EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Unlimited usage on all deals in low cost areas
  • Fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles

Need help choosing? Give us a call on 0800 0834 733   Go to site

EE Broadband with Weekend Calls
£1.00 for 12 months
£9.95 thereafter

Line rental from £15.75

  • £1 a month for a year!
  • Unlimited monthly allowance
  • Free Bright Box wireless-n router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

Or call us on
0800 0834 733

EE Fibre with Weekend Calls
£9.95 for 18 months
£19.95 thereafter

Line rental from £15.75

  • 18 months better than half price!
  • Up to 38Mb download speed
  • Up to 10Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 0834 733

EE Fibre Plus with Weekend Calls
£19.95 for 18 months
£29.95 thereafter

Line rental from £15.75

  • 18 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Online Security
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 0834 733

Reasons to choose EE

  • Fastest standard broadband available - EE have used traffic prioritisation to ensure that the average customer gets the fastest possible standard broadband speed, up to 17Mb
  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Fibre products come with the Bright Box 2 router with unbeatable 802.11ac wireless
  • Unlimited broadband - if you live within a low cost area you don't have to worry about how much you download each month
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - unlimited usage allowances only apply in coverage areas and the alternative usage allowance is relatively low
  • Special offers only apply within network areas - if you live outside low cost areas, you won't qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

 

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free McAfee AntiVirus Plus Parental Controls

  • Bright Box 802.11n router as standard or 802.11ac Bright Box 2 with fibre

  • EE TV available to existing EE, T-mobile and Orange mobile customers

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £21 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2016-04-18

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
EE Broadband with Weekend Calls More Info

Special offer: £1 a month for a year! + free connection!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10

802.11n Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
17Mb
unlimited 12
months
£18

£207.00 with
saver line rental
£1.00
£9.95 after 12 months

Line rental from £15.75

Go to site

Or sign up by phone
0800 0834 733
EE Broadband, TV and Weekend Calls (existing mobile customers only) More Info

Special offer: 6 months better than half price + Data Boost + free connection!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10
Mobile data boosted to 10GB or 20GB depending on call plan

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
17Mb
unlimited 18
months
£113

£302.40 with
saver line rental
£4.95
£12.95 after 6 months
EE TV only available to existing EE, T-Mobile and Orange mobile customers with speeds over 4Mb/s

Line rental from £15.75

Go to site

Or sign up by phone
0800 0834 733
EE Fibre with Weekend Calls More Info

Special offer: 18 months better than half price!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10

802.11ac Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
38Mb
unlimited 18
months
£150

£339.40 with
saver line rental
£9.95
£19.95 after 18 months

Line rental from £15.75

Go to site

Or sign up by phone
0800 0834 733
EE Fibre, TV and Weekend Calls (existing mobile customers only) More Info

Special offer: 18 months reduced price + Data Boost + free connection!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10
Mobile data boosted to 10GB or 20GB depending on call plan

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
38Mb
unlimited 18
months
£161

£350.40 with
saver line rental
£12.95
£22.95 after 18 months
EE TV only available to existing EE, T-Mobile and Orange mobile customers with speeds over 4Mb/s

Line rental from £15.75

Go to site

Or sign up by phone
0800 0834 733
EE Fibre Plus with Weekend Calls More Info

Special offer: 18 months reduced price!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10

802.11ac Wireless RouterPhone CallingLine Rental (17.50 pounds)

up to
76Mb
unlimited 18
months
£270

£459.40 with
saver line rental
£19.95
£29.95 after 18 months

Line rental from £15.75

Go to site

Or sign up by phone
0800 0834 733
EE Fibre Plus, TV and Weekend Calls (existing mobile customers only) More Info

Special offer: 18 months reduced price + Data Boost + free connection!
Add Anytime & Mobile calls for an extra £5 a month or International Extra for £10
Mobile data boosted to 10GB or 20GB depending on call plan

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.50 pounds)

up to
76Mb
unlimited 18
months
£281

£470.40 with
saver line rental
£22.95
£32.95 after 18 months
EE TV only available to existing EE, T-Mobile and Orange mobile customers with speeds over 4Mb/s

Line rental from £15.75

Go to site

Or sign up by phone
0800 0834 733
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-04-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.7 stars

