Fuel Broadband

Cut price broadband and phone for the cost conscious consumer, formerly known as Primus Saver

  • Low priced phoneline broadband services
  • Truly unlimited usage on all deals
  • Range of phone bundles to choose from
  • Free UK-based customer service

0800 036 1900   Go to site

Fuel Broadband Unlimited Broadband with Calls
Free for 12 months
£4.00 thereafter

Line rental £15.00

  • Ending Free for 12 months!
  • Truly unlimited usage
  • Includes Chromecast, cast your favourite entertainment from your phone or tablet straight to the TV
  • Free UK-based support
  • Evening and weekend calling
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Fuel Broadband Unlimited Broadband with Anytime Calls
£3.00 for 12 months
£7.00 thereafter

Line rental £15.00

  • Ending 12 months better than half price!
  • Truly unlimited usage
  • Includes Chromecast, cast your favourite entertainment from your phone or tablet straight to the TV
  • Free UK-based support
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 036 1900   Buy now

Reasons to choose Fuel

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - several truly unlimited options with no caps or traffic shaping
  • The UK's lowest priced monthly line rental - option to sign up for home phone alone and take standalone broadband from another provider
  • Cheap and inclusive calls - if you make heavy use of your landline for calls, Fuel may be a good value choice
  • Low price monthly line rental - Fuel offers cheaper line rental than BT and many others without having to pay for a year upfront
  • UK-based customer services - get support from a British call centre

Possible downsides

  • Not available outside of network areas - no higher priced option for customers outside of network areas, mainly affects those in rural and remote areas
  • No fibre packagages - Fuel are currently focusing on low cost unlimited copper phoneline broadband
  • Older wireless technology - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range
  • Long contracts - all deals have an 12 month minimum contract term
  • Limited extras - 'no frills' service with little more than a router provided
  • Budget provider - may proritise low price over other considerations

Features at a glance

  • Up to 16Mb download speeds

  • 12 month contracts

  • Truly unlimited usage allowances

  • Free connection, one-off charge for router delivery

  • Free UK-based technical support

  • Wireless router with all broadband deals, half of customers receive a 802.11n compatible model, delivery charge applies

  • Phone packages from evening and weekend calls to anytime calling

  • Line rental can be purchased standalone and paired with many other ISPs' broadband services

Chrome, Chromecast and the Chrome logo are trademarks of Google Inc.

Details last checked on 2015-02-25

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1st Year Cost  (Sorted)  
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EDITOR'S CHOICE - BEST VALUE PHONE BUNDLE

Fuel Broadband Unlimited Broadband with Calls More Info

Hurry, ends soon! Free for 12 months + Chromecast + free connection!
Cast your favourite entertainment from your phone or tablet straight to the TV with Chromecast

Wireless RouterPhone CallingLine Rental (15.00 pounds)

up to
16Mb
truly
unlimited
12
months
£8

Free
£4.00 after 12 months

Line rental £15.00

Go to site

Or sign up by phone
0800 036 1900

Fuel Broadband Unlimited Broadband with Anytime Calls More Info

Hurry, ends soon! 12 months better than half price + Chromecast + free connection!
Cast your favourite entertainment from your phone or tablet straight to the TV with Chromecast

Wireless RouterPhone CallingLine Rental (15.00 pounds)

up to
16Mb
truly
unlimited
12
months
£44

£3.00
£7.00 after 12 months

Line rental £15.00

Go to site

Or sign up by phone
0800 036 1900

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-02-25

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fuel Broadband.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 2.5 Stars

Based on 362 customer ratings since 2014-02-27

Show all time ratings

Add your own review of Fuel

Reviewer Location Reviewing Date Ratings
Worst customer service I have received in a long time. Had an ongoing issue which they refused to address and then charged me for the engineer visit,

The low cost was enticing but they do not have the back office (customer service) to support it.

Customer service staff were down right rude.

Lesson learned - you get what you pay for!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 3 Stars
Kelly Glasgow Fuel Broadband 2015-02-20  
Avoid this company! no customer service. finally cancelled my contract in December, its now February and it still hasn't been sorted
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Simon Essex Fuel Broadband 2015-02-20  
Speed: I am one of the lucky customers that has gotten to test out their newest Super fast 76Mb Fibre Broadband package that is coming soon, I was originally on a lower package and was getting 25Mb, I stream netflix pretty much constantly and so does my wife and 2 daughters, that used to slow down my connection when I had 25Mb but now that I am on 76Mb, we can do all that, I can be downloading a film, and still play games without lag, its crazy how much better it is!.

