466 Customer Reviews over 12 pages
-
- Location
- Derby
- Reviewing
- Direct Save
- Date
- 2016-05-03
- Comments
-
I use the internet all day every day. I am programming websites. After moving to direct save I have been constantly sidestepped. Using standard 3mb broadband It cut off several times per week and was generally unreliable. I upgraded to fibre and its gotten worse. I have been cut off from editing my sites 4 times thins morning alone. On top of that they dont let you access the router so you can either replace it with one that works, or make sure there isnt a firewall bocking. As a constant user I need to know this and I need to control it. Best move back to a more reliable supplier. VERY DISAPPOINTED.
- Location
-
- Location
- Devon
- Reviewing
- Direct Save
- Date
- 2017-12-26
- Comments
-
I have been a loyal BT customer for 25 years until I found out they had put by bill up 20% without informing me and wouldn’t give me a better deal unless I committed to an 18month contract. Moved to direct save on a recommendation and they have been marvellous, the customer service is fantastic and the phone and broadband are reliable, I had a problem connecting and they answered the call in under 2 minutes and sorted in 1 minute. They can’t do enough for you. Exceptional service.
- Location
-
- Location
- Dollar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
- Location
-
- Location
- donny
- Reviewing
- Direct Save
- Date
- 2015-05-29
- Comments
-
It is rubbish it disconnect son from games they set wrong person twice to fix wire socket
- Location
-
- Location
- dorset
- Reviewing
- Direct Save
- Date
- 2014-06-21
- Comments
-
The test of any company is how they cope when things are going wrong. I am willing to givepeople the benefit of the doubt. There were some very good and helpful advisors but some extremely rude ones too. We took on the telephone and broadband from previous occupants. It took them 10 days before they informed me I would need one of their modems to access broadband. It took a week for the modem to be sent, which was sent to the previous occupants who had moved 20 miles away. They would not reissue a modem so I had to drive to collect. The passwords provide did not work with the modem and technical support are only available during office hours. No one available at weekends either which is tough when working away from home in the week. Eventually I got someone who knew what was wrong (passwords were set up for previous owner) and so 22 days later we have internet. My goal was to not go a day without internet as I work at weekends and evenings so this has been hellish. Next challenge is the 0.3mb/s speed. Down expect calls to be returned. At the end of the day you get what you pay for.
- Location
-
- Location
- Dorset
- Reviewing
- Direct Save
- Date
- 2018-03-14
- Comments
-
I am trying to get hold of someone to find out how to change my password, I have now been trying for two days ! No info on website. There is no email address at all, and phoning just gets message "lots of calls waiting", hopeless. I have had enough.
- Location
-
- Location
- Dover
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good reliable service
- Location
-
- Location
- Downham Market
- Reviewing
- Direct Save
- Date
- 2016-10-16
- Comments
-
To make a point, I was playing an online game for the last few hours on my ps4 which is brand new. The Internet has cut out and kicked me out of the game no fewer than 12 times in the last 3 hours.
I've had problems with this company since day one, they rope you into a years contract that you never wanted. They then up your bill and down your Internet speeds. It's truly pathetic.
It's so bad I've had to switch off WiFi on my phone and use my data just to type this!!
Avoid at all costs.
- Location
-
- Location
- dumfries
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
very pleased with the service. prices are good
- Location
-
- Location
- Durham
- Reviewing
- Direct Save
- Date
- 2018-06-14
- Comments
-
Be very careful with these people.
I went thinking it was the cheapest only to find I can have Fiber broadband chaper! At 10+ times the speed.
When the hit and miss internet service fails - you can not get a response from them.
Then when they roll you over onto a new contract they add charges for additions (evening and w/end calls) you did not ask for and then when you terminate with them they charge you for Administration fees! of £19.50. Very Poor. Will not ever use again.
- Location
-
- Location
- Durham
- Reviewing
- Direct Save
- Date
- 2016-05-17
- Comments
-
I completed a contract on line but did not get the same contract. I was sent a router I said I didn't need. Paid far more than stated for the annual line rental (to be fair this may have gone up after waiting for connection so long) I haven't got the half price deal. I got charged £1.70 per month for paper statements I didn't want. Couldn't log into account on website. When I phoned I was told I needed to prove the contract signed regarding half price etc. Not too sure this review will send as connection is a bit hit and miss. Still cheep though!
- Location
-
- Location
- East Sussex
- Reviewing
- Direct Save
- Date
- 2018-04-12
- Comments
-
Just renewed with them for another year, at the end of previous 21 year contract. Being 80 years old I am not particularly computer literate but they have always sorted my queries with speed, efficiency and politeness. (Haven't rated Broadband speed as I have no idea what it is.)
