Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
Free for 12 months
£6.00 thereafter

Line rental £17.30

  • Free for 12 months!
  • Truly unlimited usage
  • Amazon Fire TV Stick with voice, watch streaming services on TV
  • Free UK-based support
  • Only pay for the calls you use
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£3.00 for 12 months
£9.00 thereafter

Line rental £17.30

  • 12 months better than half price!
  • Truly unlimited usage
  • Amazon Fire TV Stick with voice, watch streaming services on TV
  • Free UK-based support
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 12 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 17Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, delivery charge applies

  • Phone packages from only pay for the calls you use to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Details last checked on 2016-01-22

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 859 customer ratings since 2015-02-08

Show all time ratings

Add your own review of Fuel

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolutely rubbish, we have not had continuos broadband since the 18th December 2015, we have spoken to several people whom all send out different pieces of equipment, I have also have asked them to cancel the account and they just said ok we will send you a cancellation email, which they did within minutes, I have now given them another chance to rectify the problem and they sent a brand new set up out, which has made no difference at all, I have done all this as a named person on the account and know I have asked for openreach to come out and check the lines out they inform me that the bill payer has to give there permission to do this, and if a fault was found with the box inside the house we would be charged for this, even though they have still been taking there money each month for faulty broadband, do not get broadband from these people bit only cost you money for poor quality and service,,,,,,,,
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
juliette phillips stoke on trent Fuel Broadband 2016-02-01  
wish I had read the reviews before I joined Fuel broadband. I have to reset my router at least 5 times in an evening due to the internet dropping off. They told me its not them, but that I have to call BT as the fault is with them. Never had drop offs with other providers. So fed up with it, cant wait until I can leave them and go to someone else.
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Caron Wheeler East Sussex Fuel Broadband 2016-01-30  
Absolutely disgusting service. Worse than pathetic connection and speeds. Rang to complain numerous times. Told an engineer will be coming to sort it but never heard another thing. Just logged onto my bank to see they have over charged me so have cancelled the direct debit. Will be contacting ofcom asap. DO NOT SIGN UP WITH THIS JOKE OF A COMPANY!!!!.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Scott Bridlington Fuel Broadband 2016-01-29  
My broadband and landline was meant to go active on the 20th january 2016, this didnt happen after numerous times trying to reset the modem, i rang fuel broadband on the 22nd january to explain my router wasnt working neither internet nor phone line, did the checks well on the phone to them and didnt work after that either, i then got told they would try and get an engineer to come out to access the problem and if they couldnt find one than i would be charged for the call out fee... after no engineer turning up i rang again on the 25th january for them to tell me there was something up with the adsl filter which connects to your router and they would send me one out which i would recieve in 2-3 working days, i recieved the second router on the 27th january plugged in all in right and tried connecting to the internet and was still doing the same at this stage i was getting annoyed.... with being busy and not being able to ring them back on that day i fought id wait til the next day to ring them for me to switch on my phone to recieve a text messsage stating an engineer has been booked for friday 29th january 2016 between the hours of 8-1, i have a strange feeling that they are not going to turn up but will post again with another review if they dont show or dont fix the problem
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
kirsty bury, manchester Fuel Broadband 2016-01-29  
This is appalling company and the most awful broadband service you can possibly imagine. I can get maximum 1 mb and it takes hours to download files. The link also drops all the time like in 80th when we had telephone connection. The customer service is rude and unhelpful, I don't think this company even cares about the service to customers they just want to make money. I would like to complain to Ombudsman and write to BBC about this "broadband". STAY AWAY FROM THEM!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Alex Kudrin Brighton Fuel Broadband 2016-01-28  
I tried Fuel for about 5 months, but the line was consistently worse than previous normal internet. I rang up after it was unusable, and then it maybe got better for a short time. But then went completely down hill - to the point where it couldn't hold a connection for 10 mins.I work from home and it was actually harming my business. Now the penalty I pay for leaving after all this is £10pm for the remainder of the contract, joy! Which'd I'd still rather pay than stay with them. Do not use.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Victoria F Wigan Fuel Broadband 2016-01-27  
Do not both with this company the service is terrible the staff are rude we are off line more than we are on its the pits
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Kefyn miles Pontypridd Fuel Broadband 2016-01-26  
Absolutely terrible!! Had to wait over 3 weeks to be connected. Then a further 2 weeks to start my internet, and that's because my dad had a look at the wires as the engineer didn't do his job in he first place. The sales team lie to you when you ring up with an issue. Been trying to speak to a manager for over two weeks to get my issue sorted. Then he argues and point blank lies to. Can't wait until my contract is up. The router is crap too!! Wouldn't recommend to anyone!! Please don't sign up with them and be unlucky and have a head ache with them like I am!! 11 1/2 months countdown!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Jemma Quinn Kendal Fuel Broadband 2016-01-26  
The service was supposed to start 25.1.16 did not receive a router as promised 2 days before the activation date.

I rung several times and on each occasion had to wait over 40 mins to be spoken to a member of staff who was very rude. I rang on 23.1.16 and explained that I hadn’t received the router. He then said it was sent and courier has returned item and another will be resent and will take up to 3-5 working days he then said broadband is free anyway!! Which is beside the point. I rang again 25.1.16 for update and the person had no record of my previous call and said it would be sent and take up to 3-5 working days.

I then rang on 26.1.16 to investigate about my new landline number, as I was advised that it would change on my initial telephone conversation when changing supplier. I did not get written confirmation as to what it would be only to be told that it remains the same.

I have no access to emails, or social media. My children are unable to complete homework as they require access to send tasks through school database website. I also work from home and require internet access.

Total waste of time....
Complete and utter joke for a service provider....crap crap crap
Ms M Morgn London Fuel Broadband 2016-01-26  
Paid for up to 17Mb, never got more than 4Mb. They've written their terms and conditions such that the cooling off period ended before the service started and I could see how bad it was. Avoid like the plague and go elsewhere (Virgin Broadband 50Mb is only a few quid more/month)
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
James England Fuel Broadband 2016-01-25  

Loading...

Primus

Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.

Comments

Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with no inclusive call package
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 17Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The basic phone package has no inclusive calls, so you will be charged 9p a minute to make calls to UK numbers. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two calls options depends on whether you use a landline to calls often, or if you make very few calls or use your mobile phone minutes for making calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.

 

Broadband.co.uk