Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
£2.00 for 6 months
£4.00 thereafter

Line rental £15.00

  • 6 months half price!
  • Truly unlimited broadband
  • Evening and weekend calls
  • Free connection
  • Free UK-based support
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£5.00 for 6 months
£7.00 thereafter

Line rental £15.00

  • 6 months reduced price
  • Truly unlimited broadband
  • Anytime calls
  • Free connection
  • Free UK-based support
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 18 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 16Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, half of customers receive a 802.11n compatible model, delivery charge applies

  • Phone packages from evening and weekend calls to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Details last checked on 2014-10-30

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
up to
16Mb
truly
unlimited
12
months
£44

£2.00
£4.00 after 6 months

Line rental £15.00

Go to site

Or sign up by phone
0800 036 1900

Fuel Broadband Unlimited Broadband with Anytime Calls More Info

Special offer: 6 months reduced price + free connection
Select the Anytime Calls option on the Fuel website

Wireless RouterPhone CallingLine Rental (15.00 pounds)

up to
16Mb
truly
unlimited
12
months
£80

£5.00
£7.00 after 6 months

Line rental £15.00

Go to site

Or sign up by phone
0800 036 1900

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-10-30

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2.5 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 363 customer ratings since 2011-02-04

Add your own review of Fuel Broadband

Reviewer Location Reviewing Date Ratings
Overall im pretty satisfied as i haven't had any downtime so far. The only time I spoke to the customer service was when i bought my unlimited package and the guy on the phone was nice. The speeds are a bit on the slow side but for the price im not complaining too much. And as i stated in the beginning the reliability is top notch so far! I think it took about 2 hours for the engineer to install everything and have it all up and running, i was waiting about 3 days for my installation time slot which seems pretty good to me. Cant really think of anything else to add but if everything stays how it is then ill be with Fuel Broadband for quite a while :)
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
Sammy Kahn Doncasterr Fuel Broadband Unlimited Broadband with Anytime Calls 2014-10-06  
FUEL - ex primus should be called FOOL BROADBAND fool if you believe what they say and fool if you use them - I am now on my second week of no internet connection with them - getting a new provider next week yippeee!!! = lucky got other broadband in house and been using their wifi - worst provider I have ever known
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Loldol Norwich Fuel Broadband Unlimited Broadband with Calls 2014-10-03  
been with primus now for a couple of months havent really had any problems now and then loss signal but no real problem . i mean its cheap its not going 2 be mega fast . have been with other providers who are well known and had more problems with them .
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
em wiltshire Fuel Broadband 2014-09-30  
Not Safisified - unreliable had days without internet more than one occasion,in 12 months when you have internet it is really really slow. I get wifi from another persons internet two rooms away that is faster than my own primus internet on my laptop!!!!!!!!!!!!!!
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Denise Johnson Fuel Broadband Unlimited Broadband with Calls 2014-09-28  
Became fed up with wasting my time talking to utter cretins at BT and Talk Talk and figured I may as well try Primus as they're so cheap. My line runs now at 7mb, way faster and more consistently than with Talk Talk who were throttling it to death with massive tcp pauses. Priumus customer service seems just about as crap as every other large utility company in the UK these days, but they got the phone line and broadband running when they promised and I was surprised enough by the speed to want to reward them by writing this fairly charitable review. In summary so far so good, hope it stays this way!
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
jim manchester Fuel Broadband 2014-09-27  
avoid this company.under no circumstances deal with them.We ha a rep call and promise all sorts of good things.arranged an engineer for time and date.engineer texed and confirmed booking two days prior to visit.my carer stayed with me allday to let engineer in.nobody came.rang manager and received load of verbal abuse.rang engineer and he said he couldnt find address.cancelled booking and told primus i did not want their services.six months on still receiving letters re money owing for missed engineers call.have spoken to head office and written to them and on three occasions they have said they will speak to the engineer to find out what happened.nothing heard to date and now they are threatening bailiffs and court action if not paid.also said they will remove their service from my property.bit hard to do when they never fitted it.this company are a total rip off.Have passed all my dealings with newcall onto trading standards and have also contacted rip off britain as i have had enough of their threats.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
colin slucock medway Fuel Broadband 2014-09-17  
turned line on and then off again after a day. They then claimed they needed to send an engineer at my expense as I had no phone line (clearly I did) I cancelled within the 14 days as no service for no reason and customer service were rude uneducated and unhelpful.This was at the end of April. they are now sending me letters and txts and emails saying I owe money and will be cut off.... I do not even live at the address and never had the service . Here is a copy and paste of the email I have received most recently (please note this is exactly as I received it and has not been blanked by me)


