466 Customer Reviews over 47 pages
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- Location
- Brighton
- Reviewing
- Direct Save
- Date
- 2024-01-11
- Comments
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Had Broadband installed in August 2023. It didn't work properly, with poor and intermittent service. They eventually sent out an engineer and I was told this would be free of charge. They fixed the faulty box in November and today (8th January) I received their invoice for £193 for engineer call out. Shocked? Obviously I called them only to be spoken to with contempt and rudeness by unhelpful so called "Service Agents". Even after speaking to a "manager" they flatly refused to remove the engineer charge (or even reduce it). Absolutely dreadful company: their policy is "once we have them in contract we can totally rip them off". My advice? Don't use them and if you do, certainly don't trust them!
- Location
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- Location
- Milton Keynes
- Reviewing
- Direct Save
- Date
- 2023-09-25
- Comments
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I would give 0 stars if I could!
Signed up but only had Internet for about a week. It was so slow and kept cutting out. I decided to cancel. They said I had to pay the full year! As the 14 day cooling off period starts from the day I signed up, not from the day it went live!! What's the point in that. Then it went down completely for 3 days! Everytime I called, the staff were rude and said they don't have a crystal ball! I did swap to another company now. But I'm getting letters from dept collectors for over £300!! Direct save said they charging me for the WiFi box! Even when it was still in use and told them I would send back, once my new Internet is connected!
Total rip off and rubbish WiFi! I would avoid at all costs!
- Location
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- Location
- Macclesfield
- Reviewing
- Direct Save
- Date
- 2023-07-05
- Comments
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Worst BB I ever used will not consider again. Huge point they with hold the modem access password, painting a target on the back of its customers.
- Location
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- Location
- Ebbw Vale
- Reviewing
- Direct Save
- Date
- 2023-06-27
- Comments
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I was quite satisfied until my line came down in the wind in winter the cable was snapped they acted fast it was fixed no problem. Then they tried to take £218 out of my bank I rang them and I explained I didn't have to pay as it was outside my house this is correct. The manager basically called me and my wife a liar stating that the line was only replaced because I wanted it upgrading. this was a blatant lie the line was in two halves but to try and get me to pay they stated it was upgraded. I an so angry I have now gone over to another ISP Direct Save can Swivel. Beware.
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2023-06-20
- Comments
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Customer services seems good, they always answer and try their best to help but the internet is terrible. Router can't project speeds even 3 meters away. Regular loss of speeds and full drop outs which is very frustrating. Have moved to virgin now
- Location
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- Location
- Aberdeenshire
- Reviewing
- Direct Save
- Date
- 2023-06-19
- Comments
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I have never had broadband on my line since March 2023. it is now June, in the start of may they agreed to mutually terminate the contract as they could not provide the service, I have paid over £80 for a service I have not received, I call them every week for updates. I have emailed them asking for the call transcripts as I am going to the Ombudsman. if I could have give zero stars I would have, avoid. I am waiting for a manager to call me since last week to discuss the service.
- Location
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- Location
- UK
- Reviewing
- Direct Save
- Date
- 2023-06-09
- Comments
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should have read all those negative feedbacks before joining! 3 days after 'going live' still no internet Called and been told there is a problem with my line - (nota bene, it DID work 4 day ago when I still was with someone else!!!) It would take 4 days for an engineer to come into my flat to fix it. Wanted to cancel and go back to my previuse provider, only to find out I need to pay £200 cancelletion fee They ask you to wait 2 weeks to activate your line and when later you find out it's not working, they tell you it has been over 14 days and you have to pay a cancelletion fee! AVOID
- Location
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- Location
- Chester
- Reviewing
- Direct Save
- Date
- 2023-05-13
- Comments
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Was ok a few years ago but very poor for the past six months. So slow that it's unusable, cuts out all the time.
Very difficult and outright rude now that, out of contact, I'm changing providers. Charged me a fee because I'm moving with less than 28 days' notice too. I'd avoid them.
- Location
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- Location
- Cannock
- Reviewing
- Direct Save
- Date
- 2023-02-11
- Comments
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Even when signal is good cuts out for no reason. Recently had a new box . Nothing but a pain since installing the new one. If this issue isn't fixed I'm going elsewhere.
- Location
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- Location
- Methwold
- Reviewing
- Direct Save
- Date
- 2023-01-07
- Comments
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Customer service is the only small fly in an otherwise excellent service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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