Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
Free for 12 months
£5.00 thereafter

Line rental £16.40

  • Free for 12 months!
  • Truly unlimited usage
  • Free Amazon Fire TV Stick, watch streaming services on your TV
  • Free UK-based support
  • Evening and weekend calling
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£3.00 for 12 months
£8.00 thereafter

Line rental £16.40

  • 12 months better than half price!
  • Truly unlimited usage
  • Free Amazon Fire TV Stick, watch streaming services on your TV
  • Free UK-based support
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 12 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 16Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, delivery charge applies

  • Phone packages from evening and weekend calls to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Details last checked on 2015-11-12

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 678 customer ratings since 2014-09-30

Show all time ratings

Add your own review of Fuel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I normally take reviews with a pinch of salt but now wish I had believed that Fuel is as bad as the reviews state. Save yourself a world of pain and avoid Fuel broadband at all costs. After the TalkTalk data breach I switched to Fuel not realizing they are linked to TalkTalk but the lack of communication and delivery of free router and TV stick raised my suspicions. On the day of installation I had still not received a welcome pack or router so I called customer service. The call was answered in good time and I requested that the installation be delayed until I had received the router as I did not want to be left without internet. I was told that they can send a router to a secondary address but could not delay the installation so I asked to have the switch over cancelled. I was then told by the CSA that this would incurr and early termination fee of £110 as per their Ts&Cs. As a telecoms professional I am aware of the Ofcom code of practice and explained that condition 22 of the COP states that customers can cancel the contract without penalty up until the service switch has been completed. I explained that my old talktalk router was still active and my calls where being logged on the TalkTalk on line billing system so the switch was far from complete. The operative then told me that Fuels terms and conditions supersede the Ofcom code of practice, I knew this was a blatant lie but I called the Ofcom helpline to check and they confirmed that as long as the service switch had not been fully completed they cannot charge me for an early cancellation and that the terms and conditions do not effect that fact. After multiple phone calls to the Fuel service center I realized that every member of the team (including the manager) was reading from the same script so they where inadvertently giving me incorrect, misleading and what could be considered fraudulent advice regarding the early termination fees. An official complaint has been raised with Ofcom and I relish the prospect of taking this company through the ombudsman service and intent on exposing the terrible way they treated me. I am now emailing from coffee shop wifi while switching to another provider without any tie to TalkTalk. BTW I have found out that the free credit check company noddle that TalkTalk are promoting is owned by New Call Telecom aka Fuel!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Adrian Hertfordshire Fuel Broadband 2015-11-18  
dont bother with these worst ive ever known dont know what the words customer service are wont listen to you will put you on to 3 or 4 people then back again would not recommend to my worst enemy utter rubbish
  • Satisfaction 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
mark kent Fuel Broadband 2015-11-17  
I have issues with the internet on a daily basis if it is not incredibly slow it does not work at all would not recommend to anyone save yourself the hassle
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
ash Fuel Broadband 2015-11-14  
Hopeless company. Initially promised to save me money but cost more! Then broadband failed regularly. Despite them replacing my router had poor service as router just didn't work! I couldn't get fibre optic with them despite it being available in my area! Just don't sign with them...PLEASE!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Huw Jones South Wales Fuel Broadband 2015-11-14  
Dreadful, do not use. I will be taking our case to the telecoms ombudsman. We started off with Primus which was OK although dropped out occasionally and very long delays (45 mins per time) to get through to Customer Services each time to be reset their end. Moved house and they would not honour the original terms and insisted we take a new contract at a much higher rate. Service has been atrocious, dropped out all the time, had to be reset with the same long delays. (5 or so times over a couple of week period). Agreed to send an engineer who hadn't turned up after a week and no update provided. Will not consider waiving the cancellation fee, nor provide details of head office / CEO. The staff themselves were pleasant enough on the phone but service is in my opinion not fit for purpose and we will be seeking compensation.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jane Newbury Fuel Broadband 2015-11-12  
They are without doubt the worst service provider I have ever dealt with on all aspects of what they do. Don't bother even thinking about joining fuel.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Kevin Surrey Fuel Broadband 2015-11-11  
I have rated customer service and overall satisfaction as im yet to experience the service. Great handling so far. Get through to customer service straight away. Received call backs swiftly and was spoken to in a manner I understood.
  • Speed 5 Stars
Barbara Valleys Fuel Broadband 2015-11-10  
All ok I have Fuel/Primus for 3 years and it is very good service.
  • Satisfaction 4 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 4 Stars
Enid Johannesburg Manchester Fuel Broadband 2015-11-10  
I personally have had a good experience with Fuel, my speeds are blazing fast as I was quoted upto 24Mb but in actuality im getting 45Mb! Reliability is good and everything else has been fine. I for one am getting a bargain as the next cheapest provider is twice the price for half the estimated speed.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 5 Stars
  • Customer Service 4 Stars
Alison Barnes Leeds Fuel Broadband 2015-11-09  
Customer service seems to be everyones main problem, personally I have had 0 issues with them, I live in Manchester and the longest wait I have had was about 5 minutes and never had to have a problem escalated or be called back. Everything else is great.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Anna Ranger Manchester Fuel Broadband 2015-11-05  



Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.


Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with evening and weekend calls to UK landlines
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 16Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The inclusive evenings and weekends calls phone package allows you to make calls to most UK numbers anytime during weekday evenings and nights, or the weekend. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two inclusive calls options depends on what time of day you make your landline calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. Which router you get depends cannot be predicted, only half receive N-rated routers with better speed and range. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • No guarantee of N-rated wireless - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range. There's currently no way to predict which option you'll receive although this may change in the last quarter of 2014.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.