EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Unlimited usage on all deals in low cost areas
  • Fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles
  • £50 early cancellation credit if you choose to leave your current provider early

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EE Broadband with Weekend Calls
£1.00 for 18 months
£10.00 thereafter

Line rental from £15.75

  • £1 a month for 18 months!
  • Unlimited monthly allowance
  • Free Bright Box wireless-n router
  • Free 1 year Norton Online Security
  • £50 early cancellation credit if you're still in contract with your current provider
  • Weekend UK landline calls
  • Free connection
  • 18 month contract

Buy now

EE Fibre with Weekend Calls
£10.00 for 18 months
£16.00 thereafter

Line rental from £15.75

  • 18 months reduced price!
  • Up to 38Mb download speed
  • Up to 10Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • £50 early cancellation credit if you're still in contract with your current provider
  • Weekend UK landline calls
  • 18 month contract

Buy now

EE Fibre Plus with Weekend Calls
£18.00 for 18 months
£22.00 thereafter

Line rental from £15.75

  • 18 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • £50 early cancellation credit if you're still in contract with your current provider
  • Weekend UK landline calls
  • 18 month contract

Buy now

EE are now offering £50 early cancellation credit if you choose to leave your current provider early and switch to EE Broadband. Just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract.

Reasons to choose EE

  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Fibre products come with the Bright Box 2 router with the lastest 802.11ac wireless technology
  • Unlimited broadband - if you live within a low cost area you don't have to worry about how much you download each month
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles
  • £50 early cancellation buy out offered if you're still within your contract and want to switch to EE

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - unlimited usage allowances only apply in coverage areas and the alternative usage allowance is relatively low
  • Special offers only apply within network areas - if you live outside low cost areas, you won't qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

 

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free McAfee AntiVirus Plus Parental Controls

  • Bright Box 802.11n router as standard or 802.11ac Bright Box 2 with fibre

  • EE TV packages available, even if you're not a mobile customer

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £21 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

2.6 stars
  satisfaction rating based on 7710 customer ratings since 2015-09-28. See more EE customer ratings and reviews.

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2016-09-23

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
EE Broadband with Weekend Calls More Info

Special offer: £1 a month for 18 months! + free connection!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month

802.11n Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
17Mb
unlimited 18
months
£18

£207.00 with
saver line rental
£1.00
£10.00 after 18 months

Line rental from £15.75

Go to site
EE Broadband, TV and Weekend Calls More Info

Special offer: 18 months reduced price + Data Boost + free connection!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
17Mb
unlimited 18
months
£126

£315.00 with
saver line rental
£10.00
£15.00 after 18 months

Line rental from £15.75

Go to site
EE Fibre with Weekend Calls More Info

Special offer: 18 months reduced price!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month

802.11ac Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
38Mb
unlimited 18
months
£151

£340.00 with
saver line rental
£10.00
£16.00 after 18 months

Line rental from £15.75

Go to site
EE Fibre, TV and Weekend Calls More Info

Special offer: 18 months reduced price + Data Boost!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
38Mb
unlimited 18
months
£211

£400.00 with
saver line rental
£15.00
£21.00 after 18 months

Line rental from £15.75

Go to site
EE Fibre Plus with Weekend Calls More Info

Special offer: 18 months reduced price!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month

802.11ac Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
76Mb
unlimited 18
months
£247

£436.00 with
saver line rental
£18.00
£22.00 after 18 months

Line rental from £15.75

Go to site
EE Fibre Plus, TV and Weekend Calls More Info

Special offer: 18 months reduced price + Data Boost!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
76Mb
unlimited 18
months
£271

£460.00 with
saver line rental
£20.00
£27.00 after 18 months

Line rental from £15.75

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-09-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.8 stars

