Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
Free for 3 months
£4.00 thereafter

Line rental £15.00

  • Free for 3 months!
  • Truly unlimited usage
  • Includes Chromecast, cast your favourite entertainment from your phone or tablet straight to the TV
  • Free UK-based support
  • Evening and weekend calling
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£3.00 for 3 months
£7.00 thereafter

Line rental £15.00

  • 3 months better than half price!
  • Truly unlimited usage
  • Includes Chromecast, cast your favourite entertainment from your phone or tablet straight to the TV
  • Free UK-based support
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 12 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 16Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, half of customers receive a 802.11n compatible model, delivery charge applies

  • Phone packages from evening and weekend calls to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Chrome, Chromecast and the Chrome logo are trademarks of Google Inc.

Details last checked on 2015-04-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 448 customer ratings since 2014-04-20

Show all time ratings

Add your own review of Fuel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Overall i am very satisfied, the customers service have always been fiendly and helped where they can. My speeds are on the low side but im paying for the lowest package they offer so. The reliability has been fine, no cut outs just a little slowdown around 5-6pm sometimes.
  • Satisfaction 5 Stars
  • Speed 4 Stars
  • Reliability 3 Stars
  • Customer Service 4 Stars
Amelia O'Connell Lancashire Fuel Broadband 2015-04-16  
I am more than happy with the package I have, never had a problem (touch wood), internet has been slow sometimes around what i expect to be the peak times so thats to be expected at the price. Will happily stay with fuel broadband for now.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Kiah Cowan Wakefield Fuel Broadband 2015-04-16  
My review relates to Fuel Broadband's landline telephone service only as I have broadband with another provider. I began by having a phone service when this company was called Primus Saver, they changed their name twice to become what is now known as Fuel Broadband. Everything was fine until I moved address and that's when my nightmare began, however I consider to be one of the lucky ones, when I look back at some of the other reviews I really pity some of the other people who have received such terrible service. In a nutshell it took 6 weeks to sort out my phone line transfer from my old house to the new house, it took numerous phone calls and emails to finally sort out the transfer. Their customer service was non-existent, it was a complete farce. They then charged me things they should not have etc etc etc. I am still having problems with billing being incorrect. When my current contract expires I will be leaving them like a shot. Be warned, steer clear unless you would like to be stressed out by this cowboy firm.
  • Satisfaction 1 Stars
  • Speed 1 Stars
Jason Enfield Fuel Broadband 2015-04-15  
Total pants the signal is of more than it on faults make promises they don't keep the signal is so unreliable I chose them because they were cheap you get no free calls only their number is free too call I need a broadband service that is cheap & reliable fuel broadband is cheap but unreliable
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Moira edinburgh Fuel Broadband 2015-04-14  
STAY AWAY.... Less than 1mbps speed,been installed 3 weeks and only had a weeks use of broadband thanks to faulty cheap router. Ignore how cheap it seems because after they add vat to Bill it get £4 more expensive. We have continuous drop outs. Really it's like not having broadband installed. Now I'm stuck in 12 month contract
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
clare peterborough Fuel Broadband 2015-04-12  
I have moved to fuel broadband from talk talk and let me tell you i wish i had not.My broadband has only been on for 4 days and it works when it wants to work.I also called the helpline and i was informed i would get a call back in 20 mins after some tests were being done,and guess what no phone call and they shut at 8pm i rang at 7.15pm.So that is not a very good start.Then i did a speed test and guess what 2.1mb download and 0.4 upload speed.My dongle is faster.Fuel broadband is CRAP and i will be cancelling.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
MR P BURNLEY Fuel Broadband 2015-04-10  
I have been with Virgin Broadband for 10 years however they have stopped dealing with BT copper wires and now only do Fibre Broadband so they made me change to Talk Talk. As Talk Talk wanted £35 and I have been paying £30 for phone and Broadband with Virgin for the past 3 or 4 years I decided to change to Fuel. This has been a very good decision as it has been simple, hassle free and customer services are UK based and have so far always answered my queries quickly and efficiently. They sent me a free router however I just copied and pasted the new fuel broadband user name and password they sent me into my own router settings and I continued using the internet, so no loss of internet at all. I am now paying £18 a month for Broadband and anytime calls. I was getting a speed of 8.2kbps with Virgin. This went to 6.2kbps for the first few days with with fuel and has now gone to 7.2kbps and it has stayed there for the past week. No drop outs and no real change in operation of the internet. Highly recommended.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
michael Wolverhampton Fuel Broadband 2015-04-08  
Been with fuel broadband since they were primus saver, has very little problems and i live in what i think would be a crowded internet area (highrise flats). Connection drops occur less than once every 2 months and the speeds are about 15Mb down and 5Mb up for me.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Kiah Cowan North East London Fuel Broadband 2015-04-08  
Take no notice of the negative reviews, I've been in IT all my life and some people always have issues with ASDL that's just the way it is, you try getting through to BT!! They are cheap, reliable and I've not lost a connection yet and use the internet all the time!!!
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
James Hayes Wirral Fuel Broadband 2015-04-08  
Worst ISP you will ever encounter...this company wont be around long due to its absolutely shocking customer service and bad line throttling...STAY AWAY!!!
  • Reliability 2 Stars
Mike Aylesbury Fuel Broadband 2015-04-07  

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Primus

Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.

Comments

Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with evening and weekend calls to UK landlines
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 16Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The inclusive evenings and weekends calls phone package allows you to make calls to most UK numbers anytime during weekday evenings and nights, or the weekend. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two inclusive calls options depends on what time of day you make your landline calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. Which router you get depends cannot be predicted, only half receive N-rated routers with better speed and range. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • No guarantee of N-rated wireless - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range. There's currently no way to predict which option you'll receive although this may change in the last quarter of 2014.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.

 

Broadband.co.uk