Direct Save Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.1 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars
  • Customer Service
    2.2 stars

Based on 199 customer ratings since 2016-05-31 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

158 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
Appalling service from DST. Internet not working for a month now! And logged 3 calls with no call back from an engineer. Rude and arrogant customer service ... one of which disconnected the call when she heard my frustrations!

Pity I've only just read all the terrible reviews about DST as I would have never signed up in the first place.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Crystal Palace Direct Save  
In 2007 I took them to court and won a judgement against them. They kept over charging me and would not resolve the situation. The customer service I received was appalling. Trading Standards said they could not help so I resolved it myself.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Scotland Direct Save  
AVOID AVOID AVOID
Clearly the 2 or 3 positive reports are bogus.
We've experience a very poor internet service. Drops several times a day, as an ebay seller its almost impossible to upload photos etc - this is reminiscent of dial up which is staggering in 2017.
If you want slow internet that drops all the time and is almost unusable then this is the company for you.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
southampton Direct Save  
Zero stars.

They took money out of my account without authorization. (worth more than the entire value of my contract with them!!)

They lied on the timing when they sold me the product.

Had to go to the ombudsman to get my money back.

Horrible, money grabbing company - amoral, unethical thieves.
London Direct Save  
I made cancellation on last October in 2016, but Direct Save still charge 35 pounds so far.. I told 4 times already about my cancellation. I'm exhausted..
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Newcastle Direct Save  
Have been with them for more than 8 years now and they have always been helpful and so far have been able to provide excellent service to our house.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Leatherhead Direct Save  
Direct Save should be avoided (and ideally stopped from trading!) They cheat & mislead the customer into paying far more than for any of the supposedly more expensive providers (e.g. £54 charge for not returning the router which never worked and they didn't ask for the return of!). Also the contract defaults to a far more expensive one at the end of the initial period, but they don't tell you when this is about to happen, or when it HAS happened! Don't bother to complain either - "customer service" consists of a gang of rude oiks who will pretend not to understand their own language before helping.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Aycliffe Direct Save  
Terrible services, and really disoriented and unhelpful customer service! My internet drops once a day every day for about an hour, and customer service told me that this is very normal and I should only call them for help if it starts dropping more than 2-3 times a day. Speed is also not very good, and I am surprised they ask for that much money for their service... An advice to people checking it out: just go to another provider.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh Direct Save  
Terrible customer service, they may be slightly cheaper, but they tie into their contacts and leaving fees without full explanation. Avoid at all costs.
  • Satisfaction
    1 star
  • Reliability
    1 star
North Wales Direct Save  
The worst utility provider ever experienced in my lifetime. Four times wrongly billed and then cut off for reclaiming a debit. They suggested I leave without penalty and fortunately I insisted this in writing. When I left they sent a bill for £234 for breaking contract
then another for a different amount with threat of Court Action. I got in touch with Ombudsman Service who investigated and agreed that Direct Save actually owed money to me. They ensured that this was returned plus a £65.00 Goodwill Payment and a statement that said they had been told to apologise. Not a very convincing apology. Avoid this company at all costs. They should have their license revoked and should not be allowed to trade.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Chelmsford Direct Save  

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