EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Unlimited usage on all deals in low cost areas
  • Fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles

0800 079 5120   Go to site

EE Broadband with Weekend Calls
£1.00 for 12 months
£9.95 thereafter

Line rental from £13.75

  • £1 a month for a year!
  • Unlimited monthly allowance
  • Free Bright Box wireless-n router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

0800 079 5120   Buy now

EE Fibre with Weekend Calls
£9.95 for 6 months
£19.95 thereafter

Line rental from £13.75

  • 6 months better than half price!
  • Up to 38Mb download speed
  • Up to 10Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • 18 month contract

0800 079 5120   Buy now

EE Fibre Plus with Weekend Calls
£14.95 for 6 months
£29.95 thereafter

Line rental from £13.75

  • 6 months better than half price!
  • Up to 76Mb download speed
  • Up to 19.9Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • 18 month contract

0800 079 5120   Buy now

Reasons to choose EE

  • Fastest standard broadband available - EE have used traffic prioritisation to ensure that the average customer gets the fastest possible standard broadband speed, up to 17Mb
  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Fibre products come with the Bright Box 2 router with unbeatable 802.11ac wireless
  • Unlimited broadband - if you live within a low cost area you don't have to worry about how much you download each month
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - unlimited usage allowances only apply in coverage areas and the alternative usage allowance is relatively low
  • Special offers only apply within network areas - if you live outside low cost areas, you won't qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

 

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free McAfee AntiVirus Plus Parental Controls

  • Bright Box 802.11n router as standard or 802.11ac Bright Box 2 with fibre

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £57 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2015-08-25

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
EE Broadband with Weekend Calls More Info

Special offer: £1 a month for a year! + free connection!

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
17Mb
unlimited 12
months
£12 £1.00
£9.95 after 12 months

Line rental from £13.75

Go to site

Or sign up by phone
0800 079 5120
EE Broadband with Anytime Mobile Calls More Info

Special offer: 6 months better than half price + free connection!

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
17Mb
unlimited 12
months
£119 £4.95
£14.95 after 6 months

Line rental from £13.75

Go to site

Or sign up by phone
0800 079 5120
EE Fibre with Weekend Calls More Info

Special offer: 6 months better than half price!

802.11ac Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
38Mb
unlimited 18
months
£204 £9.95
£19.95 after 6 months

Line rental from £13.75

Go to site

Or sign up by phone
0800 079 5120
EE Fibre with Anytime Mobile Calls More Info

Special offer: 6 months better than half price!

802.11ac Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
38Mb
unlimited 18
months
£234 £9.95
£24.95 after 6 months

Line rental from £13.75

Go to site

Or sign up by phone
0800 079 5120
EE Fibre Plus with Weekend Calls More Info

Special offer: 6 months better than half price!

802.11ac Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
76Mb
unlimited 18
months
£294 £14.95
£29.95 after 6 months

Line rental from £13.75

Go to site

Or sign up by phone
0800 079 5120
EE Fibre Plus with Anytime Mobile Calls More Info

Special offer: 6 months reduced price

802.11ac Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
76Mb
unlimited 18
months
£354 £19.95
£34.95 after 6 months

Line rental from £13.75

Go to site

Or sign up by phone
0800 079 5120
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-08-25

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction 2.5 Stars
  • Speed 2.5 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 3054 customer ratings since 2014-09-03

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
lower than average speed. poor customer service. If you are persistent enough to wait through the day, response is slow and asympathetic. intermittent dropping of wireless signal, particularly on the first floor. overall disappointed.
  • Satisfaction 3 Stars
  • Speed 2 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
peeas rainham EE 2015-08-05  
Our EE broadband ranges from adequate to incredibly slow. Customer service is poor. When I reported slow speeds they ran a test between midnight and 10am and informed me the speed was good.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 3 Stars
Mark Holcroft Urmston EE 2015-07-21  
I know my computer is old but my broadband is sooooo slow. Customer service is rubbish so I'm looking for something better.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
kat darlington EE 2015-06-26  
Great service and reliability, very competitive prices. Just renewed for another year!
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Somu London EE 2015-04-25  
I attempted without success to transfer my existing Sky broadband to EE. This has cost me dearly both in lost time (and fruitless phone calls), great inconvenience and loss in income. I am now without broadband and using my mobile phone (hence the potential typos). EE customer services response was that they could they not guarantee a date when my new service would be activated a few hours after my Sky broadband was switched off. As a result I have asked Sky to reinstate my broadband back with them. Although Sky may be more expensive, at least I am getting the service I pay for (and to be fair have I never had any issues with, lesson learned!). My advice is not to use EE, and do not be fooled by their advertising campaign (and Kevin Bacon, who I am sure is getting paid a fortune and probably doesn't even use EE or if he does, hasn't got even 2G coverage ... great endorsement Kev). EE are too unreliable, are less than sympathetic when problems arise ...I was told to go to a library), are unlikely to rectify any issues (apparently it was not their fault, but a BT Openreach engineer), and are extremely difficult to "complain" to (a nice tactic). A website dedicated to their "outstanding" customer service is available, which I wish I had read beforehand; http://eecomplaints.co.uk. To have a website dedicated just to complaining about one company should ring alarm bells. You have been warned.
Andy Mansfield EE 2015-04-23  
Awful service - slow speed.

