466 Customer Reviews over 12 pages
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- Location
- Gainsborough lincs
- Reviewing
- Direct Save
- Date
- 2022-10-09
- Comments
-
This is the worst internet service ever in the history
Slow kicks us all off, even when there is only one person using it, two children cant even connectbloody awful
- Location
-
- Location
- Garsfield Gardens
- Reviewing
- Direct Save
- Date
- 2017-01-12
- Comments
-
I transferred to Direct save because Talktalk could not resolve problems with the phone line And when i applied to direct save i was told it would be a lot cheaper so far in five months they are trying to charge me £345 pounds they say i had engineer visits which i did not whe i questioned them about these visit and ask where are the job sheets which i would have signed for these visits i was to the don't operate that way so in fact the can bill you without any proof that the visit occurred i have told them thatb i am not prepared to pay for visits i have not had but i am told that the bill still stands i have been disconnected for 3 months now and they are still charging me for connection those of you who say direct save are tops must be the lucky ones i am not DirectSave do not live up to customers service that they promise the are slow if not at all to return a call the do not follow up on complaints they don't answer emails or letters that are sent but are quick to send court proceeding letters if you query bills that you dispute. Over all this provider can charge you what they like and expect you to pay with out question.
- Location
-
- Location
- Garside
- Reviewing
- Direct Save
- Date
- 2022-07-20
- Comments
-
First year was not had, could connect multiple devices. After extending contract for another year things went downhill quickly. They raised up cost, and internet started playing up. Speeds went down from 40 to 8. Once couldn't connect at all. Phoned customer service, very unhelpful guy claimed everything is in order, then he re-programmed the router and it was even worse. Phoned them again, they finally decided to send a new router, which I was meant to receive within 48 hours. Took 5 days! And number of calls. New router arrived, no change, can't connect more than one device! God forbid you want to play any online games! No chance! Phoned them again! And once more was told that everything is ok on their side! Asked to cancel contract as I'm not receiving service I paid for. They told me I still have to pay it off! £188! DIRECT SAVE?!?! MORE LIKE DIRECT RIPOFF!!!!! And they only add the good reviews on their website!!!! Don't bother with them!!!!!
- Location
-
- Location
- Gatehouse of Fleet
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
Given our rural area and its slow broadband provision we are happy with the service from DirectSave
- Location
-
- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Broadband could be better
- Location
-
- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2016-01-11
- Comments
-
I would really love it if there was a no stars choice as my selection would be blank. Directsave are by far the worst company I have ever dealt with, took a years line rental up front and from day one I've had very bad phone line and my broadband is up and down like a prosties drawers. Directsave have been called 30 or so times and I've never had a call back nor have they done anything to fix my problems, only thing Charlie in customer services does is blame everything bar Directsave crap line. Ombudsman is now involved but not holding my breath, just need to get away from this cowboy company and get a provider that can give a service that works. I would most definitely NOT recommend Directsave to anyone.
- Location
-
- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2015-07-27
- Comments
-
Where do I start with this lot?!
