Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
Free for 3 months
£4.00 thereafter

Line rental £15.00

  • Free for 3 months!
  • Truly unlimited usage
  • Includes Chromecast, cast your favourite entertainment from your phone or tablet straight to the TV
  • Free UK-based support
  • Evening and weekend calling
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£3.00 for 3 months
£7.00 thereafter

Line rental £15.00

  • 3 months better than half price!
  • Truly unlimited usage
  • Includes Chromecast, cast your favourite entertainment from your phone or tablet straight to the TV
  • Free UK-based support
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 12 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 16Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, half of customers receive a 802.11n compatible model, delivery charge applies

  • Phone packages from evening and weekend calls to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Chrome, Chromecast and the Chrome logo are trademarks of Google Inc.

Details last checked on 2015-05-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 481 customer ratings since 2014-05-23

Show all time ratings

Add your own review of Fuel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
The price is very cheap but the quality in our area is awful. Since joining we have had constant drop-outs and disconnections. Phoning customer service (one you get through) can result in remarkable improvement, but the service degrades again within a few days.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Meg Somerset Fuel Broadband 2015-05-16  
The service I have recieved over the last 6 months have been above average, th speeds and reliability of those speeds varies a lot but overall it has still done eveything that I need and then some (most times). Customer service are also friendly when called about downtimes which I imagine can get frustrating telling everyone the same thing over and over.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
Bruno Bernard Scunthorpe Fuel Broadband 2015-05-15  
I have been with fuel for 2 years now and i cant complain.
I have a much more reliable connection and faster speed than i did when i had virgin at a fraction of the price. Also when my contract was due for renewal they sent me an upgraded router and a chromecast device.
I read negative reviews before i commited to them but i have not had any problems at all?
I genuinely had more issues when i was paying 50 pounds a month for virgin.

Hope this helps.
  • Satisfaction 5 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
kb sheffield Fuel Broadband 2015-05-10  
Customer support doesn't exist.
The support department seems to be in the phillipines and no-one there speaks english.
Your e mails to them will simply be ignored - because no-one can understand it.

I have already deducted the £2 charge that fuelbroadband makes for NOT paying by direct debit which was misleading advertising, and from now on, will be deducting an amount from my monthly bills that I feel reasonable simply because I don't get any customer support and am NOT willing to pay for something I don't get.
Steve Smith Hertfordshire Fuel Broadband 2015-05-08  
Stay away from this circus of a company.Customer service is some 16 yr old girl asking way to many security questions, chewing bubble gum and not having a clue what day it is.They will lie to you about hidden cost for the delivery of the FREE router which is not actually free and will appear on your first bill.The broadband speed is like going back to a dial up connection and the reliability is shocking as i am having to reset my router 3 or 4 times a day.If i were you i would go to another company i regret leaving talk talk now.
Alan Proctor Burnley Fuel Broadband 2015-05-07  
Stay away from this circus of a company.Customer service is some 16 yr old girl asking way to many security questions, chewing bubble gum and not having a clue what day it is.They will lie to you about hidden cost for the delivery of the FREE router which is not actually free and will appear on your first bill.The broadband speed is like going back to a dial up connection and the reliability is shocking as i am having to reset my router 3 or 4 times a day.If i were you i would go to another company i regret leaving talk talk now.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Alan Proctor Burnley Fuel Broadband 2015-05-07  
Broadband came on when they said it would but speed is appalling. Constantly ringing customer services who pass you from pillar to post and nothing gets resolved. Finally get fed up and ask to cancel to which they respond you will have to pay the remainder of the contract. Despite me receiving a service less than advertised, more often than not less than 1mb im told that my service meets their minimum standard even though their minimum standard is 2mb. They asked me to log speed tests which i did and the results were clear as day, all less than 2mb. Their response was at this very moment your broadband speed is 3mb! what about all the other moments when its not?? This didnt matter and they still said i couldnt leave without paying. The connection itself drops off numerous times during the day too!!! I am now stuck with this absolute abomination of a product i cant do anything with for 11 months. They have you jumping through hoops to prove them wrong and when you do prove them wrong they deny everything. I urge people to look elsewhere, there are other cheap broadband providers available that provide reliable broadband and good customer service. AVOID!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Dan Huddersfield Fuel Broadband 2015-05-07  
I received my router before the activation date I was given. HOWEVER, much to my surprise, my broadband had been activated at least 4 days before it was meant to be.

My average speed is around 10 mbps, so a little way off the advertised maximum of 16 mbps, but that is absolutely fine.

I'm very close to the exchange, so it will explain the low ping times (around 30ms).

No complaints so far.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Dion Birmingmahm Fuel Broadband 2015-05-07  
This company are not so hot on keeping their promises without significant customer effort. I signed up for a twelve month deal and the six month point the bill went up - not what you expect. I also qualified for a bonus after recommending a friend - again this took a lot of chasing up on my part. If you are looking for an honest efficient company then you may have to look elsewhere.I doubt I will stay with Fuel at the end of my contract.
  • Speed 3 Stars
  • Reliability 3 Stars
  • Customer Service 5 Stars
Paul555 Ringwood Fuel Broadband 2015-05-07  
I have had a good experience with fuel, little to no problems, and the problems are normally rectified promptly. The times i called customer service they have always been helpful and professional. Nice company.
  • Satisfaction 4 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Julian London Fuel Broadband 2015-05-06  

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Primus

Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.

Comments

Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with evening and weekend calls to UK landlines
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 16Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The inclusive evenings and weekends calls phone package allows you to make calls to most UK numbers anytime during weekday evenings and nights, or the weekend. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two inclusive calls options depends on what time of day you make your landline calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. Which router you get depends cannot be predicted, only half receive N-rated routers with better speed and range. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • No guarantee of N-rated wireless - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range. There's currently no way to predict which option you'll receive although this may change in the last quarter of 2014.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.

 

Broadband.co.uk