EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Unlimited usage on all deals in low cost areas
  • Fibre broadband services available
  • EE Film 2-for-1 on Wednesdays and other perks for all customers
  • Competitive phone bundles, including inclusive calls to UK mobiles

0800 072 0739   Go to site

EE Broadband with Weekend Calls
£2.50 for 12 months
£9.95 thereafter

Line rental from £11.00

  • 12 months better than half price!
  • Unlimited usage in network areas
  • Inclusive weekend UK landline calls
  • 2-for-1 cinema tickets & other perks
  • Free bright box router
  • Free 1 year Norton Online Security
  • Faster average speeds than others
  • 12 month contract

0800 072 0739   Buy now

EE Fibre with Weekend Calls
£5.00 for 3 months
£19.95 thereafter

Line rental from £11.00

  • £5 for 3 months
  • Up to 38Mb fibre broadband
  • Unlimited usage
  • Inclusive weekend UK landline calls
  • 2-for-1 cinema tickets & other perks
  • Free bright box router
  • Free 1 year Norton Online Security
  • 18 month contract

0800 072 0739   Buy now

EE Fibre Plus with Weekend Calls
£15.00 for 3 months
£29.95 thereafter

Line rental from £11.00

  • £15 for 3 months
  • Up to 76Mb fibre broadband
  • Unlimited usage
  • Inclusive weekend UK landline calls
  • 2-for-1 cinema tickets & other perks
  • Free bright box router
  • Free 1 year Norton Online Security
  • 18 month contract

0800 072 0739   Buy now

Reasons to choose EE

  • Fastest standard broadband available - EE have used traffic prioritisation to ensure that the average customer gets the fastest possible standard broadband speed, up to 17Mb
  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Unlimited broadband - if you live within a low cost area you don't have to worry about how much you download each month
  • Qualify for EE perks - EE's perks such as 2-for-1 film tickets on Wednesdays available for all broadband customers
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - unlimited usage allowances only apply in coverage areas and the alternative usage allowance is relatively low
  • Special offers only apply within network areas - if you live outside low cost areas, you won't qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free McAfee AntiVirus Plus Parental Controls

  • Free wireless router will all deals

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £57 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2014-07-18

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

EE Broadband with Weekend Calls More Info

Special offer: Better than half price unlimited broadband for 12 months!

Wireless RouterPhone Call PlanLine Rental (15.75 pounds)

up to
17Mb
unlimited 12
months
£30

£2.50
£9.95 after 12 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

EE Broadband with Anytime Mobile Calls More Info

Special offer: 6 months reduced price unlimited broadband!

Wireless RouterPhone Call PlanLine Rental (15.75 pounds)

up to
17Mb
unlimited 12
months
£135

£7.50
£14.95 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

EE Fibre with Weekend Calls More Info

Special offer: £5 for 3 months + free connection!

Wireless RouterPhone Call PlanLine Rental (15.75 pounds)

up to
38Mb
unlimited 18
months
£195

£5.00
£19.95 after 3 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

EE Fibre with Anytime Mobile Calls More Info

Special offer: £10 for 3 months + free connection!

Wireless RouterPhone Call PlanLine Rental (15.75 pounds)

up to
38Mb
unlimited 18
months
£255

£10.00
£24.95 after 3 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

EE Fibre Plus with Weekend Calls More Info

Special offer: £15 for 3 months + free connection!

Wireless RouterPhone Call PlanLine Rental (15.75 pounds)

up to
76Mb
unlimited 18
months
£315

£15.00
£29.95 after 3 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

EE Fibre Plus with Anytime Mobile Calls More Info

Special offer: £20 for 3 months + free connection!

Wireless RouterPhone Call PlanLine Rental (15.75 pounds)

up to
76Mb
unlimited 18
months
£375

£20.00
£34.95 after 3 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

Details last checked on 2014-07-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 956 customer ratings since 2012-11-06

Add your own review of EE

Reviewer Location Reviewing Date Ratings
When moved from BT to EE (worst mistake ever made) problems since day one of order. Product misold to me and they didn't even acknowledge it until after the product was "live". ONce contract was finished, called to cancel my phone and broadband and was told there would be a £30 charge to "remove tags from my line" which there were none as i have now switched back to BT without a MAC code as no tags are present. Broadband speeds were terrible, cant even watch youtube clips without buffering. and i live less than 200 metres formt he exchange where i should be gettign the max speed (According to them). numerous phone calls just to be told that my speed was in the acceptable range and they cant do anything. Staff don't know what they are doing.
a thomas Aberdeen EE Broadband with Anytime Mobile Calls 2014-07-07  
I have got excellent attention and assistance from there online chat . Helped me with everything and using it from past 1 year excellent service
  • Satisfaction 5 Stars
  • Speed 5 Stars
Andrew Rotterham EE Broadband with Weekend Calls 2014-07-07  
Unfortunately, I can't give negative scores for anything, but if I could, it would be negative infinity for every rating. Calling the service EE provides "broadband" is a joke, as it hardly qualifies as any internet connection at all, let alone a high-speed or high-bandwidth one. I received faster, more reliable downloads on my old 14.4kbs modem, even when it wasn't plugged in. Perhaps shovelling this garbage into their customers faces is some brain-dead scheme by EE execs to encourage take-up of their fibre package, but in reality all it does is make people curse their name and write reviews like this. Great work, you modern-day Einsteins.