Not had any problems with them up until now which is a shame as I actually thought the broadband speed was sufficient and no issues at all, bearing in mind was expensive but thats because we weren't tied into a contract! A few months ago left my student flat and moved back home, at this period I was very stressed with exams, moving out etc that the internet wasn't on my mind much. I phoned up on two occasions to cancel and was told to email, which I assumed I did as its not like me to just leave it. Cancelled my direct debit assuming everything was ok and then a few months later (now) I get a phone call from then, which they hang up.. so I phone them back and they advise me I owe them £100 , I was like?!?!?!? , they said I was still paying for the internet which would have been fair as I forgot to cancel properly as they require it in writing (god knows why).. Anyway so they tried to take a direct debit from me last month and it bounced back because I cancelled it, then again this month, with late fees totalling up to £100. Phoned them and advised them I wasn't happy as I havn't lived in the flat for months. The customer service is absolutely terrible, I work in a call centre myself and would never speak to customers the way they do. Its always the same person your through to as well, its as if they only have about 4 people in that office where they work. So I started getting angry as we were going round in circles, bearing in mind I wasn't aggressive and I didn't swear, but I got hung up on , I couldn't believe it... I phoned up the consumer helpline straight after and thank god for them... they scanned the contract and noticed section 3c which states that Directsave need to contact you if your DD fails in which they failed to do so... they didn't contact me at all last month when it bounced back and let the money tally up so I pay a substantial amount, they knew exactly what they were doing.. they phoned me today but hung up as soon as I answered?!? so I phoned back wanting to know... then I explained they were in breach of contract as they didn't tell me the DD bounced back.. however they couldn't get there head around this and kept telling me they called me today? But they didn't actually say to me.. which consumer helpline says is not valid, they need proof of messaging me, they denied this saying that they contacted me but in the contract states that they need to contact you, I kept getting the usual patter from the agent saying 'but we did contact you, how do you expect us to tell you when you don't answer' I said I did answer but you hung up and you didn't call me at all last month when it bounced back... Then he went on to say that 'its not a set time frame' that might mean after a few Direct Debits, which the consumer advice line warned me they would say, and gain this is not valid as they haven't stated this in the contract... We were going round in circles and I knew I was right but the agent couldn't accept what I was saying and just kept saying we tried to contact you.. he sounded very young and not experienced at all in customer service. After about 5 attempts of asking for a manager I was finally put through and advised this to the manager, and they understood exactly what I was talking about and that it was a breach of contract, so we met half way in which I pay £30.. and give the router back, which I think is fair considering I didn't fully give notice in the first place, but what a lot of stress this was.. I wouldn't recommend these guys to anybody purely based on the customer service as its ridiculous, the agents are so patronizing and sound like they just left school.. however regardless of this, the broadband was really good and fast..
- Location
-
- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
The broadband speed is slow at times I think it could be better
- Location
-
- Location
- glasgow
- Reviewing
- Direct Save
- Date
- 2019-11-24
- Comments
-
l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line
- Location
-
- Location
- Gloucester
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
- Location
-
- Location
- Gloucestershire
- Reviewing
- Direct Save
- Date
- 2017-01-15
- Comments
-
Like so many other reviewers on this site, my experience with Directsave Telecom has been utterly appalling.
When I decided to switch to another provider, I initially made the mistake of not giving 28 days notice, for which they charged £54.45 "admin fee" and router charge. As soon as I realised this, I used the new provider's cooling off period to cancel the switch, checking very carefully and repeatedly with Directsave that if I did this they would not take this charge. Their employee checked with the manager, confirmed that the charge would not be taken, and emailed confirmation.
Shortly afterwards the £54.45 was deducted from my account by direct debit.
Following multiple attempts to contact DST by phone, which were either unsuccessful or resulted in pointless conversations with people who knew nothing about my account, I cancelled the direct debit and gave 28 days notice to leave.
Since then (this was in November 2016) they have been sending me bills with the £54.45 still included, have demanded rudely that I send the router back, despite there being no mention of sending the router back anywhere in their Ts & Cs, and have billed me for service for the whole of November and December despite the fact that I left them in mid-November. In their latest bill they appear to threaten me with court action.
So ... like many others, my advice is DO NOT EVER, EVER THINK OF USING DIRECTSAVE - GO ANYWHERE ELSE.
By the way, I am now paying much less for 52 MB fibre than I was for 4MB with DirectSave.
- Location
-
- Location
- GRANTHAM
- Reviewing
- Direct Save
- Date
- 2020-11-27
- Comments
-
not a good start as I started 9 nov 2020 to date Direct Save have taken £63.75 for just standard broadband and the month not finished yet.
I had to contact them about the monies taken and why the bill is not clear.it appears they have taken money they should not have and have to wait for my refund.After requesting paperless bills was sent a bill .Customer service have been polite it is true you have to wait to get through to talk. I can say after leaving the post office Direct Save have provided me with better Internet connection but is early days to compare.I was concerned as my first month is not billed as a month because it started on the 9 November and instead of being billed to 9 December its only for the end of that month which I find bizarre normally doesn't matter when you start your billed monthly.