Reliability: When i had 25Mb I dont recall my internet going off at all, sometimes the netflix would buffer but I put that down to everyone using it at the same time and using all the bandwidth. Now that we have 76Mb, no buffering or stuttering, had downtimes 2 times in the past 3 weeks (most likely because they are stress testing their lines to ensure minimal downtime when it becomes widespread)

Customer Service: The customer service have been very good even when I had 25Mb, installation was done and the installater showed me what to do if I was having any problem (unplugging modem and plugging it back in 20s later)

Price: I would recommend Fuel Broadband to my friends, not only are they fast and reliable, they are also very cheap. I have seen on their website they are offering calls and broadband, unlimited, for the cost of line rental, thats crazy cheap!

I will stay with fuel broadband, especially if they keep adding me to their new broadband tiers when they are testing them, everyone likes free upgrades!
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 4 Stars
Alfie Harley maidenhead Fuel Broadband 2015-02-18  
Got broadband in early January (new user) and found it very good.Had problem with password but rang customer services and got it sorted in minutes.would recommend especially as they offer the best deal I could find.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Peter Blackpool Fuel Broadband 2015-02-17  
I was hesistant at first as the price seemed to good to be true considering the speeds they can offer rival even companies that charge triple the amount. After speaking to a representative that told me that my address was very close to the exchange so that my speeds wouldnt be affected too much (unlike those that are extremely far giving them less than 1Mb/s). I agreed to have everything installed as I knew that I could cancel within 14 days if I was unhappy with the service/speed/relaibility. That was 2 months ago and so far I think I found a perfect balance between price and performance. I pay for 16Mb but get 15Mb (perfect). I use my phone all the time so based on the amount of calls I do, im probably getting my internet for free if I was pay as you go!. I have had no down time yet and I have had my 3 kids, wife and 1 daughter all on their phones watching youtube/netflix and no one has complained about internet being slow. So overall, i am extremely satisfied with my purchase and will recommend to my friends and family.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
Charlie Rouse London Fuel Broadband 2015-02-12  
They where good for last 6mnths of service so renewed for further 18 mnth contract.. Now theyre doing it to me all over again! Horrid firm with Horrid people!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Oscar Neath/South Wales Fuel Broadband 2015-02-11  
primus save , sorry re-branded fuel broadband,
AVOID AVOID AVOID
connection tomorrow 12th feb 15,
phoned customer service to find out where is the router ?
they say you got it, no ive got a chrome dongle , but no router.
they should have came together,
but we will send one in next three days.
so no internet for three days unless i go buy a router from argos, total joke .cant wait until 12 month contract is up .
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
sean scotland Fuel Broadband 2015-02-11  
At first I was very nervous as I have already booked this package and then read all the negative reviews about internet speed, reliability and customer service. However I must say that in our situation everything was perfect. We wanted the 15£ line rental package with up to 16MB/s download and I must admit that for the price it is extremely worth it. Customer service is great. We have been told everything, no information missing and booking an engineer was quick. The engineer came within 2 weeks. If you download things on the internet you get aprox. 800kb/s download rate which is very good for the price. What I love about it is the reliability hence the 5 stars rating. Even-though my friends are downloading it does not affect my ping while I'm playing games neither does it affect me watching videos online. Extremely happy customer :)
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
Minh Truong Ladbroke Grove Fuel Broadband 2015-02-06  
Was with BT previously which we had lots of problems with so changed to Primus (Now Fuel Broadband) and we have received excellent service and we had problems outside our house they kept on to BT Openreach to fix it. Always called back when they said and i love the uk call centre. Speed is fast and reliable.
  • Satisfaction 4 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Simon Bristol Fuel Broadband 2015-02-05  
My package isnt listed but I was told between 10-15Mb and im getting 16Mb so im very happy to say the least. Customer service were nice when I ordered and they seem to know what they are doing. Had a bit of delay on websites loading for the first 2 days of getting the internet up and running buut that was last month and not had any trouble since, otherwise it would have been 5* across the board. I would happily recommend Fuel to my friends as the are so cheap. Looking at previous reviews, looks like im in the lucky 50th percentile though.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 4 Stars
Jack Shea Croyden Fuel Broadband 2015-02-05  

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Primus

Six months half price unlimited broadband from Primus Saver

Posted on 2013-05-10 17:25 in Offers Fuel

Primus Saver are offering six months half price on their Unlimited broadband and phone package.

Primus Saver Phone & Broadband Unlimited - £2 a month for the first 6 months

Line rental is required at £14.50 a month, or pay £120 for a year up front, making a saving of £54. Offer ends 30th of June.