Tried repeatedly to improve speed but asian call centre would follow script and when it didn't work would hang up . This occurred 3 times. gritted teeth and endured till the one year contract ended then the day after I left , I received 3 calls asking me to stay with promises to fix issues. the last caller got angry with me when I refused to stay and got very rude. Avoid this service.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
DP Cornwall EE 2015-03-31  
I have had EE fibre plus for about a year now and recently upgraded to EE TV. Really Pleased with broadband the service, it is very stable and extremely quick with a downspeed of 79-78 mb/s and uplink of 20 mb/s and the Bright Box 2's wifi range is far better than our old virgin router. Everything was connected on time and landline number ported from Virgin successfully. Recently took the TV service as it was the same price a month with it. Saved me a packet as pay now TV £6.99 a month instead of sky £30 a month for the shows I watch! the recording facility is good and being able to watch and record 4 shows at the same time is a big benefit.

We had one issue so far where the house phones dial tone disappeared. Called EE at about 7 in the evening and yes it was an offshore call centre but the gent was knowledgeable so I didn't really care. After some testing he confirmed there is a fault with my BT line and BT Openreach needed to attend to fix this. I was told there is a 72 hour SLA to get this resolved from EE notifying BT. The next morning at around 9 the engineer from BT knocked on the door and asked me to give the landline a test. All was well again, superb service from EE and the BT Openreach. I hope it stays the same when BT take over EE, I would highly recommend this service.
  • Satisfaction 5 Stars
  • Speed 4 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Ben Poole EE 2015-03-30  
The only question is that of cost compared to anyone else otherwise excellent.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Steve West Huntspill EE 2015-03-29  
EE offer a terrible customer service. I have been having intermittent issues with my broadband speed for weeks, have spent hours on the phone asking them to fix it, and every time get passed over to someone who makes a small change, does nothing to help, then puts me around the same cycle again. It'll work for a little while ... then break again.

When I told them I wanted to leave as I was not getting a good service I was told that I would have to pay a £70 fee to leave my contract early, despite my intent to leave being because of their terrible service. Not at all impressed and would never buy from them again.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Amy Milton Keynes EE 2015-03-29  
We are very pleased with the speed and reliability of our broadband connections
We shall renew later in the year with EE - a good service in our area at a very favourable price - still £11.00 a month for line rental - that's just brilliant!
  • Satisfaction 5 Stars
  • Speed 3 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Shane de Lacy EE 2015-03-28  

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National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

EE Buyers Guide

Can I get EE?

EE, the trading name for Everything Everywhere Ltd, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service. We also list EE's mobile broadband service separately in our Mobile Broadband section.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, and when you do you'll qualify for the same perks as EE mobile customers.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to two-thirds of all UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE. You still won't qualify for most special offers if you're outside of the EE network area, but you won't otherwise pay a higher monthly price after offer periods are over.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. However they do come with traffic management limits that may artificially slow you down at peak times depending on the type of broadband usage.

Customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 17Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 1 or 2 wireless router - EE broadband customers receive a free award winning Bright Box wireless router to manage their internet at home. Fibre customers receive the Bright Box 2 with cutting edge wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • Nortion Online Security - EE customers get one year’s free use of Norton Online Security, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest standard broadband speeds - EE have prioritised speed and now have at least 10% of their customers achieving 17Mb or higher speeds, making them the joint fastest standard broadband provider!
  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Unlimited broadband in network areas - EE’s unlimited broadband is unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month.
  • Advanced technology wireless router for fibre - Fibre customers receive the award winning Bright Box 2 wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • Line Rental Saver - You can save £45 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - In order to ensure that the average customer gets the fastest possible speed from their broadband, EE's broadband is not truly unlimited, instead certain types of traffic are prioritised and peak times while others are slowed down, regardless of if you're a heavy user or not. Customers outside of network areas have peak time traffic management slowdowns applied to all music and video streaming and downloads regardless of how much is used.
  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • More expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - while still advertised as unlimited, if you live outside EE's low cost network areas then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 month contracts - EE’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

Broadband.co.uk