Direct Save

Founded in 1999, Direct Save Telecom offer 'no frills' broadband and phone, and up to 300Mb Fibre To The Home in selected areas

  • Good value homephone call plans with all deals
  • Line rental from £13.50 when you pay up front
  • Up to 76Mb fibre service offered
  • Up to 300Mb Fibre To The Home in selected areas
  • 28 day rolling contracts available
  • UK-based customer service

0800 027 8850   Go to site

Direct Save Broadband Deal Plus with Calls
£19.95 per month
18 month contract

£33.90 upfront cost

  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • Only pay for the calls you use
  • 18 month contract

0800 027 8850   Buy now

Direct Save Broadband Deal with Calls
£22.95 per month
12 month contract

£33.90 upfront cost

  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • Low price for full contract
  • 24/7 UK-based support
  • Only pay for the calls you use
  • 12 month contract

0800 027 8850   Buy now

Direct Save Superfast Fibre Broadband Deal 38Mb
£31.50 per month
12 month contract

£33.90 upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • 24/7 UK-based support
  • Weekend UK landline calls
  • 12 month contract

0800 027 8850   Buy now

Reasons to choose Direct Save Telecom

  • Low cost - many deals are competitively priced
  • No intro periods - the advertised price outside of special offers doesn't just last for the first 3, 6 or 12 months
  • 28 day rolling contract options - several deals are on a rolling contract as standard meaning you aren't tied into a long contract
  • Phone bundles - all deals come with a competitive phone service
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Fibre to the cabinet package available - speeds of up to 76Mb available in enabled areas
  • Fibre to the home packages available - speeds of up to 300Mb available in selected new build properties

Possible downsides

  • 'No frills' service - few extras as low cost has been prioritised over other concerns
  • More expensive outside of network areas - those in rural or remote areas may pay more
  • Longer contracts on cheapest deals - to get the lowest prices you have to commit yourself to 1 or 2 years
  • No standalone options - you have to take line rental and phone from Direct Save Telecom
  • Fibre to the home limited availability - currently only available at selected new builds in 40+ English towns and cities
  • Relatively low upload speed on FTTH - despite the maximum download speed of 300Mb, FTTH product range from 5Mb to 30Mb for upload speed

Features at a glance

  • Up to 17Mbps dowload speeds on phoneline broadband
    Up to 76Mb on fibre to the cabinet
    Up to 300Mb on fibre to the home

  • Phoneline broadband 18 or 12 months or 28 days minimum contract (cease charges may apply)
    Fibre to the home broadband 12 month contracts

  • From 20GB to truly unlimited usage allowances, additional usage only £5 per every 5 gigabytes

  • Varying connection charges

  • UK based customer support between 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays and Sundays

  • Free N-rated wireless router, postage and packaging charges may apply

  • Pay for only the calls you use on all packages, evenings and weekends or anytime calling options available

  • Direct Save have published a Traffic Management Policy

2.2 stars
  satisfaction rating based on 219 customer ratings since 2016-03-31. See more Direct Save customer ratings and reviews.

Details last checked on 2017-03-13

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Package    
Speed    
Usage  (Sorted)  
Contract    
1st Year Cost    
Monthly Cost    
Direct Save Broadband Deal Plus with Calls More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Evening & Weekend Calls for £2.95 a month, or Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
18
months
£273 £19.95

£33.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Broadband Deal with Calls More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Evening & Weekend Calls for £2.95 a month, or Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£309 £22.95

£33.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 25Mb with Weekend Calls More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
25Mb
truly
unlimited
12
months
£342 £21.95

£78.95 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 40Mb with Evening & Weekend Calls More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
40Mb
truly
unlimited
12
months
£378 £24.95

£78.95 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Superfast Fibre Broadband Deal 38Mb More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Evening & Weekend Calls for £2.95 a month, or Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
12
months
£412 £31.50

£33.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save No Contract Broadband Unlimited More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Evening & Weekend Calls for £2.95 a month, or Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
1
month
£441 £33.90

£33.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Superfast Fibre Broadband Deal 76Mb More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Evening & Weekend Calls for £2.95 a month, or Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
12
months
£498 £38.70

£33.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 100Mb with Evening & Weekend Calls More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
100Mb
truly
unlimited
12
months
£552 £39.45

£78.95 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 300Mb with Evening & Weekend Calls More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
300Mb
truly
unlimited
12
months
£834 £62.95

£78.95 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save No Contract Broadband 20GB More Info

Inclusive: Direct Save Discount Card for many major retailers
Add Evening & Weekend Calls for £2.95 a month, or Anytime Calls for £6.75 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
20GB 1
month
£381 £28.90

£33.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-03-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Customer Ratings Summary

  • Satisfaction
    2.2 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars
  • Customer Service
    2.3 stars

