64 Customer Reviews over 2 pages
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- Location
- Coldsteam
- Reviewing
- Fleur Telecom
- Date
- 2023-04-12
- Comments
-
Terrible. If not poor/ low speed then constantly disconnects. I’m going to contact them but if they can’t improve this then I’m changing provider.
- Location
-
- Location
- Uk
- Reviewing
- Fleur Telecom
- Date
- 2022-08-04
- Comments
-
DO NOT CHOOSE FLEUR! Very expensive for a low quality service. We were promised fibre before we signed a 2 year contract, but they gave us ADSL (very slow internet which was used back in the 2000s). We had internet issues and after it was resolved, we were billed an extra £180 as they said it was our fault (it was an internet line fault!). DO NOT WASTE YOUR MONEY!
- Location
-
- Location
- Betchworth, Surrey
- Reviewing
- Fleur Telecom
- Date
- 2022-03-22
- Comments
-
I have never had the displeasure of using such an awful company before! My step-father, who is elderly, diabetic and prone to falls, had no phone-line for three weeks, following a storm. I was constantly told I they could not talk to me about his account, despite him not being able to talk to them to give permission as he had no phone!!! The internet signal is so pants that he can only just get a mobile signal if he stands in his front doorway and holds his phone 7 feet in the air! I had to travel a 40 mile round trip to pick him up and bring him to my house, simply so he could give them permission to speak to me! They then lied to me about Openreach coming. When they eventually came out (lovely guys), they could not do anything as they needed to gain access to the property and Fleur Telecom had not informed me I needed to agree to their terms and conditions! Fleur then told me I would be fined if Openreach could not gain access!
Do not use this company - they are an absolute joke. They have total disregard for the elderly and vulnerable and their broadband/mobile is worse than rubbish.
- Location
-
- Location
- argyll
- Reviewing
- Fleur Telecom
- Date
- 2022-03-16
- Comments
-
shocking company, no help when things go wrong but more than happy to charge you for a non existant rolling contract when you try to cancel
- Location
-
- Location
- Devon
- Reviewing
- Fleur Telecom
- Date
- 2021-12-22
- Comments
-
At taking money, a highly efficient company. At answering the customer phone line, very poor. At charging for non existent items, very quick and expensive. I would only recommend this company to enemies.
- Location
-
- Location
- Norwich
- Reviewing
- Fleur Telecom
- Date
- 2021-07-16
- Comments
-
Awful. Over-priced and under resourced. The slowest broadband speeds imaginable just 7 miles from a major city
- Location
-
- Location
- Scotkand
- Reviewing
- Fleur Telecom
- Date
- 2021-07-02
- Location
-
- Location
- NEWTOWN(Rural)
- Reviewing
- Fleur Telecom
- Date
- 2021-05-20
- Comments
-
I don't want to seem to be living in cookoo land, but I am more than satisfied with service they provide, I had to wait 2 years for Openreach to bring fibre near enough to my property. When it arrived I called Fleur Telecom, they had me connected when they said they would and quicker than other houses around me who had a BT contract. Other queries have been dealt with efficiently. I would be reluctant to leave them as the service has been reliable for meetings and my childrens' on line university studies.
- Location
-
- Location
- Belper
- Reviewing
- Fleur Telecom
- Date
- 2021-04-06
- Comments
-
Absolutely disgraceful service. Our broadband band speed is so slow it takes 7 hours to upload and send 1 song so we arranged to pay for an upgrade and be connected to fibre optic. This was in January. On February 10 we received a date for April 6 between 8.00am and 1.00 am. The engineers did not arrive!
- Location
-
- Location
- West Sussex
- Reviewing
- Fleur Telecom
- Date
- 2021-01-23
- Comments
-
Their customer service is awful. My parents phone line went down. Mum is 84 , dad is 92 and on end of life care. We tried to report the fault. They wouldn't talk to my brother because he wasn't the account holder. My mother tried to speak to them just to report the fault. Same response. They have Lifeline for medical emergencies. They tried to speak to someone. It made no difference, they wouldn't talk to them. They made my mother wake up a dying man to authorise them to talk to one of us so that we could report the fault. We are beyond disgusted, this will be going to the Ombudsman.