If you're reading this, and you work for EE, why do you continue to work for such a company? Do you hate yourself? Do you hate everyone else? You are literally contributing to the general misery of humanity, and not even in an interesting or devious way, just in a lame and pathetic way, by wasting hours and days of your life working for a terrible company. Have a shred of self respect and resign. Even if you end up begging for change on the streets, you'll still be contributing more to society.

In conclusion, some things more pleasant than using EE broadband: Getting your face vigorously massaged with a cheese grater, eating and excreting an entire beachful of sand, exploring an electricity substation using only your tongue, punching a wall made of razor blades, drinking a bathtub of dog saliva, having bleach poured into your eyes, swallowing a live cat, etc.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Dave London EE Broadband with Weekend Calls 2014-07-06  
Appalling customer service. I would not use EE again. I took advice well in advance of moving house about the options of transferring the service to my new address, transferring my current service back to my landlady and setting up fibre in my new house. Every piece of information I was given by phone was incorrect. This included how to transfer an account into a new name, the notice period required (I was told none several times but have now been charged both for 14 days and a disconnection fee). New contract was mis-sold both by price and coercion (customer service agent lied about price plan changes that were due the following day). When I finally cancelled everything and made a complaint the customer service team could be heard heckling and whooping in the background. Completely unethical business with no interest in customer satisfaction. Also takes 20 minutes to get through by phone and several of their advertised numbers are routinely cut off once you've got through if they are busy.
  • Reliability 3 Stars
  • Customer Service 3 Stars
Odette Worcester EE Broadband with Weekend Calls 2014-07-04  
Don't waster your time with EE. After limping along with a speed of 0.2, I resorted to phoning the Helpline three times. Three times I was cut off after spending nearly an hour each time going through all the same points. They agreed the speed was slow but did nothing to help. I couldn't face anymore non Helplines so have now ditched EE & changed provider. Very happy now!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
P Briggs Bushey, Hertfordshire EE 2014-07-03  
Product/cost: EE Broadband unlimited with anytime national, international and mobile calls, line rental advance / £22 pm (1st 3m £5 off)

Firstly, I do not work for EE. I have read many EE reviews here after I switched. I don't need mega broadband for P2P or gaming, just for email and catch up TV and I am happy so far with what I have bought. The switch was handled smoothly and was on time.

I moved from legacy Talk Talk with free broadband several weeks ago and have cut costs by a third - even over free broadband - as basically all calls are inclusive and as my wife lives on the 'phone and her parents live abroad, that's essential.

The router setup is plug it in and that's it. Set up Airport with details provided on a handy plastic card and working straight away. It hasn't dropped once and connection uptime is continuous, unlike the Talk Talk dropping every hour annoyance.

Speedtest increased from 1.89 Mb/s to 3.80+ Mb/s. Best though, the choking or traffic shaping that rendered the internet and especially BBC iPlayer unusable has gone. Streaming is continuos without re-buffering and two laptops can stream catchup reducing arguments.

I haven't needed to call customer services to complain about anything so far, though they called us to see if we were satisfied. If I ever have a problem with customer services I will complain in the EE shop with a raised voice on a busy Saturday morning.

