband and phoned post office as had some info from my main exeter post office by a woman pushing broadband so got a leaflet and verbal info sounded ok i thought but with moving mislade it so phoned the post office to get through to broadband spoke to a adviser with a Liverpool ascent and asked many questions some of the info was wrong and she kept going off to ask questions putting me on hold for ages i was on my mobile phone at the time i questioned her answers some and she got very nasty saying she was experienced as i had asked to be put thu to a experienced adviser or manager i took her name and she after holding for ages said no one to speak too usual story these days i thought and she cut me off i phoned and complained and was just rude to again by another adviser then phoned again pretending to be a current customer and explained my complaints to a person who said i would get a call back i explained all and gave a first name as never any surnames as usual and as i had a time i wrote down was told they would listen to the call i was called back and told she would be spoken too and a person would call me back i manged to ask for a month free as had all the bother and got a call back to do a contract i gave all details to be told at the end they do a credit check he said i had been declined i said what i have a excellent credit of a high score with no negs so i requested it in writing /letter which i received saying experian is who they use i contacted experian who sent me a copy of my file credit and score a copy of any company who have done any checks no post office i was told what so ever i checked on net as well so contacted them post office by phone who insisted they had done a check and i was declined so i put a complaint in twice to get fobbed off with i was declined so complaint to experian who insist a full investigation has been carried out and gave me a final decision saying no contact from the post office so it was a cover up and time wasting stressful time i may go to a ombudsman type thing to complain but moving has taken its toll and as i look after a very old man who has had a stroke and has problems with memory so needed phone and broadband my advice is avoid post office has been privatized and the call handlers are not good at all so give it a wide birth i went back with bt who never questioned my credit when did a check the same day when i asked them was it ok they said yes no problems at all so went with them even tho post office seem cheaper dont trust them at all
  • Satisfaction
    1 star
  • Speed
    1 star
devon Post Office  
We used this company and found them to be confrontational rude unhelpful and ignorant. They even suggested that it was our fault that the broadband went wrong due to our equipment being at fault and incompatible. They begrudgingly sent us a new router because they knew deep down it was their fault. When we told them we were leaving them, then and only then were they polite and tried everything to get us to stay. I can honestly say I deeply regretted using this broadband company.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Miscellaneous Post Office  
I added Broadband to my parents Post Office phone account specifically because of the 12 month free broadband offer.After my father died i mistakenly thought it would be a simple thing to just take over the account and pay the bills instead of my dad ( by cash at PO )But no , they insisted on forcing through a change of responsibility - which meant starting a new account in my name.I told them that if they didn't transfer the 12 months free broadband i wasn't interested.After numerous calls i was vaguely assured that i would still get 12 months free broadband but i had nothing in writing, so i phoned them to cancell within the 14 day cooling off period.
Despite the cancellation the new account has still gone through and a charge for broadband has appeared on my bill - despite a letter turning up confirming the Free Broadband.
The call centre staff have completely ignored my wishes to cancell and lied to me at every turn.Unless you enjoy stress avoid the Post Office - needless to say i will try to close my account if they don't fulfill their promises, but they just don't listen i might have the same problem escaping in 18 months time.The only way to cancell is to tell Sky or Plusnet to take over the account and let them try their luck.What good is the 14 day cooling off period if they still ride roughshod over it and carry on regardless?
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    3 stars
Peterborough Post Office  
The Post Office slows down the line between 5pm to midnight during the week, and through all the weekend, making it practically impossible to use the internet at all, let alone stream TV or play games. Before signing up, they said that only heavy users are sanctioned like this, and as I am not anywhere near using their 100GB/month limit I assumed I would not be affected. How wrong I was.

They asked me to run speed tests on their site for 24 hours, except my connection was so slow that the page would either not load, or the test failed to complete and resulted in a time out error! The couple that did manage to get through showed that I had around 0.2Meg download speed, verses the 7Meg I have had with other suppliers - I live in a rural area.

Fortunately, as I had demonstrated that I had already attempted to improve the speed by doing various simple tasks already - wired rather than wifi, cleared cache, changed browser, etc - they have agreed to let me leave without penalty after only the one complaint to them. Although, since then, I have had a letter saying that an early cancellation fee of over £250 may be levied now that my new provider has been in touch, and that I need to get in contact with them to sort that out, which is tiresome to say the least. Scaremongering mass mailing like this shouldn't be allowed as I'm sure it will only frighten some people into staying with a crap service, or having to spend ages with their Customer Service on the phone trying to get to the bottom of it all again.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Cambs Post Office  
Broadband often slow, especially weekends. Had issues last mont with exceptionally slow or no broadband at all for two weeks, contacted PO they said problem was our end, wires etc? Eventually they decided it may be the router, which it was - sent us one after two weeks then charged us for it! Sometimes when checking phone bill I notice calls which I don't think I have made, mostly mobiles which I will only use my mobile to call on, but can't prove it so have to pay for these calls.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Somerset Post Office  
I transferred to the Post Office because they promised me 7-8 mb speed broadband. I'm lucky if I get 0.8 and it has been 621 KBits/s (77.625 KBytes/s). If I go on and do an estimated speed with them even now they will quote that speed. The Post Office asked me to carry out a speed checker to assist them which did religiously for 2 weeks with no response from them. When I called they had no trace of it and basically said they couldn't help me and I would have to transfer elsewhere. Why promise something you can't provide. Worst broadband I've ever had and poor service too! Don't even bother to go there. I have wasted money on on-line courses I can't do and have had to cancel Now TV because the speed is too low to watch it.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Devon Post Office  
677kbps that is all i have to say.