- Location
-
- Location
- Bucks
- Reviewing
- Fleur Telecom
- Date
- 2020-12-26
- Location
-
- Location
- Saffron Walden
- Reviewing
- Fleur Telecom
- Date
- 2020-10-04
- Comments
-
Don’t use them, very slow, poor customer service, not open on Sundays so completely stuffed. Can’t wait to change.
- Location
-
- Location
- efailwen..pembs
- Reviewing
- Fleur Telecom
- Date
- 2020-09-04
- Comments
-
It seems rather pointless contacting another company when certain parts of this community are not able to access
higher speeds..change or not.
- Location
-
- Location
- Louth
- Reviewing
- Fleur Telecom
- Date
- 2020-06-19
- Comments
-
So Bad, So Devious. Read and re-read the small print.
We’d got used to a shoddy service.
But their customer service is horrendous. When we were first chucked onto them by Talk Talk they were actually an improvement. But no longer.
Trying to solve internet problems with them is like wading through treacle. They will waste your time and money, and will test your stress levels through consistently bad communication.
- Location
-
- Location
- Embo Street, Dornoch
- Reviewing
- Fleur Telecom
- Date
- 2020-05-08
- Comments
-
Although only 1.3 miles from the exchange broadband download speeds are very slow averaging under 2 Mbps and frequently hovering around 1 Mbps. When I originally signed up for the service with AOL it was on the understanding that the speeds would average 10Mbps. With a succession of providers taking over from each other the speeds have gradually reduced to a point where many tasks eg. online banking, video conferencing, online shopping are often impossible.This road has no Fibre service and is unlikely to get one in the forseeable future although the fibre cable runs down the the Embo Road 0.5 miles away. The line is prone to dropping at the most inconvenient moments making online purchases a frustrating experience. Fleur Telecom's website does not provide for customer interaction via chat line and customer service phone line is closed at the moment.
- Location
-
- Location
- Burley Gate, Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2020-02-28
- Comments
-
Having been transferred from Talk Talk to Fleur several years ago I have just moved my internet provider to them and could not be more satisfied. My previous download speed was 0.1 mps now it is 20mps. The customer service (from Jamie and Damien) was excellent with much helpful advice and the new router arrived before the expected date. As far as reliability is concerned I have given it 5 stars but will have to wait and see how it continues!
- Location
-
- Location
- somerset
- Reviewing
- Fleur Telecom
- Date
- 2020-02-11
- Comments
-
Sadly, due to old copper cables owned by Openreach, Fleur are unable to provide us with the service they had promised. Infact it is dreadful. BUT they will not let me out of the contract and were very unhelpful saying that it was not their policy to let people leave even though they have not been able to uphold their side of the contract. VERY disappointed and would not recommend
- Location
-
- Location
- Kent
- Reviewing
- Fleur Telecom
- Date
- 2019-08-23
- Comments
-
I cannot understand the negative feedback here! Maybe only people with problems post feedback? I changed to Fleur some time ago and cannot recommend them highly enough. They have been brilliant and so kind and helpful when I had problems; someone even called back the next day to check I was ok and everything was running smoothly. Great firm.
- Location
-
- Location
- Isle of Mull
- Reviewing
- Fleur Telecom
- Date
- 2019-07-15
- Comments
-
I don't usually write reviews but am currently listening to my husband on the phone, yet again, to Fleur having to convince them that our internet outage, for no less than two weeks, was no fault of ours. Rather than apologise they are charging us for those two weeks when they told us we wouldn't be charged for a service we didn't have and are now also trying to charge us for the BT engineer when the fault was not ours. This has caused us no end of stress and frustration, we work from home and in an area with no 4g coverage so were completely restricted in what we could do. An occasional drop is understandable, this is unacceptable. Will be switching providers ASAP.
- Location
-
- Location
- Surrey
- Reviewing
- Fleur Telecom
- Date
- 2019-04-10
- Comments
-
Shocking Company - Beware!
My father passed away last year and up until we received probate we were unable to access my fathers bank accounts. Since October we started receiving letters from Fleur Telecom saying there was a late payment on the account but no mention that we were getting charged because of this. We paid all the invoices that came through on a monthly basis but was surprised that the bills were so high!.
