466 Customer Reviews over 47 pages
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2021-12-07
- Comments
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I have rang them several times as our broadband speed is awful really slow it works for about a day then goes really slow again They promised me some compensation which I never received. I have 2 months left on my contact and they have the cheek to charge me £71 to leave them never go with this company they are awful
- Location
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- Location
- Northern ireland
- Reviewing
- Direct Save
- Date
- 2021-11-12
- Location
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- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2021-10-09
- Comments
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I was told if I upgraded to fibre the service I get would so much better. Load of tosh, trying to watch Andorra v England and up to yet the garbage internet has buffered 30+ times ,absolutely abysmal service,that is if anyone can be bothered to answer the phone. Considering paying to get out of my contract. Hopeless ,inept,get the picture ????
- Location
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- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2021-10-03
- Comments
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Awful company. Worst internet provider I have ever encountered. Buffering a lot of the time, you moan and all you get is an automatically generated reply. Can't wait to get rid of these numptys
- Location
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- Location
- BEXHILL
- Reviewing
- Direct Save
- Date
- 2021-09-29
- Comments
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DONT USE.
-- This company are THE WORST I've ever had the misfortune to use.
3 months of payment taken and still no service or phone call/ email from them.
Wish I'd never heard of them. I'm now contacting OFCOM.
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2021-09-13
- Comments
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Dreadful service!
Direct Save should have connected the service on 27/08 but it was only working on the evening of 31/08 after 2 phone calls to customer service. I lost a day of work because of this and was forced to use up my mobile phone data allowance.
They still sent the bill/direct debit for those 5 days when the broadband hadn’t been connected yet, which I obviously cancelled and disputed. Only after a few emails they finally corrected the amount. No compensation whatsoever was offered for their mess up and the disturbance caused, not even an apology.
Because I was on holiday and didn’t make that payment straight away, they suspended the service. I’ve made the payment (finally with the correct amount) but after 7h I’m still waiting for the service to be reconnected after several hours. I’m losing another day of work, but Direct Save couldn’t care less!
Waiting times for Customer service are 20 min plus.
- Location
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- Location
- Bracknell
- Reviewing
- Direct Save
- Date
- 2021-09-04
- Comments
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I have never had to go through so much to get in touch with someone for help. I am a new customer and was supposed to be connected on the 23 August, it is now the 4th Sept and still no internet. Have called tech support several times only to be put on hold for long periods of time or disconnected because they can't figure out how to fix the problem. They first had my address wrong. Now supposedly it's my ONT box number. They say they will call you back but never do.
I pro paid for the first month and a half but still have no service. It takes forever to get help on direct save helpline. I will never do business with them ever again.
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2021-08-20
- Comments
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They do not deserve any star be careful before your contract is finish. Worth costumer service and has the worth service.
- Location
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- Location
- Yorks
- Reviewing
- Direct Save
- Date
- 2021-08-05
- Comments
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I have been with DST for 4 months .
The speed and reliability has been average at best , good when it is running smooth.
Lately I have had problems with speed and signals going off .
When trying to contact them I have found lengthy wait time and unhelpful support.
I have just realised that tek support is only available during office hours ?!? so if you have problems after 8pm theres is nothing you can do ?!?
When asking about cancellation the fee is 100 pound . Ridiculous.
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2021-07-28
- Comments
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I am using 2.5 years directsave. In terms of overall satisfaction I believe that directsave provides quite good services(4/5).
For customer services I believe that the agents working after 4pm are better technically that those in the morning hours (4/5).
The installation times are affected by openreach works and schedule. I believe they need to improve their collaboration with openreach and have more control on their programs and status.
The broadband speed is more or less the same between companies. The best always for me is to use an ethernet cable, wifi lose 50% of speed (3/5)
The connection is in general terms stable, I think they can improve further on that point (4/5)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.