Primus Saver
Customer Reference: [account]

FINAL REMINDER NOTICE – OVERDUE BALANCE

This is an automated email - please do not reply

Dear [name],

With reference to the above account, we regret to inform you that we have not received payment and please note the full balance on your account is £[amount]

Please call us on freephone 0800 036 2113 or 0207 669 9296 to make payment by card and discuss the account. Your account will be suspended within 5 days if not already and possibly passed to an external Debt Collection Agency if the situation is not resolved; this decision may affect your credit rating. Fees may be applied to cover costs

Alternatively use our bank details to make payment by telephone or internet banking:

Sort Code: 60-14-55
Bank Account number: 61022950
Reference: [account]
Amount: £[amount]

Please note: New Call Telecom reserves the right to charge interest on all outstanding amounts owed and not paid in accordance with the Agreement. Until payment in full is received by New Call Telecom interest shall be charged at the rate of 4% above Barclays Bank PLC’s base rate for the time being per month.

Our opening times are 8am to 8pm Monday to Friday and 9am to 6pm Saturdays.

Do not ignore this letter.

Yours Sincerely


New Call Telecom Ltd
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
portia swindon Fuel Broadband Unlimited Broadband with Anytime Calls 2014-09-12  
I have had my broadband package for 2 months now and I have had none stop problems, too long to list on here. I'm really upset by the fact I feel like I can't do anything about it but carry on with the service until my contract runs out. I have had no help or support dealing with the problems I have had. The staff who deal with customers on the phone sound like they are not trained to deal with complaints, they are rude, the tone in their voice sounds like they can't be bothered to do anything for you. I have sent emails and not had replies, I haven't had any follow up to my complaints despite being told they would, and they have taken money out of my account without telling me. They obviously do not care about their customers or how they treat them and I'm very disappointed! When my contract had finished with BT I looked on the internet for another broadband provider. Primus offered me the same package just "cheaper". This is a lie, they have added extra charges to my bill each month, going for this "cheaper" company means putting up with a rubbish customer service and getting treated badly! DO NOT GO WITH THIS COMPANY!!!!!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
sal Altrincham Fuel Broadband Unlimited Broadband with Anytime Calls 2014-09-11  
This has to be the worst product that I have ever bought. Avoid these clowns at all costs. Broadband constantly cuts off and, when it does work, it is useless. I would cancel if they would ever answer the phones. Absolute garbage.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Stevie United Kingdom Fuel Broadband Unlimited Broadband with Calls 2014-09-08  
What a load of crap. we have been with them for 5 months now and had nothing but problems speeds of 0.3. when i ring the SAVE NEW SETTINGS as i refuse to pay bill these new settings work i pay the bill then it drops again. 2 weeks ago i was goin to get an engineer out then the day he was going to get sent they fixed the line 2 weeks down the line we have the same problem there just money greedy people DO NOT USE THEM.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
daniel durham/langley park Fuel Broadband 2014-07-10  

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Primus

Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.

Comments

Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with evening and weekend calls to UK landlines
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 16Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The inclusive evenings and weekends calls phone package allows you to make calls to most UK numbers anytime during weekday evenings and nights, or the weekend. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two inclusive calls options depends on what time of day you make your landline calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. Which router you get depends cannot be predicted, only half receive N-rated routers with better speed and range. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • No guarantee of N-rated wireless - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range. There's currently no way to predict which option you'll receive although this may change in the last quarter of 2014.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.

 

Broadband.co.uk