466 Customer Reviews over 47 pages
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- Location
- Colchester
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint.
- Location
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- Location
- Burgess Hill
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location)
- Location
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- Location
- Brasted, Kent
- Reviewing
- Direct Save
- Date
- 2019-12-07
- Comments
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Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
- Location
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- Location
- Jarrow Tyne and wear
- Reviewing
- Direct Save
- Date
- 2019-12-06
- Comments
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Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone.
- Location
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- Location
- barry. s wales
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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broadband goes off regularly for a minute or so every hour.
- Location
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- Location
- Hamilton, Selby
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box
- Location
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- Location
- ulverston
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good.
- Location
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- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-04
- Comments
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The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
- Location
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- Location
- Mansfield
- Reviewing
- Direct Save
- Date
- 2019-12-02
- Comments
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Only ever had one problem and that was on set up and was easily resolved.
- Location
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- Location
- Somerser
- Reviewing
- Direct Save
- Date
- 2019-11-29
- Comments
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Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.