EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Unlimited usage on all deals in low cost areas
  • Fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles

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EE Broadband with Weekend Calls
£1.00 for 12 months
£9.95 thereafter

Line rental from £15.75

  • £1 a month for a year!
  • Unlimited monthly allowance
  • Free Bright Box wireless-n router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

EE Fibre with Weekend Calls
£9.95 for 18 months
£19.95 thereafter

Line rental from £15.75

  • 18 months better than half price!
  • Up to 38Mb download speed
  • Up to 10Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • 18 month contract

Buy now

EE Fibre Plus with Weekend Calls
£19.95 for 18 months
£29.95 thereafter

Line rental from £15.75

  • 18 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • 18 month contract

Buy now

Reasons to choose EE

  • Fastest standard broadband available - EE have used traffic prioritisation to ensure that the average customer gets the fastest possible standard broadband speed, up to 17Mb
  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Fibre products come with the Bright Box 2 router with unbeatable 802.11ac wireless
  • Unlimited broadband - if you live within a low cost area you don't have to worry about how much you download each month
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - unlimited usage allowances only apply in coverage areas and the alternative usage allowance is relatively low
  • Special offers only apply within network areas - if you live outside low cost areas, you won't qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

 

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free McAfee AntiVirus Plus Parental Controls

  • Bright Box 802.11n router as standard or 802.11ac Bright Box 2 with fibre

  • EE TV available to existing EE, T-mobile and Orange mobile customers

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £21 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2016-02-08

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
EE Broadband with Weekend Calls More Info

Special offer: £1 a month for a year! + free connection!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10

802.11n Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
17Mb
unlimited 12
months
£18 £1.00
£9.95 after 12 months

Line rental from £15.75

Go to site
EE Broadband, TV and Weekend Calls (existing mobile customers only) More Info

Special offer: 6 months better than half price + Data Boost + free connection!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10
Mobile data boosted to 10GB or 20GB depending on call plan

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
17Mb
unlimited 18
months
£113 £4.95
£12.95 after 6 months
EE TV only available to existing EE, T-Mobile and Orange mobile customers with speeds over 4Mb/s

Line rental from £15.75

Go to site
EE Fibre with Weekend Calls More Info

Special offer: 18 months better than half price!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10

802.11ac Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
38Mb
unlimited 18
months
£150 £9.95
£19.95 after 18 months

Line rental from £15.75

Go to site
EE Fibre, TV and Weekend Calls (existing mobile customers only) More Info

Special offer: 6 months reduced price + Data Boost + free connection
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10
Mobile data boosted to 10GB or 20GB depending on call plan

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
38Mb
unlimited 18
months
£221 £12.95
£22.95 after 6 months
EE TV only available to existing EE, T-Mobile and Orange mobile customers with speeds over 4Mb/s

Line rental from £15.75

Go to site
EE Fibre Plus with Weekend Calls More Info

Special offer: 18 months reduced price!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10

802.11ac Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
76Mb
unlimited 18
months
£270 £19.95
£29.95 after 18 months

Line rental from £15.75

Go to site
EE Fibre Plus, TV and Weekend Calls (existing mobile customers only) More Info

Special offer: 6 months reduced price + Data Boost + free connection
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10
Mobile data boosted to 10GB or 20GB depending on call plan

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
76Mb
unlimited 18
months
£341 £22.95
£32.95 after 6 months
EE TV only available to existing EE, T-Mobile and Orange mobile customers with speeds over 4Mb/s

Line rental from £15.75

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  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-02-08

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction 2.5 Stars
  • Speed 2.5 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 5061 customer ratings since 2015-02-08

