EE

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Unlimited usage on all deals in low cost areas
  • Fibre broadband services available
  • £10 monthly discount and offers for EE, T-Mobile or Orange mobile customers
  • Competitive phone bundles, including inclusive calls to UK mobiles

0800 072 0739   Go to site

EE Unlimited Broadband with Weekend Calls (new and existing mobile customers)
£2.00 for 12 months
£6.00 thereafter

Line rental from £11.00

  • 12 months better than half price!
  • Unlimited usage
  • Inclusive evening UK landline calls
  • Perfect for EE mobile customers
  • 12 month contract

0800 072 0739   Buy now

EE Unlimited Fibre with Weekend Calls (new and existing mobile customers)
£8.00 for 6 months
£16.00 thereafter

Line rental from £11.00

  • Half price for 3 months
  • Up to 38Mb fibre broadband
  • Unlimited usage
  • Inclusive evening UK landline calls
  • 18 month contract

0800 072 0739   Buy now

EE Unlimited 76Mb Fibre with Weekend Calls (new and existing mobile customers)
£13.00 for 6 months
£26.00 thereafter

Line rental from £11.00

  • Half price for 3 months
  • Up to 38Mb fibre broadband
  • Unlimited usage
  • Inclusive evening UK landline calls
  • 18 month contract

0800 072 0739   Buy now

Reasons to choose EE

  • Fastest standard broadband available - EE have used traffic prioritisation to ensure that the average customer gets the fastest possible standard broadband speed, up to 17Mb
  • Fibre packages available - speeds of up to 76Mb available to some areas
  • Unlimited broadband - if you live within a low cost area you don't have to worry about how much you download each month
  • Good value if you're on EE for mobile - If you take your mobile phone or mobile broadband from EE, T-Mobile or Orange then you'll get £10 off your monthly home broadband bill, adding up to a competitive price in low cost areas
  • Can be one of the lowest priced phone and broadband suppliers - good value if you live in the low cost areas and make a lot of calls, especially with 1000 monthly minutes for calls to mobile phones on some bundles

Possible downsides

  • More expensive in some rural or remote areas - if they've not put their equipment in your telephone exchange, you may end up paying a lot more than EE's headline prices
  • 20GB usage limit in some rural or remote areas - unlimited usage allowances only apply in coverage areas and the alternative usage allowance is relatively low
  • Special offers only apply in limited cases - if you don't have EE, Orange or T-Mobile as your mobile provider or live outside low cost areas, you won't qualify for most EE offers
  • No standalone broadband available - you have to take EE's line rental and at least their inclusive weekend calls in order to get home broadband. This might not be the best choice for you if you don't intend to make any calls
  • Longer contracts - EE's shortest contracts are 12 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year

Features at a glance

  • Up to 17Mb standard broadband and up 76Mbps fibre broadband download speeds

  • 12 and 18 month contracts available

  • Unlimited downloads in low cost areas, 20GB limit elsewhere

  • 12 months free McAfee AntiVirus Plus Parental Controls

  • Free wireless router will all deals

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £10 discount and promotional offers to EE, T-Mobile and Orange mobile customers

  • £45 discount if you pay line rental a year up front

  • EE have published a Traffic Management Policy

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2014-04-07

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

EE Unlimited Broadband with Weekend Calls (new and existing mobile customers) More Info

Exclusive offer: Better than half price broadband for 12 months!

Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
17Mb
unlimited 12
months
£24

£2.00
£6.00 after 12 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

EE Unlimited Fibre with Weekend Calls (new and existing mobile customers) More Info

Exclusive offer: Half price for 6 months + half price installation!

Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
38Mb
unlimited 18
months
£169

£8.00
£16.00 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

up to
17Mb
unlimited 12
months
£192

£16.00

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

EE Unlimited 76Mb Fibre with Weekend Calls (new and existing mobile customers) More Info

Exclusive offer: Half price for 6 months + half price installation!

Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
76Mb
unlimited 18
months
£259

£13.00
£26.00 after 6 months

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

up to
38Mb
unlimited 18
months
£362

£26.00

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

up to
76Mb
unlimited 18
months
£482

£36.00

Line rental from £11.00

Go to site

Or sign up by phone
0800 072 0739

Details last checked on 2014-04-07

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 747 customer ratings since 2012-11-06

Add your own review of EE

Reviewer Location Reviewing Date Ratings
One of the worst broadband to use. The connection is annoyingly and abysmally slow. Cheap things don't last 😡. I used virgin media and virgin media does very well. I will not advice my worst enemy to get an ee broadband. That's the worst internet service ever
James northampton EE 2014-04-07  
slow speeds, Indian call centres that keep hanging up calls. No promised return calls. Kept on hold for 1 hr plus, so called on second line and after 10 mins put on hold again !! There are much better service providers than these clowns
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Std_User West Yorkshire EE 2014-04-03  
PLEASE STAY AWAY FROM THIS BROADBAND!!!
I signed up to the broadband, and it was a complete disaster. When I tried to cancel it, I was put through different people and they were rude, and dismissive. Guess what? You can't cancel it until after 1 month, or else you have to pay over £100. I'm going to contact watchdog, because this simply cannot go on.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Truth Nottingham EE Unlimited Broadband with Weekend Calls (new and existing mobile customers) 2014-04-03  
i wish we had never got home broadband with EE. Customer service is disgraceful, broadband doesn't work when connected with sky box the three people i have spoken to have all told me different things, i have been sent 2 wireless routers now. they won't send an engineer to solve the problem so refusing to pay for the service and sending the equipment back to them. Never had a problem before with other broadband providers.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
shelley rugby EE 2014-04-02  
swapped to ee about a year ago and to be honest Ive had no problems at all (so cannot comment on call centre). The day it was switched on my connection went from 2mbs up to 7mbs ,stable connection...might be just good luck but i find ee satisfactory...
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
paul hastie northumberland EE Unlimited Broadband with Weekend Calls (non-mobile customers) 2014-03-27  
It was fine for a few days then it all went down hill. We lost our internet and when we phoned to ask why they said that the internet will not be up for 2 weeks. because they "accidently" disconnected us and then they told us to go and buy a dongle out of our own money and we all needed the internet for important courses and homework so we had no choice but to buy one. Thanks alot ill be sure to tell everyone of my experience.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Rhys Howard Kings lynn EE 2014-03-26  
Can't actually speak for the broadband reliability and speed as we never got that far. After it was suggested that by joining EE we would benefit from easier broadband installation with less hassle I signed up,and was told my installation date would take 'around 10 working days'. I was not informed that the fibre broadband would take 17 instead, although I'm sure this is in the paperwork somewhere and it is probably my fault for not reading the small print, though it certainly indicated a lack of transparency from the salesperson (what should I expect?). As we received the router after only a week I rang up to enquire about whether our activation date could be pushed forward and I was told not, which was absolutely fine. HOWEVER I found out later that day that the person on the end of the line had actually deactivated and reactivated my order, meaning our activation date was pushed back by yet another week. As we have already had numerous problems getting internet for our new flat I cancelled the contract and signed up with a new provider.

I appreciate that our experience may have been a one off. However there is zero advantage to signing up with EE in terms of the installation process, as you are liable to have to wait just as long or even longer for your activation date as you would if you were getting an engineer installation with any other company (and you are in the position of not having a person there to help if you run into problems with it). 2 stars rather than 1 to customer service as at the very least they didn't try too hard to talk me out of the cancellation.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
KD Haringey EE Unlimited Fibre with Weekend Calls (new and existing mobile customers) 2014-03-26  
Right,this Company is just so bad,their broadband is quite frankly disgusting .They lie about not slowing the speed down at peak times but then again its always slow anyway.Their customer service is just terrible (Cue shouting Indian fella who does not give a f**k and just tries to sell you more crap to add to your monthly bill ).I will be getting rid of EE as soon as i can and their mobile service aswell because thats no better either! Avoid them please i beg you !
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Rob Sears Hampshire EE Unlimited Broadband with Weekend Calls (new and existing mobile customers) 2014-03-26  
It is cheaper than BT, and faster than BT too (moved to fibre, and i still cost less). BUT I've been calling them non-stop for five days now (well, once approximately every hour) to get help with a technical issue. Every time I have had the message "There is currently no-one available to take you call <disconnect>".
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 1 Stars
Clement Somerset EE Unlimited Fibre with Weekend Calls (new and existing mobile customers) 2014-03-25  
Worst company ever! EE fiber optic is crap! Everything about it the speeds we were promised are worse than my 3g signal on my phone. We signed into this in November and have been on the phone to the worst customer services team I've ever encountered, a total of 3 times a week since! We are now moving home and have been told it takes 9 days to transfer........ I'm still sat waiting and I've rung them a total of 6 times (over 45 mins on hold each time) in 3 days as now we are over the expected 9 days. Since the last call complaining we now have a date of 11th April. This is over 30 days since we told them we were moving. Let's see if it gets done by then or will I have to call again
mrsdinger retford EE Unlimited Fibre with Weekend Calls (new and existing mobile customers) 2014-03-24  

Loading...

