EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Truly unlimited usage available in most areas
  • Truly unlimited fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles
  • £50 early cancellation credit if you choose to leave your current provider early

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EE Broadband with Weekend Calls
£19.50 for 18 months
£28.50 thereafter

£7.00 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box wireless-n router
  • Free 1 year Norton Security Premium worth £59.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Weekend UK landline calls
  • Free connection
  • 18 month contract

Buy now

EE Fibre with Weekend Calls
£28.50 for 18 months
£34.50 thereafter

£32.00 upfront cost

  • 18 months reduced price!
  • Up to 38Mb download speed
  • Up to 10Mb upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £59.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Weekend UK landline calls
  • 18 month contract

Buy now

EE Fibre Plus with Weekend Calls
£36.50 for 18 months
£40.50 thereafter

£32.00 upfront cost

  • 18 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £59.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Weekend UK landline calls
  • 18 month contract

Buy now

EE are now offering £50 early cancellation credit if you choose to leave your current provider early and switch to EE Broadband. Just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract.

Reasons to choose EE

  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Fibre products come with the Bright Box 2 router with the lastest 802.11ac wireless technology
  • Truly unlimited broadband - if you live within a low cost area or have fibre, you don't have to worry about how much you download each month
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles
  • £50 early cancellation buy out offered if you're still within your contract and want to switch to EE

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - truly unlimited usage allowances only apply in coverage areas or to fibre and the alternative usage allowance is relatively low
  • Special offers only apply within network areas - if you live outside low cost areas, you may not qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

 

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free Norton Security Premium worth £59.99

  • Bright Box 802.11n router as standard or 802.11ac Bright Box 2 with fibre

  • EE TV packages available, even if you're not a mobile customer

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £21 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

2.6 stars
  satisfaction rating based on 8077 customer ratings since 2015-12-08. See more EE customer ratings and reviews.

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2016-12-05

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
EE Broadband with Weekend Calls More Info

Special offer: 18 months reduced price + 5GB mobile data boost + free connection!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
18
months
£241 £19.50
£28.50 after 18 months

£7.00 upfront cost

Go to site
EE Broadband, TV and Weekend Calls More Info

Special offer: 18 months reduced price + free connection!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month

Line Rental

up to
17Mb
truly
unlimited
18
months
£349 £28.50
£33.50 after 18 months

£7.00 upfront cost

Go to site
EE Fibre with Weekend Calls More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11ac Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
18
months
£374 £28.50
£34.50 after 18 months

£32.00 upfront cost

Go to site
EE Fibre, TV and Weekend Calls More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
truly
unlimited
18
months
£434 £33.50
£39.50 after 18 months

£32.00 upfront cost

Go to site
EE Fibre Plus with Weekend Calls More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11ac Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£470 £36.50
£40.50 after 18 months

£32.00 upfront cost

Go to site
EE Fibre Plus, TV and Weekend Calls More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime & Mobile calls or International Extra for an extra £6.50 per month
Qualifying EE pay monthly mobile plans get a 5GB data boost

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
18
months
£494 £38.50
£45.50 after 18 months

£32.00 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-12-05

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.8 stars

Based on 8077 customer ratings since 2015-12-08

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I have finally managed to change my home phone and broadband provider from AOL-Talk Talk to EE after a frustrating, protracted period of a couple of months trying to port my original phone number to EE.

I have literally spent hours on the phone to both Talk Talk and EE's customer services, eventually discovering that the source of the problem lay with Openreach who incorrect address details for our land line.

However, through all the frustration of the last couple of months one thing has been clear, EE's customer services have been excellent and streets ahead of Talk Talk or any other customer services that I gave ever dealt with! They all worked really hard and devoted a lot of time to understand the problem and then did everything they could to resolve it, providing a very personal service from a named customer services rep. with additional phone calls and emails to ensure that things were going as they should or to explain why there had been a delay.
Unfortunately, at the final hurdle, our service changed to EE but with a new phone number - totally against our wishes. After complaining very strongly to customer services and being told that it may not be possible to retrieve the old number and if it was possible it may have taken 8 days to do so, Sharon at customer services pulled out all the stops and phoned me back the following day on our original number, having liaised with Openreach to resolve the problem much more quickly than would normally have been possible.
All of the customer services staff that I dealt with were very understanding, empathetic and genuinely interested in resolving the problems I was having - in complete contrast to Talk Talk.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Ayrshire EE  
Moved houses. Called them up. They said 10 days. However, I kept waiting around and being passed around for 2 months among people who had absolutely no clue what they were doing. Multiple times I was told I would get a call back - didn't happen. When I finally had enough - at the time of writing this review - they said I couldn't cancel because [insert badly explained nonsense]. I have never in my life seen a company treat a customer like this.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London EE  
SO GLAD I JOINED EE HAD A FEW PROBS AT START BUT THESE WERE DEALT WITH QUICKLY CUSTOMER SERVICE IS EXCELLENT
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
PORTADOWN EE  
I was promised many benefits if i were to switch over too EE. I mainly changed for their apparently 'amazing internet' EE quoted their fibre broadband would give me a download speed of up to 38mb/s but after i joined, made the payments and got the box, set it up by this time the 14 day cancellation was up. So the first thing i done was check my download speed. I only get a mere 4.2mb/s and the internet cuts out a lot I can barely use the wifi on my phone anymore.

