EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Unlimited usage on all deals in low cost areas
  • Fibre broadband services available
  • EE Film 2-for-1 on Wednesdays and other perks for all customers
  • Competitive phone bundles, including inclusive calls to UK mobiles

0800 079 5120   Go to site

EE Broadband with Weekend Calls
£2.50 for 12 months
£9.95 thereafter

Line rental from £11.00

  • 12 months better than half price!
  • Unlimited usage in network areas
  • Inclusive weekend UK landline calls
  • 2-for-1 cinema tickets & other perks
  • Free Bright Box wireless-n router
  • Free 1 year Norton Online Security
  • Faster average speeds than others
  • 12 month contract

0800 079 5120   Buy now

EE Fibre with Weekend Calls
£5.00 for 6 months
£19.95 thereafter

Line rental from £11.00

  • £5 for 3 months
  • Up to 38Mb fibre broadband
  • Unlimited usage
  • Inclusive weekend UK landline calls
  • 2-for-1 cinema tickets & other perks
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • 18 month contract

0800 079 5120   Buy now

EE Fibre Plus with Weekend Calls
£15.00 for 6 months
£29.95 thereafter

Line rental from £11.00

  • £15 for 3 months
  • Up to 76Mb fibre broadband
  • Unlimited usage
  • Inclusive weekend UK landline calls
  • 2-for-1 cinema tickets & other perks
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • 18 month contract

0800 079 5120   Buy now

Reasons to choose EE

  • Fastest standard broadband available - EE have used traffic prioritisation to ensure that the average customer gets the fastest possible standard broadband speed, up to 17Mb
  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Fibre products come with the Bright Box 2 router with unbeatable 802.11ac wireless
  • Unlimited broadband - if you live within a low cost area you don't have to worry about how much you download each month
  • Qualify for EE perks - EE's perks such as 2-for-1 film tickets on Wednesdays available for all broadband customers
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - unlimited usage allowances only apply in coverage areas and the alternative usage allowance is relatively low
  • Special offers only apply within network areas - if you live outside low cost areas, you won't qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

 

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free McAfee AntiVirus Plus Parental Controls

  • Bright Box 802.11n router as standard or 802.11ac Bright Box 2 with fibre

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £57 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2014-10-17

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

EE Broadband with Weekend Calls More Info

Special offer: Better than half price unlimited broadband for 12 months!

802.11n Wireless RouterPhone CallingLine Rental (15.75 pounds)

up to
17Mb
unlimited 12
months
£30

£2.50
£9.95 after 12 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 079 5120

EE Broadband with Anytime Mobile Calls More Info

Special offer: 6 months reduced price unlimited broadband!

802.11n Wireless RouterPhone CallingLine Rental (15.75 pounds)

up to
17Mb
unlimited 12
months
£135

£7.50
£14.95 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 079 5120

EE Fibre with Weekend Calls More Info

Special offer: £5 for 6 months + free connection!

802.11ac Wireless RouterPhone CallingLine Rental (15.75 pounds)

up to
38Mb
unlimited 18
months
£150

£5.00
£19.95 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 079 5120

EE Fibre with Anytime Mobile Calls More Info

Special offer: £10 for 6 months + free connection!

802.11ac Wireless RouterPhone CallingLine Rental (15.75 pounds)

up to
38Mb
unlimited 18
months
£210

£10.00
£24.95 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 079 5120

EE Fibre Plus with Weekend Calls More Info

Special offer: £15 for 6 months + free connection!

802.11ac Wireless RouterPhone CallingLine Rental (15.75 pounds)

up to
76Mb
unlimited 18
months
£270

£15.00
£29.95 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 079 5120

EE Fibre Plus with Anytime Mobile Calls More Info

Special offer: £20 for 6 months + free connection!