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
AVOID, AVOID, AVOID! were were close to three weeks without broadband. Despite being told in the shop that we wouldnt have to do anything and the whole changeover would be seamless. They should not be saying this as they have to rely on a thridparty (BT) to change over the service and if there is a delay there they have no control over this whatsover. I made numerous calls to get our connection expedited without much luck. half of the calls i made the line was so bad i couldn't hear them properly and some of the calls to offshore call centres had trouble understanding and speaking plain enmglish. Now that we are connected the speed is pathetic at times ...cant even listen to the radio via my phone without it constantly being interrupted. connection often drops while watch film/tv. It really is awful. i will be changing to a different supplier as soon as i am able to.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
GazHove Hove EE 2016-01-31  
Avoid completely!!! I set up the account and contacted them on 3 or 4 occasions to check progress and to ensure no loss of service as I work from home. They reassured me that there would be no loss of service, then it went to one day, then after the phone line was installed have found out that they have not even placed the broadband order and they blamed my existing provider. Knowing a bit about the technical details, this is not possible and BT confirmed they never requested broadband was installed!!! Have advised that I would be without service for 3 weeks!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Robert Falkirk EE 2016-01-30  
In Mid December after changing my mobile phone contract I was persuaded to sign up to EE Broadband and Home Phone. It was arranged that the EE Broadband and Home phone line to go live 4th January and that my router would get to me within 10 days (around late December). I was told an engineer would visit the property between 1pm - 6pm. I took the afternoon off work to wait in. No one came. I rang up customer service who advised that this had been done without having to enter my home and that everything was in working order. I had wasted 1/2 day holiday. Whilst on the phone I also advised that I was still waiting for my router to arrive. I was told another one would be sent out straight away and would take around 3 working days to arrive.
After a few days I was still without router so on the 7th Jan rang up again. This time the lady I spoke to advised me that no router had been sent out as the order for it had not been completed. I was extremely annoyed to say the least but I was reassured that this time it would definitely be sent out and with me within 3-4 working days.
7 days later still no sign of the router so I rang up AGAIN on the 15th. This time I spoke to a gentleman who advised me that the reason my first two routers had not been delivered was because my broadband was not live?!!!! Apparently my order had been cancelled?? No reasons why and the two previous calls to customer services on the 5th and 7th had not spotted even spotted the issue! I was now advised I would have to wait till the 25th Jan before I would be connected. I was thankful though that at last I had spoken to someone helpful. He advised that he would put a third order on for a router as 3 turning up would be better than none at this point, and I could send back the others. He advised I would receive my router(s) within 3 days of going live.
I had a message on Monday the 25th confirming I was live, finally things were looking up! Then it got to Thursday 28th and still no sign of any of the routers. Livid I rang up for a fourth time asking for an update and got a half arsed story about it being delivered and signed for at my address on the 20th Jan (I thought these routers are postbox friendly so just get posted through the letter box anyway??). I was at work all day anyway so couldn't have signed for anything!!! When asked if they could retrieve a proof of delivery from the courier it was as if I was speaking alien! I also question why this would have been delivered on the 20th when my broadband only went live on the 25th??? I think your staff may be spinning me a pathetic lie there!! So the lady I spoke to last night has ordered yet another router for me ( 4th time lucky?) and I have had a dispatch confirmation text (which I haven't had previously). I await its arrival with anticipation.
I am absolutely incensed by the whole experience, from the incompetence of your call centre staff, to your complete and utter lack of customer commitment. Not one person other the gentleman I spoke to on the 15th was at all bothered about my situation. I am afraid to say I would not recommend EE broadband to anyone! I have been without internet for a month having ordered in back in December, this is a disgrace. I often work from home and I am currently study for exams which I have not been able to do. I also pay fees to the likes of Netflix and Xbox live none of which I have been able to use. I am happy to post this story to your Facebook page or go to the press if we do not reach an agreed compensation.
**This is the message I have sent them!!**
  • Satisfaction 1 Stars
  • Speed 1 Stars
Hayley Liverpool EE 2016-01-29  
Worst customer service ever, internet has gone down for at least a week pretty much every month since we signed up, huge delays on installation and staff have lied to ys over the phone along side massive amounts of time spent on hold. AVOID.
Huw Cardiff EE 2016-01-28  
EE are awful! I've experienced nothing but problems! Never sign one of their contracts! They are Just screwing you long term!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mike Surrey EE 2016-01-26  
I am an Orange customer since 2006 and since EE bought it, things just getting worse.
Unable to top up by using EE SIM Menu in my mobile, but it's worked fine few months ago. Now every time i got the same message: Sorry, the Pay as You go service you requested is currently unavailable. Please try again later.
GETTING THE SAME MONTHS AGO!!!
THEN WHEN LATER?!?
Today i tried call customer service several times and the automatic voice told me every time: Sorry we are unable to processing your call. Good bye!!!!!!!!!!!!!!!
WTF?!?!?!!!?
So i'm very disappointed now and would give NO STARS AT ALL!!!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mr T Derbyshire EE 2016-01-25  
avoid at all cost,if you want to keep your sanity AVOID. EE said no brake in service ,i had no internet and no phone for 3 weeks. no service what so ever.kept giving me different dates for switch over never sent the router.i rang themfrom my mobile to say i now have no home phone .they said i have.why would i ring to say that if my phone was working.? they gave me 4 different dates for switch over.call centre put phone down every time my partner or myself rang.the madness went on to long .i cancelled for my own sanity.AVOID AT ALL COST
peacock leicester EE 2016-01-24  
Horrendously bad customer service. Our recent house move was an absolute nightmare with EE, several times they left me on hold for over an hour, promised call backs never happened, I was told barefaced lies by their staff about the root cause of the technical issue I called them about (one guy told me that 'the mast wasn't connected properly to my line at the exchange and that BT Openreach would fix it within 72 hours' - all totally made up nonsense and he knew it. None of their departments talk to each other or understand each others' systems thanks to EE being a total bodge together of multiple other companies. When BT incorporates them as part of the recently announced buy-out I dread to think how disjointed they will be. I will be leaving them as soon as I can. Stay away from them!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Katie Lancaster EE 2016-01-20  
Well it's taken me at least 30 seconds just to get on this page to write a review....so I guess you know where this is going.