In February I phoned Fleur to ask them why we had not received any invoices and the answer was that it was paperless billing. Obviously we were unaware of this as did not have access to my dads email. I asked Fleur due to the circumstances could the late payments be removed as we were completely unware and had zero contact from them to say this but they could not care less. They care more about making money than customer service it seems. Would definitely NOT recommend!!
- Location
-
- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2019-03-03
- Comments
-
Like many was transferred from Talk Talk, best thing that happened. After a few initial problems which were really Openreach based (and Openreach were very good and quick in sorting) my speed increased from less than 5 with Talk Talk to a promised up to 17. This turned out to be 19.1 !
Recently advised that I am to be upgraded to fibre and 30 speed for no additional charge, the new router arrived yesterday.
Overall I am delighted with Fleur and surprised that others are experiencing problems.
- Location
-
- Location
- Welwyn, Hertfordshire
- Reviewing
- Fleur Telecom
- Date
- 2019-02-25
- Comments
-
Since being moved on by Virgin to Talk Talk and then Fleur, support has been far, far better.
- Location
-
- Location
- Talland house
- Reviewing
- Fleur Telecom
- Date
- 2019-02-05
- Comments
-
despite fleur's only attempt to contact
me was with three invoices for period well after i had cancelled any association with Fleur after oct 2018.
previously i have disputed with two long
tel.calls and e-mails, david allsopp
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- Fleur Telecom
- Date
- 2019-01-02
- Comments
-
Service was alright but a bit pricey. When my mother died however (it was her service) they refused to stop the contract without being paid for the duration of the contract, fully, in my case an extra 7 months. This despite it not being a contract with me. They kept citing "company policy". Avoid these awful people at all costs.
- Location
-
- Location
- Ayrshire
- Reviewing
- Fleur Telecom
- Date
- 2018-12-20
- Comments
-
Just Had a complaint and found their Customer service terrible. Didn't listen to the actual complaint that I had and therefore did not address it properly. Didn't choose to go to them but after being bumped by Talk Talk to them had no alternative. Would stay away. Don't choose to use them.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Fleur Telecom
- Date
- 2018-12-05
- Comments
-
My very elderly parents are moving house, and I'm trying to do as much for them as possible. I contacted the company, to change address, and was quoted " company policy" on each and every subject. Can I point out to any perspective customers, that it doesn't matter how infirm their customers are, and whether they need an ambulance in the middle of the night. This company is not prepared to assist anyone with disabilities, and to try and connect any phone line any quicker. Liam..... if anyone could have heard our conversation today, they would realise what a useless outfit you work for. Liam was the supervisor who promised to ring me back... I'm still waiting Beyond useless....
- Location
-
- Location
- North Lanarkshire
- Reviewing
- Fleur Telecom
- Date
- 2018-09-17
- Comments
-
worst customer service I've ever been subjected too. 2 hours on the phone trying to fix a fault. 3 weeks with no internet which i'm still expected to pay for. Downright rude and condesending supervisor. AVOID !
- Location
-
- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-08-13
- Comments
-
This Internet provider is total rubbish. I think I am back in the past by 20 years. Keep away like the plague.
- Location
-
- Location
- Lancashire
- Reviewing
- Fleur Telecom
- Date
- 2018-07-16
- Comments
-
Tried to cancel my contract. They would only accept complaints by email or letter. Apparently a phone call odes not count as a complaint! They would not let me speak to the complaints dept. It has taken three long calls and three months to close my contract and its still not done. Avoid like the plague
- Location
-
- Location
- worcester
- Reviewing
- Fleur Telecom
- Date
- 2018-07-12
- Comments
-
Fleur Telecom
i wish i had read the reviews before!.Appalling company where the right hand does not know what the left hand has done .
I have just been to Citizens Advice Bureau and have contacted Ofcom.
I took out a contract,but because i could not access it,cancelled within my statutory time. They allege that i waived my right to cancel and insist that i pay their cancellation fee They have been threatening and harassing to an 80 year old since then and keep alleging that i owe them vast sums of money.