Cheap but not cheerful at all not even a little bit.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Enfield Post Office  
i am surprised that i have a connection to write this review. actually cant believe this i am still awaiting the dial up tone to finish
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
scotland Post Office  
Goes down 30+ times a day. Customer service failed to reply to complaint. Telephoned them and got a recorded message they are experiencing high calls, call back, then the call cuts off. The product is sub standard, the customer service non existence. I will never endorse anything the post offers offers again. They really do not give a damp.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leatherhead Post Office  
DO NOT GO TO PO broadband. Like all other reviewers I have learnt lesson hard way and wish I had read reviews first!! BB speeds download 0.5 upload 0.3mb With Plusnet and BT Hub I could download TV catchup and watch whilst downloading within a few minutes. Downloading via PO takes overnight for one hour program SD. However looking at other reviewers I appear to be fortunate I can do this. Had BB since January and tied in to 18 month contract. Unable to use smart TV or stream from internet. Took about an hour this morning to watch 2 minute video for work pension purposes as kept buffering. Paid phone line 12 months advance. Customer services tells you to check your own internet speeds. Thought that was their job. I agree they are reading from script. Too complicated for me and I imagine it would be then be I would have to pay for engineer etc. I will try a better router as PO one cheap and nasty. I actually used BT hub router for plusnet plusnet operator talked me through setting it up as delay receiving it. Wish I'd kept it! Don't say I didn't warn you......
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
dunkeld Post Office  
After 4 months of complaining about the speed no joy, my neighbours all get 20mbs and I get 5mbs, on my last call they said they probably pay more!! So the speed according to the PO is based on what you pay not location. Trust me use another provider that has a customer service that is worth a call.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Bedford Post Office  
NEVER EVER GO NEAR THE POST OFFICE FOR YOUR TELECOMS.

I recently decided to change my internet & phone provider from The Post Office.
Primarily this was because on several occasions I had tried to contact them with regard to switching to an advertised better deal than the one I had been supplied. At one point even going into a Post Office to see if they could contact the appropriate office. No luck there either.

My new provider contacted the Post Office as a matter of course when 'switching'.

Which was why I was surprised when some time later I received an invoice from the Post Office, but for amounts in the future.

I telephoned them and Lo & Behold I actually got to speak to a human. I explained the situation, and was assured I would receive an updated invoice - which duly arrived with a 'pay by' date on it.

Why was I leaving I was asked – because your customer service is non existent, I replied, and was never offered a better deal even though I class myself as a loyal customer - No response to that.

I therefore arranged via internet banking to pay on the date they required, and it was duly paid on that date according to my internet statement.

Some days later I received a text from a company using 3 letters as a logo? I had never heard of, requesting I contact them urgently about a financial matter. Another scam I thought. I received several more 'urgent' requests over a period of days, so decided to 'play' and see what it was about, only to be told (I paraphrase here) the information required was of a delicate nature about a close friend – who? I inquired – 'we aren't allowed to release that information' – then I'm not going to speak to you, I reply!

A couple of days later I receive a snotty threatening debt collectors letter about proceedings that will ensue if I don't pay the outstanding debt (bearing in mind I have paid monthly on the dot for the last 6 years, I thought this was a bit rich).

I telephoned them, only to be told the debt was cleared. I know I said so why are you sending snotty letters dated after the payment date? It's paid now so it doesn't matter, says the operative.

All this because the Post Office are too incompetent/stupid/lazy/inept to liaise with anyone, let alone their debt collectors – what a bunch of unmitigated cretins – JUST NEVER GO THERE FOR YOUR TELECOMS.YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    3 stars
Devon Post Office  
I would give the customer service a 0. What a joke of a service false information worst customer services I've ever come across. Anything else I can help you with? Is all you get back from these people.useless
  • Customer Service
    2 stars
Post Office  
Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)
  • Satisfaction
    2 stars
  • Speed
    4 stars
Devon Post Office  
It’s never the Post Office’s fault, is it ?
A few months ago my Post Office broadband service was up and down like a yo-yo. Customer Service (LOL) blamed the phone connection, my router, my wireless software, the position of my computer, the thickness of the walls, you name it. In the end it turned out to be a nationwide problem with BT servers, and was featured on the TV news. Fat lot the Post Office staff knew.
Having improved after the BT failure, the service is now dropping out on almost a daily basis for short periods, every time it rains heavily – and it’s being doing a lot of that lately. When I first reported it, the filters were blamed and I was talked into buying two new ones. I changed them – no improvement. When things got better for a short time, I put the old filters back and the service was fine – I’ve kept them in. Then I began to get static on the home phone service as well. After a month or so that disappeared, but the drop-outs continue in wet weather. If I had to rely on PO broadband, I would have abandoned it long ago.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Surrey Post Office  
Worst broasband ever... It stops working all the time for very long periods! Never again
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Norwich Post Office  
no points... they have miss sold the product to me knowing full well i had problems with talk talk over a contract that i had cancelled only to find out they are post office broadband partners...as for the product itself it is shocking no internet connection on a regular basis the router zyxel is pathetic the internet speed is atrocious anyone thinking of buying this product THINK AGAIN !!!
rotherham Post Office  

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Broadband.co.uk