Based on 7710 customer ratings since 2015-09-28

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I called EE twice this month asking whether I can move my broadband onto my housemate by calling them. They told me twice it was an easy quick process. I called them today and they said I had to send them a formal letter !!! I canceled my contract completely. Never again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Aberdeen EE  
Always when I try to call customer service I wait for 20-30 minutes on the line until I get through. The representative promised to call me back 2 hours later but he didn't so I had to call them again and wait on the line for another 30 minutes. This looks like a standard way of trying to get through. Frustrating.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    4 stars
Aberdeen EE  
I have moved houses a year ago and my isp at my previous property was plus net, due to location I was never able to have fiber and had regular ads listed but the speeds were great 15-17 mbs. After move I decided to try a different provider BT, I must say the speed wasn't as good as plus net but it was acceptable for 2 people house hold. After a year my contract has expired and yet again I have changed isp, because bts customer service is just... lacking? Anyway I got an ee contract for 18 month. Now I feel like I'm a mug! The speed is very low, higher than the guaranteed speed of 2 mbs, but still low for 21 century! Connection constantly drops to the point that I'm not able to stream movies anymore. Today I'm going to try to get in touch with ee yet again after doing all sorts of troubleshooting last night (some of them are just ridiculous). In short, never get ee's adsl. It is simply rubbish and I'm now stuck with them for another 17 month.
London EE  
Absolutely rubbish!regret change Bt to ee. Terrible slow . Cant do anything even with only one device connected work in the late night. Awful customer servise
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Shipston EE  
DO NOT GO WITH EE BROADBAND
First alarm bell was having a date to switch, but it didn't until a day later meaning I had no broadband for 24hrs. I work from home so lost £95. Once up and running the speed checks looked good but while working it kept dropping out, and while streaming it constantly buffers and has poor quality. We spent hours and hours on the phone with EE. One particular time they did a diagnostic check with completely killed the broadband, again. Another £95 gone from my wages! (I had taken all my holiday so had to take unpaid leave) when we called back we were told its was BT's fault, so they logged a fault. On a third phone call we got through to a tech team at EE who reconnected the broadband and told me that it was (without a doubt) the call centres fault I had been cut off. The tech guy was absolutely fantastic and it did help but it's still not fixed. I can't watch Amazon TV as it buffers every 2 minutes with 'insufficient bandwidth'
We have cancelled our contract and I wish I had never joined them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Norfolk EE  
If you have the misfortune of getting the Indian call centre (ICC) EE customer service are painful. A call will take twice the normal amount of time it would otherwise.
Connection was awful - broadband kept buffering on all devices
After calling to complain the ICC cut the connection for our BB completely.
EE ARE TRULY BT LEVEL APPALLING FOR BROADBAND. FOUND SKY FAR FAR BETTER
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Norwich EE  
Have had the most horrendous day trying get through to ee I had cancelled a new order cancellation didn't go through I am fuming with ee and never want to deal with them again, there are always problems trying to get logged on to your account, customer service shabby to say the least.
  • Speed
    1 star
Kent EE  
What on earth I went with ee for. for nearly two years I have off and on problems. even when fixed it works just for a few days and same old story starts again. Absolutely poor and horrendous service. When they say they will be sending the technician to fix it no body turns up. and upon query they say their system is down and cannot say anything. Good bye ee at the earliest opportunity. If you have a stress free life then join ee for stress.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
kent EE  
Internet is super slow, constant lags. When you call customer services you wait at least 20 minutes (on more than 1 occasion) to speak to staff who keep you on the phone for over an hour trying things you have already tried (Switching on and off... come on). Promised calls backs that never happen. Ending up cancelling and going with another company. Terrible
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
SCOTLAND EE  
I have EE at home and also at a studio address, 30 minutes away. I experience dreadful internet speeds in both locations - I frequently get no pages loading for hours at any time, whether on laptop or phone. On phone, the instant I turn 4G on instead of wifi, the pages whip up. I have no issues with EE for 4G and phone reception but their internet is utterly useless. I will revert back to Virgin as soon as my year expires.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

EE Buyers Guide

Can I get EE?

EE, the trading name for Everything Everywhere Ltd, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service. We also list EE's mobile broadband service separately in our Mobile Broadband section.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, and when you do you'll qualify for the same perks as EE mobile customers.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to two-thirds of all UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE. You still won't qualify for most special offers if you're outside of the EE network area, but you won't otherwise pay a higher monthly price after offer periods are over.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. However they do come with traffic management limits that may artificially slow you down at peak times depending on the type of broadband usage.

Customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

There is also the option to sign up for triple play EE TV products.  EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to use it with your smartphone or tablet for extra functionality.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 17Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 1 or 2 wireless router - EE broadband customers receive a free award winning Bright Box wireless router to manage their internet at home. Fibre customers receive the Bright Box 2 with the latest wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • Nortion Online Security - EE customers get one year’s free use of Norton Online Security, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Unlimited broadband in network areas - EE’s unlimited broadband is unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month.
  • Advanced technology wireless router for fibre - Fibre customers receive the award winning Bright Box 2 wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • Line Rental Saver - You can save £21 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.
  • £50 Early Cancellation Credit - If you're still within your contract for another supplier and want to switch to EE early, just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract, and they're provide you with £50 bill credit to cover some of that cost.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - In order to ensure that the average customer gets the fastest possible speed from their broadband, EE's broadband is not truly unlimited, instead certain types of traffic are prioritised and peak times while others are slowed down, regardless of if you're a heavy user or not. Customers outside of network areas have peak time traffic management slowdowns applied to all music and video streaming and downloads regardless of how much is used.
  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • More expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - while still advertised as unlimited, if you live outside EE's low cost network areas then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 or 18 month contracts - EE’s contracts have a minimum of 12 months or 18 months for fibre and many special offers, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

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