Comments

Fuel Broadband Buyers Guide

Can I get Fuel?

Rather than placing their own equipment in telephone exchanges, Fuel resells the network of TalkTalk, which has the most exchanges covered of any provider.

If your telephone exchange doesn't have TalkTalk equipment installed, you will be unable to sign up for a Fuel standard broadband service as there's no provision for 'out of area' customers.

You can find out if you can get Fuel Broadband where you live with our postcode checker.

What packages are available?

Fuel offer two ADSL broadband packages:

  • Fuel Unlimited Broadband with Calls - truly unlimited with evening and weekend calls to UK landlines
  • Fuel Unlimited Broadband with Anytime Calls - truly unlimited with anytime calls to UK landlines

These packages all offer the headline speed of up to 16Mb, although the speed available to you will vary based on various factors such as the wiring in your home, the time of day (speeds will be slower at peak times like evenings when lots of people are online), and the distance from your nearest BT telephone exchange, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

The key difference between these packages is the degree to which inclusive calling is included. The inclusive evenings and weekends calls phone package allows you to make calls to most UK numbers anytime during weekday evenings and nights, or the weekend. The anytime calls package gives you free inclusive calls to most UK numbers at any time of the week.

Which package should I choose?

If you're interested in a budget provider like Fuel, it's likely that cost effectiveness and value for money are important factors to you.

All Fuel packages offer the same truly unlimited broadband usage allowance and free connection so your decision needs to be based on how much you make use of your landline. Choosing between the two inclusive calls options depends on what time of day you make your landline calls.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make call and at what times of day?
  • Can you live with slower ADSL speeds or do you need to go elsewhere for a fibre service?

Compare all Fuel deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - Fuel Broadband customers receive a free wireless router when they sign up to help manage their connection. Which router you get depends cannot be predicted, only half receive N-rated routers with better speed and range. It is worth noting however that while the router is free, you do still need to pay for delivery, though this is a one-off cost.
  • Free connection - Fuel offer free installations on their Unlimited and Fibre deals (though only one per account), and all deals have no activation cost, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of Fuel?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Fuel’s main selling point is their low cost, and they are one of the cheaper providers on the market, offering broadband at budget rates. This is also reflected in the lack of extras, with the focus being on the broadband service itself.
  • Low cost line rental - As a major home phone provider, Fuel are able to offer cheap line rental in place of BT, and if you switch to them from another line rental provider, you can even usually keep your number.
  • Free UK-based technical support - Unlike some other providers, Fuel’s customer support is based in the UK, and free to Fuel’s customers, meaning that you don’t have to pay extra for help if things go wrong.

What are the drawbacks of Fuel?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Unlike some ISPs, Fuel do not offer short rolling contracts. Their deals come with 12 month contracts, which can be an issue for those who do not want the commitment of such a longer contract and need greater flexibility, such as those on short tenancies or students.
  • No fibre products - Fuel currentluy only offer unlimited copper phoneline broadband. If you are a heavy user and must have fibre then you'll find yourself out of luck with Fuel for the moment. However, they plan to add Fibre products soon.
  • Few extras - Fuel offer relatively few extras with their broadband packages in comparison to many other providers. However, they are a budget provider and so the lack of extras allows for a lower cost on the core broadband (and phone) service.
  • No guarantee of N-rated wireless - While half of customers receive a 802.11n router, the rest receive the older g-rated technology with slower connection speeds and pooerer range. There's currently no way to predict which option you'll receive although this may change in the last quarter of 2014.
  • Higher congestion - Budget prices are usually achieved by 'cutting corners' which in broadband terms means buying limited capacity on another providers network and stretching this to serve as many customers as possible. Anecdotally, this means that budget broadband is more likely to slow down at peak times. This is supported by Fuel's headline speed (as of mid-2012) being only up to 13Mb, notably lower than other ADSL-based providers. The ASA requires that headline speeds must be consistently achievable by 10% of customers.
  • Limited information - Unlike most broadband providers, there's very little firm information about things like telephone support opening hours, traffic management policies and typical ADSL speeds on Fuel's website. We would usually recommend that customers research these before signing up to a provider.
  • Complaint levels - Although Fuel is a relatively small provider and too small to be included in Ofcom's reports on broadband complaint levels, our broadband expert service receives an unusually large number of requests for help with Fuel products. You can check our customer reviews of Fuel Broadband (formerly known as Primus) for a typical selection of problems.

 

Broadband.co.uk