I've had ee wifi for just less than 24 hours and I'm still in the cooling of period so tomorrow I will be cancelling this poor service, how on earth they get away with giving people this is beyond me...absolute garbage, I just left sky who where good (for Internet only) and wanted to start saving a few pennies this year so joined this joke company...BUT IF YOU ARE THINKING LIKE ME AND WANT TO SAVE PENNIES THEN DO NOT, I REPEAT DO NOT GET THIS CRAP...POOR POOR POOR...THAT'S ALL I CAN SAY ABOUT IT...
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jermaine Leeds EE 2016-01-20  
Worst broadband provider I have ever been with. Internet turns off every 10 minutes after 9pm. When you phone for help they are rude and send you to someone in India. When I told them I want to cancel they put the phone down on me. I would never go back to them.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Phil Shrewsbury EE 2016-01-20  

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National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

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EE Buyers Guide

Can I get EE?

EE, the trading name for Everything Everywhere Ltd, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service. We also list EE's mobile broadband service separately in our Mobile Broadband section.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, and when you do you'll qualify for the same perks as EE mobile customers.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to two-thirds of all UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE. You still won't qualify for most special offers if you're outside of the EE network area, but you won't otherwise pay a higher monthly price after offer periods are over.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. However they do come with traffic management limits that may artificially slow you down at peak times depending on the type of broadband usage.

Customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

There is also the option for existing EE, Orange and T-Mobile customers to sign up for EE TV.  EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to use it with your smartphone or tablet for extra functionality.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 17Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 1 or 2 wireless router - EE broadband customers receive a free award winning Bright Box wireless router to manage their internet at home. Fibre customers receive the Bright Box 2 with cutting edge wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • Nortion Online Security - EE customers get one year’s free use of Norton Online Security, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest standard broadband speeds - EE have prioritised speed and now have at least 10% of their customers achieving 17Mb or higher speeds, making them the joint fastest standard broadband provider!
  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Unlimited broadband in network areas - EE’s unlimited broadband is unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month.
  • Advanced technology wireless router for fibre - Fibre customers receive the award winning Bright Box 2 wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • Line Rental Saver - You can save £21 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - In order to ensure that the average customer gets the fastest possible speed from their broadband, EE's broadband is not truly unlimited, instead certain types of traffic are prioritised and peak times while others are slowed down, regardless of if you're a heavy user or not. Customers outside of network areas have peak time traffic management slowdowns applied to all music and video streaming and downloads regardless of how much is used.
  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • More expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - while still advertised as unlimited, if you live outside EE's low cost network areas then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 month contracts - EE’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

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