Also being charged to call customer service from your land line is a bit petty I have always been able to call customer service from the providers land line free and pointed this out as with all the problems listed above
Its up to Direct save to keep me as an ongoing customer some of the above needs to be addressed I do not agree that before your contract starts fees should be taken from your bank in my case my contract started 9 November 20 and was billed £44,80 October 20 before contract started
- Location
-
- Location
- Grays
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back.
- Location
-
- Location
- Great Yarmouth
- Reviewing
- Direct Save
- Date
- 2017-12-17
- Comments
-
Moved to our new home and made sure we had sorted out the internet prior to moving in. 10 phone calls plus on hold 5-10 Mins at a time, no call backs and on Saturday no engineer available so not great service at all! Especially frustrating when your told they will set it up a day later to still having no net. Asked for refund
- Location
-
- Location
- Grimsby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Great price and a terrific company!
- Location
-
- Location
- Hailsham
- Reviewing
- Direct Save
- Date
- 2016-06-25
- Comments
-
Terrible my kids are buffered constantly
- Location
-
- Location
- Hailsham
- Reviewing
- Direct Save
- Date
- 2017-02-05
- Comments
-
Terrible service from broad band to customer service can get a call back cant cancel currently communicating through the ombudsman as it's so bad complained to CEO many times DO NOT USE THEM PLEASE
- Location
-
- Location
- Hamilton, Selby
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
-
Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box
- Location
-
- Location
- Harrietsham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Poor Servicervice, Slow Speed, Over Priced
- Location
-
- Location
- Harrogate
- Reviewing
- Direct Save
- Date
- 2019-04-06
- Comments
-
I moved providers because I wanted to cut costs. Direct Save were more expensive than my last provider so a year later I moved again. They slapped me with a bill for £19 and immediately threatened me with dept collection if I did nt pay. All that despite paying a months rental in advance and only using the provider for half a month. No refund. These people are not nice. Stay clear of them.
- Location
-
- Location
- Hartlepool
- Reviewing
- Direct Save
- Date
- 2018-07-26
- Comments
-
I am reasonably happy with Direct Save Telecom; some small problems which have been sorted with a phone call; very kind and understanding people there. Thanks.
- Location
-
- Location
- Haslemere, Surrey
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
-
- Location
- Havant
- Reviewing
- Direct Save
- Date
- 2018-07-20
- Comments
-
Very satisfied since changing to Direct Save last year. Much cheaper than previous supplier.
- Location
-
- Location
- Haywards Heath
- Reviewing
- Direct Save
- Date
- 2013-03-01
- Comments
-
I'm perfectly happy with Direct Save an an ISP - hasn't failed once in the past 6 months (so haven't called customer service)and the telco rates are cheaper than elsewhere.
- Location
-
- Location
- Hereford
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
broadband speed is weak BUT service from directsave is good
- Location
-
- Location
- Herefordshire
- Reviewing
- Direct Save
- Date
- 2017-09-14
- Comments
-
Signed up last month and already loving the service, had a problem with setting up the device and customer service instantly provided a solution, was on hold for no longer than 20 seconds and was done setting up within 5 mins.
over the moon with the savings im making was originally spending way too much for so little with Plusnet, glad im rid of them!
after reading the reviews of DST im glad to say i believe its the vocal minority, they saved me money and gave me a no nonsense service! reccomended!
- Location
-
- Location
- Herfotdshire
- Reviewing
- Direct Save
- Date
- 2016-06-27
- Location
-
- Location
- Hethersett, Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
- Location
-
- Location
- High Wycombe
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
As good as it can be given the broadband speed available.
- Location
-
- Location
- High Wycombe
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Great customer service, very reasonable pricing and plenty of download capacity. Haven't had any a single issue in 12 months - definitely recommended.
- Location
-
- Location
- Huddersfield
- Reviewing
- Direct Save
- Date
- 2016-06-20
- Comments
-
I have to agree with the other comments.