All in all I am happy with this product and with the service that was and is provided. I have no reason not to recommend this.
  • Satisfaction 5 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
Jay Swift Tunbridge Wells, Kent EE Broadband with Anytime Mobile Calls 2014-07-03  
it is total rubbish, i made the mistake of switching to EE from BT, biggest mistake ever, i went from 37mb download speed and 12mb upload speed to 1.3mb upload speed and 0.78mb!! speed, it is total rubbish, i shouldn't be surprised though they are just as bad with their mobile networking switching back to BT ASAP
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
jordan london EE Fibre Plus with Anytime Mobile Calls 2014-06-30  
I have been very impressed by the product offered. The speed is above average compared to last provider. Customer service has been first class and I find it very difficult to find fault.
  • Satisfaction 5 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
C morris Fife EE Broadband with Weekend Calls 2014-06-30  
Rubbish phone, broadband and customer service! The 'help' desk just asked me to remove the front of the white plastic BT phone box and when I removed it I noticed a wire was loose. I was then informed they would charge me £60 for any broken wiring etc!! I said "you told me to do it! I'm not paying anything - I'll cancel the direct debit and you can sue me" at which point I was told I wouldn't have to pay anything! Classic. All in all, I've been with EE broadband for almost 7 months and can say that they're actually worse than Tiscali (which I never thought could be possible) with the worst broadband I have ever experienced - I've been without the internet for all last night and it's been intermittent this morning. It's not the first time it's happened either. Don't bother with EE and going for the cheap option, I will go straight back to Sky in January and return to a service that never failed once.
Andy Oxford EE Broadband with Weekend Calls 2014-06-28  
Useless ,unreliable,you cant recommend it even to your enemy.internet keep on stopping,"not so" brightbox is faulty,they send me new one and still internet keep on stopping.Nevet ,ever get an EE broadband,ithere is nothing good in it.

  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Brrnard Gloucester EE Broadband with Weekend Calls 2014-06-27  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

EE Logo

4G mobile broadband now available, more suppliers coming soon!

Posted on 2013-04-09 16:02 in News Offers EE

Fourth Generation (4G) mobile services have finally arrived in the UK, allowing users of mobile broadband to take advantage of the faster speeds now available to them. With download speeds of up to 40Mbps and upload speeds of up to 12Mbps in 4G-enabled areas, a whole new world of possibilities opens up for mobile broadband users, allowing them to potentially stream TV and HD video on the go. It's good news for gamers, too. 4G has lower latency, making games more responsive and reducing that annoying lag that can plague gamers at crucial moments.

So, where is it currently available? As of the end of March 2013, 4G coverage is available in 50 towns and cities around the UK, with plans to cover 70% of the UK by the end of 2013, and 98% by the end of 2014. Some of the areas with 4G available already include Birmingham, Bristol, Cardiff, Derby, Edinburgh, Glasgow, Leeds, Leicester, Liverpool, London, Manchester, Newcastle, Nottingham and Sheffield.

To find out if 4G mobile broadband is available in your area, just pop your postcode into EE's handy coverage checker.

If you're interested in 4G, then you'll need a provider. EE are currently the only supplier of 4G services in the UK. Their services went live in October 2012, and they have a range of packages available to suit customer needs, from USB dongles for individual laptop users, to WiFi routers for multiple devices on the go, to packages including iPads for those who want the convenience of a tablet while out and about. However, EE won't be the only 4G suppliers on the market for much longer, meaning customers will have more choices for 4G suppliers available to them in the near future. BT, O2, Three and Vodaphone will also be offering 4G mobile broadband plans at some point this year, likely from the Summer onwards.

Interested in getting 4G mobile broadband? Check out our handy 4G mobile broadband comparison table to find the best deal for you!

Comments

EE Buyers Guide

Can I get EE?

EE, the trading name for Everything Everywhere Ltd, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service. We also list EE's mobile broadband service separately in our Mobile Broadband section.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, and when you do you'll qualify for the same perks as EE mobile customers, including 2-for-1 cinema tickets on Wednesdays.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to more than half of all UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE. You still won't qualify for most special offers if you're outside of the EE network area, but you won't otherwise pay a higher monthly price after offer periods are over.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. However they do come with traffic management limits that may artificially slow you down at peak times depending on the type of broadband usage.

Customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 17Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 2 wireless router - EE broadband customers receive a free award winning Bright Box 2 wireless router to manage their internet at home. Cutting edge wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • Nortion Online Security - EE customers get one year’s free use of Norton Online Security, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • EE Wednesdays - As an EE customer, you will be able to take part in the EE Wednesdays cinema promotion (formerly Orange Wednesdays) offering 2-for-1 cinema tickets across the UK every Wednesday, making EE an especially good choice for cinema lovers. This also includes a free iTunes film every Thursday.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest standard broadband speeds - EE have prioritised speed and now have at least 10% of their customers achieving 17Mb or higher speeds, making them the joint fastest standard broadband provider!
  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Unlimited broadband in network areas - EE’s unlimited broadband is unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month.
  • Line Rental Saver - You can save £45 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - In order to ensure that the average customer gets the fastest possible speed from their broadband, EE's broadband is not truly unlimited, instead certain types of traffic are prioritised and peak times while others are slowed down, regardless of if you're a heavy user or not. Customers outside of network areas have peak time traffic management slowdowns applied to all music and video streaming and downloads regardless of how much is used.
  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • More expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - while still advertised as unlimited, if you live outside EE's low cost network areas then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 month contracts - EE’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

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