JUST AVOID EE AT ALL COST, VIRGIN and even SKY do better deals.. wish i went with virgin
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Irvine EE  
I once heard an expression about someone who was so trying he had "hit rock bottom but just kept digging". It is my feeling that if EE hired that guy he could be the smartest guy there. Unfortunately zero stars are the least I can give here but if it was an option I'd be about a minus 4 average. Do not ever contact or consider contacting this company. If I was to relate here our experience, though technically we never used them, you would think I was exaggerating. Not so. Even attempting to use EE has proven to be an hilariously disastrous experience. If you have an abundance of time, patience and a curious sense of humour (plus you don't actually want broadband) please disrefard my advice. In summary, a bunch of lesser known clowns who will reduce you to tears.
West Yorkshire EE  
Shame there is no 0 star option. This company is the worste out there. Our 12 month sentence is almost up, can't wait to change to Plus Net for a realiable and consistanct connection.

I would strongly recommend staying away from this company, just like everyone else seems to.

Wish i had checked around befor buying.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
West Yorkshire EE  


DO NOT EVEN IN YOUR WILDEST DREAMS

consider a switch to or use EE Fibre Broadband.

We had so many problems - customer services incredibly hard to reach.

Little or no cistomer service. Out BB was out from home office for around 10 days.

It was incredibly time consuming and stressful and no consideration or compensation from the company.

BT is the best way if you want reliability.


  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
The many reviewers on here who've given EE zero ratings have it spot on. Useless customer service, don't touch this company with a barge pole. I've had to work hard to get rid of them and will never use them again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Romford EE  
EE means Endless Errors
Download speed 4.75 if we are lucky
Upload speed 0.00
Customer service 35-45 minutes to answer phone if your lucky
Run through the same tests every time we call them about crap wifi
They tell you they will call you next day they dont instead they text you with a fault complaint reference number
Steer clear as useless as a choclate teapot
Thought sky was bad but this bunch just aint cutting it
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Torquay EE  
From day one the speed was much slower than my previous provider Sky, and also they blocked certain websites that I used to be able to go on with a message that said something like "we are blocking this content because the website operates unlawfully"- like they are doing me a favour! That's my choice to make not theirs. I had to disconnect the wifi when I was making a phone call at home because it would automatically connect to wifi call and make the signal infinitely worse and / or drop connection. When I phoned and complained about this, the guy on the phone looked at my info and said "ahhh I see what your problem is, you've got our standard package". It's insulting that the service they sell you is the same one that they use to tell you that your internet isn't good enough. I will recommend all my friends and family to stay away from EE.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dorset EE  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

EE Buyers Guide

Can I get EE?

EE, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service. We also list EE's mobile broadband service separately in our Mobile Broadband section.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, and when you do you'll qualify for the same perks as EE mobile customers.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to almost 90% of UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all truly unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. There's also no traffic management limits so you shouldn't be artificially slowed down at peak times.

Standard broadband customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network. These restrictions only apply to up to 17Mb broadband, fibre deals are truly unlimited in all areas.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

There is also the option to sign up for triple play EE TV products.  EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to use it with your smartphone or tablet for extra functionality.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are truly unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 17Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 1 or 2 wireless router - EE broadband customers receive a free award winning Bright Box wireless router to manage their internet at home. Fibre customers receive the Bright Box 2 with the latest wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • Nortion Security Premium - EE customers get one year’s free use of Norton Security Premium, worth £59.99, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Truly unlimited broadband in network areas - EE’s unlimited broadband is truly unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month without being artificially slowed down.
  • Advanced technology wireless router for fibre - Fibre customers receive the award winning Bright Box 2 wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • Line Rental Saver - You can save £21 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.
  • £50 Early Cancellation Credit - If you're still within your contract for another supplier and want to switch to EE early, just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract, and they're provide you with £50 bill credit to cover some of that cost.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • Standard broadband more expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - if you live outside EE's low cost network areas and unable to get fibre broadband then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 or 18 month contracts - EE’s contracts have a minimum of 12 months or 18 months for fibre and many special offers, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

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