Based on 219 customer ratings since 2016-03-31

Show all time ratings

Add your own review of Direct Save

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Appalling company, takes 3 months to reply to emails. I decided to switch to BT, whom I'd sworn I'd never use again, but anything was better than DirectSave. On two separate occasions DirectSave refused BT engineers access to my line to prepare for the transfer and in each case I had to place a new order with BT. Eventually BT installed another line, at no cost to me. Although I had told DirectSave when I planned to stop using their service, they didn't even notice that I'd done so, but phoned my mobile to inform me that they would stop the service unless I reinstated the direct debit. When I told them to go ahead because I wasn't using it anyway, they sent me a huge invoice including £30 for the router. I sent this back, taking the precaution of doing so by what used to be called Registered Post but have had no acknowledgement. Not have I received another invoice minus that charge. The service is a total shambles, I suspect it's cheap because they deliberately economise on staff, which is why the service is so poor. AVOID THIS ONE LIKE THE PLAGUE!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hurworth, Darlington, Co. Durham Direct Save  
This is the worst broadband & telephone & customer service I have ever had I have had so many issues with this company for different reasons. I wouldn't recommend them to my enemy as they would recieve the message as the broadband services are slow. Maximum 80mb for about £46 per month. It is a second rate service from a second rate company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bedfordshire Direct Save  
i can only echo the numerous points below. avoid...not worth slightly cheaper rates
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Direct Save  
Hands down, the worst company I have EVER had the misfortune of dealing with.

All I can give you lovely people is some tips so as you don't get caught out by these morally banktrupt salesmen.

1) they typically sign you up with Vodafone - Go direct, they usually accept poor credit history and you'll get the contract cheaper than going through DST - And without the hassle! It's amazing when you get a bill and it's actually for the amount agreed!

2) Record ALL your calls with them, they constantly change their story and will pass you around like a joint in a hippy session.

3) Send the "Free" router back, or you'll get charged at the end (the sheer cheek!)

People, please put your trust in me when I say AVOID this company. It's not worth the stress in the long run.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Warwickshire Direct Save  
Appalling service from DST. Internet not working for a month now! And logged 3 calls with no call back from an engineer. Rude and arrogant customer service ... one of which disconnected the call when she heard my frustrations!

Pity I've only just read all the terrible reviews about DST as I would have never signed up in the first place.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Crystal Palace Direct Save  
In 2007 I took them to court and won a judgement against them. They kept over charging me and would not resolve the situation. The customer service I received was appalling. Trading Standards said they could not help so I resolved it myself.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Scotland Direct Save  
AVOID AVOID AVOID
Clearly the 2 or 3 positive reports are bogus.
We've experience a very poor internet service. Drops several times a day, as an ebay seller its almost impossible to upload photos etc - this is reminiscent of dial up which is staggering in 2017.
If you want slow internet that drops all the time and is almost unusable then this is the company for you.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
southampton Direct Save  
Zero stars.

They took money out of my account without authorization. (worth more than the entire value of my contract with them!!)

They lied on the timing when they sold me the product.

Had to go to the ombudsman to get my money back.

Horrible, money grabbing company - amoral, unethical thieves.
London Direct Save  
I made cancellation on last October in 2016, but Direct Save still charge 35 pounds so far.. I told 4 times already about my cancellation. I'm exhausted..
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Newcastle Direct Save  
Have been with them for more than 8 years now and they have always been helpful and so far have been able to provide excellent service to our house.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Leatherhead Direct Save  

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Direct Save Telecom

Bargain Broadband for just 95p from Direct Save Telecom!

Posted on 2015-12-21 16:48 in News Offers Direct Save

Direct Save Telecom are already one of the cheapest broadband suppliers out there with their £1.95 broadband and calls package. However, this hasn't stopped them from introducing a new, cheaper deal! They now offer a fantastic unlimited broadband contract for only 95p a month!

This deal is on a 12 month contract and comes with a free wireless router. It also features an only pay for the calls you make phone package, charged at the standard Direct Save call rates. This is ideal for those who primarily use the inclusive minutes on their mobile phone contracts to make calls and don't want to pay extra for landline call features they simply won't use.

While you will need to pay £17.75 line rental a month, you can reduce these costs by paying £138 for a year up front, making it the equivalent of only £11.50 a month!

Interested in this deal? Head on over to Direct Save Telecom to sign up! Looking for a deal with a phone package or fibre broadband? Check out the other offers from Direct Save Telecom!

Only available within Direct Save Telecom's low cost network area, more expensive packages are available for those outside of their network area. One-off setup fee of £24.95 applies along with £8.95 delivery fee for the router. Calls to UK landlines cost 15.75p to connect and then 9.5p a minute.