National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

EE Logo

4G mobile broadband now available, more suppliers coming soon!

Posted on 2013-04-09 16:02 in News Offers EE

Fourth Generation (4G) mobile services have finally arrived in the UK, allowing users of mobile broadband to take advantage of the faster speeds now available to them. With download speeds of up to 40Mbps and upload speeds of up to 12Mbps in 4G-enabled areas, a whole new world of possibilities opens up for mobile broadband users, allowing them to potentially stream TV and HD video on the go. It's good news for gamers, too. 4G has lower latency, making games more responsive and reducing that annoying lag that can plague gamers at crucial moments.

So, where is it currently available? As of the end of March 2013, 4G coverage is available in 50 towns and cities around the UK, with plans to cover 70% of the UK by the end of 2013, and 98% by the end of 2014. Some of the areas with 4G available already include Birmingham, Bristol, Cardiff, Derby, Edinburgh, Glasgow, Leeds, Leicester, Liverpool, London, Manchester, Newcastle, Nottingham and Sheffield.

To find out if 4G mobile broadband is available in your area, just pop your postcode into EE's handy coverage checker.

If you're interested in 4G, then you'll need a provider. EE are currently the only supplier of 4G services in the UK. Their services went live in October 2012, and they have a range of packages available to suit customer needs, from USB dongles for individual laptop users, to WiFi routers for multiple devices on the go, to packages including iPads for those who want the convenience of a tablet while out and about. However, EE won't be the only 4G suppliers on the market for much longer, meaning customers will have more choices for 4G suppliers available to them in the near future. BT, O2, Three and Vodaphone will also be offering 4G mobile broadband plans at some point this year, likely from the Summer onwards.

Interested in getting 4G mobile broadband? Check out our handy 4G mobile broadband comparison table to find the best deal for you!

Comments

EE Buyers Guide

Can I get EE?

EE, the trading name for Everything Everywhere Ltd, is primarily known as a mobile provider but also provides a widely-used fixed line home broadband service. EE was formed when the T-Mobile and Orange mobile phone networks merged. EE's home broadband service is a combination of Orange's home broadband service and a new superfast fibre service.

EE's home broadband products are not exclusive to its mobile customers, anyone is able to sign up, but if you are a current EE, T-Mobile or Orange mobile phone customer you will benefit from a £10 monthly discount and qualify for any current introductory price, credit or voucher offers. This includes customers of EE's mobile broadband service, which we list separately in our Mobile Broadband section.

EE's standard phoneline broadband is available in some form at all BT telephone exchanges. However EE have focused their best features and pricing on areas where they're installed their own equipment in the telephone exchange. This means that customers who live in more rural or remote areas may pay significantly more than the advertised headline prices, experience harsher traffic management and download limits, and also won't qualify for special offer introductory prices, except for the £10 discount for EE, T-Mobile and Orange mobile phone customers. You can find out if you live in an EE coverage area by using our postcode checker.

The situation is a little different with EE’s fibre-optic broadband packages, these use the same fibre to the cabinet technology as BT Infinity. FTTC broadband has been rolled out to more than half of all UK households, with urban and central areas tending to be upgraded first. Whether you can benefit from fibre speeds depends on whether your telephone exchange and your street cabinet have been upgraded. More exchanges and cabinets are upgraded every month. You can also use our postcode checker to find out if you live in a fibre network area and are able to get fibre broadband with EE.

What packages are available?

EE offer three different basic home broadband packages at a range of different speeds to suit your needs and budget:

  • Standard broadband up to 17Mb
  • Fibre broadband up to 38Mb
  • Fibre Plus broadband up to 76Mb

Speeds are given as ‘up to’ as they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently only able to estimate fibre speeds if given a BT line rental phone number, but EE will give you an accurate estimate before you sign up).

These packages are all unlimited, meaning that they do not come with any download caps, allowing you to download as much as you like on your broadband connection without having to worry about incurring extra costs or having your service cut. However they do come with traffic management limits that may artificially slow you down at peak times depending on the type of broadband usage.