- Location
-
- Location
- Ebbw Vale
- Reviewing
- Direct Save
- Date
- 2023-06-27
- Comments
-
I was quite satisfied until my line came down in the wind in winter the cable was snapped they acted fast it was fixed no problem. Then they tried to take £218 out of my bank I rang them and I explained I didn't have to pay as it was outside my house this is correct. The manager basically called me and my wife a liar stating that the line was only replaced because I wanted it upgrading. this was a blatant lie the line was in two halves but to try and get me to pay they stated it was upgraded. I an so angry I have now gone over to another ISP Direct Save can Swivel. Beware.
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
-
Good value for money.
Occasionally slow
Pleased with what I have had
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-02-19
- Comments
-
Terrible services, and really disoriented and unhelpful customer service! My internet drops once a day every day for about an hour, and customer service told me that this is very normal and I should only call them for help if it starts dropping more than 2-3 times a day. Speed is also not very good, and I am surprised they ask for that much money for their service... An advice to people checking it out: just go to another provider.
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-06-14
- Comments
-
was expecting poor service although I dont use customer services very often the times I have phoned them I have been connected pretty much instantly unlike other bigger companies where you are on hold for 45 mins etc, I have only good things to say, some of the complaints are unfounded for example waiting in for engineers who do not turn up, this is not DST this is BT Openreach who DST have no option but to use, Im guessing they probably mess other ISPs about to make them look bad
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-10-27
- Comments
-
As with others I wish I had read the reviews before I bought this product. I didn't even receive it. I called a number of times to find out when the router was going to arrive and when my broadband was going to go live. I was told two different timings by different people. Then I read the reviews and decided to cancel the whole thing - it was not worth the hassle. I called to cancel and the woman said to email in writing to the customer service department (fine), which I did, did not receive a confirmation email so emailed to ask for one, still nothing. Then I rang to make sure and they said they didn't receive one, then they checked and 'oh yes, it's here'. I wanted to get a refund of the £50 fee but that was not possible because there is no 'cooling-off period' when activating a line (or something like that). I agree with all the negative reviews. Customer service was far from pleasant. Just don't waste your energy of this lot.
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2016-05-19
- Comments
-
Told me a load of lies, Changed from BT to Direct Save and it would not cost a penny due to the price hike by BT lies been billed for £200 by BT for cancelling mid contract. Get your facts correct Direct Save before cold calling please what a hassle.
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2018-06-08
- Comments
-
CS advisors do not announce there name when taking a call. for older folk or people who struggle with internet its ok. im in my first day still so wont say bout speeds as fluctuate normally first week. biggest failings are the lack of proper router with all the login info to keep your new router secure. its like they only want you to use there router on defaults no change to passwords as no clear info to change it as we are advised by any and everyother provider they advise you first thing to do is change the default passwords not this one tho another talk talk wanting to get hacked or even sell your info then blame it on lack of security. a joke and glad i can cancel without fees. super polite etc but cant trust a company that witholds vital details that every other provider gives you as a point .
- Location
-
- Location
- Elgin
- Reviewing
- Direct Save
- Date
- 2017-01-11
- Comments
-
The initial experience of the company was ok - probably similar to other providers if expensive.
Upon leaving to move to another provider I was hit with charges for things I didn't order, exit fees and ultimately a Notice of Court Action despite the fact I was dealing directly with the operations manager (Lewis) who didn't resolve the issue and had no interest in resolving whatsoever.
When I complained again all I received was a very abrupt e-mail and no care at all whether I posted in Trust Pilot or not!
Unbelievable - avoid at all costs!!
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2021-12-07
- Comments
-
I have rang them several times as our broadband speed is awful really slow it works for about a day then goes really slow again They promised me some compensation which I never received. I have 2 months left on my contact and they have the cheek to charge me £71 to leave them never go with this company they are awful
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years.
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2016-03-31
- Comments
-
Have had no problems with this company at all. Changed to them after being with sky for years, who's bills had gone astronomical. Changed after searching for better deal and found this one on U switch. Paid line rental year in advance (£11.50) a month saving me £8.49 a month compared to sky, and broadband deal of £1.95 a month (unlimited usage) saving another £6 month. Did everything on line and all was completed easily and satisfactory.
Sky cut line off dead on the dot of 8am on changeover leaving me with no phone so called direct save customer service spoke to a helpful young man who said he would check it out and were connected within the next half hour. No complaints about that..
Broadband speed is better than sky.
Surprised when first used it as to how quick it was. Have had no problem with any monthly bills for phone calls. The only thing is the free wifi router is obviously a cheap version but it works OK , it does drop out if wander too far away but easily corrected if use a better router or extender. Had my doubts before changing after reading reviews but unfounded all in all no problems or complaints. Thankyou Direct save and U Switch. Saving £15 a month . happy happy.☺
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2020-01-06
- Comments
-
A totally revolting company.