802.11ac Wireless RouterPhone CallingLine Rental (15.75 pounds)

up to
76Mb
unlimited 18
months
£330

£20.00
£34.95 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 079 5120

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-10-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 1224 customer ratings since 2012-11-06

Add your own review of EE

Reviewer Location Reviewing Date Ratings
I am ashamed to give this company even 1 star. Customer Service is terrible. They are all indian or polish, internet is the worst I have ever witnessed. I like to play games and it's just impossible to play games. I had to call them up 3 times with in just 3 weeks of being with them. the internet shouldnt have the privilege of being called internet. It's absolutely absurd, I am ashamed to tell people I'm with EE because it's just a mess of a company. I cannot believe they have the cheek to call themselves best internet in UK ! >DON'T GO WITH THEM<
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Ben EE 2014-10-06  
Absolutely the worst service I've ever encountered from any company I've dealt with. Broadband connection regularly disconnects and have had some of the lowest speeds since they took over as my ISP

Shockingly rude call centre in Asia defending their disgraceful level of service.

Wanted to cancel but told I would have to pay a cancellation fee despite their terrible service.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
steve preston Liverpool EE Broadband with Anytime Mobile Calls 2014-10-05  
I'm a very patient person, but EE's customer service is terrible. Received my router, confirmation letters about a week ago. Have only just received notice that, our order has been cancelled... No explanation, now we've been told we'll need to pay an additional fee to get a line installed and that it'll take another 10 WORKING days (two full weeks). We've been offered no help and no explanation. You really do pay for what you get...
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
anton United Kingdom EE Broadband with Weekend Calls 2014-10-03  
Awful awful company to deal with its been a week since my broadband was supposed to be turned on its still not working and the best they can do is get someone from india to call to tell me to turn the box off and on again.Customer service couldnt care less i was told they would send an engenier to fix it that never happened all in all with out doubt the worst broadband provider ive dealt with avoid avoid avoid.
ty london EE Broadband with Weekend Calls 2014-09-28  
Was a mobile customer and joined broadband. Plan is good however no response or after care. Logged the problem with speed 3 times and have complained as speed is only 5mbs. Worse service ever.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Nikoletta EN1 EE Broadband with Anytime Mobile Calls 2014-09-28  
Had ee broadband since july!! States my area should get 17mbps.. Only get if lucky 3mbps! Which is a joke! Customer service are thick as say one thing an someone else says another.. Broadband is no good if more than 2 devices are connected to wifi as its slow!! Iv got now TV an keeps freezing.. Ask for upgrade to fibre an told £50 installation fee! Yea got no chance im paying that!.. But finally i called again an getting upgraded to fibre which the waiting time to be switch over is a joke! An havn to cost me extra £13 monthly! If fibre is good enough speed an can handle multipul devices il be happy! If not they can whistle! So far service has been bad! Only time will tell.. Oh i managed to get the £50 changeover fee free!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mark Coventry EE Broadband with Weekend Calls 2014-09-25  
Switched from Sky to save some money, bad idea.

The no-downtime was actually 12 hours with no communication from EE. One business working day gone.

We are currently receiving less than 50% of the speeds obtained with Sky.

Spent over one hour on the tech support line where we had to explain how broadband works because they did not understand even basic terminology.

Finally got them to increase the IP Profile Cap although we are still no receiving a good speed. Throughput is terrible. Online gaming and streaming worthless.

In conclusion:

Poor broadband service
Useless Indian based tech support who admitted to having no techinical training and therefore couldn't help.
General poor customer service.
Crap no brand router

Avoid.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Unsatisfied Abz EE Broadband with Weekend Calls 2014-09-24  
Martins money tips ....ahh! Swapped to EE. £18 a month over 12 Months get £120 gift voucher. Do the maths awesome.
15th Sept Engineer swapped line.£30 delivery of modem £6.
Paperwork your on everything by midnight.
17th I'm on ? Yet no speed .20th no Internet speed. 2hrs Customer services at work not easy.Your now back on "brill".
22.00hs still not on .After an hour finally tech support Dialled into my modem.
Guess what? You haven't got speed folks because your down/up speed is disabled.This gives you 7-11:mb surf speed.But so they can "Traffic manage you can stream download or upload.Perfect plan to keep your usage down to next to nothing.Got it turned on 12hrs later they disabled it.
23rd Cancelled.Cost £116 fee. £30 connection fee. £6 modem delivery. £152 for nothing.No voucher !!!! Priceless.Avoid at all costs trust me. I've seen it they turn your up/down access off .Flip of a switch to fix this but they don't want you to have it ,by the looks of it.Terrible service and it will be an expensive exercise .No stars because every aspect of my experience was a nightmare.

joseph callan Birmingham EE Broadband with Weekend Calls 2014-09-23  
Switched from Sky. Worst mistake I ever made. Horrible customer service. Tried contacting them regarding poor internet speed (could not even open a browser window-much less video call family abroad). Never solved the issue. Insulted and verbally abused by them. They wouldn´t let me cancel. Kept transfering me to tech service. Finally paid early cancellation penalty and back to sky. Should have never left Sky.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Ana Glasgow EE 2014-09-22  
i would never recommend ee broadband to anyone very slow broadband speed rude customer service
zahid EE 2014-09-21  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

EE Logo

4G mobile broadband now available, more suppliers coming soon!