First their online web registration system is a total failure. I went through the process countless times giving all the information requested, direct debits etc. and the final 'submit' button takes you back to the start. At first I waited a few days for the conformation. Then I tried again. and again then gave up and telephoned them.
"Do you want a router?", I was asked. "Not if I don't need yours, I have half a dozen routers already!", I replied. The router came regardless and I was charged for it.
I pre-paid the annual line rental but the monthly bill was much higher than expected. I was being charged for 'caller ID' more per month than the charge for internet and the calls package combined! I had never asked for this, was never told about before and never given the option not to have.
I had to threaten legal action to get the caller ID charge removed and customer service were totally dismissive and patronising throughout.
I have found this site today because my broadband connection has become extremely slow and unreliable. I cannot even get the braodband speed checker to give me a figure because the connection won't hold long enough. Let us just say that the speed is insufficient to listed to the radio with iPlayer - less than old dialup speeds of 28 kbps.
Avoid, avoid, avoid.
- Location
-
- Location
- Hurworth, Darlington, Co. Durham
- Reviewing
- Direct Save
- Date
- 2017-03-27
- Comments
-
Appalling company, takes 3 months to reply to emails. I decided to switch to BT, whom I'd sworn I'd never use again, but anything was better than DirectSave. On two separate occasions DirectSave refused BT engineers access to my line to prepare for the transfer and in each case I had to place a new order with BT. Eventually BT installed another line, at no cost to me. Although I had told DirectSave when I planned to stop using their service, they didn't even notice that I'd done so, but phoned my mobile to inform me that they would stop the service unless I reinstated the direct debit. When I told them to go ahead because I wasn't using it anyway, they sent me a huge invoice including £30 for the router. I sent this back, taking the precaution of doing so by what used to be called Registered Post but have had no acknowledgement. Not have I received another invoice minus that charge. The service is a total shambles, I suspect it's cheap because they deliberately economise on staff, which is why the service is so poor. AVOID THIS ONE LIKE THE PLAGUE!
- Location
-
- Location
- Ilford
- Reviewing
- Direct Save
- Date
- 2018-07-30
- Comments
-
Sometime the WiFi is weak and inconsistent.
- Location
-
- Location
- Ilfracombe
- Reviewing
- Direct Save
- Date
- 2016-05-12
- Comments
-
I've been with Direct Save for a few years now and paid in advance for phone and £1.95 a month for broadband so I put up with slow speed But recently Broadband has been very unreliable Have decided to leave and they've sent me termination invoice of £304 which is roughly 20x my monthly bill. tried customer services to get written breakdown of bill and won't send, ask for manager and none available, also very unhelpful. Worst decision I ever made switching to Direct Save (big joke as cost more in long run)
- Location
-
- Location
- Isle of Iona
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
I find the supply generally reliable and am very happy any time I have cause to speak with Direct Save.
The local speed is low but that is not particualr to any 1 supplier
- Location
-
- Location
- isle of wight
- Reviewing
- Direct Save
- Date
- 2016-06-02
- Location
-
- Location
- Jarrow Tyne and wear
- Reviewing
- Direct Save
- Date
- 2019-12-06
- Comments
-
Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone.
- Location
-
- Location
- Kent
- Reviewing
- Direct Save
- Date
- 2016-08-24
- Comments
-
Crap service, crap support crap everything. Dial-up is quicker. No point phoning, they just lie to you.
- Location
-
- Location
- kent
- Reviewing
- Direct Save
- Date
- 2018-09-04
- Comments
-
The broadband continually fails to work. Never works at weekends and rarely works most evenings. It will connect for a short time then it goes down. Better during the day but will definitely not use this company again! Will change my provider as soon as my contract is up. I have called to complain and they have written a ticket but never had a call from the engineer, even though they say I might if there is a problem. Which obviously there is as it is not resolved after 4 months of complaining!
- Location
-
- Location
- Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Incredibly slow internet! Cannot wait until this contract is over so that I can switch to another provider.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.