Arrogant and rude customer service.
Extra charges layered on for things not asked for...... "it's in our t&c's"
Slow internet and unusable voice blamed on OpenReach.
I sincerely hope the company rots, and disappears. They are basically selling a junk service in my case (and they know it) - the customer is not getting anything resembling what they paid for.
For those changing from BT that may have fibre to the cabinet.... BT will take this and allocate to another customer so DST can only give you copper to the exchange - you will be tricked into having a marginal service.
- Location
-
- Location
- essex
- Reviewing
- Direct Save
- Date
- 2018-05-04
- Comments
-
price went up as contract was finished so I left. Been charged for leaving less than 28 days of notice given to D.S. Broadband hit and miss.
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-02-14
- Comments
-
This company is a farce, they are inept in every manner and provide a diabolical service. They have cut off a disabled vulnerable person who needs the phone line for her care call and emergency care line due to being extremely vulnerable and even after three calls and them saying it is our fault you should not have been cut off, but there is nothing more we can do! Reconnect instantly would be what you ethically should do! They are putting my mothers life at risk and has caused us stress, upset and worry not just to her daughter but her as well she has been so stressed, upset and is worrying, how can a company be allowed to run in this manner, disgusting, despicable and deplorable they can get away with it! AVOID them as they are cold money grabbers who have no care or compassion for their customers!!!!!!!! Horrid company
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2015-10-16
- Comments
-
This provider is rubbish.... do not recommend.
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
-
I changed to Direct Save from TalkTalk about a year ago after years of dissatisfaction with TalkTalk. i think I chose them via MSE.com They are considerably cheaper for all telephone services, changeover was seamless, which was important as I am selfemployed & rely on broadband. Any queries are dealt with couteously & efficiently by a consultant I can understand. Recommend unreservedly.
- Location
-
- Location
- EXETER
- Reviewing
- Direct Save
- Date
- 2019-11-29
- Comments
-
The best Broadband that i ever had
- Location
-
- Location
- exeter
- Reviewing
- Direct Save
- Date
- 2016-09-10
- Comments
-
STAY AWAY PEOPLE!! 80£ Activation fee then 25£ a month , fine until they start taking 40 a month and dont know why themselves lol, internet speed is terrible!! Ive rung them nearly 15 time this year and I always get the same rubbish "well get an engineer to call you back" and they never do! They dont even know how to upgrade me to 100meg lol waste of money useless company with no customer service skills. They do lie all the time and there wifi routers and crap and cut out when they want....:TO NEW CUSTOMERS IF YOUR IN A NEW BUILD AND HAVE TO CHOOSE DO NOT CHOOSE THESE GUYS
- Location
-
- Location
- Exeter
- Reviewing
- Direct Save
- Date
- 2016-09-07
- Comments
-
Hi we had a connection problem which Matt immediately sorted out - and a refund...Many thanks.
- Location
-
- Location
- Falkirk
- Reviewing
- Direct Save
- Date
- 2022-12-08
- Comments
-
I am just short of words. The customer service is abysmal, and communication through your online portal is poor, with no feedback. Their engineer change of fuse/sockets is 140 pounds; why? I will never recommend it!
- Location
-
- Location
- Falkirk
- Reviewing
- Direct Save
- Date
- 2019-11-15
- Comments
-
I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie.
- Location
-
- Location
- Fareham
- Reviewing
- Direct Save
- Date
- 2016-01-27
- Comments
-
From day one I have had a very intermittant internet speed, Direct save are saying it is my signal extender not the internet. The booster can only boost what it gets it can't increase the signal.Blame is always laid elsewhere. No chance of a refund if you have paid up front. Absolutely do not use these guys except for telephone. There needs to be questions asked where the internet is going to be used in relation to router and what type of signal can be expected, we are not all technical geniuses some of us are of a different generation and need guidance! an expensive steep learning curve.
- Location
-
- Location
- FELTHAM MIDDLESEX
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Broad band tend to cut out every so often.
- Location
-
- Location
- Fife
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
Excellent customer service AND you get to speak to a real person, without having to go through endless menus!
Broadband speed isn't an issue for me as I do very little online, and to date haven't had any problems that haven't been resolved promptly.
- Location
-
- Location
- Forfar
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
-
Poor customer service.been waiting five months for a call back.
- Location
-
- Location
- Foxhall Ipswich
- Reviewing
- Direct Save
- Date
- 2016-02-04
- Comments
-
changed supplier. They took an extra months money by mistake?? and charged £19 for not giving 28 days notice. They said that they could not give WRITTEN reason for these errors. Awaiting full refund as promised.
- Location
-
- Location
- Frodsham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Terrible customer service with very poor attitudes. Tried to lock me into a contract which I had not agreed to and made it difficult to leave.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.