- Location
-
- Location
- Salisbury
- Reviewing
- Fleur Telecom
- Date
- 2018-07-06
- Comments
-
Everything about this company is bad! Speed is very poor, customer service is a complete joke, they are ill-mannered, I’ll-informed and will not accept anything but their view even when proved to be incorrect. We had no choice but to use them having been sold off by Talk Talk but if you have an option, you have been warned....AVOID LIKE THE PLAGUE!!
- Location
-
- Location
- Wales
- Reviewing
- Fleur Telecom
- Date
- 2018-06-28
- Comments
-
Terrible provider who when I reported a fault told me they'd disconnected me & that to reconnect I'd need to renew my contract. This resulted in me looking for a new provider althought they couldn't connext me for nearly 3 weeks. Then when I had switched provider they had the cheek to bill me for a service they had not provided & claim I'd never contacted them.
I doubt I'm the only one with this grievience.
- Location
-
- Location
- Windsor
- Reviewing
- Fleur Telecom
- Date
- 2018-05-21
- Comments
-
Diabolical. That's the only word to describe this so called broadband provider. Customer service is rude, loss of connection which was never resolved and to top it off they referred me to a debt collection agency for £20. My advice, stay away from this sham of a company.
- Location
-
- Location
- Weardale
- Reviewing
- Fleur Telecom
- Date
- 2018-05-07
- Comments
-
This is an update on my previous review having taken over an existing account in a rural area. After six months or so I found the speed was mostly OK with some minor drops. As with other customers, BT Opernreach brought fibre to the local cabinets.
The first I knew was when my broadband failed and after troubleshooting called Fleur, who the told me what was happening and that it would improve speeds. By next day still no connection so I called again to discover that Fleur had found a line fault and asked BT to fix it, but again, had not told me.
The main problem was that Fleur would not believe I was the client. Somehow they had rolled back six months and thought the previous occupier was the account holder. So they would not talk to me or believe me even though they sent letters and emails addressed to me. It took a lot of sorting out and Fleur suggested I track down the previous occupier and get them to contact them. Finally they accepted me and sid there was nothing they would do anyway, but that I should not expect a visit from an engineer.
SAn hour later a BT engieer turned up at my door! Ge was good though. He discovered that the cabinet had water i it so he drained and fixed that. We had not actually been connected, so he fixed that.
So the conclusion is that Fleur staff are a bit overworked and get confused, and don't communicate with the customer.
- Location
-
- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2018-04-20
- Comments
-
Worst customer experience I ever had in my life. Have had bad internet dropping in and out for about 6 months. Fleur always Said would refund once fixed, well they didn't so I eventually left. Now seems they won't refund as agreed. Having to open case with cedr to try and get back. Staff seem helpful but useless and lie. Avoid at all costs. Have proof from openreach back in January it was never fixed so not sure what there issue is. Been very stressful horrible company.
- Location
-
- Location
- Reviewing
- Fleur Telecom
- Date
- 2018-04-18
- Location
-
- Location
- Ceunant
- Reviewing
- Fleur Telecom
- Date
- 2018-04-02
- Comments
-
Most o'r all of those ratings don't deserve a single star,and I still don't know when a faster internet speed will be available after two years of complaining,Fleur Telecom is my ISP but I rent the line from BT,and they just keep blaming each other for my misery,useless
- Location
-
- Location
- North Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-02-01
- Comments
-
My experience with a Fleur is positive. With no extra cost they increased my broadband speed from 2mgs to very nearly 40 msg. Delighted.
Problem with landline last summer but this was an underground problem that needed sorting by BT.
- Location
-
- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-29
- Comments
-
Terrible company with not an ounce of help or sympathy and hides behind T&C's. My parents both died within 11 weeks of each other which left a bill outstanding of c.£40. Called to discuss how to cancel but to be fair there was lots more to worry about than cancelling broadband. They have now invoiced me for 2 months at £74 stating that I didn't contact them in time. I talked to credit control who said that I should have notified them earlier and that the monies are outstanding. Having dealt with gas and electricity and even supermarkets these are the only company to shrug shoulders and say there is nothing they can do. If you wish deal with a company that treats customers like this then great but I would suggest you pick one with better customer service and empathy. Ridiculous especially when I supply death certs. They have added further stress to an already unpleasant experience. Well done!!!
- Location
-
- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-27
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Fleur Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Fleur Telecom.