Based on 6235 customer ratings since 2015-05-03

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I go to apply for a phone via ee website, i see that photo id is required, i do not own photo id therefore i dont go ahead. I receive call from ee peesuading me to go ahead and am "guarunteed no photo id will be required by dpd if delivered to somewhere other than home" by both advisors. Pharmacy delivered to refuse to give me phone. Dpd advise they always need photo id. I phone ee and they advise this is wrong. Back and fourth 55 phone calls on my partners minutes, getting nowhere. Told to go to ee shop to cancel contract and reorder. Went to ee shop, tikd cancelled and to go back in 24 hours, this happed 4 times, different issue everytime, spent around 40 quid travelling to different town to ee shops. In mean time i get bill take out for original contract and get bank charge for it. Eventually manager at ee arranged to get phone collected, advised it has to go back to england b3fore i get it despite fact i live 2 mins from pharmacy. Takes 2 weeks for phone to come. Had to phone again to get it sent out, advised managet was looking into credit my account to compensate all my costs and partners phone bill. Phone comes, not working, advised wrong sim in phone and to wait 254 hours for it to start working. Week later mobile internet stops worki g for days, advised need laptop to get it working. Ee account shows 2 months of phone bill when ive had phone gor just 10 days. Then i see "payment received" and presume ee have credited account like they said. I buy apps etc thinking well i can afford it since ee paid my first bill. Days later 105 pounds comes out my account. Im now chared almost 3 nonths bills for 10 days of use. Different info literally everytime i.speak to ee. This has been an absolute nightmare, unprepared for this dd coming out ad payment receibed message on screen and presumed.ee has vleared it with this apparant compenaation credit. Anothet bank charge now and dont have access to the money that was in my account. What is going on!!!! I havent even typed half the terrible and incompetency ive had on yhe phone and in store!
Glasgow EE  
Utter crap, do not use EE, I can never join invites on Xbox, I can never play games on my phone without lag, I need a booster connected to my Xbox for the Internet to even function. "Bacon don't like waiting" they say, seems legit.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Partridge EE  
There is no international calls! No options to speak with cmr service! Expensive rates!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Lincoln EE  
Horrendous experience trying to set-up a broadband account. A undisclosed technical fault, no idea when it will be fixed, 4 agents one of whom is more interested in leaving for her holiday than helping!!!
London EE  
I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Derby EE  
Even if I manage to make one single person decide not to join EE then this review will be worth it.

The customer service is appalling; there is nobody competent who can answer your questions, no consistency and the waiting times are reminiscent of the 90's. I was put on hold on and off for over 40 minutes (listening to headache inducing music) for a single inquiry that EE didn't even help me with. Oh and did I mention how rude their technical support is? And if you complain and give them bad reviews in their own 'How did we do today' polls, then absolutely nothing happens.

EE wanted to charge me 230 pounds in cancellation fee because THEY could not provide me with decent reception in our new house. I was furious and after 2 weeks of waiting and shouting and stressing they cancelled my number without giving me a PAC code or compensation for the month I had paid for with zero reception. It is just horrific behavior from this useless company.

I cannot express with words how disgusting I find my EE experience and would never ever recommend them to anyone. Please stay away. Please.

EE: your days are numbered if you continue like this. Just read your own reviews on every site there is and stop robbing people.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
The speed is relatively ok, it lags terribly and the router needs resetting at least twice a week, not recommended I hate it!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Acrefair wrexham EE  
When I got with EE I was feeling really unsure about it after I looked at these reviews. I have now had it for 3 days now. I have the 38mb plan and it is great my top speed is 36mb download and 10mb uploads at busy times it is still good 30mb download. People talk about the router not giving a good signal but it is fine for myself. I live about 900 yards from the main connection point so that may help a bit but all round I cant say a bad word at the moment. All I will say is that when I joined I got an email saying my top speed would be 7mb witch is really not good and I was very unsure about it but that is what BT said. I happy that I went with EE and just make sure you can get a good speed before going with them.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Taverham EE  
Worst broadband speed, customer service, complicated contract length ever seen in my life. Never sign up, you will regret. I was with them over six month and of course paid for nothing at all. Complete waste of time to call the customer service. Seems they volunteering, don't get paid for their time. Rubbish, rubbish, rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
yes i made the mistake of joining EE without checking their service review! what a major mistake, will never ever go close to any of their services.
I was with another service provider for 4 years, never rang them for any technical issues related to broadband, not even once in 4 years.

Switched to EE in nov/dec 2015, first month didnt notice much but i think that is where the catch is as they tell you that it take few weeks for the service to be become normal!!!! that is the time when you are out of your rights to leave the service!!!!
The internet is slow during the day, evening/nights. It connects to some sites at time and wont connect to others, total shamble from EE.

People running the service should be ashamed of themselves for such a service! never ever go close to this rip off massive big name under BT umbrella!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Newport EE  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

EE Buyers Guide

Can I get EE?

EE, the trading name for Everything Everywhere Ltd, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service. We also list EE's mobile broadband service separately in our Mobile Broadband section.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, and when you do you'll qualify for the same perks as EE mobile customers.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to two-thirds of all UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE. You still won't qualify for most special offers if you're outside of the EE network area, but you won't otherwise pay a higher monthly price after offer periods are over.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. However they do come with traffic management limits that may artificially slow you down at peak times depending on the type of broadband usage.

Customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

There is also the option for existing EE, Orange and T-Mobile customers to sign up for EE TV.  EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to use it with your smartphone or tablet for extra functionality.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 17Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 1 or 2 wireless router - EE broadband customers receive a free award winning Bright Box wireless router to manage their internet at home. Fibre customers receive the Bright Box 2 with cutting edge wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • Nortion Online Security - EE customers get one year’s free use of Norton Online Security, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest standard broadband speeds - EE have prioritised speed and now have at least 10% of their customers achieving 17Mb or higher speeds, making them the joint fastest standard broadband provider!
  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Unlimited broadband in network areas - EE’s unlimited broadband is unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month.
  • Advanced technology wireless router for fibre - Fibre customers receive the award winning Bright Box 2 wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • Line Rental Saver - You can save £21 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - In order to ensure that the average customer gets the fastest possible speed from their broadband, EE's broadband is not truly unlimited, instead certain types of traffic are prioritised and peak times while others are slowed down, regardless of if you're a heavy user or not. Customers outside of network areas have peak time traffic management slowdowns applied to all music and video streaming and downloads regardless of how much is used.
  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • More expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - while still advertised as unlimited, if you live outside EE's low cost network areas then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 month contracts - EE’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

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