Posted on 2013-04-09 16:02 in News Offers EE

Fourth Generation (4G) mobile services have finally arrived in the UK, allowing users of mobile broadband to take advantage of the faster speeds now available to them. With download speeds of up to 40Mbps and upload speeds of up to 12Mbps in 4G-enabled areas, a whole new world of possibilities opens up for mobile broadband users, allowing them to potentially stream TV and HD video on the go. It's good news for gamers, too. 4G has lower latency, making games more responsive and reducing that annoying lag that can plague gamers at crucial moments.

So, where is it currently available? As of the end of March 2013, 4G coverage is available in 50 towns and cities around the UK, with plans to cover 70% of the UK by the end of 2013, and 98% by the end of 2014. Some of the areas with 4G available already include Birmingham, Bristol, Cardiff, Derby, Edinburgh, Glasgow, Leeds, Leicester, Liverpool, London, Manchester, Newcastle, Nottingham and Sheffield.

To find out if 4G mobile broadband is available in your area, just pop your postcode into EE's handy coverage checker.

If you're interested in 4G, then you'll need a provider. EE are currently the only supplier of 4G services in the UK. Their services went live in October 2012, and they have a range of packages available to suit customer needs, from USB dongles for individual laptop users, to WiFi routers for multiple devices on the go, to packages including iPads for those who want the convenience of a tablet while out and about. However, EE won't be the only 4G suppliers on the market for much longer, meaning customers will have more choices for 4G suppliers available to them in the near future. BT, O2, Three and Vodaphone will also be offering 4G mobile broadband plans at some point this year, likely from the Summer onwards.

Interested in getting 4G mobile broadband? Check out our handy 4G mobile broadband comparison table to find the best deal for you!

Comments

EE Buyers Guide

Can I get EE?

EE, the trading name for Everything Everywhere Ltd, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service. We also list EE's mobile broadband service separately in our Mobile Broadband section.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, and when you do you'll qualify for the same perks as EE mobile customers, including 2-for-1 cinema tickets on Wednesdays.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to two-thirds of all UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE. You still won't qualify for most special offers if you're outside of the EE network area, but you won't otherwise pay a higher monthly price after offer periods are over.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. However they do come with traffic management limits that may artificially slow you down at peak times depending on the type of broadband usage.

Customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 17Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 1 or 2 wireless router - EE broadband customers receive a free award winning Bright Box wireless router to manage their internet at home. Fibre customers receive the Bright Box 2 with cutting edge wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • Nortion Online Security - EE customers get one year’s free use of Norton Online Security, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • EE Wednesdays - As an EE customer, you will be able to take part in the EE Wednesdays cinema promotion (formerly Orange Wednesdays) offering 2-for-1 cinema tickets across the UK every Wednesday, making EE an especially good choice for cinema lovers. This also includes a free iTunes film every Thursday.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest standard broadband speeds - EE have prioritised speed and now have at least 10% of their customers achieving 17Mb or higher speeds, making them the joint fastest standard broadband provider!
  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Unlimited broadband in network areas - EE’s unlimited broadband is unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month.
  • Advanced technology wireless router for fibre - Fibre customers receive the award winning Bright Box 2 wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • Line Rental Saver - You can save £45 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - In order to ensure that the average customer gets the fastest possible speed from their broadband, EE's broadband is not truly unlimited, instead certain types of traffic are prioritised and peak times while others are slowed down, regardless of if you're a heavy user or not. Customers outside of network areas have peak time traffic management slowdowns applied to all music and video streaming and downloads regardless of how much is used.
  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • More expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - while still advertised as unlimited, if you live outside EE's low cost network areas then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 month contracts - EE’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

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