Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
Free for 6 months
£5.00 thereafter

Line rental £16.40

  • Free for 6 months!
  • Truly unlimited usage
  • Free Amazon Fire TV Stick, watch streaming services on your TV
  • Free UK-based support
  • Evening and weekend calling
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£3.00 for 6 months
£8.00 thereafter

Line rental £16.40

  • 6 months better than half price!
  • Truly unlimited usage
  • Free Amazon Fire TV Stick, watch streaming services on your TV
  • Free UK-based support
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 12 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 16Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, half of customers receive a 802.11n compatible model, delivery charge applies

  • Phone packages from evening and weekend calls to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Details last checked on 2015-07-30

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 582 customer ratings since 2014-07-31

Show all time ratings

Add your own review of Fuel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Just awful and unreliable. Like other reviews, the Internet keeps dropping out and I'be continously no Internet. Sent a new router. Waited in all day but it didn't arrive. The reason, because they couldn't be bothered to put a house number on the parcel. Router doesn't work anyway. If they can't provide a reliable service, then please don't. Let me out of this contract. Really unhappy. Certainly not powering my digical life.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jonathan Parrish Manchester Fuel Broadband 2015-07-11  
Just awful and unreliable. Like other reviews, the Internet keeps dropping out and I'be continously no Internet. Sent a new router. Waited in all day but it didn't arrive. The reason, because they couldn't be bothered to put a house number on the parcel. Router doesn't work anyway. If they can't provide a reliable service, then please don't. Let me out of this contract. Really unhappy. Certainly not powering my digical life.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jonathan Parrish Manchester Fuel Broadband 2015-07-11  
Terrible company internet stopped working after a few month if its cheap its probly coz it to good to be true. Phone line was crap rang was told they were running a check on my line never got a call back customer service don't seem to have a clue at all. So I decided to leave in March an pay the fee cos just wanted rid well today is July an still not cancelled my service like said customer service are waste of time don't seem to have a clue what there doing after many phone calls an emails I'm still getting billed but iv gathered all the evidence I'm seeking advice now an they will not be getting a penny out of me when I say stay well clear I mean stay well clear, I just went for the cheap option an now it's bite me on the bum. I'm got Virgin internet now cos I didn't want a phone line as we all have mobile I should of don't this in the first place.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Kelly Midland Fuel Broadband 2015-07-10  
I have had some very good reliability and speeds, I believe im literally 20ft away from the exchange so that will be why but still, very good. Never contacts customer service so neutral score. Overall im very glad im with Fuel.
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
John London Fuel Broadband 2015-07-08  
No broadband connection for a fortnight. No phone for several days - had to leave -still had to pay £135.64 for the having no serivice.
Made 14 calls in total most on mobile

Frustration of the highest level
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
SueBrown Rotherham Fuel Broadband 2015-07-07  
Good broadband speeds, but that is all I can say about my experience with NewCall Telecom (Fuel Broadband). Cancelling a contract should be simple and easy, yet I have been through a total nightmare:

- I was not told about an 18 month contract I had apparently signed up to

- They have cost me almost £60 every time I move home

- After dozens of emails asking them to close my account, I have STILL had to fend off countless phone calls from debt collection agencies trying to charge further monthly rental payments, when I have already asked weeks ago to close my account...

- The customer support team didn't have the foggiest idea what was happening the entire time, not impressed!
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
Steven Feven-Parsons Plymouth Fuel Broadband 2015-07-07  
The only things I have had go wrong with my internet was the lightening the last couple of days must have hit the exchange as my internet went down for a few mins right after a lightening strike. Other than that it has been plain sailing.
  • Satisfaction 4 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Dan Scunthorpe Fuel Broadband 2015-07-06  
I had a phoneline only with Fuel Broadband. Due to them increasing their prices, I decided to terminate the contract. It took them nineteen days to acknowledge my email and this was only after I had sent a further two emails, one of which informed them I had cancelled my direct debit. It has taken them over six weeks to action my request with no apology for the lack of communication and the final email I have received from them tells me that if I am due a refund from them, I will have to contact them to get this as it doesn't happen automatically!

Steer well clear of this firm, they are appalling.
  • Satisfaction 1 Stars
  • Speed 1 Stars
Nicola Lambert Stockport Fuel Broadband 2015-07-06  
AVOID by all means. Distressing

Never seen such an awful customer management. Now three weeks I have ordered the connection, had to take vacation for a an engineer who never showed up. Can't stop the service without fees because it took them the two weeks "cooling period" to find a appointment.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Guillaume Cambridge Fuel Broadband 2015-07-06  
Whilst their technical service is actually pretty good and I can't really say anything negative their customer service is totally and utterly shocking.. 10 phone calls, 8 emails over a matter and they never return calls or emails.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
James L Merseyside Fuel Broadband 2015-06-30  

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Primus

Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.

Comments

Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with evening and weekend calls to UK landlines
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 16Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The inclusive evenings and weekends calls phone package allows you to make calls to most UK numbers anytime during weekday evenings and nights, or the weekend. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two inclusive calls options depends on what time of day you make your landline calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. Which router you get depends cannot be predicted, only half receive N-rated routers with better speed and range. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • No guarantee of N-rated wireless - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range. There's currently no way to predict which option you'll receive although this may change in the last quarter of 2014.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.

 

Broadband.co.uk