Customers living outside EE's low cost area are subject to a 20GB usage allowance and a traffic management policy that slows down all audio and video stream and music and video downloads at peak times, regardless of how heavily you're using the network.

All home broadband packages come with a phone service complete with inclusive phone calls - standalone broadband packages are not available with EE. Free inclusive weekend calls to UK landlines come as standard but, for an extra cost per month, you can also choose free inclusive anytime and mobile calls to cover the entire week. You need to pay line rental with all of these packages, although you can save on line rental fees by paying for a year up front.

There is also a wide range of mobile-inclusive bundles available, allowing you to get your broadband and phone service for your home and your mobile from the same provider. Taking both your mobile phone and your home broadband and phone from EE gives you a £10 monthly discount on your broadband and allows you to enjoy any special offers in place when you first sign up, this also applies to existing mobile customers including those on Orange and T-Mobile.

Which package should I choose?

If you live in EE's low cost areas then all of EE’s home broadband packages are unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds of up to 16Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • Are you an existing EE, T-Mobile or Orange mobile phone customer, including mobile broadband?
  • Do you live in an EE low cost area? If you don't, can you live with the strict traffic management, 20GB usage limit and no option for extra usage?
  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Bright Box 2 wireless router - EE broadband customers receive a free award winning Bright Box 2 wireless router to manage their internet at home. Cutting edge wireless ‘AC’ technology allows it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections.
  • McAfee security suite - EE customers get one year’s free use of McAfee Security Suite, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • EE Wednesdays - As an EE customer, you will be able to take part in the EE Wednesdays cinema promotion (formerly Orange Wednesdays) offering 2 for 1 cinema tickets across the UK every Wednesday, making EE an especially good choice for cinema lovers. This also includes a free iTunes film every Thursday.
  • Biggest 4G mobile broadband network - EE have made headlines being the first UK provider to offer 4G superfast mobile broadband, which can rival home broadband speeds in some areas. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free 24/7 online support - EE offer free online support around the clock and if you can’t get online, telephone support is also available, free within the hours of your call plan.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest standard broadband speeds - EE have prioritised speed and now have at least 10% of their customers achieving 17Mb or higher speeds, making them the joint fastest standard broadband provider!
  • Wide range of mobile options - EE was formed by Orange and T-Mobile and so brings a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk and Virgin Media of the big ISPs offer similar levels of mobile options with your home broadband.
  • Discounts for mobile customers - Customers who get their mobile service from Orange, T-Mobile or EE get a special discount when they get their home broadband from EE. At £10 per month plus any introductory special offers active when you sign up, this discount quickly adds up to significant potential savings, making EE a well-affordable choice for Orange, T-Mobile or EE mobile users.
  • Unlimited broadband in network areas - EE’s unlimited broadband is unlimited for customers in their low cost areas, meaning you can download or upload as much as you want each month.
  • Line Rental Saver - You can save £45 per year by paying for that year’s line rental as one lump sum instead of monthly, further lowering potential costs.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - In order to ensure that the average customer gets the fastest possible speed from their broadband, EE's broadband is not truly unlimited, instead certain types of traffic are prioritised and peak times while others are slowed down, regardless of if you're a heavy user or not. Customers outside of network areas have peak time traffic management slowdowns applied to all music and video streaming and downloads regardless of how much is used.
  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • More expensive if you're not an EE, T-Mobile or Orange customer - If you take your mobile phone or mobile broadband from another mobile network and don't intend to switch, EE will charge you £10 more each month and you won't quality for most introductory offers.
  • More expensive in some more rural and remote areas - As EE have opted to focus discounts and promotions on low cost network areas at the expense of rural and remote areas, you could end up paying a lot more than the headline price.
  • Restrictive usage allowance in some more rural and remote areas - while still advertised as unlimited, if you live outside EE's low cost network areas then you're hit with an allowance of only 20GB a month with no upgrade path should this prove too restrictive.
  • 12 month contracts - EE’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Complaint levels - In the months during and immediately after the rebrand from Orange Broadband to EE, their home broadband had a significant jump in customer complaint levels, as reported by Ofcom meaning that EE were the most complained about home broadband provider in the mid-2012 to mid-2013 period. Complaint levels have now reduced but are still significantly above the industry average. EE is currently the second most complained about provider (scaled by volume of customers) of the big 5, with only BT having more complaints per 1,000 customers.

 

Broadband.co.uk