Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
Free for 6 months
£5.00 thereafter

Line rental £16.40

  • Free for 6 months!
  • Truly unlimited usage
  • Ending Free Amazon Fire TV Stick, watch streaming services on your TV
  • Free UK-based support
  • Evening and weekend calling
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£3.00 for 6 months
£8.00 thereafter

Line rental £16.40

  • 6 months better than half price!
  • Truly unlimited usage
  • Ending Free Amazon Fire TV Stick, watch streaming services on your TV
  • Free UK-based support
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 12 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 16Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, half of customers receive a 802.11n compatible model, delivery charge applies

  • Phone packages from evening and weekend calls to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Details last checked on 2015-08-25

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 623 customer ratings since 2014-08-28

Show all time ratings

Add your own review of Fuel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
My internet is pretty reliable, used to cut off sometimes but a router restart fixed that. Im impressed with the speed I get s the speed I was quoted (20vs15Mb). Overall I can say im pretty happy with the service im getting
  • Satisfaction 4 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 4 Stars
Jamie Leicester Fuel Broadband 2015-08-11  
Awful broadband, unreliable, waste of time with customer services, promised replacement routers that never turn up - never again = fuel is for fools - should have been called fools braodband
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
DJ1404 Norwich Fuel Broadband 2015-08-10  
Had absolutley no problems for the first 8 months then I moved house. After being told there was no charge for this by one operator I was later told it was in fact £60 to get the service moved to my new address. Once it was re-installed it took 3 days of phone calls to get them to acknowledge it hadn't been installed correctly as I had no broadband, once they'd 'fixed' it, it took only a matter of hours to brake again. Will be cancelling my contract and finding a new supplier as soon as possible. AVOID AT ALL COSTS, you'd be better paying a few quid extra for a different supplier than being ripped off by these goons
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
gareth telford Fuel Broadband 2015-08-10  
Absolute rubbish service connection keeps stopping when its running its really slow, customer service is not worth bothering with they send you a case number with a comment stating were on the case but that's as far as it gets...don't bother with them.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
colin solihull Fuel Broadband 2015-08-09  
Appalling overall. I've been with Fuel since March 2015 and they have been extremely disappointing from the start. Was forced by them to take a days holiday to wait in for an engineer who never turned up as not necessary. Was promised I could amend the Direct Debit date after the 1st payment was taken then found out this is a lie, they won't change the date. They increased the price when I was 3 months into my 12 month contract, Poor speeds, always dropping out, Please go somewhere else for your broadband/phone, save yourself a lot of hassle.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Kelsey Sweeney Scunthorpe Fuel Broadband 2015-08-08  
As some of the others, fuel broadband provide internet for my holiday home. Works when im there and is cheap enough to keep a permanent subscription going.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
William Dwightheisen Cornwall Fuel Broadband 2015-08-06  
Shocking customer services!! I mean to work in an office everybody should have a telephone manner once the phone is picked up i don't think any of the staff have heard of manners after shouting over me when I'm trying to explain that I'm getting bombarded with telephone calls to pay my £18 bill may I add that has already been paid!!!! She then told me well there's no reason for you to ring when in actual fact they rang me. Internets always disconnecting. Worst company i have been with so far.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Lauren Bolton Fuel Broadband 2015-08-06  
Quite the most appalling customer service I have ever dealt with. Despite moving in January to another provider I have still been charged since then as I did not cancel my dd. They all but accused me of being a liar and despite receiving an email yesterday at last I thought to say I would no longer get any more calls texts emails I have had more yesterday and today chasing payment. Something needs to be done about this company.
Elaine Malmesbury Fuel Broadband 2015-08-05  
My advice stay well clear of fuel.
Been with my old isp for 18 months with no real problems (sky) but thought i would try fuel.
I signed up online and thats last i heard till sky told me i was changing isp fuel didnt even bother to tell me the date.
I wanted to keep my old number but fuel gave me a new one and didnt even tell me as my number is withheld i had to ring them and ask.
With sky i had 16.5 meg down stable connection but when fuel took over it went down to 9 meg when i asked why they said thats all my line was capable of when i challenged this they said i could submit a fault report.
All other isp i have had do this for you with fuel you have to submit speed tests over a few days every few hours bit of a pain and what a surprise you dont hear anything from them.
So rang to complain again and what a surprise next day went up to 11 meg, told them still not good enough and surprise surprise they wanted more speed tests eventually over two weeks of speedtest got it upto 14 meg.
Rang again to say i know it will go higher please change to this they said your line only capable of 7-9 meg so i should be grateful made me laugh that they would actually say that to a customer.
I went from totally reliable internet to constant dropouts and no connection am baffled to how they managed to do this to my phone line noisy phoneline and lousy internet.
Rang again to see if they would do anything else and was put through to a very rude manager, sky do a 10 day speed and stability test so i asked if fuel could do this and the manager said your wrong that test doesnt exist in fact everything i said was wrong and according to him i didnt know anything.
I finally had enough and told him where he could stick there broadband rang sky straight away and asked if they could reconnect me they said yes no problem, as we were talking they informed me that for first ten days my internet my go off while they do a speed and line test (the test that doesnt exist lol).
so my advice save yourself lots of hassle and wasted time get your broadband from any isp except fuel.

  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
m rudd Bradford Fuel Broadband 2015-08-04  
No complaints, cheap and reliable.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
India May Manchester Fuel Broadband 2015-08-04  

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Primus

Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.

Comments

Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with evening and weekend calls to UK landlines
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 16Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The inclusive evenings and weekends calls phone package allows you to make calls to most UK numbers anytime during weekday evenings and nights, or the weekend. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two inclusive calls options depends on what time of day you make your landline calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. Which router you get depends cannot be predicted, only half receive N-rated routers with better speed and range. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • No guarantee of N-rated wireless - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range. There's currently no way to predict which option you'll receive although this may change in the last quarter of 2014.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.

 

Broadband.co.uk