Comments

Direct Save Telecom

Direct Save rebrands to improve customer experience

Posted on 2015-06-03 12:20 in News Direct Save

Direct Save have recently revamped their website to make it easier on the eye and to navigate around so that customers can easily find what they're looking for. The new-look website that works smoothly on both computers and mobile devices also makes the process of buying broadband from Direct Save much simpler, be it online or over the phone.

Direct Save offer a range of products to customers, including basic broadband and phone bundles, Fibre Optic broadband, and Fibre to the Home in selected areas. They are also one of the few Internet Service Providers who provide no contract ADSL broadband, allowing customers to control their account on a month by month basis, making these packages ideal for people in short-term accommodation and for students in need of cheap broadband.

Interested in taking a broadband package from Direct Save? Why not browse through the deals available, including three months free on selected Fibre products!

Comments

Direct Save Buyers Guide

Can I get Direct Save Telecom?

Direct Save Telecom's standard phoneline broadband products are available across the UK, although they are cheaper in some areas than others.

If you live outside their low-cost areas then costs increase substantially for packages. Luckily they re-sell the UK's largest low cost network so, unless you live in a rural or remote area, you're likely to be covered. You can find out if this applies to you by using our postcode checker.

Those outside of network areas may also experience slower connection speeds. These depend on various factors such as distance from the telephone exchange and whether the exchange has been upgraded from the older up to 8Mb technology or not.

Fibre-optic to the cabinet broadband from Direct Save Telecom is only available in areas where the BT exchange has been upgraded to fibre to the cabinet technology. If you live outside of those areas, you’re out of luck in terms of getting fibre broadband - though this only applies to half of UK households at most, and that proportion is decreasing as BT continue to upgrade their exchanges. You can discover whether or not you live in a fibre-enabled area with our postcode checker.

Fibre-optic to the home broadband from Direct Save Telecom is only available in selected new build properties that have been connected by IFNL. This is in the process of being rolled out and is currently available in parts of over 40 English towns and cities. You can use our postcode checker to find if your area falls within their FTTH network.

What packages are available?

Direct Save Telecom offer a range of packages with 3 different contract lengths - 18 months, 12 months and rolling 28 day.

 

The 18 month contract is:

  • Direct Save Telecom Broadband Deal Plus - speeds of up to 17Mb, choice of inclusive phone packages

The 12 month contracts are:

  • Direct Save Telecom Broadband Deal - speeds of up to 17Mb, only pay for the calls you use
  • Direct Save Superfast Fibre Broadband Deal - speeds of up to 38Mb or 76Mb where available, only pay for the calls you use
  • Direct Save Fibre To The Home 25Mb - speeds of up to 25Mb download and up to 5Mb upload, free weekend calls
  • Direct Save Fibre To The Home 40Mb - speeds of up to 40Mb download and up to 10Mb upload, free evening and weekend calls
  • Direct Save Fibre To The Home 100Mb - speeds of up to 100Mb download and up to 15Mb upload, free evening and weekend calls
  • Direct Save Fibre To The Home 300Mb - speeds of up to 300Mb download and up to 30Mb upload, free evening and weekend calls

The rolling contracts are:

  • Direct Save Telecom No Contract Broadband - 20GB download cap, choice of inclusive phone packages
  • Direct Save Telecom No Contract Broadband Unlimited - truly unlimited usage, choice of inclusive phone packages

The choice of phone packages include free inclusive weekend calls, free inclusive weekend and evening calls, and free inclusive anytime calls with each being more expensive than the last, but giving you a greater degree of freedom in when you can call most UK landlines for no additional cost.

Both rolling contracts offer speeds of up to 17Mb. Your ADSL broadband speed will likely be a lot less than this due to various factors such as the quality of your line or your distance from your local BT telephone exchange - the further away you are, the slower your connection gets. You can use our postcode checker to find out how far you are from your local exchange. This restriction does not apply to the fibre to the cabinet package, although speeds there can also vary to an extent based on your distance from the street cabinet. Direct Save Telecom claim to give you the fastest speed they can.

Which package should I choose?

Direct Save Telecom customers’ main choice is between the long-term contracts and the rolling contracts.

The long-term contracts represent the best value for money and mean no hassle of needing to sort out contracts for a two year period. On the other hand, they also tie you to one provider (and one package) for that duration too, and this can be a problem if your living circumstances change during that time. The rolling contracts offer greater flexibility, needing only 28 days notice to cancel, and are great for people whose living circumstances are likely to change, but they are also more expensive on a monthly basis than the long-term contracts.

If you do opt for a long-term contract, the next big decision is primarily about speed: ADSL or fibre? Fibre can be a lot faster and it is tempting, but the stated typical ADSL speed of 17Mb could be more than enough for many of Internet users, allowing not only casual browsing and email usage, but also watching videos, using Skype or downloading music. There is no point paying extra for speed you will not need, especially when the cheap ADSL packages come with more extras than the fibre - namely, an inclusive wireless router and inclusive evening calls.

Yet speed might be the priority, especially if you are a gamer or other regular heavy Internet user, and especially if your connection is shared with other heavier Internet users, or just a lot of other people. The speed of the connection will be divided by those using it any one time, and so larger households including student flats and large families will benefit from having a fibre connection. People living far from telephone exchanges might also benefit from fibre if they can get it, as their ADSL speed is likely to suffer.

If you instead opt for a rolling contract, then you need to decide what call package to go for and whether to have a download cap or not. A 20GB download cap is relatively low, although high enough for most casual internet users who do not regularly download files or watch streaming video. If you are a heavier internet user, or if you share your connection with other people, the truly unlimited package is a safer bet, meaning you won't have to worry about hitting your data allowance. The ‘Broadband Family’ name for that package is therefore quite apt, being especially appropriate for families and larger Internet-active households like student flats.

If you're lucky enough to live in a Fibre To The Home enabled area then you have a range of choices depending on your speed allowance and budget. All come with a 12 month contract and truly unlimited broadband, so the question to ask is how much speed do you need or can afford. As the service is full fibre, you can expect to get the full advertised download and upload speeds. As a full HD video stream requires only 5Mb, you may find that the 25Mb service is fast enough for your needs if you're a small household. If you download or stream more or if getting things as quickly as possible is important, then you'll see benefits all the way up to the up to 300Mb product.

Upload speed is also an important factor to consider. If you're a content creator who uploads a lot of video or other large files, or if you make heavy use of cloud storage for files, photo sharing and backup, you may find the 5Mb upload speed on the FTTH 25MB causes a considerable bottleneck and you'd easily feel the benefit of any of the faster options.

Points to consider before you choose

  • Would you prefer cheaper costs and stability, or a flexible contract that can work with changes in living circumstances?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Would the expense of the faster speed or unlimited usage be worth it for you?
  • How far do you live from your BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How far do you live from your BT street cabinet, and will this be a problem for your fibre to the cabinet speeds?
  • Do you live in a IFNL fibre to the home coverage area and which download and upload speed option will meet your needs and budget?

Compare all Direct Save Telecom deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • UK-based customer support - Direct Save Telecom's core technical support team operate 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays and Sundays, and customer support calls are free under the various inclusive phone packages.
  • Free N-rated wireless router - All packages come with a free N-rated wireless router to help you manage your connection. You will need to return the router if you leave Direct Save Telecom or you'll be charged an extra £35.

What are the benefits of Direct Save Telecom?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - Direct Save Telecom market themselves as offering the “UK’s best value broadband deal” and they are definitely amongst the cheapest providers on the market, with their 12-month broadband deal being especially notable, offering unlimited broadband for 95p a month.
  • 28 day rolling contracts - Direct Save Telecom offer two packages with rolling contracts that need only 28 days notice to cancel at any time, which can appeal to those on short tenancies, those who may have to move house, or those who prefer more flexibility with their broadband service. The rolling contracts combined with the low costs make this an especially attractive deal to younger people and students.
  • Value line rental - With Direct Save Telecom’s longer contracts, you have the option of paying for a year’s line rental in one lump sum, saving you money on paying monthly.
  • Fibre to the home - If you're lucky enough to live in an area connected to the IFNL fibre to the home network then you can enjoy speeds of up to 300Mb at competitive prices. That's some of the UK's fastest broadband!

What are the drawbacks of Direct Save Telecom?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • More expensive outside low cost areas - If you live outside of Direct Save Telecom’s low cost areas, the cost of their deals rises substantially, meaning you have to pay a lot more for essentially the same service as those in the low cost areas - this is especially damaging given Direct Save Telecom’s low-cost appeal.
  • No standalone broadband - All Direct Save Telecom packages include a home phone service, meaning that you might need to pay for a phone that you will not use, or need to switch phone provider when you’d rather not. However, the various inclusive phone deals mean that this would only be a problem to a few.
  • No extras - Direct Save Telecom offer very few extras with their packages, even in comparison with other cheaper providers. On the other hand, this allows them to focus even more on keeping the cost of the actual broadband (and phone) service itself down.
  • Possible charges leaving the rolling contract - If you leave your 28 day contract by moving house or by switching to a service that requires cancellation of the line rather than migration of broadband - such as mobile broadband or switching to Virgin Media fibre - then a £35 'cease charge' is payable. If you no not return the router provided, an additional fee of £35 is also payable.
  • Fibre to the home limited availability - Direct Save's ultrafast fibre to the home service is currently only available at selected new builds in 40+ English towns and cities connected to the IFNL network.
  • Relatively low upload speed on FTTH - Despite the maximum download speed of 300Mb, FTTH product range from 5Mb to 30Mb for upload speed, which could seem very slow in comparison if you upload a lot of large files or use cloud backup services.

 

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